Management Information Systems
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Course Introduction
Management Information Systems (MIS) explores the integration of information technology with business processes to enhance organizational performance and decision-making. The course covers key concepts such as the types of information systems, data management, systems development, and the strategic use of technology in achieving business objectives. Students will analyze how MIS supports operations, management, and competitive advantage while addressing issues related to security, ethics, and the impact of emerging technologies. Through case studies and practical exercises, participants gain insights into designing, implementing, and managing effective information systems within organizations.
Recommended Textbook
Managing and Using Information Systems A Strategic Approach 6th Edition by Keri
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14 Chapters
727 Verified Questions
727 Flashcards
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E. Pearlson
Chapter 1: Introduction
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Sample Questions
Q1) If a manager exhibits creativity, curiosity, and confidence, we would say that he or she supports the role of ______ very well.
Answer: visionary
Q2) Which of the following is not a Decisional role?
A) Entrepreneur
B) Disturbance handler
C) Negotiator
D) Resource allocator
E) Spokesperson
Answer: E
Q3) Data is:
A) information endowed with relevance and purpose
B) set of specific objective facts or observations
C) some information
D) all of the above
E) only a and c
Answer: B
Q4) Pricing of things is most often based on _____ while pricing of information goods is most often based on _____
Answer: cost, value
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Chapter 2: The Information Systems Strategy Triangle
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Sample Questions
Q1) Organizations seek to gain a competitive advantage by differentiation, cost, or
A) service
B) focus
C) profit
D) value
E) speed
Answer: B
Q2) The "Managerial Levers" concept is useful for the following reasons:
A) Management can find what "levers" to push to force people to do what they want.
B) Management should not make a change unless they align multiple issues, such as tasks, measures, values, incentives, etc.
C) System investments need to be financially highly leveraged.
D) All of the above
E) None of the above
Answer: B
Q3) CRM stands for ________________.
Answer: Customer Relationship Management
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4
Chapter 3: Strategic Use of Information Resources
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Sample Questions
Q1) Partnering with a competitor is becoming more and more common in today's integrated, technology-based environment. This type of collaboration with a competitor is uniquely described as:
A) Co-opetition
B) Integrated supply chain
C) Business process
D) Strategic alliance
E) Value proposition
Answer: A
Q2) Which part of the value chain includes the manufacturing of goods?
A) Inbound Logistics
B) Outbound Logistics
C) Operations
D) Service
E) Organization
Answer: C
Q3) IT resources consist of IT assets and IT _______.
Answer: Capabilities
Q4) List the four support activities of the value chain.
Answer: Organization, Human Resources, Technology, Purchasing
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Chapter 4: Organizational Strategy and Information Systems
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Sample Questions
Q1) An organization feels hierarchical when IT is used primarily as a communication vehicle.
A)True
B)False
Q2) In which type of organizational structure will employees report to two or more supervisors?
A) Hierarchical
B) Networked
C) Flat
D) Matrix
E) Functional
Q3) The organizational structure of Tata Consulting Services (TCS) is a ___________ organizational structure.
A) hierarchical
B) networked
C) matrix
D) flat
E) zero time
Q4) A corporate culture is a firm's set of shared values and _______
Q5) ________ reduces the operating complexity of a matrix organization.
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Chapter 5: Information Systems and the Design of Work
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Sample Questions
Q1) What was involved in the American Express BlueWork program?
A) A system that tracks the hours each employee works in a given day
B) Employees are provided with opportunities for flexible arrangements
C) Employees are provided with better office facilities so they stay in the office longer
D) Employees can work on tasks they choose, as long as they are in the office
E) Employees who are wary of newer technologies
Q2) One of the best examples of outcome controls is the re-hiring of Steve Jobs by Apple as CEO
A)True
B)False
Q3) Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?
A) communication
B) technology
C) diversity
D) management
E) location
Q4) List the challenges that a global, virtual team must overcome to be successful.
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Chapter 6: Information Systems and Business Transformation
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Sample Questions
Q1) In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.
A) Technology
B) Business reengineering approach
C) Functional
D) Process Control
E) Business process
Q2) Which one of the following is NOT a quality associated with agile and dynamic business processes?
A) Designed to support incremental improvement of processes
B) Relies on a high degree of IT
C) Allows for companies to take advantage of the latest innovations
D) Change requires significant redesign effort
E) Readily supports changing business requirements
Q3) This is the tool that is used to help map a sequence of tasks that support a business process.
Ans : Workflow diagram
Q4) This is a set of information system tools used to enable information flow within and between processes across an organization.
To
Chapter 7: Architecture and Infrastructure
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Sample Questions
Q1) Mohawk's need for flexibility required a change to its IT architecture. SOA was chosen by Mohawk because Mohawk:
A) Needed to be able to scale up or down operations as called for by the market or by its own arrangements with suppliers
B) Wanted to eliminate the dependency on its ERP system.
C) Needed to upgrade its infrastructure components to meet the increased IT demands.
D) Believed that SOA provides the appropriate level of security it did not have with its original architecture.
E) Benefited from standardizing on the SAP suite of products and reducing its reliance on multiple vendors.
Q2) This is the electronic representation of numbers and text.
Q3) "Reuse" is a benefit of service-oriented architecture because it supports:
A) Using sensitive data again and again
B) The breaking apart of functionality into small services that can be used by many different systems
C) Access to servers from many locations.
D) The selection of a specific computing device by each employee.
E) Reliable capacity-on-demand
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9
Chapter 8: Security
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Sample Questions
Q1) Firewalls can be either in hardware or software form.
A)True
B)False
Q2) In the Anthem Blue Cross breach, where 80 million names, birthdays, social security numbers, etc., were stolen, the hackers got in by:
A) Breaking into the building where they were stored
B) Obtaining passwords of five or more high-level employees
C) Making phone calls to insiders posing as IT people needing to log into their accounts
D) Emailing each of the 80 million patients asking for their private information
E) Recovering patient records from a large recycling bin
Q3) Spoofing is:
A) When someone makes fun of you for falling for a phishing scam
B) When the "from" address says the name/email address of a person different from who really sent it
C) When hackers snoop around in a system
D) When a person from IT unlocks your email account
E) When you receive a notice of an inheritance
Q4) What is a challenge question?
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Chapter 9: The Business of Information Technology
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Sample Questions
Q1) Financial measures are the sole means for making management decisions.
A)True
B)False
Q2) This is a term used to describe a person who aligns business and IT strategies and uses technology to create a competitive advantage.
Q3) Which dimension of the balanced scorecard answers the question "How do we look to shareholders?"
A) Customer perspective
B) Innovating and learning perspective
C) Internal business perspective
D) Financial perspective
E) Supplier perspective
Q4) An IT dashboard provides:
A) Summary information gathered over a period of time.
B) Statistics on system usage.
C) A distraction from where more IT attention should be focused.
D) Current and critical measurements for the organization in an easy to read manner.
E) A snapshot of a firm's financial data at any given point in time.
Q5) What does TCO stand for?
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Chapter 10: Governance of the Information Systems Organization
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Sample Questions
Q1) Federal IT provides for strong centralization, like the U.S. Federal Government.
A)True
B)False
Q2) The combinations of people to whom decision rights are allocated are classified by various IT governance ________.
Q3) ________ of the 1980's allowed computing power to spread and gave rise to a decentralized approach to IT governance.
A) Servers
B) Mainframes
C) Networks
D) PCs
E) The WWW
Q4) The decisions that determine how IT assets are structured fall into which one of the five major IT decision categories?
A) IT principles
B) IT architecture
C) IT infrastructure
D) Business application needs
E) IT investment and prioritization
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Chapter 11: Information Systems Sourcing
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Sample Questions
Q1) Ensuring a cultural fit with an outsourcing provider is especially important when an organization is considering which one of the following?
A) Offshoring
B) Insourcing
C) Onshoring
D) Cloud computing
E) Selective outsourcing
Q2) The reasons given for backsourcing are similar to the reasons given for outsourcing in the first place.
A)True
B)False
Q3) This is a type of captive center that performs core business processes for a parent company and outsources noncore work offshore.
A) Hybrid Captive
B) Shared Captive
C) Divest Captive
D) Terminated Captive
E) Core Captive
Q4) Compare and contrast cloud computing with offshore outsourcing.
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Chapter 12: Managing IT Projects
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Sample Questions
Q1) Agile development tends to be _______-oriented rather than process-oriented.
Q2) The riskiest approach to system implementation is a parallel conversion. A)True
B)False
Q3) How do companies manage risk? What are the factors that contribute to a high-risk project?
Matching
Q4) In today's hypercompetitive business environment, firms that have strong project management skills have a higher likelihood of success because they are able to:
A) Spend money wisely.
B) Adapt processes and systems and therefore innovate faster than their competitors.
C) Optimize business processes.
D) Change and adapt in a slow yet methodical manner, reducing risk.
E) Utilize social and mobile platforms.
Q5) This is the term used to describe what happens when a project's scope increases after it has started.
Q6) List some strategies a manager should consider when trying to manage a project's technical complexity.
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Chapter 13: Business Intelligence Knowledge Management and Analytics
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Sample Questions
Q1) These are collections of data designed to support management decision making, and sometimes serve as repositories of organizational knowledge.
A) Data-marts
B) Data containers
C) Data warehouses
D) Data storage centers
E) RAID
Q2) A company that is using statistical analysis tools to report on why something happened has achieved a higher level of analytical maturity than a company that's using tools to predict what will happen next.
A)True
B)False
Q3) All of the following are examples of socialization EXCEPT for:
A) Sharing war stories
B) Apprenticeships
C) Conferences
D) Non-structured activities, like an office party or lunch discussion
E) Project management
Q4) Identify some of the sources of big data.
Page 15
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Chapter 14: Privacy and Ethical Considerations in Information Management
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Sample Questions
Q1) Provide an example of a company that has faced a dilemma reconciling their corporate policies within a country where it hopes to operate.
Q2) Information privacy guidelines should come from what level in a company?
A) CEO and top-level executives
B) Middle management
C) Employees
D) Federal regulations
E) State laws
Q3) Questions like "Who is responsible for the reliability of information?" and "Who will be accountable for errors in the information?" are part of this ethical issue.
A) Privacy
B) Accuracy
C) Authenticity
D) Perfection
E) Purpose
Q4) This is a growing service designed to help individuals and companies clean up their online presence so that a search for their name produces favorable results.
Q5) This term is used to define energy-efficient computing resources.
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