Management Science and Operations
Textbook Exam Questions
Course Introduction
Management Science and Operations is a course that introduces students to the quantitative methods and analytical tools used to solve complex business problems and optimize organizational processes. Emphasizing decision-making under uncertainty, the course covers topics such as linear programming, simulation, queuing theory, inventory control, project management, and data-driven analytics. Students learn how to model real-world business scenarios, analyze operational performance, and apply best practices to enhance efficiency and productivity in various industries. Through case studies and practical applications, the course prepares students to leverage management science techniques in strategic planning and day-to-day operations.
Recommended Textbook
Decision Sciences and Operations Management Coursemate 4th Edition by David A. Collier
Available Study Resources on Quizplus
23 Chapters
1577 Verified Questions
1577 Flashcards
Source URL: https://quizplus.com/study-set/3692 Page 2
Chapter 1: Goods, Services, and Operations Management
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/73494
Sample Questions
Q1) Define a process. Then differentiate among a value creation process, a support process, and a general management process.
Answer: A process is a sequence of activities that is intended to create a certain result such as a physical good, a service or information. A value creation process focuses on primary goods or services such as assembling dishwashers or providing a home mortgage. A support process focuses on peripheral goods and services such as purchasing materials and supplies, managing inventory, installation, customer support, technology acquisition and research and development. A general management process includes accounting and information systems, human resource management and marketing.
Q2) A service encounter is any interaction between a customer and the service provider. A)True
B)False
Answer: True
Q3) A product that typically lasts at least three years is called a durable good. A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Value Chains
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/73495
Sample Questions
Q1) Proportional increases or decreases in perceived benefits as well as price or cost result in no net change in value.
A)True
B)False
Answer: True
Q2) Offshoring is the same as outsourcing in terms of transferring ownership and control.
A)True
B)False
Answer: False
Q3) Outsourcing is the opposite of vertical integration.
A)True
B)False
Answer: True
Q4) Offshoring generally lowers unit costs.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Measuring Performance in Operations
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/73496
Sample Questions
Q1) Measuring and reporting performance results can be a motivator for many workers.
A)True
B)False
Answer: True
Q2) The "value of a loyal customer" links customer satisfaction and loyalty to a firm's profitability measures.
A)True
B)False
Answer: True
Q3) What are the major categories of organizational performance measures? Provide an example measure for each category.
Answer: *Financial - return on assets, earnings per share
*Customer and Market - customer satisfaction, market share
*Quality - customer ratings of goods and services, product recalls
*Time - speed, reliability
*Flexibility - design flexibility, volume flexibility
*Innovation and Learning - employee satisfaction, employee turnover
*Sustainability - product-related litigation, financial audits
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Operations Strategy
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/73497
Sample Questions
Q1) What are competitive priorities? Provide some examples of how OM influences the five major types of competitive priorities.
Q2) Eventually, order qualifiers become order winners.
A)True
B)False
Q3) In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?
A)For services, customers seek and rely more on personal sources of information.
B)Customers normally adopt innovations in services faster.
C)Customers perceive greater risk when buying services.
D)Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service.
Q4) Formal marketing research, such as surveys and focus groups, is the only useful approach to learn about customer needs and expectations.
A)True
B)False
Q5) What do managers need to understand in order to create a sustainable competitive advantage?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Technology and Operations Management
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/73498
Sample Questions
Q1) Rogers Manufacturing Company makes high quality canvas tents. Their production manager is considering a change from its manual system of stitching to an automated system. The following are the costs for the two systems: \[\begin{array} { l l l }
\underline{\text { System} } & \underline{ \text { Fixed Cost }} & \underline{ \text { Variable Cost }} \\
\text { Manual } & \$ 35,000 & \$ 12.50 \\
\text { Automated } & \$ 80,000 & \$ 8.50 \end{array}\]
a. What would the savings be if demand is 70,000 tents and the automated system is used?
b. What would the savings loss) be if demand is 20,000 tents and the automated system is used?
Q2) Discuss the role of technology on productivity.
Q3) From the perspective of operations management, all manufacturing organizations, regardless of their size or type of product, face similar issues regarding technology.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Goods and Service Design
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/73499
Sample Questions
Q1) A company is developing a new rocket for NASA and is concerned about the reliability of the fuel pump system. The fuel pump system has four fuel pumps none are redundant), each with a failure probability of .001 over a two-hour period.
a. What is the reliability of an individual fuel pump?
b. What is the reliability of the fuel pump system for the rocket?
Q2) Prototype testing is an important step in the initial choice of a customer benefit package.
A)True
B)False
Q3) Product simplicity encourages the use of standard parts and components.
A)True
B)False
Q4) Reliability does not apply to services processes.
A)True
B)False
Q5) The decision of what goods and services to offer and how to position them in the marketplace is mainly an operational decision.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Process Selection, Design, and Analysis
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/73500
Sample Questions
Q1) Little's Law states that Throughput = Flow Time x Work-In-Process.
A)True
B)False
Q2) The average number of hotel rooms occupied per day during the month of March is 225. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?
Q3) An accounting firm is capable of processing 20 EZ tax forms per day and the average number of forms on-hand in the office is 64 forms. The average processing time per EZ tax form is
Q4) What are the major activities in designing a goods-producing or service-providing process?
Q5) Which one of the following best describes reengineering?
A)Radical redesign
B)Incremental, continuous improvement
C)Engineering-based value analysis
D)Repeatability
Q6) What are some management strategies to improve process designs?
Q7) Explain the relationship between custom, option and standard goods and services as they relate to project, job shop, flow shop and continuous flow processes.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Facility and Work Design
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/73501
Sample Questions
Q1) The objective of assembly line balancing is to group tasks among workstations so that the amount of work assigned to each workstation is highly variable, thus maximizing flexibility.
A)True
B)False
Q2) Assembly line balancing problems involving many distinct products mixed-model line balancing) are generally easier to solve than single-model balancing problems because there are more alternatives available to assign tasks to workstations.
A)True
B)False
Q3) The production of large goods such as airplanes is best accomplished using a ____ layout.
A)Product
B)Process
C)Cellular
D)Fixed position
Q4) Explain assembly line balancing. Discuss the three types of information needed to balance an assembly line.
Q5) Explain the role of ergonomics in job design.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Supply Chain Design
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/73502
Sample Questions
Q1) The center-of-gravity method takes all the following into account except
A)Location of facilities and markets
B)Demand
C)Transportation costs
D)Service objectives
Q2) Which one of the following statements is true about vendor-managed inventory VMI)?
A)VMI is a form of outsourcing.
B)VMI often increases the bullwhip effect.
C)VMI is used only in responsive supply chains.
D)VMI is identical to contract manufacturing.
Q3) A supply chain is broader in scope than the value chain, and encompasses all preand post-production activity.
A)True
B)False
Q4) The metric "perfect order fulfillment" is often used to measure ____.
A)Delivery reliability
B)Responsiveness
C)Supply chain efficiency
D)Supply chain financial performance
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Capacity Management
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/73503
Sample Questions
Q1) What is safety capacity? Discuss reasons for using it.
Q2) Complementary goods and services are those that require different resources than the organization's other goods and services.
A)True
B)False
Q3) A physical constraint is associated with the capacity of a resource.
A)True
B)False
Q4) An unsold broadcast advertising space is an example of a perishable asset.
A)True
B)False
Q5) What are complementary goods and services and why do firms have them?
Q6) A capacity straddle strategy is related to
A)One large capacity increase
B)Small capacity increases that match average demand
C)Small capacity increases that lead demand
D)Small capacity increases that lag demand
Q7) A formal definition of capacity is the average rate of output per unit of time.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Forecasting and Demand Planning
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/73504
Sample Questions
Q1) In a regression model, both the dependent and independent variables must be numerical.
A)True
B)False
Q2) Single exponential smoothing is a forecasting technique that uses a weighted average of past time-series values to forecast the value of the time series in the next period.
A)True
B)False
Q3) Single exponential smoothing with a smoothing constant value of .25 puts the same weight on the most recent actual demand as a 4-period moving average.
A)True
B)False
Q4) Explain how forecasting is used at different levels of an organization.
Q5) Which of the following is not a statistical method?
A)Delphi
B)Exponential smoothing
C)Moving average
D)Linear regression
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Inventories
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/73505
Sample Questions
Q1) Given the information below, conduct an ABC analysis and determine which items should be classified as A, B and C.
\(\begin{array}{ccc}
\text { SKU } & \text { Annual Usage } & \text { Item Value } \$) \\
\hline \text {A } & 2,800 & 0.22 \\
\text { B } & 300 & 50.00 \\
\text { C } & 275 & 11.00 \\
\text { D } & 700 & 8.00 \\
\text { E } & 45 & 400.00 \\
\text { F } & 1,250 & 0.80 \\
\text { G } & 2,000 & 0.60 \\ \end{array}\)
Q2) Which one of the following statements concerning the economic order quantity (EOQ) model is not true when the unit holding cost increases?
A)the economic order quantity will decrease
B)the number of orders per year will decrease
C)total ordering cost will increase
D)average inventory will decrease
Q3) Discuss two types of stockouts.
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Resource Management
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/73506
Sample Questions
Q1) Which of the following is not an aggregate planning decision option?
A)Pricing and promotions
B)Subcontracting
C)Layoffs
D)Building a new plant
Q2) A chase demand aggregate planning strategy may result in substantial overtime, undertime, and rate-change costs.
A)True
B)False
Q3) A company currently has no items in inventory. The demand for the next four months is 200, 400, 250 and 350 units. Assuming a level production rate of 250 units per month, determine the month in which a backorder will materialize.
Q4) Promotion of weekly discount airfares by an airline would be an example of ____.
A)Demand management
B)Production rate changes
C)Inventory changes
D)Facility, equipment, and transportation changes
Q5) Describe the options that managers have for developing aggregate plans to respond to fluctuating demand.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Operations Scheduling and Sequencing
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/73507
Sample Questions
Q1) The time to rest and travel between games for baseball umpire crews is an important factor in developing their schedule.
A)True
B)False
Q2) High flow times reduce WIP inventory.
A)True
B)False
Q3) A movie theater requires the following minimum number of employees, each of which is required to have two consecutive days off.
\[\begin{array} { | c | c | c | c | c | c | c | c | }
\hline \text { Day: } & \text { M } & \text { Tu } & \text { W } & \text { Th } & \text { F } &
\text { Sa } & \text { Su } \\
\hline \text { Mirimum } & & & & & & & \\
\text { Persunel Required: } & 1 & 1 & 3 & 2 & 5 & 4 & 3 \\
\hline
\end{array}\]
How many employees are needed so that each as two consecutive days off? Construct a work schedule for these employees.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Quality Management
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/73508
Sample Questions
Q1) ISO 9000 is mainly used in the United States.
A)True
B)False
Q2) Because of the expense and training involved, Six Sigma is practical only in large manufacturing organizations.
A)True
B)False
Q3) At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____?
A)Kaizen blitz
B)dpmo
C)Poka-yoke
D)External failure
Q4) Which does not fit with Six Sigma implementation?
A)Emphasizing critical-to-quality characteristics
B)Focusing on corporate sponsor to support team-activity
C)Creating quality system standards
D)Extensive training of employees in various tools
Q5) Describe the rationale underlying ISO 9000:2000.
Q6) Explain the four components of the cost of quality.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Quality Control and Spc
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/73509
Sample Questions
Q1) A c-chart is used to monitor the fraction nonconforming, whereas a p-chart monitors the number of nonconformances per unit.
A)True
B)False
Q2) c-charts
A)Are used for the fraction of non-conforming items
B)Count the number of nonconformances per unit
C)Use continuous metrics
D)Can have negative lower limits
Q3) With good management, all variability of output from any goods- or service-producing process can be eliminated.
A)True
B)False
Q4) Discuss the difference between a continuous metric and a discrete metric, give examples of each, and list the common control charts associated with each.
Q5) Find the control limits for a c chart with \(\bar { C }\) = 7.
Q6) In general, discuss how to interpret control charts.
Q7) Define "quality at the source."
Q8) Explain and give the significance of the 1:10:100 Rule.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Lean Operating Systems
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/73510
Sample Questions
Q1) Explain the 5Ss.
Q2) In the 5Ss, items identified as unnecessary and thus removed from a workplace would be included with which S?
A)Sort
B)Synchronize
C)Shine
D)Standardize
Q3) A withdrawal Kanban
A)Authorizes production
B)Authorizes suppliers to produce
C)Authorizes the transfer of an empty container
D)Authorizes shipping to customers
Q4) The number of Kanban cards is directly proportional to the amount of work-in-process inventory.
A)True
B)False
Q5) Single minute exchange of dies SMED) frees up capacity for other productive uses.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Project Management
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/73511
Sample Questions
Q1) Which of the following is incorrect regarding time/cost trade-offs?
A)The relationship between time and cost is proportional
B)Some activities cannot be crashed
C)The minimum cost can be found by crashing all activities as much as possible
D)Crashing priority is based on the amount of uncertainty in activity times
Q2) A Gantt chart is a useful tool for allocating limited resources among project activities.
A)True
B)False
Q3) In which stage in the project life cycle would a Gantt chart be used?
A)Define
B)Plan
C)Organize
D)Control
Q4) Which of the following is not considered a project?
A)Writing and implementing a computer program
B)Introducing a new product
C)Production of soft drinks
D)Building a bridge
Q5) Describe the four major steps in the project-planning process.
Page 20
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Work Measurement, Learning Curves, and Standards
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/73493
Sample Questions
Q1) Differentiate between an experience curve and the traditional learning curve.
Q2) Job and process analysis should follow work measurement.
A)True
B)False
Q3) The groups best suited to set work standards are managers with input from industrial engineers.
A)True
B)False
Q4) A 90% learning curve implies faster learning than an 80% learning curve.
A)True
B)False
Q5) The ____ states that the cost of doing any repetitive task, work activity or project decreases as the accumulated experience of doing the job increases.
A)Learning curve
B)Experience curve
C)Deming philosophy
D)Regression method
Q6) Explain the use of regression analysis in establishing standard times.
21
Q7) Define work sampling. Give both manufacturing and service applications.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 20: Queuing Analysis
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/73492
Sample Questions
Q1) Describe at least four queue disciplines.
Q2) The process of customers leaving one waiting line to join another in a multiple-server channel) configuration is called
A)jockeying
B)reneging
C)balking
D)preempting
Q3) Which of the following is not a key assumption of the multiple-server queuing model?
A)The waiting line has two or more identical servers
B)The arrivals wait in two or more lines
C)The mean service rate, \(\mu\), is the same for each server
D)No balking or reneging is allowed
Q4) With a restaurant as an example, discuss the psychological methods used to affect customers' perceptions of waiting to be seated, to be served, etc.).
Q5) Generally for queuing models, the slower the rate of arrivals, the shorter the time period chosen.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Modeling Using Linear Programming
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/73491
Sample Questions
Q1) A cement company has three factories that they identify as Alpha, Beta, and Gamma. They supply cement to three warehouses that they call X, Y, and Z. The company wants to determine how much cement should be shipped from each factory to each warehouse to minimize shipping costs. The cost to ship each 100-pound bag, along with warehouse requirements and factory capacities in bags are shown in the table below:
\(\begin{array}{lrrrr}
&&\text { Warehouses }\\
\underline{\text { Factories }} &\underline{X} &\underline{Y} & \underline{Z}& \underline{ \text { Capacities bags) }}\\
\text { Alpha } & \$ .40 & \$ .60 & \$ .78 & 10,000 \\
\text { Beta } & .65 & .78 & .59 & 9,000 \\
\text { Gamma } & .56 & .61 & .71 & 7,000 \\
\text { Requirements bags) } & 10,000 & 5,000 & 10,000 & \end{array}\)
a. How many decision variables are there in this problem?
b. What is are) the constraints) corresponding to Factory Alpha?
c. How many constraints are required for this problem?
Q2) What characterizes a linear function?
Q3) Explain the essence of a blending problem.
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 22: Simulation
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/73490
Sample Questions
Q1) Spreadsheets are extremely strong in their ability to conduct dynamic simulation analysis.
A)True
B)False
Q2) Given the table below with information on lead-time, followed by a set of six random numbers, determine the average lead-time.
\[\begin{array} { c c } \underline{\text { Lead The days) }} & \underline{text { Frequency }} \\
3 & 20 \% \\
4 & 70 \% \\
5 & 10 \% \end{array}\]
RANDOM NUMBERS: 90, 52, 54, 47, 56, 95
Q3) Which of the following is not an advantage of simulation?
A)Convenient experimental laboratory
B)Can perform 'what-if' studies
C)Don't have to disturb current process
D)Yields optimal solution
Q4) Under what situation would an analytical queuing model be used? When would a simulation model be used?
To view all questions and flashcards with answers, click on the resource link above. Page 24
Chapter 23: Work Measurement, Learning Curves, and Standards
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/73489
Sample Questions
Q1) A regional fast?food restaurant is considering an expansion program. The major factor influencing the success of such a program is the future level of interest rates. It is estimated that there is a 20 percent chance that interest rates will increase by 2 percentage points, a 50 percent chance that they will remain the same, and a 30 percent chance that they will decrease by 2 percentage points. The alternatives they are considering and possible payoffs are shown in the following table: \(\begin{array}{lccc}
&\text { Rates Up } & \text { Rates } & \text { Rates Down } \\
&2 \text { Percent } & \text { Unchanged } & 2 \text { Percent } \\
\text { Build 50 new places } & -\$ 200,000 & \$ 50,000 & \$ 150,000 \\
\text { Build 25 new places } & -\$ 115,000 & \$ 26,000 & \$ 80,000 \\
\text { Do nothing } & -\$ 70,000 & 0 & \$ 5,000 \end{array}\)
a. Using decision tree analysis, what is the expected value for building 50 new restaurants?
b. Using decision tree analysis, what is the expected value for building 25 new restaurants?
c. What is the action and corresponding EV for this overall decision tree problem?
To view all questions and flashcards with answers, click on the resource link above. Page 25