Management of Diversity
Pre-Test Questions
Course Introduction
Management of Diversity explores the strategies, policies, and practices that organizations use to effectively manage a diverse workforce and promote an inclusive environment. The course examines the social, cultural, and legal dimensions of diversity, considering race, ethnicity, gender, age, ability, sexual orientation, and other aspects of identity. Through case studies, theoretical frameworks, and practical exercises, students will develop the skills needed to recognize and address unconscious bias, foster multicultural teams, navigate cross-cultural communication challenges, and implement diversity management initiatives that add value to organizations. The course also discusses current trends and issues facing managers in a globalized, multicultural workplace.
Recommended Textbook
Human Resource Management 14th Edition by Dean Mondy
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Page 2
Chapter 1: Human Resource Management: An Overview
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Q1) In recent years,HR professionals have increasingly been expected to ________.
A) serve as strategic planners
B) handle administrative tasks
C) implement federal guidelines
D) act as employee advocates
Answer: A
Q2) Avid Technology,Inc.was recently included on Fortune's list of 100 best companies.Which HR function will most significantly be affected by this achievement?
A) performance appraisal
B) safety and health
C) recruitment
D) research
Answer: C
Q3) Richard works as an HR generalist at a furniture manufacturing firm,so he focuses on a single functional area of human resources.
A)True
B)False
Answer: False
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Chapter 2: Business Ethics and Corporate Social Responsibility
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Q1) A global organization known as ________ helps member companies achieve success in ways that respect ethical values,people,communities,and the environment.
A) Global Businesses United for Change
B) World Commission on Sustainability
C) Socially Responsible Corporate Citizens
D) Business for Social Responsibility
Answer: D
Q2) According to the Sarbanes-Oxley Act,any SEC reporting bank that does not have a code of ethics must ________.
A) submit a report to Congress
B) provide an explanation
C) pay a significant fine
D) develop an ethics code
Answer: B
Q3) The Procurement Integrity Act of 1988 was passed after reports of military contracts for $500 toilet seats and $5,000 hammers.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Equal Employment Opportunity, Affirmative Action,
and Workforce Diversity
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Q1) Diversity management requires managers to ensure that factors are in place to encourage the continued development of a diverse workforce by melding any differences among workers in order to achieve maximum productivity.
A)True
B)False
Answer: True
Q2) When Walgreens opened a state-of-the-art distribution center in Windsor,Connecticut,the firm had a goal of filling at least one-third of all jobs with ________.
A) minority women
B) individuals with disabilities
C) workers over the age of 55
D) young workers with limited skills
Answer: B
Q3) The United States Department of Labor (USDL)ensures that employers doing business with the federal government comply with nondiscrimination and affirmative action laws.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Strategic Planning, Human Resource Planning, and Job Analysis
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Q1) Encouraging workers to use their vacation time,offering early retirement packages,and increasing the use of contingent workers are commonly used alternatives to layoffs.
A)True
B)False
Q2) Social context is relevant information collected during many job analysis efforts.
A)True
B)False
Q3) Job rotation (cross-training)moves employees from one job to another to broaden their experience.
A)True
B)False
Q4) The ________ is the essential foundation for facilitating career counseling,education,employment,and training activities.
A) Job Almanac
B) Public Broadcasting Network
C) Occupational Information Network
D) Small Business Administration
Page 6
Q5) Identify and discuss zero-base forecasting and bottom-up forecasting.
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Chapter 5: Recruitment
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Sample Questions
Q1) Alan works in the HR department at a manufacturing firm,and his primary responsibility is to use the firm's Web site to monitor and coordinate recruitment activities.Which term most likely describes Alan's position at the firm?
A) Webmaster
B) data analyst
C) Internet recruiter
D) technical recruiter
Q2) Experts suggest that general-purpose job boards,such as Monster.com,are best for job seekers in professions ________.
A) that require graduate level degrees
B) that require technological skills
C) within small industries
D) with high-turnover
Q3) Recruiters who go to marathons or bike races that are attended by individuals the company is seeking are participating in ________.
A) event recruiting
B) special event
C) open houses
D) job fairs
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Page 7
Chapter 6: Selection
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Q1) Persons who take polygraph tests have all of the following rights EXCEPT the
A) right to refuse or discontinue a test
B) right to a written notice before testing
C) right to review results prior to distribution
D) right not to have test results disclosed to unauthorized persons
Q2) Organizational fit refers to management's perception of the degree to which the prospective employee will fit in with the firm's culture or value system.
A)True
B)False
Q3) Why is employee selection important? How can applicant tracking systems improve the selection process?
Q4) In today's workplace,you can assume that managers and HR employees will review your résumé.
A)True B)False
Q5) Validity is the extent to which a selection test provides consistent results. A)True B)False
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Chapter 7: Performance Management and Appraisal
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Q1) Which of the following,if true,best supports the argument that the forced distribution method is the most appropriate performance appraisal tool for Dixon to use?
A) Employees at Dixon are provided training opportunities based on performance appraisal results.
B) Dixon executives want the firm to become a high performing work system within five years.
C) Dixon will be reducing its workforce and eliminating the lowest performing employees.
D) Supervisors at Dixon work with HR to hire, fire, and train all employees.
Q2) Organizations that structure employees into self-directed teams are using peers to appraise performance less frequently because of time constraints.
A)True
B)False
Q3) Performance appraisal is an informal system of review and evaluation of individual or team task performance.
A)True
B)False
Q4) What are the characteristics of an effective appraisal system?
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9
Chapter 8: Training and Development
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Q1) Which formal career planning assessment tool assesses four preferences for how an individual would behave in different situations?
A) Career Key survey
B) likes/dislikes survey
C) job satisfaction survey
D) Myers-Briggs Type Indicator
Q2) Some believe that having a ________ is essential to make it to the top,and the lack of one may explain the difficulty women and minorities have encountered with the glass ceiling.
A) coach
B) mentor
C) development program
D) succession training program
Q3) What is behavior modeling? What tools and delivery systems are available to firms that use behavior modeling for training and development purposes?
Q4) Discuss the challenges associated with implementing training and development programs.
Q5) In a brief essay,discuss the importance of orientation and mentoring for new employees.
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Chapter 9: Direct Financial Compensation Core Compensation:
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Q1) The Scanlon plan provides a financial reward to employees for savings in labor costs that result from their suggestions and serves as a type of participative management program.
A)True
B)False
Q2) Overtime pay is not legally required for ________.
A) nonexempt employees
B) exempt employees
C) blue-collar workers
D) salaried employees
Q3) How does executive compensation differ in the U.S.and Europe? Why do you think this difference exists?
Q4) In general gainsharing plans are intended to link employees to organizational productivity by focusing on cost-efficiency.
A)True
B)False
Q5) Pay for similar jobs do not vary across different labor markets.
A)True
B)False
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Chapter 10: Indirect Financial Compensation Employee
Benefits:
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Q1) Which of the following employers must comply with the Family and Medical Leave Act?
A) Rand Automotive, 24 employees
B) Compton Electronics, 47 employees
C) McKnight Publishing, 82 employees
D) all of the above
Q2) All financial rewards that are NOT included in direct financial compensation are known as ________.
A) bonuses
B) wages
C) commissions
D) employee benefits
Q3) Through her employer,Jillian is able to purchase vision and dental insurance at a reduced rate.Jillian's employer pays any administrative fees.Jillian's employer most likely offers ________.
A) voluntary benefits
B) customized benefits
C) health savings accounts
D) flexible spending accounts
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Q4) What is a consumer-driven health care plan? How do they benefit employers?
Chapter 11: Labor Unions and Collective Bargaining
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Q1) The basic element in the structure of the American labor movement is the national union.
A)True
B)False
Q2) What is the most powerful level in the union structure?
A) industrial union
B) commercial union
C) national union
D) craft union
Q3) What is the status of labor unions in the U.S.?
Q4) A craft union is typically composed of members of a particular trade or skill in a specific locality who go through apprenticeship-training programs.
A)True
B)False
Q5) Public awareness campaigns involve labor maneuvers that coincide with a strike to pressure an employer for better wages and benefits.
A)True
B)False
Q6) What are right-to-work laws? How do these laws relate to union security?
Page 13
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Chapter 12: Internal Employee Relations
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Q1) How can firms protect themselves against employment lawsuits when disciplining employees?
Q2) To the employer,which of the following is a disadvantage of demoting an employee?
A) the demoted employee may find the demotion to be more devastating than termination
B) the demoted employee may become bitter
C) the demoted employee avoids unemployment
D) none of the above
Q3) when a firm delays downsizing as long as possible,the firm will most likely ________.
A) recover more quickly when the economy improves B) implement a formal grievance procedure
C) force senior employees into retirement
D) file for bankruptcy within one year
Q4) Why are discipline and disciplinary action essential at any organization? What methods do firms use to ensure a disciplined workforce?
Q5) Feedback is an important aspect of the disciplinary action process. A)True B)False
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Chapter 13: Employee Safety, Health, and Wellness
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Q1) In pursuit of its mission,OSHA promotes and ensures ________.
A) corporate wellness programs
B) employee assistance programs
C) workplace safety and health
D) global healthcare
Q2) When the employer provides necessary safety equipment,OSHA places primary responsibility for employee safety on the employee.
A)True
B)False
Q3) Which type of drug testing is considered the most reliable by most experts?
A) urine
B) blood
C) hair
D) oral fluid
Q4) OSHA provides free on-site consultation for ________.
A) small businesses that have evidence of significant safety problems
B) small businesses
C) large businesses
D) none of the above
Q5) Define burnout and discuss its warning signs.How can burnout be prevented?
Page 15
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Chapter 14: Global Human Resource Management
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Q1) Which staffing model is most likely to be adopted and used by truly global firms?
A) ethnocentric
B) polycentric
C) regiocentric
D) geocentric
Q2) Franchising would most likely be used to globalize by a ________.
A) fast food restaurant
B) commercial bank
C) health insurance firm
D) toy manufacturer
Q3) It is relatively easy for virtual team members to build trust.
A)True
B)False
Q4) In today's marketplace,expatriates from the U.S.A.typically are paid generous premiums for taking overseas assignments.
A)True
B)False
Q5) Discuss two factors that influence the effectiveness of performance appraisal practices throughout the world.
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