Management of Human Resources
Mock Exam
Course Introduction
Management of Human Resources explores the principles, practices, and challenges involved in effectively managing an organizations workforce. The course covers essential topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, legal issues, and strategic human resource planning. Students examine the role of human resources in achieving organizational objectives, fostering a positive work environment, and promoting diversity and inclusion. Through case studies, real-world examples, and practical applications, the course prepares students to address HR challenges and contribute to the success of modern organizations.
Recommended Textbook
Managing Performance through Training and Developmen 8th Edition by
Available Study Resources on Quizplus
14 Chapters
944 Verified Questions
944 Flashcards
Source URL: https://quizplus.com/study-set/2271
Page 2
Alan M Saks
Chapter 1: The Training and Development Process
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/45110
Sample Questions
Q1) Which statement best describes the current state of productivity and innovation in Canada?
A) Canada rates very high in productivity metrics globally
B) Canada lags its major global competitors in productivity and innovation
C) Canada tends to rank high in productivity but low in innovation across most business sectors
D) Canada has seen a recent sharp increase both in productivity and innovation across all business sectors
Answer: B
Q2) Which of the following statements is congruent with the notion of SMART goals?
A) SMART goals should have clear performance or behaviour criteria
B) SMART goals must address extrinsic motivators
C) SMART goals should be easily attained
D) SMART goals should not be time bound
Answer: A
Q3) Human capital refers to the knowledge, skills, and abilities of an organization's employees.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Learning and Motivation
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/45111
Sample Questions
Q1) Self-regulation prompts ask trainees questions about their preferred style of learning.
A)True
B)False
Answer: False
Q2) Training leads to declarative knowledge, the acquisition of skills and abilities, and the retention of both over time. According to the model of training effectiveness, what other factor does NOT impact a trainee's ability to learn and retain information and knowledge?
A) a trainee's attitude toward his/her job
B) a trainee's "self-belief"
C) a trainee's mental ability
D) organizational effectiveness
Answer: D
Q3) Email is the most used method for informal learning followed by accessing information from the organization's intranet.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: The Needs Analysis Process
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45112
Sample Questions
Q1) The textbook identifies three levels of needs analysis: organizational, cognitive, and person analysis.
A)True
B)False
Answer: False
Q2) Teamwork competencies include things such as how to communicate, interact, and coordinate tasks effectively with team members, which can be identified by conducting a team analysis. From a training perspective, what are these competencies primarily used for?
A) to communicate to stakeholders the importance of team competencies
B) to lead teams through discussions to identify key new themes and goals that everyone can accept and use as part of the training program
C) to attain buy-in from stakeholders to secure appropriate funding
D) to serve as the basis for writing training objectives and provides guidance on program design
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Training Design
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/45113
Sample Questions
Q1) Distinguish between error training and error-avoidant training.
Q2) Training design influences learning but is not likely to influence learner engagement.
A)True
B)False
Q3) William, a training specialist, wants to make sure trainees are able to use particular skills across multiple scenarios, often in situations very different from those experienced in training. This approach relies on principles of learning associated with the notion of "routine expertise."
A)True
B)False
Q4) Which statement is supported by the notion of error management as a learning design method?
A) Error management and error avoidance are synonymous.
B) The instructor should provide vague and misleading instructions.
C) The instructor should provide detailed instructions and rubrics so as to minimize errors.
D) It would be a mistake to explicitly encourage trainees to make mistakes during the learning process.
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Off The Job Training Methods
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45114
Sample Questions
Q1) Compare and contrast the case study and the case incident methods.
Q2) The Queen's University Faculty of Heath Sciences vignette makes a strong case for why they do not use off-the-job training methods, focusing learning at the beside with real patients.
A)True
B)False
Q3) Outline and briefly describe the advantages and disadvantages of using games as a training method.
Q4) A particular company approaches its human resources department and asks the manager of training and development (T&D) to create training programs that tackle real-world issues facing the company. What training method would the manager of T&D likely pick?
A) lecture
B) simulation
C) action learning
D) games
Q5) Action learning is more popular in Europe than in North America. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: On The Job Training Methods
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45115
Sample Questions
Q1) Judy, a manager at a local car manufacturing company, decides she wants to use more on-the-job training to improve the quality of output. From the menu of training methods available, which method would NOT be an on-the-job option available to Judy?
A) offering a series of lectures on quality improvement provided by an internal quality expert
B) coaching of junior employees by more experienced employees
C) placing job aids in the factory floor to remind employees how to perform a task D) using job rotations to provide employees with a variety of skills needed in the factory
Q2) Given the low costs associated with on-the-job training methods, it is very popular with small and medium size companies in Canada.
A)True
B)False
Q3) What is coaching and what are the four core elements of coaching?
Q4) Mentors play two major roles including career support and psychosocial support. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Technology-Based Training Methods
Available Study Resources on Quizplus for this Chatper
72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/45116
Sample Questions
Q1) "Just-in-time" training is a term in the textbook that embodies one of the salient benefits of computer-based training
A)True
B)False
Q2) Many organizations prefer a webinar over a seminar given the lower costs associated with lodging and travel.
A)True
B)False
Q3) What action did Scotiabank undertake to ensure greater engagement during its interactive training sessions?
A) offered everyone a small financial reward for attending
B) provided pre-session information to each trainee to establish a common purpose
C) included quizzes and employee participation in opinion polls during training
D) paid careful attention to ensure employees' learning styles were considered
Q4) Personalization refers to structuring the training program so that trainees feel they are engaged in a conversation with the program.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training Delivery
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45117
Sample Questions
Q1) Before trainees participate in an intense training evaluation class next month, the training department provides them with an activity requiring that they demonstrate some very basic math competencies. Which of the following terms best captures this activity by the training department?
A) capability test
B) expressiveness test
C) validity test
D) trainability test
Q2) Halfway through her lecture, Jay begins to experience problems with her PowerPoint presentation. What solution should Jay use to deal with this challenge?
A) visit the facility beforehand to ensure her PPT presentation is compatible
B) enlist assistance from trainees who may know how to solve the issue
C) arrive at least one hour early to set up and handle problems
D) report the issue to facilities and wait for the problem to be resolved
Q3) According to Robert Gagné, "events of instruction" are external events that are designed to help facilitate the learning process in trainees.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Transfer of Training
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/45118
Sample Questions
Q1) Which of the following statements reflects the notion of "booster sessions"?
A) provide employees with the opportunity to review pre-training material
B) it is closely linked with notions associated with effective during-training trainee activities
C) it is an extension of a learning or training contract between a trainee and his/her supervisor
D) it is a review of the training material or a refresher course
Q2) Which of the following is a potential high-risk situation that may facilitate the return of pre-training behaviour?
A) relapse prevention
B) time pressures
C) abundance of resources
D) management support
Q3) Work environment characteristics both pre- and post-training have been found NOT to impact training transfer.
A)True
B)False
Q4) Describe activities trainers can do before, during, and after training to improve the transfer of training process.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Training Evaluation
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45119
Sample Questions
Q1) According to the Conference Board of Canada, only 46 percent of Canadian organizations undertook some type of training evaluation in 2010. However, in 2016-17 there was evidence to suggest Canadian companies were improving on the 2010 evaluation results.
A)True
B)False
Q2) What kind of research design would you use if you had very limited resources and were concerned only with measuring improvements in a group of trained employees?
A) quantitative design
B) experimental design
C) quasi-experimental design
D) non-experimental design
Q3) Kirkpatrick's hierarchical model has four levels. Of these four levels, a survey provided to trainees after training is often associated with collecting data for calculating behavioural changes at work.
A)True
B)False
Q4) Compare and contrast the concepts of perceived support and anticipated support.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Training Costs and Benefits
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/45120
Sample Questions
Q1) If a training program costs $2,000 per employee and the benefit of the program is $5,000 per employee, then the ROI is 1.50, or 150 percent.
A)True
B)False
Q2) After doing an evaluation of a training program, you determined the effect size of the training program was 50% less than expected. Assuming all other utility variables remain constant, what conclusion can you draw from this decrease in effect size?
A) an increase in utility
B) a decrease in utility C) no impact on utility D) program cost increased
Q3) Most companies in Canada have begun to calculate the return on investment (ROI) of their training programs.
A)True
B)False
Q4) Direct costs are costs that are linked directly to a particular department.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Training Programs
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45121
Sample Questions
Q1) Which of the following statements relating to essential skills is congruent with material presented in the textbook?
A) Canadian companies lose approximately $180 billion annually in business opportunities as a result of poor essential skills in the Canadian workforce
B) Canadian companies must first provide trainees with essential skills training before they can reap benefits associated with other training programs and initiatives
C) Canadian companies that invest in essential skills training tend to have higher productivity and higher rates of absenteeism
D) Canada on average does better than its main trading partners in having employees with strong essential skills
Q2) What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company?
A) diversity training
B) technical training
C) orientation training
D) cross-cultural training
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Management and Leadership Development
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/45122
Sample Questions
Q1) Management skills can be learned through training and on-the-job experiences.
A)True
B)False
Q2) What percentage of Canadian organizations consider the development of their leadership a top development priority?
A) 45 percent
B) 50 percent
C) 55 percent
D) 60 percent
Q3) Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.
Q4) Which of the four broad management development steps would include the concept of transferring learned principles?
A) skill practice
B) skill acquisition
C) skills assessment
D) skill application
Q5) What is wrong with leadership training and development and what is needed to fix it?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: The Evolution and Future of Training and Development
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/45123
Sample Questions
Q1) Organizational learning refers to the process of creating, sharing, storing, and applying knowledge in organizations.
A)True
B)False
Q2) Which of the following HR functions would you NOT classify as strategic in nature?
A) managing and leading organizational change
B) designing and delivering training initiatives
C) managing organizational knowledge-sharing initiatives
D) designing organizational succession-planning initiatives
Q3) The Institute for Performance and Learning has developed a set of competencies for learning professionals that is based on the Association for Talent Development competency model.
A)True
B)False
Q4) Discuss the key factors that make training and development programs effective.
Q5) To make training programs effective, trainers should strengthen trainees' cognitive ability.
A)True B)False
Page 16
To view all questions and flashcards with answers, click on the resource link above.