Management Information Systems
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Course Introduction
Management Information Systems explores the strategic role of information technology in modern organizations, focusing on the design, implementation, and management of information systems that support business processes and decision making. The course examines topics such as systems development life cycles, data management, business intelligence, enterprise resource planning, and the ethical and security challenges associated with digital information systems. Through case studies and practical applications, students will learn how effective use of information systems can improve organizational efficiency, competitiveness, and innovation.
Recommended Textbook
Management Information Systems Global 14th Edition by Kenneth C. Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) Output
A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.
C) transfers data to the people who will use it or to the activities for which it will be used.
D) transfers processed information to the people who will use it or to the activities for which it will be used.
E) converts raw input into a meaningful form.
Answer: D
Q2) Intranets link different systems and networks within a firm.
A)True
B)False
Answer: True
Q3) Knowledge workers make long-range strategic decisions about products and services.
A)True
B)False
Answer: False
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) ________ systems are also known as enterprise systems.
A) Resource planning
B) Enterprise resource planning
C) Enterprise support
D) Management information
E) Decision-support
Answer: B
Q2) Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
A) intranet
B) extranet
C) KMS
D) TPS
Answer: B
Q3) One example of a business process is shipping a product to a customer.
A)True
B)False
Answer: True
Q4) A Web site that allows citizens to file taxes online is a form of ________.
Answer: e-government
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) The competitive forces model cannot be used to analyze modern digital firms which face new competitive forces that are not true of traditional firms.
A)True
B)False
Answer: False
Q2) Which of the following industries has a low barrier to entry?
A) automotive
B) computer chip
C) national retailer
D) airline
E) restaurant
Answer: E
Q3) An example of a keystone firm within a business ecosystem is
A) Apple and software application writers in the mobile platform ecosystem.
B) GUESS and the fashion ecosystem.
C) Citibank and the ATM ecosystem.
D) American Airlines and the computerized reservation ecosystem.
E) Nike and the athletic apparel ecosystem.
Answer: A
Page 5
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Taking the action that produces the least harm best describes the A) Categorical Imperative.
B) Risk Aversion Principle.
C) Utilitarian Principle.
D) Golden Rule.
E) "no free lunch" rule.
Q2) The European Parliament has yet to ban unsolicited commercial messaging.
A)True
B)False
Q3) The Federal Trade Commission FIP principle of Notice/Awareness states that
A) customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.
B) data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.
C) there must be a mechanism in place to enforce FIP principles.
D) consumers should be able to review the data collected about them.
E) Web sites must disclose their information practices before collecting data.
Q4) Describe three technology trends that pose ethical issues, giving an example for each of its ethical or moral impact.
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) The marketplace for computer hardware
A) has become increasingly concentrated in top firms.
B) has expanded to include a wide variety of start-up and mobile-computing firms.
C) has moved significantly to Asian firms.
D) has been decimated by mobile and cloud computing.
E) has begun moving away from blade servers.
Q2) The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of
A) co-location.
B) edge computing.
C) grid computing.
D) utility computing.
E) quantum computing.
Q3) IT infrastructure consists of just those physical computing devices required to operate the enterprise.
A)True
B)False
Q4) What is scalability?
Why is it essential to the success of the modern business firm?
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) A field identified in a record as holding the unique identifier for that record is called the
A) primary key.
B) key field.
C) primary field.
D) unique ID.
E) key attribute.
Q2) HTML has become the preferred method of communicating with back-end databases because it is a cross-platform language.
A)True
B)False
Q3) To perform multidimensional data analysis, you would use OLAP.
A)True
B)False
Q4) OLAP is a tool for enabling
A) users to obtain online answers to ad-hoc questions in a rapid amount of time.
B) users to view both logical and physical views of data.
C) programmers to quickly diagram data relationships.
D) programmers to normalize data.
E) users to quickly generate summary reports.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) TCP/IP was developed in the 1960s to enable university scientists to locate other computers on the Internet.
A)True
B)False
Q2) How does packet switching work?
Q3) Based on your reading of the examples in the chapter, what would be the best use of RFID for a business?
A) logging transactions
B) managing the supply chain
C) lowering network costs
D) enabling client communication
E) improving employee engagement
Q4) Describe and explain the idea of "network neutrality." Are you in favor of network neutrality?
Why or why not?
Q5) Mobile search makes up at least 50% of all Internet searches.
A)True
B)False
Q6) What are wireless sensor networks? How do they work and what are they used for? Page 9
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Page 10
Chapter 8: Securing Information Systems
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Sample Questions
Q1) The Sarbanes-Oxley Act
A) requires financial institutions to ensure the security of customer data.
B) specifies best practices in information systems security and control.
C) imposes responsibility on companies and management to safeguard the accuracy of financial information.
D) outlines medical security and privacy rules.
E) identifies computer abuse as a crime and defines abusive activities.
Q2) Why is software quality important to security? What specific steps can an organization take to ensure software quality?
Q3) Using numerous computers to inundate and overwhelm the network from numerous launch points is called a(n) ________ attack.
A) DDoS
B) DoS
C) SQL injection
D) phishing
E) botnet
Q4) You have just been hired as a security consultant by MegaMalls Inc., a national chain of retail malls, to make sure that the security of their information systems is up to par. Outline the steps you will take to achieve this.
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) The bullwhip effect describes consistency and continuity in demand for a product as it passes from one entity to the next across the supply chain.
A)True
B)False
Q2) Supply chain planning systems perform all of the following functions except
A) establish inventory levels for raw materials and finished goods.
B) identify the transportation mode to use for product delivery.
C) determine where to store finished goods.
D) determine how much product to manufacture in a given time period.
E) track the physical status of goods.
Q3) ________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
A) Analytical
B) Employee
C) Operational
D) Partner
E) Next-generation
Q4) Identify and describe the two types of customer relationship management applications.
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) All previous mass media in modern history, including the printing press, use a broadcast model where content is created in a central location by experts.
A)True
B)False
Q2) All of the following are activities related to establishing a Web presence except for A) search.
B) affiliates.
C) apps.
D) newsletters.
E) display.
Q3) The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?
A) ubiquity
B) personalization/customization
C) richness
D) interactivity
E) information density
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Case-based reasoning is not well-suited for diagnostic systems in medicine.
A)True
B)False
Q2) Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.
A)True
B)False
Q3) Which of the following would not be classified as a knowledge work system?
A) computer-aided design system
B) 3D visualization system
C) investment workstations
D) expert system
E) virtual reality system
Q4) Expert systems
A) solve problems too difficult for human experts.
B) are based on DO WHILE rules.
C) work in very limited domains.
D) share characteristics with mainframe computing.
E) are used for knowledge discovery.
Q5) What do you see as the challenges in setting up a knowledge management system?
Page 14
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Chapter 12: Enhancing Decision Making
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Q1) An essential component in the ability of GDSS to contribute to a collaborative environment is
A) allowing users to contribute simultaneously.
B) using structured methods for evaluating ideas.
C) identifying users informally.
D) the guarantee of user anonymity.
E) providing each attendee with dedicated desktop computers.
Q2) A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.
A)True
B)False
Q3) You are an analyst for a firm that imports and distributes specialty oils and vinegars and your company wants you to evaluate their options for taking advantage of cutting edge business analytics. What are their choices? What will you recommend?
Q4) Describe MIS and DSS and differentiate between them.
Q5) Structured decision making is most prevalent at lower organizational levels.
A)True
B)False
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Chapter 13: Building Information Systems
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Sample Questions
Q1) Transferring data from a legacy system to the new system would be defined by which category of system design specifications?
A) input
B) database
C) manual procedures
D) conversion
E) implementation
Q2) End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.
A)True
B)False
Q3) A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.
A)True
B)False
Q4) Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel.
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Page 16
Chapter 14: Managing Projects
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Sample Questions
Q1) ________ refers to the application of knowledge, skills, tools and techniques to achieve specific targets within specified budget and time constraints.
Q2) At the top of the management structure for information systems projects in a large company is
A) project management.
B) the CIO.
C) the corporate strategic planning group.
D) the board of directors.
E) chief executive officer (CEO).
Q3) Describe the process of portfolio analysis. In what situations is this evaluation method useful?
Q4) The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another.
A)True
B)False
Q5) What is the purpose of using a real options pricing model to estimate the potential value of an information systems project?
Q6) The ________ is the part of the system that users interact with.
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) Transborder data flow refers to
A) the flow of information in international systems.
B) the ways in which a countries laws change the flow of data from one country to another.
C) the business of moving information from one country to another.
D) the movement of information across international boundaries.
E) the business process of coordinating information from many different countries.
Q2) Transnational firms have
A) no single national headquarters but many regional headquarters and perhaps a world headquarters.
B) headquarters in each country where they do business.
C) headquarters in the home country with smaller headquarters around the world.
D) no single headquarters.
E) a centralized headquarters but not in the home country.
Q3) To comply with European privacy laws, many multinational firms have developed information systems within each European country.
A)True
B)False
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