Management Information Systems
Textbook Exam Questions
Course Introduction
Management Information Systems (MIS) explores the intersection of technology, people, and organizations, focusing on how information systems are used to support business operations, decision-making, and strategic advantages. The course covers fundamental concepts such as system components, data management, and digital communication, while emphasizing the integration of technological solutions with business processes. Students will learn about the analysis, design, and implementation of information systems, the ethical and security considerations in information management, and emerging trends like cloud computing and business analytics. Through case studies and hands-on projects, participants gain practical skills in leveraging information systems to enhance organizational efficiency and competitiveness.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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Page 2
Chapter 1: Managers: Key to Information Technology
Results
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Sample Questions
Q1) ____________________ encompass a number of computer-enhanced learning techniques,including computer-based simulations,multimedia CD-ROMs,Web-based learning materials,hypermedia,podcasts,and Webcasts.
Answer: E-learning systems
Q2) A(n)____ employs models and analytic tools to help users gain insights into data,draw conclusions from the data,and make recommendations.
A) decision support tree
B) analytic support system
C) decision support system
D) decision system
Answer: C
Q3) An organization's defined set of IT hardware,software,and networks is called its ____________________.
Answer: IT infrastructure
Q4) Most organizations have a number of different information systems.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Strategic Planning
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Q1) The UPS IT organization spends roughly $1 million per year and is always working on hundreds of IT-related projects.
A)True
B)False
Answer: False
Q2) ____ is a process that helps managers identify desired outcomes and formulate feasible plans to achieve their objectives by using available resources and capabilities.
A) Business planning
B) Strategic planning
C) Strategic marketing
D) Business marketing
Answer: B
Q3) ____________________ are metrics that track progress in executing chosen strategies to attain an organization's objectives and goals.
Answer: Measures
Q4) ____________________ benefits cannot directly be measured and cannot easily be quantified in monetary terms.
Answer: Intangible
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Page 4
Chapter 3: Project Management
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Sample Questions
Q1) On the basis of data released by the Bureau of Economic Analysis,part of the U.S.Department of Commerce,the Project Management Institute estimates that project spending in the U.S.public and private sectors combined exceeds $____ trillion per year.
A) two
B) five
C) eight
D) ten
Answer: A
Q2) The project ____ are the people involved in the project or those affected by its outcome.
A) participants
B) employees
C) stakeholders
D) managers
Answer: C
Q3) Project integration management is perhaps the most important knowledge area.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Business Processing and IT Outsourcing
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Q1) When outsourcing a major business process or project,an organization should think in terms of hiring a(n)____________________,not just a provider.
Q2) Many organizations have outsourced their ____________________ operations to third-party providers to manage complex global supply chains.
Q3) ____ of an outsourcing contract involves formal and informal processes and rules to manage the relationship between the two organizations.
A) Governance
B) Management
C) Control
D) Consensus
Q4) The ownership of assets and facilities is an important factor in determining the cost of the outsourcing contract.
A)True
B)False
Q5) What questions should an organization ask to separate core business processes from less critical processes?
Q6) What are outsourcing and offshore outsourcing?
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Page 6
Chapter 5: Corporate Governance and IT
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Sample Questions
Q1) For all AAA priority business functions,document all the resources needed to recover the business function within the recovery time objective: number of people,phones,files,desks,office space,faxes,computers,software,printers,and so on.
A)True
B)False
Q2) A(n)____ business function is extremely critical to the operation of the firm and cannot be unavailable more than a few minutes without causing severe problems.
A) AAA
B) AA
C) A
D) B
Q3) A(n)____ business function can be unavailable for several days in times of a major disaster without causing major problems.
A) AAA
B) AA
C) A
D) B
Q4) What does the team do in the Act step of the Plan-Do-Check-Act model?
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Chapter 6: Collaboration Tools and Wireless Networks
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Q1) ___________________ is the range of frequencies that an electronic signal occupies on a given transmission media.
Q2) A wiki workspace is an area hosted by a Web server in which project members and colleagues can share documents,models,photos,and other forms of information to keep each other current on the status of projects or topics of common interest.
A)True
B)False
Q3) The distance between the WiMAX tower and antenna for the line-of-sight option can be as great as ____________________ miles.
Q4) ____ is the common name for a set of 802.16 wireless metropolitan-area network standards that support different types of communications access.
A) WiMAX
B) WiFi
C) WiBroad
D) WiWAN
Q5) Discuss the two basic forms of wireless service that WiMax can provide.
Q6) Discuss transmission media.
Q7) Discuss 4G.
8
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Chapter 7: E-Business
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Q1) ____ is the exchange of goods and services between businesses via computer networks.
A) e-gov
B) B2B
C) B2C
D) C2C
Q2) ____ software can automate key functions of the purchasing process including creating,reviewing,and approving purchase orders and transmitting these purchase orders electronically to the supplier.
A) E-supply
B) E-procurement
C) E-chain
D) E-provisioning
Q3) Simple e-procurement systems can support the use of negotiated prices for the purchase of goods and services.
A)True
B)False
Q4) Explain the cultural and linguistic obstacles associated with e-business.
Q5) Discuss what e-procurement software can do for a company.
Q6) What is e-government?
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) The SAP ERP ____ software module maintains and allows access to customer information (pricing,shipping information,billing procedures,etc).
A) controlling
B) materials management
C) financial accounting
D) sales and distribution
Q2) Training should always be considered a one-time event.
A)True
B)False
Q3) Explain supply chain management.
Q4) Modifying the ERP software to fit the process is a highly desirable choice when customization is needed.
A)True
B)False
Q5) Discuss the importantance of senior management to the success of the project.
Q6) Simple ____________________ is calculated by dividing the value of the net benefits directly associated with a project by the costs associated with the project.
Q7) ____________________ business processes must be tested from start to finish.
Page 10
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Chapter 9: Business Intelligence
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Q1) An effective ETL process is essential to ensure data warehouse success.
A)True
B)False
Q2) Measures are ___________________ that track progress in executing chosen strategies to attain organizational objectives and goals.
Q3) Many companies update their data warehouse on a yearly basis.
A)True
B)False
Q4) Data _____ can be built to summarize unit sales of a specific item on a specific day for a specific store.
A) marts
B) squares
C) matrices
D) cubes
Q5) In the Balanced Scorecard,the customer perspective defines those internal business processes that indicate how well the business is running and whether its products and services are meeting customer requirements.
A)True
B)False
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Chapter 10: Knowledge Management
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Q1) ____ is "personal knowledge embedded in individual experience and involves intangible factors,such as personal beliefs,perspective,and the value system.
A) Tacit knowledge
B) Explicit knowledge
C) Implicit knowledge
D) Overt knowledge
Q2) The use of BRMS can lead to faster and but less accurate implementation of necessary system changes.
A)True
B)False
Q3) A ____ is software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems to run the organization.
A) business rule management system
B) rule management system
C) business management system
D) business process management system
Q4) A major goal of knowledge management is to somehow capture and document the valuable work-related ____________________ knowledge of others.
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Page 12
Chapter 11: Enterprise Architecture
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Q1) ____ is a software application development approach based on building user applications out of software services.
A) Client/server
B) Service-oriented architecture
C) N-Tier architecture
D) Monolithic architecture
Q2) ____ customers are interested in the value that the enterprise architecture provides,including what capabilities it has and what problems it solves,rather than the underlying technology.
A) External
B) Estranged
C) Internal
D) Valued
Q3) A well-defined set of rules or ____ describe how one or more services can "talk" to each other.
A) pragmas
B) languages
C) protocols
D) programming interfaces
Q4) A major type of high-order thinking is the ability to ____________________.
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Chapter 12: Ethical, privacy, and Security Issues
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Q1) List three specific responsibilities of an ethics officer.
Q2) Creating a detailed ____________________ of all events also will document the incident for later prosecution.
Q3) The ____ should define clearly the process for deciding if an attack is dangerous enough to warrant shutting down or disconnecting critical systems from the network.
A) response network
B) risk assessment
C) response plan
D) security policy
Q4) ____ captures valuable evidence for a future prosecution and provides data to help during the incident eradication and follow-up phases.
A) The response plan
B) Documentation
C) A system build plan
D) Network trace
Q5) Doing what is ethical is always easy in any situation.
A)True
B)False
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