Management of Information Technology Study Guide Questions
Course Introduction
Management of Information Technology explores the strategic role and effective management of information systems within organizations. The course covers topics such as IT governance, project management, technology implementation, risk assessment, and the alignment of IT strategies with business goals. Students will analyze case studies and current trends to understand how organizations leverage technology to gain competitive advantage, manage change, improve decision-making processes, and ensure data security and privacy. Through this course, participants develop the skills necessary to lead IT initiatives, manage technology teams, and address the complex challenges of the rapidly evolving digital landscape.
Recommended Textbook
Management Information Systems Managing the Digital Firm 6th Canadian Edition by Kenneth
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15 Chapters
2895 Verified Questions
2895 Flashcards
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Chapter 1: Information Systems in Global Business Today
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202 Verified Questions
202 Flashcards
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Sample Questions
Q1) Computers are only part of an information system.
A)True
B)False
Answer: True
Q2) An example of raw data from a national chain of automobile stores would be
A)that an average of 13 Toyotas are sold daily in Kentucky.
B)a 30 percent increase in Toyota RAV4 sales during September in Kentucky.
C)1 Toyota RAV4 sold March 3,2008 in Louisville,Kentucky.
D)all of the above.
Answer: C
Q3) In 2010,Canadian businesses will spend over $562 billion on information systems hardware,software,and telecommunications equipment.
A)True
B)False
Answer: False
Q4) Information systems literacy,in contrast,focuses primarily on knowledge of information technology.
A)True
B)False
Answer: False
Page 3
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Chapter 2: How Businesses Use Information Systems
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195 Flashcards
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Sample Questions
Q1) SCM systems consolidate and integrate customer information from multiple communication channels.
A)True
B)False
Answer: False
Q2) ________ expedite the flow of information between the firm and its suppliers and customers.
Answer: Extranets
Q3) Transaction processing systems (TPS)enable organizations to better manage processes for capturing and applying knowledge and expertise.
A)True
B)False
Answer: False
Q4) A Web interface used to present integrated personalized business content to users is called a(n)________.
Answer: portal
Q5) Intranets and extranets are really more technology ________ than specific applications.
Answer: platforms
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Chapter 3: Information Systems, organizations, and Strategy
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Sample Questions
Q1) If two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating A)a value web.
B)a value chain.
C)synergies.
D)core competencies.
Answer: C
Q2) Because information systems potentially change an organization's structure,culture,business processes,and strategy,there is often considerable ________ to them when they are introduced.
Answer: resistance
Q3) Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to A)strengthen customer intimacy.
B)differentiate their service.
C)focus on market niche.
D)increase efficiency.
Answer: C
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Chapter 4: Social, ethical, and Legal Issues in Information Systems
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Sample Questions
Q1) ________ property is considered to be intangible property created by individuals or corporations.
Q2) Google is the largest Web tracker,monitoring thousands of sites.
A)True
B)False
Q3) Your behaviour is being tracked,and you are being targeted on the Web so that you are exposed to certain ads and not others.
A)True
B)False
Q4) Resources like Wikipedia and Google have helped to organize knowledge and make that knowledge accessible to the world,and they would not have been possible without
A)Facebook
B)Twitter
C)texting
D)the Internet
Q5) ________ issues in information systems have been given new urgency by the rise of the Internet and electronic commerce.
Q6) The Platform for Privacy Preferences is known as ________.
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) The multitasking,multi-user,operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is A)Unix.
B)Linux.
C)OS X.
D)COBOL.
Q2) Data hungry tasks such as video on demand,downloading music,exchanging photos,and maintaining Web sites require more and more power-hungry machines. A)True
B)False
Q3) An ad hoc group of oceanographers needs to set up a system to analyze massive amounts of data on ocean temperatures.The technology and hardware for gathering the data and transmitting the data to a central computer is in place.What additional hardware might they need? What techniques might they use to make their research more efficient and lower costs?
Q4) A long-standing issue among information system managers and CEOs has been the question of who will ________ and manage the firm's IT infrastructure.
Q5) ________ interfaces are potentially more versatile than single-touch interfaces.
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Chapter 6: Databases and Information Management
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Sample Questions
Q1) Governments around the world are ________ up their data stores to the public.
Q2) Data inconsistency is where the same attribute may have different values.
A)True
B)False
Q3) Tools for consolidating,analyzing,and providing access to vast amounts of data to help users make better business decisions are known as A)DSS.
B)business intelligence.
C)OLAP.
D)data mining.
Q4) An ________ relation contains repeating groups.
Q5) The type of database management approach that can handle multimedia is the A)hierarchical DBMS.
B)relational DBMS.
C)network DBMS.
D)object-oriented DBMS.
Q6) The most prominent data manipulation language today is Structured Query Language (SQL).
A)True
B)False
Page 8
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Chapter 7: Telecommunications, the Internet, and Wireless
Technology
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Sample Questions
Q1) What are some of the defining features of Web 2.0?
Q2) ________ work(s)by using radio waves to communicate with radio antennas placed within adjacent geographic areas.
A)Cell phones
B)Microwaves
C)Satellites
D)WANs
Q3) Which of the following services enables logging on to one computer system and working on another?
A)FTP
B)LISTSERV
C)Telnet
D)World Wide Web
Q4) Telephone networks are fundamentally different from computer networks.
A)True
B)False
Q5) WiMax has a wireless access range of up to 300 feet.
A)True
B)False
Page 9
Q6) Why is search optimization important to any e-commerce business?
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Page 10
Chapter 8: Securing Information Systems
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Sample Questions
Q1) A fixed Internet address creates a ________ target for hackers.
Q2) Hackers and their companion viruses are an increasing problem,especially on the Internet.What are the most important measurers for a firm to take to protect itself from this? Is full protection feasible? Why or why not?
Q3) Using numerous computers to inundate and overwhelm the network from numerous launch points is called a ________ attack.
A)DDoS
B)DoS
C)pharming
D)phishing
Q4) Domestic or offshore partnering with another company adds to system vulnerability if valuable information resides on networks and computers ________ the organization's control.
A)inside
B)within
C)outside
D)internal to
Q5) A ________ is a physical device,similar to an identification card,that is designed to prove the identity of a single user.
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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197 Verified Questions
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Sample Questions
Q1) A supply chain driven by actual customer orders or purchases follows a ________ model.
A)pull-based model
B)build-to-stock
C)push-based
D)replenishment-driven
Q2) John is looking at the business processes that are critical in his firm.The processes include general ledger,accounts payable,accounts receivable,fixed assets,cash management and forecasting,product-cost accounting,cost-centre accounting,asset accounting,tax accounting,credit management,and financial reporting.Which of the business processes supported by enterprise software is most critical for this firm?
A)financial and accounting processes
B)human resources processes
C)manufacturing and production processes
D)sales and marketing processes processes
Q3) Enterprise systems can improve management reporting and decision making.
A)True
B)False
Q4) Why would a firm adopt a service platform strategy?
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Unless you are fairly skilled,you should use a pre-built template to create the Web site.
A)True
B)False
Q2) The use of handheld wireless devices for purchasing goods and services from any location has been termed ________.
Q3) An ________ exists when one party in a transaction has more information that is important for the transaction than the other party.
Q4) In 2010,shoppers ordered about $2.1 billion in physical goods from Web sites via desktops (over $1 billion of that at Amazon alone).
A)True
B)False
Q5) In dynamic pricing,the price of a product varies depending on the demand characteristics of the customer or the supply situation of the seller.
A)True
B)False
Q6) The ________ wave of e-commerce transformed the business world of books,music,and air travel.
Page 13
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Enterprise-wide knowledge management systems deal with all three types of ________.
A)information
B)wisdom
C)knowledge
D)data
Q2) VRML requires the use of a powerful server as well as large amounts of bandwidth.
A)True
B)False
Q3) An ________ contains a number of rules to be followed.
A)fuzzy logic
B)expert system
C)augmented reality
D)artificial intelligence
Q4) The chief knowledge officer is the organizational role responsible for the firm's knowledge management program.
A)True
B)False
Q5) ________ technology seems to have created a deluge of information and knowledge.
Page 14
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) ________ provide routine reports and summaries of transaction-level data to middle- and operational-level managers to provide answers to structured and semistructured decision problems.
Q2) Executive support systems (ESS)provide analytical models or tools for analyzing large quantities of data for middle managers who face semistructured decision situations.
A)True
B)False
Q3) Operational management and rank-and-file employees tend to make more ________ decisions.
A)structured
B) unstructured
C)semistructured
D)semiunstructured
Q4) The role of liaison falls into which of Mintzberg's managerial classifications?
A)decisional
B)informational
C)interpersonal
D)symbolic
Q5) High-quality decisions require ________ information.
Page 15
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Chapter 13: Developing Information Systems
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Sample Questions
Q1) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.
A)Agile
B)Rapid application
C)Joint application
D)Object-oriented
Q2) In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begun?
A)traditional
B)prototyping
C)RAD
D)All of the above
Q3) The pilot study strategy introduces the new system to only a limited area of the organization,such as a single department or operating unit.
A)True
B)False
Q4) ________ is the process of changing from the old system to the new system.
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Chapter 14: Project Management, business Value, and Managing Change
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Sample Questions
Q1) As a member of senior management,the ________ is responsible for strategic level IS planning and for ensuring that all IS plans,systems,and operations support the organization's overall strategy.
Q2) A CSF approach to establishing an enterprise's information requirements is especially suitable for
A)distinguishing between individual and organizational objectives.
B)identifying the key entities and attributes of the organization's data.
C)understanding how organizational units define critical data.
D)the development of DSSs and ESSs.
Q3) Companies typically are presented with very few projects for solving problems and improving performance.
A)True
B)False
Q4) User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.
A)True
B)False
Q5) Describe the process of portfolio analysis.In what situations is this evaluation method useful?
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) In the past,time-consuming and error-prone manual methods were incapable of handling the complex challenges of ________ trade.
A)local
B)global
C)provincial
D)country wide
Q2) Production,finance,HR,and strategic management are centralized,best describes the global business strategy and structure of a ________.
A)domestic exporter
B)multinational
C)franchiser
D)transnational
Q3) European countries have very strict laws concerning transborder data flows and privacy.
A)True
B)False
Q4) The universal acceptance of the ________ around the globe has greatly reduced networking problems.
Q5) ________ is process of converting software to operate in a second language.
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