Management Information Systems
Question Bank
Course Introduction
Management Information Systems (MIS) explores the strategic role of information systems in organizations, focusing on how businesses use technology to create value, improve operations, and gain competitive advantage. The course examines the components, design, implementation, and management of information systems, as well as their impact on organizational processes and decision-making. Topics include systems development, database management, networking, cybersecurity, and current trends in digital transformation. Through case studies and practical applications, students gain insights into how MIS supports business goals and enhances managerial effectiveness in a rapidly evolving technological landscape.
Recommended Textbook
Experiencing MIS 3rd Edition by
David M. Kroenke
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33 Chapters
1799 Verified Questions
1799 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) In today's world,skills such as tax accounting and computer programming no longer guarantee job security.What is the reason for this?
A) They are routine skills which can and will be outsourced to the lowest bidder.
B) They are nonroutine skills which are no longer required in these technologically advanced times.
C) They are nonroutine skills which can be performed by only certain groups of employees.
D) They are routine skills which are not needed in most modern organizations. Answer: A
Q2) Describe the five components of an information system using an example.
Answer: The five components of an information system are computer hardware,software,data,procedures,and people.When you use a computer to write a class report,you are using hardware (the computer,storage disk,keyboard,and monitor),software (Word,WordPerfect,or some other word-processing program),data (the words,sentences,and paragraphs in your report),procedures (the methods you use to start the program,enter your report,print it,and save and back up your file),and people (you).
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Page 3
Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) In some cases,developing systems that provide information in near real time is much more difficult and expensive than producing information a few hours later.Provide an example that supports this statement.
Answer: A person who works in marketing needs to be able to assess the effectiveness of new online ad programs.He wants an information system that will not only deliver ads over the Web,but one that will also enable him to determine how frequently customers click on those ads.In this case,determining click ratios in near real time will be very expensive;saving the data in a batch and processing it some hours later will be much easier and cheaper.
If you can live with information that is a day or two old,the system will be easier and cheaper to implement.
Q2) Relevant information is information that directly pertains to both the context and to the subject it references.
A)True
B)False
Answer: True
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Raising barriers to market entry is a product implementation principle.
A)True
B)False Answer: False
Q2) In Porter's five factor model, each of the three competitive forces concerns the danger of ________.
A) suppliers favoring rival companies
B) customers taking their business elsewhere
C) investors refusing to back up new projects
D) employees not working towards organizational goals.
Answer: B
Q3) The competitive strategy of an organization determines its ________.
A) industry rivals
B) short-term goals
C) value chains
D) structure
Answer: C
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Page 5
Chapter 4: Hardware and Software
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Sample Questions
Q1) Describe how computer data is sized.
Q2) Which of the following is true of in-house custom-developed software?
A) They are less expensive than off-the-shelf software.
B) The organization has to tailor its applications to the software.
C) They are easy and comparatively cheap to make.
D) The developing company pays the adaptation costs itself.
Q3) What are bits? Explain the various methods of representing binary notation.
Q4) A switch representation of the binary notation 1011 will be open;closed;open;open.
A)True B)False
Q5) Which of the following is a function of the operating system of a computer?
A) processes thousands of service requests at a time
B) performs memory swapping functions
C) selects the order in which instructions are processed
D) reads data and instructions from memory
Q6) Memory swapping is the process of transferring data between the main memory and the cache.
A)True
B)False
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) What is a database application?
Q2) ________ process(es)large organizational and workgroup databases.
A) FoxPro
B) Personal DBMS
C) Enterprise DBMS
D) Paradox
Q3) Databases are self-describing because they contain not only data,but also data about the data in the database.
A)True
B)False
Q4) A group of similar rows or records is called a ________.
A) table
B) record
C) row
D) column
Q5) What is the function of a database application system?
Q6) A field is a column or group of columns that identifies a unique row in a table.
A)True
B)False
Q7) How are database application programs useful?
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Chapter 6: Data Communications
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Sample Questions
Q1) Routers convert digital data into analog signals.
A)True
B)False
Q2) What are the three tiers in the three-tier architecture?
Q3) Which protocol standard used for wired LAN connections specifies hardware characteristics,such as which wires carry which signals?
A) intranet
B) WiMax
C) Ethernet
D) EVDO
Q4) What are the three important functions of an ISP?
Q5) The ________ is the Internet-based network of browsers and servers that process HTTP or HTTPS.
A) FTP
B) SMTP
C) Web
D) Data link
Q6) Differentiate between private and public IP addresses.
Q7) Identify the differences between ADSL and SDSL.
Q8) What is a domain name? What is the procedure to get a domain name?
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Chapter 7: Business Process Management
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Sample Questions
Q1) What are common departmental applications?
Q2) The summation of all the problems of information silos leads to ________.
A) diseconomies of scope
B) increased costs for the organization
C) diminishing marginal returns
D) reduced organizational innovation
Q3) Order tracking and account tracking are applications of ________.
A) operations
B) manufacturing
C) marketing
D) customer service
Q4) ________ is the worldwide leader of ERP vendors.
A) Microsoft
B) Epicor
C) SAP
D) SAS
Q5) Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.
A)True
B)False
Page 9
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Sample Questions
Q1) When HP Computers began to sell directly to the public,some retailers resented the competition and stopped carrying HP products in their stores.This is an example of
A) reintermediation
B) channel conflict
C) mashups
D) the bullwhip effect
Q2) An electronic exchange is an example of a merchant company.
A)True
B)False
Q3) ________ is the application of Web 2.0 technologies,collaboration systems,social networking,and related technologies to facilitate the cooperative work of intellectual workers in organizations.
A) Enterprise architecture
B) Enterprise resource planning
C) Enterprise 2.0
D) Enterprise application integration
Q4) What is disintermediation?
Q5) What is e-commerce?
Q6) What is Enterprise 2.0?
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) Data marts are usually larger than data warehouses.
A)True
B)False
Q2) WhyMe@GuessWhoIAM.org is an example of ________.
A) dirty data
B) coarse data
C) inconsistent data
D) fine data
Q3) Explain clickstream data.
Q4) Data that are critical for successful operations must be complete and accurate,however data that are only marginally necessary do not need to be.
A)True
B)False
Q5) The purpose of a ________ is to extract and clean data from operational systems and other sources,and to store and catalog that data for processing by BI tools.
A) data harvester
B) data center
C) data aggregator
D) data warehouse
Page 11
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Projects that spend little time documenting requirements are sometimes said to be in analysis paralysis.
A)True
B)False
Q2) Which of the following statements is true with regard to system maintenance?
A) Software developers usually club enhancement requests and failures together.
B) IS personnel prioritize system problems on a first-come-first-served basis.
C) All commercial software products are shipped with known failures.
D) All organizations track system failures and enhancements using word-processing documents.
Q3) Explain how diseconomies of scale can affect systems development.
Q4) The security needs of an information system are determined during the component design phase of the systems development life cycle.
A)True
B)False
Q5) What is a test plan?
Q6) User involvement is redundant throughout the systems development process.
A)True
B)False
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Which of the following is NOT one of the three principal reasons why employees need to know about the IS department?
A) to be a better informed and effective manager or executive
B) to be an effective consumer of the IT department's resources
C) to ensure that the functions of the IT department are performed
D) to have access to information beyond the immediate requirement of one's job description
Q2) Reliability in an information system,by definition,means that work can be processed without problems all of the time.
A)True
B)False
Q3) Benefits are those for which a dollar value can be computed are called verified benefits.
A)True
B)False
Q4) As a user,you should not have to endure schedule slippages of a months or two.Such slippages are evidence of incompetent systems development.
A)True
B)False
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Chapter 12: Information Security Management
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Sample Questions
Q1) A problem in a customer billing system that occurs due to errors made during software installation is a case of ________ resulting from ________.
A) faulty service; human error
B) distributed denial of service; malicious activity
C) faulty service; malicious activity
D) distributed denial of service; human error
Q2) Every organization must have an incident-response plan that allows for decentralized reporting of all security incidents.
A)True
B)False
Q3) In terms of password management,when an account is created,users should
A) create two passwords and switch back and forth between those two B) immediately change the password they are given to a password of their own
C) maintain the same password they are given for all future authentication purposes
D) ensure that they do not change their passwords frequently, thereby reducing the risk of password loss
Q4) How is a Trojan horse different from a worm?
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14
Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) The three collaboration drivers have equal importance for all types of collaborations.
A)True
B)False
Q2) Which of the following sentences about workflow control is true?
A) A workflow specifies the particular ordering of tasks.
B) A workflow includes processes for making changes, but not for dealing with exceptions.
C) Workflow control is the most important and most effective driver for ad hoc groups.
D) Workflow systems can track and report changes made in any type of data.
Q3) Collaboration is a process that takes place at the end of a project.
A)True
B)False
Q4) A successful collaborative team will not have conflicts.
A)True
B)False
Q5) What are the two key elements of communication and how do they improve collaboration?
Q6) Define a team.What are the characteristics of an effective team?
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A) wikis
B) multiparty text chat
C) email
D) applications such as Word
Q2) Which of the following stands true for team surveys?
A) Member participation is minimal in surveys.
B) The drawback of team surveys is that participants have too much freedom.
C) It is easy to determine who has not responded.
D) Team surveys are more synchronous than videoconferencing
Q3) Synchronous communication is defined as ________.
A) communication between similar people and groups in an organization
B) communication between people working in the same department
C) internal communication between the members of a specific group
D) communication that occurs when all team members meet at the same time
Q4) Email is a tool used for asynchronous communication.
A)True
B)False
Q5) What is Microsoft SharePoint?
Page 16
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) ________ information systems are those in which humans do most of the work.
A) Automated
B) Programmed
C) Idiosyncratic
D) Augmentation
Q2) Which of the following is the correct order in which an information system is used during the steps of the decision-making process?
A) choice; intelligence gathering; alternatives formulation; implementation; review
B) intelligence gathering; alternatives formulation; choice; implementation; review
C) choice; review; alternatives formulation; intelligence gathering; implementation
D) review; alternatives formulation; intelligence gathering; choice> implementation
Q3) Which of the following is the first step in the decision-making process?
A) intelligence gathering
B) review
C) choice
D) implementation
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) The world's largest and most popular document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista
Q2) ________ codify human knowledge into rules and process those rules to give advice or guidance.
A) Management information systems
B) Expert systems
C) Collaborative KM systems
D) Decision support systems
Q3) Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?
A) discussion groups
B) podcasts
C) expert systems
D) blogs
Q4) What are content management systems? How do they differ from operational document systems?
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Chapter 17: Introduction to Microsoft Excel
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Sample Questions
Q1) In Microsoft Excel,the columns are identified by ________.
A) capital letters
B) numbers
C) Roman numerals
D) lowercase letters
Q2) Microsoft Help can be accessed by clicking the question mark located in the ribbon bar below the Review tab.
A)True
B)False
Q3) Which of the following is the correct method for accessing Microsoft Help?
A) It can be accessed by clicking the question mark in the office button that appears at the upper left-corner of the Excel window.
B) It can be accessed by clicking the question mark in the upper right-hand corner of the ribbon on the Excel window.
C) It can be accessed by clicking the question mark in the status bar that appears at the very bottom of the Excel window.
D) It can be accessed by clicking the question mark present on the title bar of the Excel window.
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) For a CRT monitor,the smaller the dot pitch,the sharper and brighter the screen image will be.
A)True
B)False
Q2) The dot pitch of a CRT monitor refers to the ________.
A) number of pixels in one mm²
B) number of pixels in a unit area
C) distance between the pixels
D) size of its pixels
Q3) ________ is the time it takes the data to rotate under the read/write head.
A) Rotational delay
B) Spin-up time
C) Seek time
D) Seek circle
Q4) In optical disks denoted as CD-R,R stands for ________.
A) recoverable
B) recordable
C) rewritable
D) read-only memory
Q5) Briefly describe the process for preparing a departmental IT budget.
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Chapter 19: Database Design
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Sample Questions
Q1) The easiest time to change the database structure is ________.
A) during the data modeling stage
B) after constructing the database
C) during the data designing stage
D) after creating the application programs
Q2) Entities have ________ that describe the characteristics of the entities.
A) attributes
B) data models
C) cardinalities
D) relationships
Q3) Explain the difference between maximum and minimum cardinality.
Q4) Which of the following is a highly popular technique for creating a data model where the developers describe the content of a database by defining the things that will be stored in the database and the relationships among those entities?
A) E-R model
B) UML model
C) Object-Role model
D) Three Schema model
Q5) How is a data model transformed into a database design?
Q6) Explain the database development process.
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Chapter 20: Using Microsoft Access 2010
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Sample Questions
Q1) The option to create reports can be found in the Database Tools ribbon of Microsoft Access.
A)True
B)False
Q2) In Microsoft Access,different attributes are referred to as ________.
A) data
B) keys
C) entities
D) fields
Q3) Access opens the new database by ________.
A) creating a default table named Table A1
B) creating a default table named Table A
C) creating a default table named Table 1
D) asking the user to name his/her table
Q4) To create a query,one must drag columns out of the required tables into the grid in the lower part of the query definition form.
A)True
B)False
Q5) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
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Chapter 21: Using Excel and Access Together
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Q1) The process of transferring data from one computer system to another is referred to as ________.
A) auto transfer
B) export/import
C) data shift
D) reallocation
Q2) When the data in a text file contains commas,commas cannot be used to separate field data.In that case,some other character such as a tab is used to delimit the fields.In this case,the commas and tab characters are known as ________.
A) alienators
B) identifiers
C) attributes
D) delimiters
Q3) Microsoft Excel is a database management system.
A)True
B)False
Q4) Explain the procedure for creating graphs in Microsoft Excel.
Q5) How can you use Excel to graph Access data?
Q6) What are delimited text files?
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) Mobile access refers to the use of networked computers while in motion.
A)True
B)False
Q2) Define a virtual machine.
Q3) A typical example of nomadic access is accessing the Web or email while riding in a train.
A)True
B)False
Q4) List the consequences of communication at a distance.
Q5) Define nomadic and mobile access systems with an example.
Q6) One likely consequence of communication at a distance is an increase in business travel.
A)True
B)False
Q7) With ________,users access networks from different locations,but not while in motion from site to site.
A) mobile access
B) remote access
C) nomadic access
D) mobile computing
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) Which of the following is a function of accounting applications?
A) validating payment method
B) managing retained earnings
C) creating and maintaining bill of materials
D) verifying customer credit
Q2) Master production schedule (MPS)is an example of the pull manufacturing process.
A)True
B)False
Q3) Applications such as lead-tracking applications are information systems.
A)True
B)False
Q4) Which of the following is a function of the customer management module of sales and marketing application?
A) tracking product interests
B) recording individual sales projections
C) tracking variances over time
D) assessing market segments
Q5) Managing customers is not a function of sales process applications. A)True
B)False
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Which of the following stands true for ERP application programs?
A) An ERP application program contains the company's operational data.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs is expensive both initially and in long-term maintenance.
D) In order to meet varying customer requirements, development teams have to change the program code of ERP application programs.
Q2) ERP was initially adopted by government and public service agencies to handle complex administrative tasks.
A)True
B)False
Q3) Explain briefly the steps of implementing ERP systems.
Q4) ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code. A)True
B)False
Q5) Give a brief description of Epicor's ERP products.
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Chapter 25: Supply Chain Management
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Q1) The Automated Clearing House system among banks is an example of an interorganizational process.
A)True
B)False
Q2) Erratic consumer demand is the major reason for the bullwhip effect.
A)True
B)False
Q3) Supply chain profitability is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organizations in the supply chain incur to obtain that revenue.
A)True
B)False
Q4) An interorganizational process is one in which process activities occur in two or more independent organizations.
A)True
B)False
Q5) What is a supply chain? What are the four drivers that are crucial to the success of supply chain?
Q6) What are interorganizational business processes?
Page 27
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Chapter 26: Processing Social Capital: Facebook, Twitter, and
User-Generated Content (UGC)
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Q1) Microblogging is more daunting compared to blogging.
A)True
B)False
Q2) One of Facebook's four principles for a meaningful application is the application's usefulness,which means that ________.
A) it should use information in a social graph
B) it should address real needs
C) it should share a personal perspective on the world
D) it should compel users to come back again and again
Q3) Anyone can find and join Facebook,a social networking Web site.Facebook is an example of a(n)________ social networking group.
A) exclusive
B) invitation
C) public
D) private
Q4) Wikis and blogs do not contain user-generated content.
A)True
B)False
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Q5) What are the risks associated with user-generated content and social networking?
Chapter 27: Database Marketing
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Q1) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A) confidence
B) support
C) cohesion
D) assurance
Q2) In RFM analysis,an R score of 5 shows that ________.
A) the customer has not made recent purchases
B) the customer has bought the most expensive item
C) the customer has frequently ordered costly items
D) the customer has purchased high end items lately
Q3) What is a market-basket analysis?
Q4) Database marketing is the application of business intelligence systems to the planning and execution of marketing programs.
A)True
B)False
Q5) Describe the process of conducting RFM analysis.
Q6) What are decision trees? How do they classify people into groups?
Q7) In market-basket terminology,what is lift ? How is it related to confidence?
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Chapter 28: Reporting Systems and OLAP
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Q1) Connecting to data sources is a part of report management.
A)True
B)False
Q2) What is an OLAP cube?
Q3) Data generated from public sources is a component of reporting systems.
A)True
B)False
Q4) Users can declare that they wish to receive notification of events,say,via email or on their cell phones.These kinds of reports are termed as ________.
A) datums
B) RFM
C) OLAP reports
D) alerts
Q5) OLAP report generation is slower compared to standard DBMS report generation.
A)True
B)False
Q6) What are the different types of reports? Explain.
Q7) How does a reporting system obtain the necessary data to generate reports?
Page 30
Q8) Describe online analytical processing.
Q9) Explain report authoring,management,and delivery.
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Chapter 29: Geographic Information Systems
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Q1) Who are involved in the capturing of geospatial data?
A) field personnel
B) business intelligence users
C) developers
D) operations personnel
Q2) ________ run and maintain the GIS.
A) Field personnel
B) Casual users
C) Developers
D) Operations personnel
Q3) What is a map projection?
Q4) ________ maps displays colors,shades,or patterns in accordance with category values of underlying data.
A) Choropleth
B) Raster
C) Dasymetric
D) Vector
Q5) Currently,all GIS applications run on classic client-server applications.
A)True
B)False
Page 32
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Chapter 30: Business Process Management
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/20776
Sample Questions
Q1) The two major dimensions of business process effectiveness are performance and ________.
A) execution
B) accomplishment
C) cost
D) enactment
Q2) XML is a language that services can use to describe what they do and how other computer programs can access their features.
A)True
B)False
Q3) The two major dimensions of business process effectiveness are performance and cost.
A)True
B)False
Q4) An activity that conforms to SOA principles is called a ________.
A) COBIT
B) service provider
C) encapsulator
D) XML schema
Q5) How does BPM relate to SDLC?
Page 33
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Chapter 31: Systems Development Project Management
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39 Verified Questions
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Source URL: https://quizplus.com/quiz/20775
Sample Questions
Q1) ________ is a knowledge area that concerns contracts with outside vendors for services,materials,and outsourcing of functions.
A) Communications management
B) Quality management
C) Project integration
D) Procurement management.
Q2) Avoiding the major schedule risks and never developing software in-house is one of the approaches businesses take to address the challenges of scheduling for large-scale systems.
A)True
B)False
Q3) ________ is a knowledge area that concerns the methods,media,and schedules for exchanging information with the project's sponsors,within the team itself,and with others having an interest in the progress of the project.
A) Procurement
B) Communications management
C) Quality assurance
D) Project integration
Q4) What are the characteristics of large-scale systems development projects?
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Chapter 32: Outsourcing
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Sample Questions
Q1) Although outsourcing does offer the benefit of capping exposure through fixed costs,it also removes the benefits of ________.
A) time saving
B) obtaining expertise
C) risk reduction
D) economies of scale
Q2) Which of the following is a disadvantage of outsourcing?
A) high implementation risk
B) inability to ensure a certain level of quality
C) takes up too much management time
D) potential loss of intellectual capital
Q3) Outsourcing can make the CIO superfluous.
A)True
B)False
Q4) Acquiring licensed software increases costs for all users.
A)True
B)False
Q5) There is no easy exit from an outsourcing agreement.
A)True
B)False
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Chapter 33: International MIS
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Sample Questions
Q1) Internationalization has a huge impact on computer hardware.
A)True
B)False
Q2) How does the global economy change the competitive environment?
A) Suppliers are not required to reach a wide range of customers.
B) Customers now have less access to information about substitutes.
C) It has intensified rivalry by increasing product and vendor choices.
D) It has made it easier for new market entrants in all fields to penetrate the market.
Q3) ________ database processing refers to the processing of a single database that resides in multiple locations.
A) Clustered
B) Distributed
C) External
D) Hypermedia
Q4) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
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