Management of Nonprofit Organizations
Exam Questions
Course Introduction
This course explores the unique challenges and opportunities faced by nonprofit organizations, focusing on effective management practices in the public and voluntary sectors. Students will learn about strategic planning, governance, fundraising, financial management, program evaluation, leadership, volunteer coordination, and advocacy. Through case studies and practical examples, the course emphasizes methods for achieving organizational missions, building stakeholder relationships, ensuring accountability, and navigating regulatory environments. By the end of the course, students will be equipped with the skills and knowledge necessary to lead and manage nonprofit organizations effectively in a dynamic and increasingly complex sector.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations Fourth Edition by Robert B. Denhardt
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14 Chapters
555 Verified Questions
555 Flashcards
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Chapter 1: Organizational Behavior As a Way of Thinking
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Sample Questions
Q1) Discuss the evolution of research and understanding about human behavior in an organizational context.Be sure to identify the factors that led to changes in understanding organizational behavior.
Answer: Varies
Q2) Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance.Which of the following levels of analysis is she engaging in?
A) Individual
B) Group
C) Organizational
D) Systems
Answer: A
Q3) The ________ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.
A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education
Answer: A
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Page 3
Chapter 2: Knowing and Managing Yourself
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Sample Questions
Q1) According to Kohlberg's model of moral development,in which of the following stages of development would cheating on an exam be considered acceptable?
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
Answer: B
Q2) For an employee with the ________ career anchor,flexibility is of primary importance.
A) Lifestyle
B) Autonomy
C) Entrepreneurial creativity
D) Pure challenge
Answer: B
Q3) Which level of the self is motivated by the welfare of the group?
A) Individual
B) Group
C) Collective
D) Interpersonal
Answer: C
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Chapter 3: Fostering Creativity and Innovation
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44 Flashcards
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Sample Questions
Q1) In the creative process,"verification" is:
A) The final step involving testing
B) The penultimate testing step before actual "implementation" stage
C) The step following "implementation" to measure results
D) The process of verifying that everybody understands the problem
Answer: A
Q2) Why do we need creativity in public organizations?
Answer: Varies
Q3) Pick the best set of adjectives that may be positively associated with creativity.
A) Self-confident, commonplace, resourceful
B) Overconfident, suspicious, humorous
C) Original, clever, reflective
D) Affected, commonplace, capable
Answer: C
Q4) According to the behavioral view of creativity,creativity is what the person is rather than something a person does.
A)True
B)False
Answer: False
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Chapter 4: Managing Stress
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Sample Questions
Q1) What is the estimated absenteeism linked to stress related issues?
A) Less than 10%
B) Roughly 50%
C) Roughly 60%
D) More than 70%
Q2) What is stress and why does it need to be managed?
Q3) Compare and contrast "Lifestyle adjustment" and "Attitude adjustment" as ways to cope with and manage stress.
Q4) Employee Assistance Programs are beneficial to employers and employees in addressing which of the following personal stress factors?
A) Financial pressures
B) Drug and alcohol abuse
C) Abusive relationships
D) All of the above
Q5) Workers' performance can be positively influenced by promoting their:
A) Salary structure
B) Psychological well-being and happiness
C) Self-esteem
D) Performance structure
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Chapter 5: Decision Making
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Sample Questions
Q1) The governmental?political model is a model with a single unitary decision maker.
A)True
B)False
Q2) Focus groups are one method of identifying problems and assessing programs.Focus groups:
A) Are a large, homogenous group of 25?30 participants
B) Require planning, recruiting, and a moderator
C) Are able to discuss multiple topics
D) None of the above
Q3) Explain the RAPID technique of decision making.
Q4) Strategic decisions do not involve:
A) Gathering intelligence
B) Setting directions
C) A high degree of delegation
D) Uncovering alternatives
Q5) Decision making is not a random process.
A)True
B)False
Q6) What is managerial discretion?
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Chapter 6: Motivation and Engagement
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Sample Questions
Q1) McClelland found that those with high achievement needs perform better when they are working on ______________ tasks,want feedback on how well they are doing,and take personal responsibility for their ___________.
A) Moderately difficult; performance
B) Extremely difficult; motivation
C) Easy; motivation
D) Easy; performance
Q2) Theory Y is based on the recognition that people need opportunities at work to satisfy not only lower-level needs for wages and decent working conditions,but also:
A) Higher-level social and ego needs
B) Recognition of a job well done
C) A reward system that goes beyond such means
D) Higher-level needs for self-actualization
Q3) Job satisfaction and overall motivation for employees are only influenced by factors directly related to the work.
A)True
B)False
Q4) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
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Page 8
Chapter 7: Leadership in Public Organizations
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Sample Questions
Q1) Charismatic leadership in whatever its form constitutes a moral "slippery slope."
A)True
B)False
Q2) Compare and contrast managers and leaders.What are the similarities,if any? What are the differences,if any? Discuss,providing relevant examples where appropriate.
Q3) ________ leadership occurs when leaders and followers engage with one another in such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
Q4) Which of the following is NOT one of the nine cultural dimensions comprising the GLOBE model?
A) Performance orientation
B) Human orientation
C) Unassertiveness
D) Uncertainty avoidance
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Chapter 8: Power and Organizational Politics
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38 Flashcards
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Sample Questions
Q1) When the stakes are ________ and resources are ________ power politics can be quite likely.
A) High; limited
B) Low; limited
C) High; unlimited
D) Low; unlimited
Q2) Sarah's boss tells her that the promotion she desires is contingent on whether she successfully completes an important project.What type of power is her boss exercising?
A) Expert power
B) Overt power
C) Managerial power
D) Covert power
Q3) Covert power is easily observed.
A)True
B)False
Q4) Bertrand Russell suggested that power can be formalized by granting someone the authority for its exercise.
A)True
B)False
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Chapter 9: Communicating Effectively With Others
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Sample Questions
Q1) Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?
Q2) Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?
A) Personal counseling
B) Conducting effective meetings
C) Writing memos
D) Disciplining employees
Q3) Which of the following is NOT one of the "six C's" developed for effective managerial writing?
A) Courtesy
B) Clearness
C) Confidence
D) Correctness
Q4) Detail the best practices for oral communication.When should it be used? When should it be avoided? Discuss,providing relevant examples where appropriate.
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11
Chapter 10: Working in Groups and Teams
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Sample Questions
Q1) Which of the following conditions does NOT need to be met in order for a team to be productive?
A) Commitment to goals on the part of the team and senior management
B) Opportunity for teamwork as created by senior management or other individuals
C) Clarity of goals as provided or developed by the team
D) Lack of challenges from customers and competitors
Q2) Virtual teams report higher levels of participation,higher satisfaction,and better cost performance.
A)True
B)False
Q3) Which of the following is NOT an indicator of a good team experience?
A) Members give each other a chance to speak
B) Members are valued for their ideas
C) Members are committed to implementation
D) Members don't have to follow a set agenda
Q4) A potential cause for team conflict may be:
A) Personality differences
B) Overly emotional team members
C) Both A & B
D) None of the above
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Chapter 11: Managing Conflict
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Sample Questions
Q1) High levels of conflict on city councils were associated with:
A) Stress
B) Diminished performance
C) Failure
D) All of the above
Q2) Until the 1940s,the role of the manager was to eliminate conflict in the workplace,usually by punishing the perceived initiators.
A)True
B)False
Q3) The collaboration approach to conflict is ________ on assertiveness and ________ on cooperation.
A) Low; low
B) High; low
C) Low; high
D) High; high
Q4) "Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.
A)True
B)False
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Chapter 12: Organizational Change
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Sample Questions
Q1) Creating a clear result-oriented vision in relation to discovered potential and in relation to questions of higher purpose describes which phase of the process of appreciative inquiry?
A) Discovery
B) Dream
C) Design
D) Destiny
Q2) OD is an approach to change in the organization based in the psychological sciences.
A)True
B)False
Q3) Which of the following is NOT an OD strategy or technique used to help facilitate organizational change?
A) T-groups
B) Process consultation
C) Brainstorming
D) Survey feedback
Q4) Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?
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Chapter 13: Representing the Organization on the Outside
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Sample Questions
Q1) The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing
Q2) Texting and Twitter are examples of:
A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts
Q3) Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?
A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators
Q4) Discuss the role of public managers in the past,present,and future.How has their role changed over time?
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Chapter 14: Managing Behavior in the Public Interest
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Sample Questions
Q1) The new public service begins with the idea that democratic principles and the following values are paramount.
A) Citizenship
B) Community
C) Participation in decision making
D) All of the above
Q2) The public interest is the result of a dialogue about shared values rather than the ________ of individual self-interests.
A) Assertion
B) Expansion
C) Reduction
D) Aggregation
Q3) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q4) In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?
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