Management Principles and Practices
Textbook Exam Questions
Course Introduction
This course offers a comprehensive introduction to the foundational concepts and techniques essential to effective management in modern organizations. It explores the key functions of planning, organizing, leading, and controlling, emphasizing the development of decision-making, communication, and leadership skills. Through the examination of real-world scenarios and case studies, students gain insights into organizational behavior, motivation, team dynamics, and strategic planning, equipping them to address the challenges and opportunities faced by managers in diverse environments.
Recommended Textbook
Management 1st Edition by Luis R. Gomez Mejia
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15 Chapters
1199 Verified Questions
1199 Flashcards
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Page 2
Chapter 1: Management and Its Evolution
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Mintzberg's interpersonal roles include which of the following?
A) Entrepreneur, disturbance handler, and resource allocator
B) Monitor, disseminator, and spokesperson
C) Negotiator, leaders, and spokesperson
D) Figurehead, leader, and liaison
Answer: D
Q2) A key element of TQM is the focus on the customer.
A)True
B)False
Answer: True
Q3) In which type of organization are Fayol's administrative principles most likely to still be applicable?
A) Apple
B) Microsoft
C) Toys R Us
D) The US Army
Answer: D
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Chapter 2: The Culture of Management
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which mode of international entry is Prestwick House using if they decide to transfer the rights to produce and sell their products overseas to a foreign firm in return for a royalty?
A) Exporting
B) Turnkey project
C) Licensing
D) Strategic alliance
Answer: C
Q2) Starbucks' decision to enter the Chinese market was based on
A) the present high wealth of consumers in the market.
B) the large size of the market.
C) the existence of a positive business climate.
D) the readily available needed resources.
Answer: B
Q3) With the shift in dominance of the world economy, many small and medium-sized businesses from rapidly industrializing Asian countries are becoming mini-multinationals.
A)True
B)False
Answer: True
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Chapter 3: Managing Social Responsibility and Ethics
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Sample Questions
Q1) Describe the key features that should be included in a whistleblower policy.
Answer: Whistleblower policies should include the following elements:
Encourage reporting unethical conduct and procedures to deal fairly with reported violations.
Protection from retaliation for those who report violations.
Alternative procedures when the employee's supervisor is the one being reported for wrongdoing.
Provision for anonymous reporting.
Feedback on violations to employees so they are aware that the policy is being taken seriously.
Top management support and involvement.
Q2) Universities are likely to use which ethical structure to focus on allegations of unethical conduct such as faking research?
A) A whistleblower policy
B) A credo
C) An ethics committee
D) A values statement
Answer: C
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Chapter 4: Managing Organizational Culture and Change
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80 Flashcards
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Sample Questions
Q1) The most obvious aspect of culture includes the espoused values.
A)True
B)False
Q2) What is a change agent?
Q3) Which of the following is not true of subcultures?
A) Subcultures are not generally seen in uniform cultures.
B) Subcultures can be problematic when employees across interdependent units must work closely together.
C) In a large organization, different subcultures may be found in different parts of the organization.
D) When divisions are largely autonomous with different strategies, it may make sense for them to have subcultures.
Q4) What are Shelley Bird's suggestions for managing change?
Q5) The Marine Corps boot camps are an example of
A) metamorphosis.
B) organizational culture.
C) socialization.
D) employee self-management.
Q6) What is bottom-up change and how does it begin?
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Chapter 5: Managing the Planning Process
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Sample Questions
Q1) Common examples of inaccurate forecasts driving poor strategic decisions include
A) poor estimates of the demand for new products.
B) miscalculation of the impact of international competition on product lines.
C) changes in the economic and legal systems.
D) all of the above
Q2) Which of the following contributed to Pepsi losing the war against Coke?
A) Pepsi failed to balance their long-term objectives with short-term goals.
B) Pepsi did not encourage worker participation in the planning process.
C) Pepsi failed to assess their external environment.
D) Pepsi failed to define its priorities.
Q3) When planning is conducted by specialists without the participation of other managers, there may be a tendency
A) to generate volumes of paperwork.
B) to generate formulas that are not relevant in turbulent times
C) to misunderstand the logic.
D) all of the above
Q4) Why must businesses focus attention on different time horizons when planning?
Q5) What are the pitfalls of planning?
Q6) What are the four major approaches to implementation?
Q7) Contrast formal planning and opportunistic planning.
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Chapter 6: Decision Making
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Sample Questions
Q1) Discuss decision quality and decision acceptance.
Q2) Why do managers delegate?
Q3) Which of the following reflects a crisis situation?
A) A highly ambiguous circumstance in which causes and effects are not known
B) A rare and extraordinary event that can threaten the survival of the organization
C) A surprise to organizational members
D) all of the above
Q4) Molly is a marketing manager who is deciding how to allocate the financial resources among three different product launches over the next few years. Molly is making a(n)
A) strategic decision.
B) operational decision.
C) tactical decision.
D) opportunistic decision.
Q5) Discuss programmability as it relates to decision making.
Q6) Discuss some techniques to stimulate creativity in group decision making.
Q7) What is the illusion of control? Who is most likely to be impacted by this?
Q8) Discuss the four categories of personal decision styles.
Q9) Discuss escalation of commitment and provide an example.
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Chapter 7: Strategic Management
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80 Flashcards
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Sample Questions
Q1) According to the BCG Matrix, a business unit that is both low in market share and low in market growth is a
A) cow.
B) star.
C) question mark.
D) dog.
Q2) The Widget Company has a dependence on a supplier, the Acme Company. This dependence increases if
A) the Widget Company has few other sources of supply.
B) the Acme Company has many other buyers.
C) the cost for the Widget Company to suppliers is high.
D) all of the above
Q3) The ups and downs in one economic sector seldom have a ripple effect on other sectors.
A)True
B)False
Q4) What is portfolio analysis?
Q5) Strategic outcomes refer to the intended results of the strategic plan.
A)True
B)False
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Chapter 8: Entrepreneurship and Innovation
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Sample Questions
Q1) The small business owner is often focused on stability and profitability while the entrepreneur is focused on growth and greater presence in the market.
A)True
B)False
Q2) Describe Gary Hamel's five steps in the wheel of innovation.
Q3) Which of the following statements is true about Michael Dell?
A) Dell realized he could build a company on the same business model of other computer firms.
B) Michael Dell became one of the youngest CEOs of a major U.S. corporation.
C) Dell avoided the use of the Internet as a distribution channel.
D) all of the above
Q4) A disadvantage of a corporation is
A) activities are limited to those stated in the charter.
B) unlimited liability for the firm's debts.
C) difficulty in obtaining capital.
D) limited continuity of the life of the enterprise.
Q5) Discuss the three different forms entrepreneurs can select from when launching a new venture.
Q6) What are the key components of a business plan?
Page 10
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Chapter 9: Managing the Structure and Design of Organizations
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Sample Questions
Q1) The matrix approach superimposes a divisional structure over a functional structure. A)True
B)False
Q2) Which approach to departmentalization violates the unity of command?
A) Functional
B) Divisional
C) Matrix
D) Product
Q3) What is authority? How is it different from accountability?
Q4) As a firm's strategy changes, organization structure and design must remain the same to implement the new strategy.
A)True
B)False
Q5) If John is supervised by a project manager and his functional manager, this violates the concept of A) authority.
B) unity of command.
C) accountability.
D) responsibility.
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Chapter 10: Human Resource Management
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Sample Questions
Q1) When Jennifer's manager presents the steps for advancement and the time frame for accomplishing them, she is presenting a
A) succession plan.
B) career path.
C) job rotation.
D) career assessment.
Q2) A minimum height requirement for police tends to automatically disqualify more women than men from the job. This is an example of A) adverse impact.
B) disparate treatment.
C) bona fide occupational qualification.
D) affirmative action.
Q3) Recruitment effectiveness can be increased by using A) realistic job previews.
B) BFOQs.
C) job analysis.
D) skills inventories.
Q4) Discuss the difference between external and internal equity.
Q5) Describe the three components of the staffing process.
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Chapter 11: Managing Employee Diversity
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Sample Questions
Q1) One of the sectors of the economy dominated by undocumented workers is
A) financial services.
B) nonprofits.
C) government.
D) agriculture.
Q2) As organizations become more diverse
A) mistrust and a lack of understanding may lead to decreasing cooperation among employees.
B) it may cause stress and interpersonal friction.
C) it may become more difficult to reach agreement on issues.
D) all of the above
Q3) Motorola's phones with a zoom function to bump up the font size on the screen and internal speakers that can be connected to hearing aids were intended to target ________ consumers.
A) female
B) aging
C) disabled
D) minority
Q4) What are the myth and the reality of the "American melting pot"?
Q5) What are the potential problems with increasing employee diversity?
Page 13
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Chapter 12: Leadership in Management
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Sample Questions
Q1) Which reinforcement technique is Jim using if he docks Mary's pay when she comes in late to work?
A) Positive reinforcement
B) Negative reinforcement
C) Extinction
D) Punishment
Q2) An approach to goal setting that allows the firm to implement overall organizational objectives by breaking them down into specific objectives assigned to different units and individuals in the firm in a cascading fashion is referred to as
A) reinforcement theory.
B) path-goal theory.
C) MBO.
D) attribution theory.
Q3) The Ohio State University and the University of Michigan studies took which approach to understanding leadership?
A) The behavioral approach
B) The trait approach
C) The situational approach
D) The managerial grid
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Page 14
Chapter 13: Managing Teams
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Sample Questions
Q1) To be fully functional, self-managed team members need to be trained in A) technical skills.
B) management skills.
C) interpersonal skills.
D) all of the above
Q2) When team members have a disagreement over ideas, plans, and projects, it is referred to as
A) relationship conflict.
B) dysfunctional conflict.
C) task conflict.
D) avoidance.
Q3) The U.S. Navy SEALS are an effective team as a result of their A) communication.
B) goal commitment.
C) high cohesion.
D) independence.
Q4) When teams lack cohesion, individuals are less likely to enjoy meetings or social events and to work toward team goals.
A)True
B)False
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Chapter 14: Managing Communication
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Sample Questions
Q1) Which of the following is a dysfunctional communication style?
A) Passive
B) Aggressive
C) Passive-aggressive
D) all of the above
Q2) Knowledge workers
A) manage information and make it available to decision makers in the organization. B) are the most common type of worker in the twenty-first century organization.
C) depend on communication to obtain information to do their jobs effectively.
D) all of the above
Q3) Without trust on a virtual team, there can be misunderstandings because team members are less likely to be as generous with each other when someone falls short of performance expectations. This trust can be built with some face-to-face meetings.
A)True
B)False
Q4) What are two important forms of electronic communication?
Q5) What is communication? What is the role of feelings and facts?
Q6) Discuss the role of listening skills in the communication process.
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Chapter 15: Operation and Information System Management
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Sample Questions
Q1) Quality today
A) has become less visible.
B) is often "baked in" to the management process.
C) continues to be critically important to the survival and competitiveness of business.
D) all of the above
Q2) A quality management approach emphasizes
A) the empowerment of workers and their responsibility for the quality of the outcomes of work processes.
B) employee motivation.
C) employee ability levels.
D) a separate quality inspector.
Q3) ________ systems are used to keep inventory levels more or less constant.
A) Conversion
B) Reordering
C) Inventory
D) Statistical process
Q4) The least useful type of control is concurrent control.
A)True
B)False
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