Management Principles
Pre-Test Questions
Course Introduction
Management Principles introduces students to the fundamental concepts and functions of management within organizations. The course covers the key roles of planning, organizing, leading, and controlling, examining how effective management practices drive organizational success. Students will explore classical and contemporary theories, learn to analyze management situations, and develop foundational skills in decision-making, communication, and leadership. Emphasis is placed on real-world applications, ethical considerations, and the global context in which modern managers operate.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
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17 Chapters
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1700 Flashcards
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Chapter 1: Supervision: Tradition and Contemporary Trends
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Sample Questions
Q1) Lorenzo works as a supervisor at NovaMachines Corp.,a manufacturing firm.He finds that the raw materials of the firm are being used ineffectively due to which NovaMachines Corp.is incurring losses.He asks his subordinates to make appropriate changes in order to increase the efficiency of raw material utilization.In this scenario,Lorenzo is primarily engaged in the function of _____.
A) planning
B) organizing
C) controlling
D) staffing
Answer: C
Q2) Organizing draws heavily on a supervisor's conceptual skills,but leading requires good _____ skills.
A) technical
B) human relations
C) conceptual
D) decision-making
Answer: C
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Page 3
Chapter 2: Ensuring High Quality and Productivity
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Sample Questions
Q1) A supervisor who wants to boost productivity by increasing output must ideally:
A) ensure that the new output goals are set very high even at the cost of being unachievable.
B) emphasize the positive aspects of the change.
C) exclude employees from the decision-making process.
D) dictate the decisions to his team.
Answer: A
Q2) When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:
A) concurrent control.
B) process control.
C) method control.
D) product quality control.
Answer: D
Q3) When managers start talking about improving productivity,employees initially react with relief.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Groups, Teams, and Powerful Meetings
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Jose,a supervisor at Stay-A-Day Hotels,provides his subordinates all the resources they need to do their job properly.He also ensures that he helps them in removing all the obstacles that hinder their ability to perform well at work.In the context of coaching the team,Jose is _____ his subordinates.
A) storming
B) adjourning
C) enabling
D) norming
Answer: C
Q2) The leader of a team will sometimes have to make a decision alone or reject suggestions,but all team members should have a voice in making many decisions,not simply a vote without the full opportunity to be heard.Which of the following is the team characteristic associated with team productivity that most accurately highlights the significance of this issue?
A) Atmosphere of listening
B) Decisions made by consensus
C) Debate and discussion
D) Leadership that does not dominate
Answer: B
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5
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
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Sample Questions
Q1) The Sarbanes-Oxley Act:
A) helps in formulating codes of conduct for a company.
B) is designed to protect nepotism.
C) agitates whistle-blowers to sue their companies.
D) forbids employers from retaliating against whistle-blowers.
Q2) Ethics is best defined as the:
A) moral obligation to protect the monetary interests of an organization at all costs.
B) principles by which people distinguish what is morally right.
C) values that help people understand cultural differences.
D) patterns of behavior related to employees' positions in a group.
Q3) A supervisor may find it harder to be fair when they supervise their own relatives.In the context of ethical behavior of supervisors,this situation can result from _____.
A) dishonesty
B) nepotism
C) disloyalty
D) egotism
Q4) Business ethics is an oxymoron.Discuss the two views regarding this statement.
Q5) As a supervisor,what types of ethical behavior should one ideally practice?
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Chapter 5: Managing Diversity
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Sample Questions
Q1) What should supervisors do to effectively communicate while managing diversity?
A) They should make assumptions in communications with others.
B) They must think before communicating.
C) They should avoid checking for understanding as it is impractical.
D) They must become an expert in other cultures.
Q2) Which of the following scenarios best exemplifies stereotyping?
A) As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.
B) Lilly and Ben work for the same firm and both perform similar tasks. Although both are equally qualified and experienced, Ben's pay is much higher than that of Lilly's.
C) Erick's manager often says "All Americans are aggressive and loud."
D) Violet's manager, Ted, often shows obscene pictures to her and threatens to fire her if she complains.
Q3) Older workers are more afraid of change than of discrimination.
A)True
B)False
Q4) Differentiate among prejudice,discrimination,and stereotypes by defining all three and giving one example of each.
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Page 7
Chapter 6: Reaching Goals: Plans and Controls
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Sample Questions
Q1) At Ecstasy Café,it is mandatory for employees to wash their hands before handling food.This is an appropriate example of a:
A) plan.
B) rule.
C) code.
D) procedure.
Q2) Which of the following is the management function upon which all the other functions depend?
A) Staffing
B) Controlling
C) Planning
D) Organizing
Q3) To make sure that employees understand objectives and consider them achievable,supervisors should _____.
A)set objectives that are general rather than specific.
B) involve the top managers in the goal-setting process.
C) set objectives that are easy rather than challenging.
D) involve the employees in the goal-setting process.
Q4) Compare and contrast strategic planning and operational planning.
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Chapter 7: Organizing and Authority
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Sample Questions
Q1) The basic type of authority in organizations is _____ authority.
A) functional
B) centralized
C) line
D) staff
Q2) A national grocery chain is divided into well-demarcated groups such as the Northeastern division,the Northwestern division,the Southeastern division,and the Southwestern division.These divisions have been set up based on the location of large groups of customers the company serves.In the context of departmentalization,this company is most likely using a(n):
A) geographic structure.
B) customer structure.
C) product structure.
D) organic structure.
Q3) Which of the following is least likely to be included in job descriptions?
A) Job title
B) Job objective
C) Job responsibility
D) Job posting
Q4) Give three benefits of delegating.
Page 9
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Chapter 8: The Supervisor As Leader
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Sample Questions
Q1) Who among the following most likely has an internal locus of control?
A) Will, who blames his team members for his poor performance ratings
B) Violet, who believes that her hard work led to her promotion
C) George, a team lead who makes decisions and gives instructions to his team members
D) Hannah, who encourages her subordinates to come up with solutions to problems
Q2) Which of the following is a reason why servant leaders are considered persuasive?
A) They are respected by the people around them.
B) They listen intently to the people who surround them.
C) They take time to make sure that those surrounding them are heard and understood.
D) They make much effort to help those around them achieve wellness.
Q3) Which of the following is a subordinate characteristic in choosing a leadership style?
A) Knowledge and experience
B) Time available
C) Effectiveness of the group
D) Values
Q4) How should supervisors build and maintain relationships with their employees?
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Chapter 9: Problem Solving,decision Making,and Creativity
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Sample Questions
Q1) List two advantages and two disadvantages of group decision making.
Q2) Steven works 90 hours a week at his job as the manager of a paper manufacturing company.He often feels stressed while at work.He assumes that his strained relationship with his girlfriend is the reason for his stress,so he decides to break up with her.According to the rational model of decision making,Steven has:
A) accurately identified the source of his problem.
B) applied bounded rationality to evaluate his alternatives.
C) made the mistake of choosing and implementing the best alternative without getting feedback first.
D) not identified alternative solutions.
Q3) A supervisor should always avoid human compromises in making decisions.
A)True
B)False
Q4) In the rational model of decision making,identifying alternative solutions is the: A) last step that involves getting feedback.
B) step during which the best alternative is implemented.
C) next step after recognizing the problem.
D) only step which requires subjective rationality.
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Page 11
Chapter 10: Communication: Theory and Modern Media
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Sample Questions
Q1) For effective communication to occur,it is mandatory for the sender to play an active role,but the receiver can play a passive role.
A)True
B)False
Q2) When faced with cross-cultural communication,supervisors should avoid:
A) using simple words to refrain from offending the receiver.
B) supplementing words with gestures.
C) using the jargon of his or her industry.
D) talking slowly and maintain a loud tone of voice.
Q3) Pentland and Waber's research suggest that effective communication:
A) can never occur in the presence of noise.
B) only occurs at a lateral level.
C) is about more than talking or writing.
D) only occurs when brainstorming.
Q4) An important way to combat information overload is to give employees only information that will be useful to them.
A)True
B)False
Q5) Distinguish between hearing and listening.
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Chapter 11: Motivating Employees
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Sample Questions
Q1) According to Maslow,a man who has met his security needs is most likely to also have satisfied his _____ needs.
A) physiological
B) social
C) esteem
D) self-actualization
Q2) Which financial incentive pay plan involves companies paying employees for offering ideas on how to cut costs or improve quality?
A) Piecework system
B) Production bonus system
C) Profit sharing
D) Payments for suggestions
Q3) According to McGregor's Theory Z,_____.
A) Japanese workers are more productive than their U.S. counterparts
B) the Pygmalion effect leads to demotivation in employees
C) people have a natural tendency to avoid work
D) people will work hard to achieve objectives to which they are committed
Q4) Briefly describe the reinforcement theory.
Q5) Describe McGregor's Theory X and Theory Y managers.
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Chapter 12: Problem Employees: Counseling and Discipline
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Sample Questions
Q1) Which of the following statements is true of alcohol and drug abuse by workers?
A) Employees who abuse drugs are likely to be more productive than their co-workers who stay sober because many drugs have the capacity to enhance performance.
B) Employees who use drugs are three times as likely to be tardy and more than three times as likely to be involved in an accident at work.
C) The Americans with Disabilities Act does not consider drug abuse as a disability.
D) In accordance with the American legal system, an employee involved in substance abuse should immediately be fired.
Q2) When dealing with common problems requiring special action on the part of a supervisor,one of the two basic courses of action to be taken is _____.
A) firing
B) counseling
C) authorizing
D) reprimanding
Q3) Define the term discipline in the context of counseling problem employees.Elaborate on the discipline process.
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14
Chapter 13: Managing Time and Stress
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Sample Questions
Q1) Rafael has the following activities to finish.Among them,which activity falls under the category of A-level activity?
A) Meeting his grandmother next weekend
B) Filling out paperwork by the end of next month
C) Writing a blogpost about his recent adventure
D) Assigning work to his new employees
Q2) Describe procrastination and perfectionism.Explain how perfectionism underlies the failure to delegate.
Q3) Gina has a meeting scheduled for an hour during which she needs to find a solution for the problem at hand.If the problem cannot be solved in the time allotted,which of the following should Gina follow to achieve her goal?
A) Schedule a follow-up meeting.
B) Set a starting time but no ending time for the meeting.
C) Start later than the expected starting time.
D) Discourage any sort of diversion or interruption even if it requires being rude.
Q4) How can organizations help their employees in dealing or coping with stress?
Q5) Define time management and mention a few time management techniques that can be used to evaluate the use of time.
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Chapter 14: Managing Conflict and Change
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Sample Questions
Q1) In an organization with self-managed work teams,one of the teams decides that instead of reaching a consensus on some issue,it will simply vote on what to do.The majority then makes the decision.Of which type of strategy for conflict management is this an example?
A) Confronting the problem and resolving it
B) Avoiding
C) Compromising
D) Forcing a solution
Q2) While talking about their supervisors,a group of employees at GreenWire Corp.agreed that one of the supervisors,Samuel,has a winning personality.They found out that they like working for him and often did more than what they were asked to do because they wanted Samuel to like them.From the given information,we can infer that Samuel has _____ power.
A) position
B) expert
C) referent
D) reward
Q3) Describe how supervisors can implement change.
Q4) Identify and describe both positive and negative aspects of conflict.
Q5) How can supervisors effectively mediate conflict resolution?
Page 16
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Chapter 15: Selecting Employees
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Sample Questions
Q1) Identifying people interested in holding a particular job or working for an organization is known as _____.
A) recruitment
B) placement
C) orientation
D) selection
Q2) In the selection process,which of the following usually takes place after making a job offer?
A) Reference checks
B) Psychomotor tests
C) Physical examinations
D) Structured interviews
Q3) Once an organization has identified candidates for a job,it begins the _____ process.
A) organizing
B) planning
C) selection
D) control
Q4) Differentiate between open-ended and closed-ended questions.Give one example each.
17
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Chapter 16: Providing Orientation and Training
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Sample Questions
Q1) Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?
A) Role-playing
B) Distance learning
C) Computer-based training
D) Autogenic training
Q2) Which of the following is true of orientation methods?
A) The methods a supervisor uses will depend on the organization's policies and resources.
B) A large organization expects individual supervisors to develop their own orientation methods.
C) Small organizations typically provide a handbook of information for new employees and spell out orientation procedures to follow.
D) Some of the common methods include computer-based instruction, interactive multimedia, and role-playing.
Q3) What are the various steps involved in the training process?
Q4) Describe the coaching process in the business context.
Q5) Define orientation.Why is it considered important for new employees?
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Chapter 17: Appraising Performance
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Sample Questions
Q1) Combining several sources of appraisals is called _____.
A) 360-degree feedback
B) checklist appraisal
C) essay appraisal
D) work-standards approach
Q2) The primary purpose of holding an appraisal interview should be to:
A) allow employees to demand salary increases.
B) communicate information about an employee's performance.
C) form informal groups so as to improve employee performance.
D) sort out the problem of nepotism.
Q3) Which of the following supervisors best demonstrates halo effect?
A) A supervisor who gives poor ratings to good performers
B) A supervisor who places the most weight on events that have occurred lately
C) A supervisor who generalizes one positive aspect of an employee to the employee's entire performance
D) A supervisor who forms preconceived judgments about an employee based on the employee's membership in a group
Q4) What are the steps in the performance appraisal process?
Q5) Define performance appraisal and list the benefits of conducting a performance appraisal.
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