Management Principles
Textbook Exam Questions
Course Introduction
This course introduces students to the fundamental concepts and functions of management, focusing on planning, organizing, leading, and controlling within organizations. Emphasizing both classical and contemporary management theories, the course explores decision-making, effective communication, motivation strategies, and the development of leadership skills. Through real-world case studies and practical applications, students gain an understanding of how managers adapt to a dynamic business environment, promote ethical practices, foster innovation, and contribute to organizational success.
Recommended Textbook
Contemporary Organizational Behavior 1st Edition by Kimberly D. Elsbach
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14 Chapters
357 Verified Questions
357 Flashcards
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Chapter 1: Introduction to Organizational Behavior
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Sample Questions
Q1) Which of the following is not one of the four organizational processes?
A) Individual
B) Interpersonal
C) Organizational
D) Corporate
Answer: D
Q2) Which of the following is a positive organizational outcome?
A) Low turnover intention
B) Counterproductive work behavior
C) Incivility
D) Sabotage
Answer: A
Q3) Organizational behavior can be described as a(n)________ discipline because the field of study is directed toward how to change and improve organizations and the people in them rather than solely focusing on theoretical issues.
A) Positive
B) Interdisciplinary
C) Applied
D) Qualitative
Answer: C
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Chapter 2: Individual Characteristics
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Sample Questions
Q1) A common theme required for the various methods you can use to develop your own personal competencies is that they are ________.
A) Guided by a mentor
B) Self-initiated activities done outside of the workplace
C) Specific to your industry
D) Recommended to you by someone in your organization
Answer: B
Q2) One of your subordinates is very shy and does not speak up in meetings to express her ideas. Your personal belief is that personality is fixed and does not change over time. You don't think that there is anything you can do to make her less shy so you don't change how you interact with her. Your belief and actions show that you approach personality with the ________ perspective.
A) Personality
B) Heredity
C) Environment
D) Change Answer: B
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Chapter 3: Learning
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Sample Questions
Q1) The nature of work has changed and is now more complex and reliant on information than ever before. Given this shift, a greater understanding of which of the following is more important for organizations to succeed?
A) Teamwork
B) Learning
C) Intelligence
D) Management
Answer: B
Q2) What is the relationship between social, cognitive, and behavioral learning approaches?
A) These are the three approaches that comprise learning
B) These are different ways to conceptualize learning
C) These factors are interdependent
D) These factors are completely independent
Answer: B
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Page 5
Chapter 4: Perception
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Sample Questions
Q1) Which of the following is not a stage in the critical reflection process?
A) Identifying the influence of values and beliefs
B) Aligning new behaviors with values
C) Determining different possibilities
D) Considering behaviors needed to achieve future goals
Q2) Why should a manager work to understand perceptions?
A) Improve decision making
B) Reduce conflict
C) Create normative perspectives
D) Better utilize heuristics
Q3) During the annual company picnic, a "friendly" debate erupts over who performed best in the ultimate Frisbee game played at last year's picnic. The battle lines are drawn between departments, and everyone insists the best performance was demonstrated by those in their own departments. What might be the root cause of this debate?
A) Selective perception
B) Halo effect
C) Performance bias
D) Self-fulfilling prophecy
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6
Chapter 5: Leadership
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Sample Questions
Q1) Alpha Inc. wants to develop effective leaders by establishing an employee development plan for their top performing managers. What is Alpha's underlying assumption about leaders?
A) Effective leadership comes from what a manager does
B) Effective leadership comes from what a manager believes
C) Effective leadership comes from those with natural talent
D) Effective leadership requires the ability to delegate
Q2) Situational leaders deliver the support and direction an employee needs to accomplish a given task. How does the leader determine what support and direction the employee will require for the specific task?
A) Whether the employee is intrinsically or extrinsically motivated for the task
B) The employee's motivation and competence for the specific task
C) How the task relates to the employee's development plan
D) Preferences on leadership factors such as need for control and autonomy
Q3) How do transformational leaders impact their followers?
A) They can bring awareness and conscientiousness to ethical issues
B) The followers receive personal gain in factors appealing to them
C) They use extrinsic motivation to encourage followers to work toward their vision
D) None of the above
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Page 7
Chapter 6: Motivation
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Sample Questions
Q1) When does the strategy of talent management influence employees?
A) Before a candidate applies
B) Through employment branding media campaigns
C) Throughout their career with the company
D) All of the above
Q2) Can a manager increase an employee's intrinsic motivation? Why or why not? Explain.
Q3) An organization can increase employee motivation using which of the following interventions/actions?
A) Providing positive recognition
B) Setting challenging but achievable goals
C) Empower employees by adding responsibility
D) All of the above
Q4) Jason doesn't think it's fair that everyone gets the same annual raise as he does because he has been there longer and works harder. Jason is likely to perceive injustice on which of the four dimensions of justice?
A) Distributive justice
B) Procedural justice
C) Interpersonal justice
D) Informational justice
Page 8
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Chapter 7: Persuasion, Influence, and Impression Management
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Sample Questions
Q1) Why is the social norm of reciprocity such a powerful persuasion tactic?
A) Reciprocity is based on equity theory, and thus it's a goal that everyone strives for in the workplace
B) Reciprocity is found in many different societies making it a universal and cross cultural persuasion tactic
C) Reciprocity reduces uncertainty that people have, and we are motivated to feel secure in our environments
D) Reciprocity is based on the simple theory of give and take which is easy for people to understand
Q2) Organizational politics includes all of the following except ________.
A) Using influence
B) Behavior performed by people in organizations
C) Behavior based on legitimate power
D) Behavior based on social power designed to get one's way
Q3) What is a requirement for all persuasion tactics?
A) They only take place in workplaces with politics
B) Position power determines the persuasion tactics
C) There has to be a target of influence
D) An alternate agenda guides influence
Page 9
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Chapter 8: Decision Making
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Sample Questions
Q1) What is the hindsight bias?
A) Changing viewpoints based on new information but not admitting the change
B) Changing viewpoints based on new information
C) The ability to objectively assess what they should or would have done after the fact (also known as Monday morning quarterbacking)
D) Only occurs in situations that end in less than optimal outcomes
Q2) Which decision making approach should you use if you need to make a decision using last quarter's sales data?
A) Behavioral economics
B) Organizational psychology
C) Rational model
D) All of the above
Q3) Which improvement has been suggested when addressing complex problems in naturalistic decision making?
A) Base your decision on factors you feel are most important
B) Focus on the context of the problem
C) Utilize others as a sounding board for your ideas
D) Don't eliminate variables to simplify the problem
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10
Chapter 9: Groups and Teams
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Sample Questions
Q1) Which effect predicts that you will make riskier or more conservative decisions in a group than you will on your own?
A) Polarization
B) Peer pressure
C) Groupthink
D) Majority rules
Q2) Which decision making process is structured to work best for employees working remotely?
A) Virtual decision making
B) Delphi technique
C) Brainstorming asynchronously
D) Nominal group technique
Q3) Which of the following statements about groups and teams is correct?
A) A team is always a group but a group isn't always a team
B) A group operates independently but a team almost always operates in the larger organizational context
C) A team will have an assigned leader but a group will have an emergent leader
D) A group's function is social while a team's function is work
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Chapter 10: Conflict and Negotiation
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Sample Questions
Q1) Removing the absolute need to resolve the focal conflict improves the negotiation ability for that party. This is known as the ________.
A) Prepared negotiation strategy
B) Best alternative to a negotiated agreement
C) Strategic planning
D) Outcome identification
Q2) Which type of negotiation views resources involved in the negotiation as flexible instead of fixed?
A) Distributive negotiation
B) Integrative negotiation
C) Process negotiation
D) Expansion negotiation
Q3) Which of the following statements about cognitive framing is true?
A) Individuals have unique cognitive frames
B) Individuals working in the same department will have similar cognitive frames
C) Individuals with good working relationships will have similar cognitive frames
D) Individuals working on different teams but in the same department will have similar cognitive frames
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Chapter 11: Diversity and Communication
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Sample Questions
Q1) What is one way that an organization's diversity efforts can promote fairness?
A) Employees in traditionally underrepresented groups gain access to positions of power
B) Employees in diverse groups are able to communicate better
C) Employees in traditionally underrepresented groups receive compensation packages similar to other employees
D) Employees' job expectations are equalized across different groups
Q2) The preferred method of communication differs between generations. Which generation favors face-to-face communication?
A) Generation Y
B) Generation X
C) Millennials
D) All of the above
Q3) Why is effective communication an essential process for organizations?
A) It is central to many organizational functions
B) Necessary to communicate with stakeholders
C) Necessary to communicate vision and direction
D) Critical for industry leader to stay on top
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Chapter 12: Culture
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Q1) Where on the iceberg should you look if you want to know about the day-to-day experience of employees working in that organization's culture?
A) The visible organization
B) Above the water line
C) At the water line
D) Below the water line
Q2) What does a low score on the masculinity dimension (as defined by Hofstede)indicate about a culture?
A) There is more assertiveness and competitiveness
B) There is little difference between gender roles
C) There is a vast difference between gender roles
D) A conclusion can't be made without the additional dimensions
Q3) What do the members of Alpha Inc.'s professional subculture have in common?
A) They work in desk based rather than field based jobs
B) They are all engineers
C) They have the financial success of Alpha as a primary focus
D) They are Alpha's dominant subculture
Q4) Is it possible for two people working on the same team to have different perceptions of the organization's culture? Why or why not?
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Chapter 13: Change, Innovation, and Stress
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Q1) What drives appreciative inquiry?
A) Self-fulfillment
B) Internal forces
C) External forces
D) Creative process improvements
Q2) Kotter's first step is "sense of urgency." What happens in this step?
A) Management communicates the rapid change needed and what is driving it
B) Tell employees why the change is necessary so they embrace the change and begin reaping said benefits
C) You should establish this sense of excitement and rush so that you can proceed through the stage changes quickly
D) Managers or decision makers need to quickly decide what the plan is so they can communicate it to their employees
Q3) Stress originates from an individual's ________. This is part of the reason we experience stress differently.
A) Perceptions
B) Ability to cope
C) Support network
D) Complexity of job
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Page 15
Chapter 14: Corporate Social Responsibility, Ethics, and Sustainability
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Q1) As U.S.-based organizations move into developing countries, they are no longer subject to U.S. employment law and the strict standards that would be required for the equivalent operation in the States and overhead and operating expenses are a fraction of what a State-side location's would be. Even with low pay and harsh working conditions, they find workers eager to fill positions, and that doesn't incentivize improvements in the working conditions. With competition driving down prices in the U.S. while costs are holding steady or rising, the trend has been to relocate manufacturing facilities and even some service centers from the US. to developing countries. There are obvious economic incentives in the reduced operating and labor costs, and the potential for tax breaks and incentives from the host country's government can make offshoring more attractive. Despite the economic benefits, there is evidence that should serve as a cautionary tale. What provides a warning that this is not a good practice to continue?
A) Economic sustainability
B) It is unethical
C) Countries are mandating work standards
D) Tragedy of the commons
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