Management Principles
Exam Review
Course Introduction
Management Principles introduces students to the foundational concepts and skills essential for effective management within organizations. The course explores key topics such as planning, organizing, leading, and controlling, emphasizing the role of managers in achieving organizational goals. Students will examine various management theories, decision-making processes, motivation techniques, and leadership styles. Through case studies and practical examples, the course highlights the impact of ethical considerations, communication, and teamwork on managerial success, preparing students to understand and apply core management practices in diverse business environments.
Recommended Textbook
Organizational Behavior Emerging Realities for the WorkPlace Revolution 4th Edition by Steven
Available Study Resources on Quizplus
17 Chapters
2696 Verified Questions
2696 Flashcards
Source URL: https://quizplus.com/study-set/3123
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/61910
Sample Questions
Q1) Globalization may have both positive and negative implications for people working in organizations.
A)True
B)False
Answer: True
Q2) Which of these statements about the field of organizational behavior is TRUE?
A) Organizational behavior emerged as a distinct field during the 1980s.
B) The origins of some organizational behavior concepts date back to Plato and other Greek philosophers.
C) Information technology has almost no effect on organizational behavior.
D) The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars.
E) The origins of organizational behavior are traced mainly to the field of economics.
Answer: B
Q3) Education is a primary category of demographic diversity.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Individual Behavior, values, and Personality
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/61901
Sample Questions
Q1) Aptitudes are natural talents that help individuals to learn specific tasks more quickly and perform them better than other people.
A)True
B)False
Answer: True
Q2) Two countries with low collectivism are Japan and Canada.
A)True
B)False
Answer: True
Q3) It is sometimes difficult to apply the individual rights principle of ethical decision making because one individual right may conflict with another.
A)True
B)False
Answer: True
Q4) One dimension of Schwartz's values model has openness to change at one extreme and conservation at the other extreme.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Perception and Learning in Organizations
Available Study Resources on Quizplus for this Chatper
205 Verified Questions
205 Flashcards
Source URL: https://quizplus.com/quiz/61900
Sample Questions
Q1) Which of the following is NOT a component of Kolb's experiential learning model?
A) Active experimentation
B) Self-reinforcement
C) Reflective observation
D) Concrete experience
E) Abstract conceptualization
Answer: B
Q2) In the Johari Window,feedback from others helps us to:
A) increase our open area by reducing our blind area.
B) increase our unknown area by reducing our hidden area.
C) decrease our open area by increasing our amount of disclosure.
D) increase our open area by reducing our closed area.
E) increase our open area by reducing our hidden area.
Answer: A
Q3) Social identity theory states that the observer's expectation of others causes the observed person to act in ways consistent with the observer's expectations.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Workplace Emotions and Attitudes
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/61899
Sample Questions
Q1) Which of the following statements about job satisfaction is TRUE?
A) Job satisfaction refers to the emotional experiences that people have at work.
B) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs.
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job.
D) Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization.
E) Job satisfaction is a personal value, not an attitude.
Q2) Beliefs represent our perceptions about the attitude object.
A)True
B)False
Q3) People are consciously aware of most emotions they experience.
A)True
B)False
Q4) Emotions are brief events or "episodes".
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Motivation in the Workplace
Available Study Resources on Quizplus for this Chatper
191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/61898
Sample Questions
Q1) In Maslow's needs hierarchy,the bottom four levels are collectively known as _______ needs,whereas self-actualization is called a _________ need.
A) belongingness, infinite
B) fictitious, factual
C) deficiency, growth
D) subordinate, superordinate
E) safety, reward
Q2) Your organization wants to improve employee motivation.Employees already have strong P-to-O expectancies and the outcome valences are quite favorable for strong performance,but they seem to have a low E-to-P expectancy.Identify three distinct types of strategies that would potentially increase employee motivation by improving the E-to-P expectancy.
Q3) Research has found that entrepreneurs are more likely to succeed if they have:
A) a low need for socialized power.
B) a high need for personalized power.
C) a high need for affiliation.
D) a low existence need.
E) a high need for achievement.
Q4) Why is it difficult to maintain feelings of equity among employees?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Applied Performance Practices
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/61897
Sample Questions
Q1) Which of these statements about empowerment is FALSE?
A) Empowerment is a psychological concept representing more than one dimension.
B) Empowerment is the same as employee involvement.
C) Empowerment is not a personality trait.
D) Empowerment is related to job enrichment.
E) Empowerment is influenced by job characteristics.
Q2) Work quality tends to increase with:
A) job enrichment.
B) empowerment.
C) competency-based rewards.
D) natural grouping of tasks into one job.
E) All of the above tend to increase work quality.
Q3) Which of the following statements about mental imagery is FALSE?
A) Mental imagery is one of the critical psychological states in the job characteristics model.
B) Mental imagery involves mentally practicing the task.
C) Mental imagery usually occurs before self-reinforcement.
D) Mental imagery involves visualizing successful completion of the task.
E) Mental imagery is part of constructive thought patterns in self-leadership.
Q4) Compare and contrast gainsharing with employee stock ownership plans.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Work-Related Stress and Stress Management
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/61896
Sample Questions
Q1) Financial difficulties,marriage and the birth of a child can lead to strain-based conflict.
A)True
B)False
Q2) Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.
A)True
B)False
Q3) Research suggests that relaxation and meditation programs are effective at:
A) reducing role ambiguity.
B) reducing blood-pressure levels and muscle tension.
C) increasing social support to combat stress.
D) increasing the incidence of Type A behavior.
E) doing all of the things described in the other statements for this question.
Q4) Which of the following stress consequences was rare a century ago?
A) Strokes and heart attacks
B) Headaches
C) Job dissatisfaction
D) Back problems
E) Accidents
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Decision Making and Creativity
Available Study Resources on Quizplus for this Chatper
159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/61895
Sample Questions
Q1) Prospect theory and self-justification are the main causes of satisficing.
A)True
B)False
Q2) The tendency for people to dislike losing a particular amount more than they like gaining the same amount is called:
A) implicit favorite.
B) bounded rationality.
C) intuition.
D) nonprogrammed decision making
E) prospect theory.
Q3) One reason why the problem identification stage is imperfect is that various stakeholders try to "frame" the decision maker's view of the situation.
A)True
B)False
Q4) Comment on the accuracy of the following statement: 'Creativity increases with the individual's years of experience in that field of activity.'
Q5) human limitations or problems that might make it difficult for Switched Enterprises executives to choose the best alternative.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Foundations of Team Dynamics
Available Study Resources on Quizplus for this Chatper
143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/61894
Sample Questions
Q1) In effective teams,each member must possess the full set of competencies to perform the team's entire task alone.
A)True
B)False
Q2) In effective teams,members must be motivated and able to work together,as well as contribute to the team's task.
A)True
B)False
Q3) Social loafing is least common in situations where team members work alone towards a common output.
A)True
B)False
Q4) Team members are held together by their interdependence and need for collaboration to achieve common goals.
A)True
B)False
Q5) Effective team leaders act as coaches and enablers.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Developing High Performance Teams
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/61909
Sample Questions
Q1) Which of these statements about self-directed work teams (SDWTs)is TRUE?
A) SDWTs typically work in a separate building from other employees in the organization.
B) SDWTs are responsible for most work inputs, workflow activities and output quality standards.
C) SDWTs are mainly identified as groups that operate as virtual teams at least once each week.
D) SDWTs represent a very low level of employee involvement.
E) All of these statements are true.
Q2) Which of the following is a disadvantage of traditional brainstorming?
A) Employees tend to get offensive when criticizing each other's ideas.
B) Employees feel very little involvement in the decision process.
C) Evaluation apprehension and production blocking still exist to some extent.
D) Participants are likely to experience some emotional enthusiasm in brainstorming groups.
E) All of these are disadvantages of traditional brainstorming.
Q3) Due to globalization,companies are usually unable to form virtual teams.
A)True
B)False
Q4) Describe the characteristics of a typical self-directed work team.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Communicating in Teams and Organizations
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/61908
Sample Questions
Q1) Active listening requires empathy so that the listener accurately interprets the speaker's verbal and nonverbal messages.
A)True
B)False
Q2) One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employee's need for privacy.
A)True
B)False
Q3) Senders and receivers who share common mental models of the situation require a communication medium with higher data-carrying capacity compared to senders and receivers who lack common mental models of the situation.
A)True
B)False
Q4) What effect can jargon potentially have in organizations?
A) Jargon may result in misunderstandings between sender and receiver.
B) Jargon may symbolize an employee's identity in a group.
C) Jargon may improve communication efficiency.
D) Jargon may shape and maintain an organization's cultural values.
E) Jargon may have all of these consequences.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Power and Influence in the Workplace
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/61907
Sample Questions
Q1) In organizational settings,power is defined as:
A) the practice of trying to influence another person.
B) the capacity to influence others.
C) the act of changing another person's attitudes and behaviors.
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands.
E) any situation where one person is dependent on another person, who is not at all dependent on the first person.
Q2) Organizational politics flourish when resource allocation decisions are ambiguous and complex with no formal rules.
A)True
B)False
Q3) By avoiding written documentation of special procedures,maintenance workers in the French tobacco-processing industry were maximizing their expert power through non-substitutability.
A)True
B)False
Q4) Which types of people are more likely to engage in organizational politics?
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Conflict and Negotiation in the Workplace
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/61906
Sample Questions
Q1) Socioemotional conflict usually causes people to:
A) use logical analysis to resolve the conflict.
B) reduce communication and information sharing with the other party.
C) rethink their assumptions and beliefs about the issue that is the source of conflict.
D) do all of these things.
E) do none of these things.
Q2) A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud,employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:
A) constructive conflict
B) win-lose orientation
C) avoiding conflict management style
D) socioemotional conflict
E) cooperation
Q3) Discuss two effects of time on negotiations.
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Leadership in Organizational Settings
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/61905
Sample Questions
Q1) The leadership substitutes model identifies ways to neutralize or replace transformational leaders in specific conditions.
A)True
B)False
Q2) The behavioral perspective of leadership says that task-oriented leaders clarify duties and procedures,ensure that employees follow company rules and push them to reach their performance capacity.
A)True
B)False
Q3) One problem with path-goal leadership theory is that it ignores the philosophy of servant leadership.
A)True
B)False
Q4) Charismatic leadership refers more to leader behaviors whereas transformational leadership refers mainly to personal traits that provide referent power over followers.
A)True
B)False
Q5) Are transformational leaders charismatic leaders?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Organizational Structure
Available Study Resources on Quizplus for this Chatper
158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/61904
Sample Questions
Q1) A simple structure is one of the best structures in which to accommodate organizational growth and diversification.
A)True
B)False
Q2) Decentralization is more likely to occur when:
A) an organization becomes so complex that senior executives cannot process all the decisions that significantly influence the business.
B) corporate leaders want more consistent decisions across all work units.
C) corporate leaders want to increase consistency and reduce costs across the organization.
D) all of these occur.
E) none of these occur.
Q3) Organizations tend to centralize as their external environment becomes more complex.
A)True
B)False
Q4) What must senior executives,functional managers,and project leaders do to make a matrix structure more effective?
Q5) What role does organizational strategy play in designing organizations?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Culture
Available Study Resources on Quizplus for this Chatper
148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/61903
Sample Questions
Q1) Realistic job previews improve organizational socialization by ensuring that applicants develop more accurate pre-employment expectations.
A)True
B)False
Q2) One of the first steps in a merger to minimize cultural clashes is to:
A) significantly reduce the strength of the culture in both organizations.
B) conduct a bicultural audit.
C) significantly increase the strength of the culture in both organizations.
D) replace the chief executives in both organizations before merger negotiations begin.
E) conduct a bicultural audit AND significantly reduce the strength of the culture in both organizations.
Q3) Organizational socialization is a process of both learning and adjustment.
A)True
B)False
Q4) The organization's physical structure and use of space often communicates its dominant cultural values.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Organizational Change
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/61902
Sample Questions
Q1) Most change agents are external consultants rather than corporate executives.
A)True
B)False
Q2) Action research takes the view that organizational change is all about bringing about real change,not testing theory.
A)True
B)False
Q3) Which of the following is NOT an effective strategy to unfreeze the status quo?
A) Educating employees about the change effort.
B) Strengthening existing team norms and organizational systems.
C) Encouraging employees to participate in the change process.
D) Providing formal stress management programs to help employees to cope with the change.
E) Negotiating alternative benefits for employees who will clearly lose out by the change.
Q4) A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19