Management Information Systems
Review Questions
Course Introduction
Management Information Systems (MIS) explores the integration of computer-based information technologies with business processes to support decision-making, coordination, control, analysis, and visualization within organizations. This course covers the fundamental concepts, components, and applications of information systems in the management context, emphasizing how managers use systems to improve business performance and achieve strategic goals. Topics include systems development, data management, IT infrastructure, e-business, ethical and security issues, and the role of MIS in facilitating innovation and competitive advantage. Students will engage with case studies and hands-on projects to develop the skills necessary to analyze, design, and implement effective information systems solutions.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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Chapter 1: Managers: Key to Information Technology
Results
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Sample Questions
Q1) With the rapid changes in today's business environment,managers and employees must be ____ learners to keep pace.
A) fast
B) continual
C) competitive
D) conventional Answer: B
Q2) Failure to ensure that IT risks are mitigated can lead to serious problems,such as unwanted oversight from federal regulators,IT-related fraud,and costly business disruptions.
A)True
B)False Answer: True
Q3) The ANSI standard is used in ____________________. Answer: North America
Q4) Examples of enterprise IT include the use of Web conferencing,wikis,and electronic corporate directories.
A)True
B)False Answer: False
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Chapter 2: Strategic Planning
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Sample Questions
Q1) A(n)____ project implements changes to an existing system to enable operation in a different technology environment.
A) maintenance
B) enhancement
C) innovation
D) mandatory
Answer: A
Q2) A breakthrough project creates a competitive advantage that enables the organization to earn a greater than normal return on investment than its competitors.
A)True
B)False
Answer: True
Q3) ____________________ strategic planning is the most frequently used approach.
Answer: Goals-based
Q4) RFID would eliminate the need for line-of-sight reading,which is required for
Answer: bar codes
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Page 4
Chapter 3: Project Management
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Sample Questions
Q1) Project ____________________ requires the coordination of all appropriate people,resources,plans,and efforts to complete a project successfully.
Answer: integration management
Q2) In a cost-plus-incentive-fee contract,the provider is reimbursed for all allowable costs.
A)True
B)False
Answer: True
Q3) Quality ____ involves checking project results to ensure that they meet identified quality standards.
A) assurance
B) follow up
C) control
D) planning
Answer: C
Q4) ____________________ management includes developing and managing the project budget.
Answer: Cost
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Page 5
Chapter 4: Business Processing and IT Outsourcing
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Sample Questions
Q1) Firms that consider establishing offshore outsourcing agreements should follow their normal outsourcing protocols.
A)True
B)False
Q2) Three of the most frequently cited reasons for outsourcing are to ____.
A) cut or stabilize costs,improve the firm's focus on external operations,and upgrade the firm's capabilities and services
B) cut or stabilize costs,improve the firm's focus on core operations,and upgrade the firm's customer service
C) cut or stabilize costs,improve the firm's focus on customer operations,and upgrade the firm's capabilities and services
D) cut or stabilize costs,improve the firm's focus on core operations,and upgrade the firm's capabilities and services
Q3) The details of an outsourcing arrangement are documented in a formal ____.
A) convention
B) agreement
C) contract
D) accord
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6
Chapter 5: Corporate Governance and IT
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Sample Questions
Q1) The ____ is an international set of risk and capital management requirements designed to ensure that banks hold capital reserves commensurate to the risk banks assume through their lending and investment practices.
A) Gramm-Leach-Bliley regulation
B) Basel II regulation
C) Sarbanes-Oxley Act (SOX)
D) Foreign Corrupt Practices Act
Q2) An organization's executives and board of directors carry out governance through ____________________ that oversee critical areas such as audits,compensation,and acquisitions.
Q3) Many organizations combine the use of PDCA and an ITIL governance framework to get excellent results in their process improvement projects.
A)True
B)False
Q4) Discuss the responsibilities of floor wardens.
Q5) COBIT is an internationally accepted standard for IT governance and control practices.
A)True
B)False
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Chapter 6: Collaboration Tools and Wireless Networks
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Sample Questions
Q1) Today we use electronic messaging and networking tools over ____________________ networks.
Q2) Almost all Wi-Fi networks are operated free of charge.
A)True
B)False
Q3) A single WiMAX tower can provide up to 5,000 square miles of coverage,so only a few towers are needed to cover an entire city.
A)True
B)False
Q4) Both the base station and cell phone transmitter operate at relatively high power levels.
A)True
B)False
Q5) In many respects,WiMAX operates like Wi-Fi,only over greater distances and at faster transmission speeds.
A)True
B)False
Q6) All Wi-Fi equipment supports some form of ____________________ technology,which scrambles messages so that they cannot be read easily.
Page 8
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Chapter 7: E-Business
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Sample Questions
Q1) Search engine results that appear because of the payment of fees are called ____.
A) sponsored listings
B) paid listings
C) optimized listings
D) targeted listings
Q2) "____" is a U.K.government-backed security measure that requires customers to present both a four-digit PIN and a bank card containing a smart chip in order to complete a purchase.
A) Chip and Number
B) Chip and PIN
C) Chip and Phrase
D) Chip and Token
Q3) ____ e-business is the exchange of goods and services among individuals,typically facilitated by a third party.
A) E-gov
B) B2B
C) B2C
D) C2C
Q4) What is the Secure Sockets Layer?
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) The availability of industry-specific ERP solutions provides an opportunity to improve the speed and likelihood of a successful ERP implementation.
A)True
B)False
Q2) An effective ERP system enables people in various organizational units to access and update the same information based on ____ levels assigned within the system.
A) consent
B) authorization
C) agreement
D) permission
Q3) Recent surveys of financial executives show that
percent of the respondents said that their organization's ERP total project costs were 10 to 30 percent above the original budget.
Q4) According to a recent survey by the Aberdeen Group,nearly 50 percent of U.S.companies view expansion into global markets as a growth opportunity.
A)True
B)False
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Chapter 9: Business Intelligence
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Sample Questions
Q1) The data in a data warehouse typically comes from numerous operational systems and external data sources.
A)True
B)False
Q2) ____ involves trying various models and selecting the best one based on its ability to explain the variability in the existing data.
A) Pattern management
B) Pattern observation
C) Pattern recognition
D) Pattern identification
Q3) In the ___________________ step in the ETL process,the data that will be used to update the data warehouse is edited and,if necessary,converted to a compatible format.
Q4) A wide range of options for displaying results in a dashboard include maps,gauges,bar charts,trend lines,scatter diagrams,and other representations.
A)True
B)False
Q5) Discuss business performance management.
Q6) Why are spreadsheets useful?
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Chapter 10: Knowledge Management
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Sample Questions
Q1) Many organizations are using ____ to capture valuable experience and expertise from employees before it simply walks out the door and is lost forever.
A) information management
B) knowledge management
C) information science
D) knowledge science
Q2) With ____________________ problem solving,the novice and the expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.
Q3) ____ is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.
A) HTTP 2.0
B) HTML 2.0
C) Internet 2.0
D) Web 2.0
Q4) A major goal of knowledge management is to somehow capture and document the valuable work-related ____________________ knowledge of others.
Q5) Why has CoP become associated with knowledge management?
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Chapter 11: Enterprise Architecture
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Sample Questions
Q1) The TOGAF process is typically applied across the entire enterprise at one time.
A)True
B)False
Q2) To use SOA to build a comprehensive set of services that support a business initiative,users and IT people must define the services to be offered and design how to link and sequence the necessary services.
A)True
B)False
Q3) A well-designed enterprise architecture creates a foundation of common ____________________ processes and shared data that ultimately allow for the development of new value propositions.
Q4) The organization's ____ must be able to provide the desired functionality.
A) business methods
B) governance process
C) technology process
D) business processes
Q5) In the context of hardware and software,____________________ is a measure of how strongly related and focused the various responsibilities of a software or hardware component are.
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Chapter 12: Ethical, privacy, and Security Issues
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Sample Questions
Q1) The code of ____ defines five widely accepted core principles concerning fair information practices of privacy protection.
A) Fairness Practices
B) Information Practices
C) Fairness of Information Practices
D) Fair Information Practices
Q2) A ____ stands guard between your organization's internal network and the Internet,and limits network access based on the organization's access policy.
A) router
B) choke device
C) concentrator
D) firewall
Q3) Doing what is ethical is always easy in any situation.
A)True
B)False
Q4) Define corporate ethics and explain the primary function of a corporate ethics policy.
Q5) When dealing with customer data,strong measures are required to avoid customer ___________________ problems.
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