Management Information Systems Practice Exam
Course Introduction
Management Information Systems (MIS) explores the integration of technology and organizational processes to facilitate effective decision-making and problem-solving within businesses. The course covers the design, implementation, and management of information systems, emphasizing how these systems support operations, strategic planning, and competitive advantage. Topics include data management, information system architectures, e-commerce, enterprise applications, and the ethical and security challenges associated with information technologies. Students will develop analytical and practical skills to leverage information systems for improving organizational performance and achieving business objectives.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr
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12 Chapters
1356 Verified Questions
1356 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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119 Flashcards
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Sample Questions
Q1) Which of the following statements best describes Moore's Law?
A) A computer processor becomes obsolete within 18 months.
B) The speed of a computer processor doubles every 18 months.
C) The number of transistors per square inch on an integrated chip doubles every 18 months.
D) The total number of transistors produced in the world doubles every 18 months.
Answer: C
Q2) How does MIS help organizations achieve their strategies?
Answer: MIS exists to help people who work in a business achieve the strategies of that business.Because of the rapid pace of technology development,it can be tempting to construct information systems just to be "modern" or for some other reason.Constructing systems for such reasons is unwise and wasteful of both time and money.Processes,information systems,and information need to be created to achieve the organization's strategy.They are not created because the IS department thinks they need to be created or because the company is "falling behind the technology curve." As a future business professional,one needs to learn to look at information systems and technologies only through the lens of business need.
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Page 3
Chapter 2: Business Processes, Information Systems, and Information
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) A storage disk is an example of a ________ component of an information system. A) procedure
B) data
C) software
D) hardware
Answer: D
Q2) Data is the most important component of the information system.
A)True
B)False
Answer: False
Q3) Each information system has a different procedure for every process the information system supports.
A)True
B)False
Answer: True
Q4) What is a business process? Explain with the help of examples.
Answer: A business process is a sequence of activities for accomplishing a function.For example,a university has business processes to: - Add a class to the business curriculum - Add a new section to a class schedule - Assign a class to a classroom - Drop a class section - Record final grades
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Chapter 3: Networks and the Cloud
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Sample Questions
Q1) Explain the physical layout of a cellular network and how it sends/receives data to its users.
Answer: A cellular network,also called a mobile network or wireless WAN (WWAN),is a communication network that uses radio signals to send and receive data to mobile users.Users wirelessly connect to stationary base stations,also known as cell towers,using a variety of frequencies with low power.The base stations are connected to each adjoining station and to a mobile switching center (or MTSO).The switching center connects users to the Internet.Like Wi-Fi,cellular communication uses radio waves,but cellular radio range is greater than Wi-Fi and uses different frequencies.Cells in the network are typically hexagonal shapes.Although most base stations are omnidirectional and located in the middle of cells,they can be directional as is common with stadiums and highways.Cells can vary in size from a half mile in diameter in urban settings to 25 miles in remote locations.When a mobile user contacts a network a base station assigns a frequency to that user.If the user moves out of the original cell a handover or handoff is accomplished which switches the end user to an adjoining cell base station automatically.The gaining base station can reuse the original frequency or change to a new frequency.
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Chapter 4: Database Processing
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124 Flashcards
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Sample Questions
Q1) One of the developmental tasks of a database administrator is to create a system to record and manage the resolution of problems.
A)True
B)False
Q2) Why are NoSQL databases likely to be used only by wealthy organizations with unique database needs.?
Q3) Which of the following refers to the problem that exists in database applications when two users modify the same data item,but only one of those changes is recorded?
A) lost update problem
B) crow's foot paradigm
C) bullwhip effect
D) update query problem
Q4) What are database application programs?
Q5) The tables that appear in a database are known as ________.
A) records
B) files
C) fields
D) attributes
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Chapter 5: Information Systems Security
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117 Flashcards
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Sample Questions
Q1) __________ is a technique for intercepting computer communications.
A) Spoofing
B) Phishing
C) Pretexting
D) Sniffing
Q2) Management needs to cultivate a culture of compliance.
A)True
B)False
Q3) List seven ways safeguards to avoid most malware:
Q4) Employee compliance is greater when:
A) companies do not allow management access to data.
B) a company allows employees to use their own email and hardware.
C) companies allow employees to determine security protocol independently.
D) management demonstrates, both in word and deed, a serious concern for security.
Q5) Most email and messaging are protected by encryption,and you should assume that anything you write in email or messaging is safe.
A)True
B)False
Q6) What are five recommended smartphone security processes?
Page 7
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Chapter 6: Using Is to Improve Processes
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116 Flashcards
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Sample Questions
Q1) Six Sigma is the most common approach to process improvement in the manufacturing industry.
A)True
B)False
Q2) Which of the following is an example of a managerial sales and marketing process?
A) awarding a refund
B) evaluating promotional discounts
C) opening a new restaurant
D) determining the payment policy
Q3) Managers need not make unstated objectives of a process explicit.
A)True
B)False
Q4) How can a process be improved by using process management principles?
A) by automating the activities
B) by minimizing the outsourcing of activities
C) by removing unproductive resources from a process
D) by creating a bottleneck
Q5) Why is it essential to diagram a process?
Q6) Why do organizations store data in different databases?
Page 8
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Chapter 7: Supporting Processes With ERP Systems
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108 Flashcards
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Sample Questions
Q1) When international firms consolidate all their operations within a large enterprise resource planning implementation,it is referred to as a(n)________.
A) single instance
B) multiple instance
C) inherent process
D) configuration decision
Q2) Master data,used in an enterprise resource planning system,changes with every transaction.
A)True
B)False
Q3) If a new enterprise resource planning customer has requirements that cannot be met via configuration,then the customer must stay with its current systems.
A)True
B)False
Q4) What are information silos? What problems do they cause in a database?
Q5) Data issues are rarely a decision implementation challenge.
A)True
B)False
Q6) How does SAP speed up the configuration process? What is a module?
Page 9
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Chapter 8: Supporting the Procurement Process With SAP
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Sample Questions
Q1) Process integration occurs when processes are mutually supportive.
A)True
B)False
Q2) An organization shares ________ with its suppliers using SAP.
A) sales revenue information
B) purchase orders
C) purchase requests
D) warehouse statistics
Q3) A car manufacturer purchases components such as seat belts,fenders,window seals,and panels from outside sources.This process of obtaining goods is called
A) procurement
B) production
C) lead generation
D) outbound logistics
Q4) When does the bullwhip effect occur?
Q5) Every SAP screen has a title.
A)True
B)False
Q6) Describe the purchase requisition activity after the implementation of SAP.
Page 10
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Chapter 9: Supporting the Sales Process With SAP
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Sample Questions
Q1) Which of the following is a key difference between auctions and clearinghouses?
A) Auctions are used for low-value products, whereas clearinghouses are used for high-value products.
B) Clearinghouses take title to the goods they sell, whereas auctions do not.
C) Clearinghouses facilitate only B2B sales, whereas auctions facilitate B2B and B2C sales.
D) Auctions support a competitive bidding process, whereas clearinghouses sell at a stated price.
Q2) Social CRM is an information system that social networks use to facilitate communication within their network.
A)True
B)False
Q3) Which of the following is a characteristic of clearinghouses?
A) They compare goods or services and take title to the goods that they sell.
B) They provide information about e-commerce Web sites that support B2B sales.
C) They provide goods and services at a stated price and arrange for the delivery of the goods.
D) They facilitate the auction of goods and services and deliver products to the highest bidders.
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Page 11
Chapter 10: Collaboration and IS
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Sample Questions
Q1) Users have explicit control over checking documents in iteration-management systems such as Microsoft OneDrive.
A)True
B)False
Q2) Multiparty text chat is a tool used for synchronous communication.
A)True
B)False
Q3) Give an example of a comprehensive collaboration tool kit.
Q4) Which of the following project management software is used to organize a flow of team activities and manage lists of tasks?
A) SAP
B) Microsoft OneDrive
C) Google drive
D) Oracle Primavera
Q5) The team objectives related to growth in team capability are exclusively based on the deliverables of a business process.
A)True
B)False
Q6) Describe procedures with an example.
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Chapter 11: Social Media and IS
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121 Flashcards
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Sample Questions
Q1) Social media increases the number of relationships in a network through word of mouth.
A)True
B)False
Q2) What are tags? Describe the uses of a tag.
Q3) Businesses need to understand reward system opportunities if they want to encourage users to create and disseminate content about the business.
A)True
B)False
Q4) Social media processes are static,with a predefined set of objectives.
A)True
B)False
Q5) To gain trust,sharing economy firms depend on _____________.
A) Zipcar and Rideshare
B) social media
C) the sharing economy
D) their information systems
Q6) Briefly describe each of the most significant management risks with social media:
Q7) What are some important tips for conducting a social media promotion?
Page 13
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Chapter 12: Business Intelligence and IS
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Sample Questions
Q1) An RFM analysis considers how recently a customer has ordered and how much the customer has spent.
A)True
B)False
Q2) Market basket analysis predicts cross-selling opportunities.
A)True
B)False
Q3) To use BI applications,businesses should avoid depending on traditional transactional databases.
A)True
B)False
Q4) Which of the following processes supported by BI information systems refers to the selection of a choice among available options and can be done individually or in a group?
A) decision making
B) knowledge management
C) phishing
D) pharming
Q5) Describe how an RFM score is calculated on a scale of 1 to 5.
Q6) Describe the major risks faced by businesses from business intelligence users.
Page 14
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