Chapter 1: The Challenges of Hrm
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/33112
Sample Questions
Q1) Cultural changes are influencing employee reactions to work assignments,reward systems,and career choices.
A)True
B)False
Answer: False
Q2) Please refer to Scenario 1.1.Which of the following best defines Human Resources Management at LB Brands?
A)management techniques for controlling people at work
B)the management of people and organizational knowledge
C)an integrated set of policies and procedures focusing on best people practices
D)an integrated set of processes and systems focusing on effective deployment and Development of people in organizations
Answer: D
Q3) Providing family-friendly practices can serve as a powerful way to attract and retain top-calibre employees.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Legal Framework of Hrm
Available Study Resources on Quizplus for this Chatper
203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/33113
Sample Questions
Q1) The Canadian Human Rights Commission (CHRC)can act on its own if it feels there are sufficient grounds for a finding of discrimination.
A)True
B)False
Answer: True
Q2) What is a recent focus of human rights and health & safety legislation requiring higher standards from managers?
A)compensation and benefits
B)pay equity and health benefits
C)psychological harassment
D)wellness policies
Answer: C
Q3) Employers are guilty of sexual harassment if they permit their customers to sexually harass their employees.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Defining and Designing the Work
Available Study Resources on Quizplus for this Chatper
197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/33114
Sample Questions
Q1) What is the main purpose of a task force team?
A)to enhance productivity in processes
B)to design a new product or service
C)to immediately resolve a major problem
D)to share ideas with other specialists
Answer: C
Q2) What is NOT included in most job descriptions?
A)a job duty section
B)a job evaluation section
C)a job title
D)a job summary
Answer: B
Q3) A problem with performance standards is that they limit open communication between the employee and the supervisor.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Human Resource Planning, recruitment, and Selection
Available Study Resources on Quizplus for this Chatper
159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/33115
Sample Questions
Q1) Lack of HR planning can make it difficult for employers to make effective plans to fill job vacancies.
A)True
B)False
Q2) Reference checks are the most effective and efficient method of predicting employee performance.
A)True
B)False
Q3) What must be known by a hiring manager before a candidate is interviewed for a specific vacancy?
A)the number of candidates that belong to a legislated protected group
B)the current location of the candidate's residence
C)the knowledge,skills and abilities required for success on the job
D)the quality of the candidate's references
Q4) Because of turnover,selection is a continuous process in most organizations.
A)True
B)False
Q5) The employer cannot,by law,reject an applicant after any step in the process. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Orientation, training, and Development
Available Study Resources on Quizplus for this Chatper
200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/33116
Sample Questions
Q1) The principal criteria for determining promotions are seniority and merit.
A)True
B)False
Q2) The practice of establishing formal programs that assign an executive to employees who are supposed to be coached,advised and encouraged to acquire skills in order to prepare them for upward movement is known as mentoring.
A)True
B)False
Q3) What are the four phases of a system model of training?
A)organization analysis,task analysis,person analysis,and performance analysis
B)needs assessment,program design,training delivery,and evaluation
C)needs assessment,person assessment,program implementation,and evaluation
D)organization assessment,KSA assessment,person assessment,and evaluation
Q4) A manufacturing company provides team training as part of a team project to design a new product.Which phase of the systems approach to training is being used in this situation?
A)needs assessment
B)training design
C)training delivery
D)evaluation
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Managing Performance
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/33117
Sample Questions
Q1) What is the name for the type of scale that uses a series of scales,one for each important dimension of job performance?
A)mixed-standard scale
B)graphic rating scale
C)behaviour observation scale
D)behaviourally anchored rating scale
Q2) What is one advantage of peer reviews?
A)peers are often partially responsible for the performance of other co-workers
B)peers may work harder to help other employees improve performance
C)peers are less politically motivated than supervisors
D)peers may provide more accurate and valid information than supervisors
Q3) Which source of ineffective performance is considered to be a "job concern"?
A)lack of advancement opportunities
B)lack of attention to employee needs
C)supply shortages
D)unclear reporting relationships
Q4) Appraisal discussions should focus on the employee rather than on his or her behaviours.
A)True
B)False
8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Recognizing and Rewarding Employees
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/33118
Sample Questions
Q1) The legal requirement of minimum hourly wage,means that an employer cannot pay any worker less than the per hour rate.
A)True
B)False
Q2) List the internal and external factors that affect the wage rates of employees.
Q3) Please refer to Scenario 7.1.Which of the following is a voluntary benefit,not required by law,provided at All Season Fitness?
A)discounted fitness equipment and clothing
B)tuition assistance
C)Employment Insurance (EI)
D)Workers' Compensation
Q4) What is required of managers who wish to use the point system of job evaluation?
A)they must rank jobs by job classification
B)they must select key job categories for comparison purposes
C)they must link point totals of job types to the wage curve
D)they must evaluate jobs based on compensable factors
Q5) The relevant labour market for engineers would most likely be local.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: A Part 1creating a Safe and Healthy Work Environment
Available Study Resources on Quizplus for this Chatper
191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/33119
Sample Questions
Q1) Please refer to Scenario 8.1.A year later,after several investigations,CR was found criminally liable for several health and safety violations.What legal body regulates health and safety criminal negligence charges in this situation?
A)provincial and regional health and safety legislation
B)federal health and safety legislation
C)Bill C45
D)Workers' Compensation Act
Q2) Of the following penalties,which one is least likely to be used to deal with employees who are safety risks,except for serious violations?
A)a verbal reprimand
B)termination/dismissal
C)suspension
D)a written reprimand
Q3) Which of the following would be an indirect cost of a workplace accident?
A)lost wages
B)possible fines
C)public fears
D)compensation
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 8: B Part 2creating a Safe and Healthy Work Environment
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/33120
Sample Questions
Q1) Because of documented higher health care costs for smokers,most employers pay the cost of smoking cessation programs.
A)True
B)False
Q2) Workplace security is an issue that is of increasing concern to both employers and employees.
A)True
B)False
Q3) The success of a safety program depends largely on the HR department.
A)True
B)False
Q4) Employers are required by law to keep certain records and to compile and post an annual summary of work-related injuries and illnesses.
A)True
B)False
Q5) Under health and safety legislation,it is the employee's responsibility to comply with all applicable acts and regulations.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Management Rights, employee Rights, and Discipline
Available Study Resources on Quizplus for this Chatper
141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/33121
Sample Questions
Q1) What is due process the central issue in?
A)the employment-at-will doctrine
B)implied contracts
C)statutory rights
D)wrongful dismissal
Q2) Employee searches must be conducted with utmost care and should only occur when there are probable reasons for the search.
A)True
B)False
Q3) The primary goal of discipline is to ensure the punishment is such that it will discourage an employee from repeating an offence.
A)True
B)False
Q4) Telephone surveillance is one of the most common means of monitoring employees who work as customer representatives.
A)True
B)False
Q5) Briefly describe the employment protection rights.
Q6) What is progressive discipline? How does it differ from positive discipline?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Labour Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/33122
Sample
Questions
Q1) What does the labour relations board typically do in Canada if the majority of employees sign authorization cards?
A)it holds a secret-ballot vote
B)it notifies the employer that a vote will be held
C)it reviews the union application form and then decides whether or not to hold a representation vote
D)it certifies the union without a vote
Q2) Explain the steps in the collective bargaining process.
Q3) Participants' use of brainstorming,consensus decision making and active listening are bargaining tools typically used in interest-based bargaining.
A)True
B)False
Q4) Union leaders carefully evaluate their chances of success and the possible benefits to be gained from their organizing campaign.
A)True
B)False
Q5) Explain two ways unions have an impact on managers.
Q6) What are the primary reasons for employee unionization?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: International Human Resources Management
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/33123
Sample Questions
Q1) What is a transnational corporation?
A)an existing firm that re-establishes its home base in a foreign country
B)a firm that has integrated worldwide operations through a centralized home office
C)a firm with independent business units operating in several countries
D)a firm that attempts to balance local responsiveness and global scale
Q2) It is not uncommon for governments to place pressure on international corporations to use more host-country employees.
A)True
B)False
Q3) Training and development for both expatriates and their families can have a big impact on the success of a foreign assignment.
A)True
B)False
Q4) HRM can ensure the corporation's intellectual property rights throughout its worldwide operations by including appropriate language in its employment contract.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14