Management Information Systems
Mock Exam
Course Introduction
Management Information Systems (MIS) explores the effective use of information technology within organizations to improve business processes, support decision-making, and achieve strategic goals. This course introduces the key concepts, technologies, and frameworks underlying MIS, including database management, systems development life cycles, enterprise resource planning (ERP), and e-commerce systems. Students examine how information systems are designed, implemented, and managed to add value in areas such as operations, marketing, finance, and human resources. Real-world case studies and hands-on projects provide insight into aligning IT strategy with business objectives and addressing contemporary challenges related to data security, ethical use of information, and the rapidly evolving digital landscape.
Recommended Textbook
Contemporary Project Management 2nd Edition by Timothy J. Kloppenborg
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15 Chapters
685 Verified Questions
685 Flashcards
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) The leadership of top management is often cited as a factor that is critical to project success. Describe the key project related activities of the steering team,chief projects officer and sponsor.
Answer: Answer will vary
Q2) The project manager is typically the person or group that provides the financial resources,in cash or kind,for the project.
A)True
B)False
Answer: False
Q3) Projects are considered successful for all of the reasons below EXCEPT:..
A) members of the team learn new skills working on the project.
B) the organization captures lessons learned for future projects.
C) the team has demonstrated heroics to meet project objectives
D) the organization reaps business level benefits.
Answer: C
Q4) Different project life cycle models are used for different types of projects.
A)True
B)False
Answer: True
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Chapter 2: Project Selection and Prioritization
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Sample Questions
Q1) Traditional financial models are most useful when there are multiple projects and several criteria to consider.
A)True
B)False
Answer: False
Q2) When a client company decides to engage an external contractor to perform project work,it must be prepared to submit a proposal and prepare a bid.
A)True
B)False
Answer: False
Q3) Which of the following represents a valid approach that contractors can use to identify new potential projects?
A) send representatives to trade shows and professional conferences
B) engage in a proactive customer relationship management effort
C) link information systems to obtain useful project information
D) all of these
Answer: D
Q4) Describe the advantages and limitations of scoring models in project selection. Answer: Answer will vary
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Chapter 3: Organizational Capability: Structure,Culture and
Roles
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Sample Questions
Q1) Projectized organizations are especially effective at helping team members to maintain their discipline specific competence.
A)True
B)False
Answer: False
Q2) Project planning teams use project life cycle models because various types of projects have differing demands. Which of the following sequences of stages is most appropriate for a life cycle model for information systems projects?
A) define - measure - analyze - improve - control
B) concept definition - demonstration - development - production
C) pre-planning - design - procurement - construction - start up
D) concept - requirements - design - code - test - turnover
Answer: D
Q3) Organizational culture is comprised of the formal and informal practices and the values that are shared among members of the organization.
A)True
B)False
Answer: True
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Chapter 4: Chartering Projects
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Sample Questions
Q1) Risks,assumptions and constraints are included in the project charter so that key participants will be aware of what could prevent them from successfully completing the project.
A)True
B)False
Q2) Team operating principles are sometimes included in a project charter to enhance team functioning. Which of the following statements accurately describes the value of establishing team operating principles?
A) Operating principles that address the conduct of meetings and how decisions are made are especially useful in helping the team get off to a good start.
B) Operating principles typically detail the specific work that each team member will perform and ensure a more complete understanding of the project.
C) Operating principles identify the rules along with the punishments to be administered when the rules are broken.
D) Operating principles are especially helpful for a routine project where participants have worked together before
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6
Chapter 5: Stakeholder Analysis and Communication Planning
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Sample Questions
Q1) Stakeholders can be either internal or external to the organization performing the project.
A)True B)False
Q2) Which of the following statements accurately describes a project management plan?
A) a formal document that defines how the project is initiated and planned
B) a formal document that defines how the project is executed, monitored and controlled
C) a formal document that defines how the project is terminated and closed
D) a formal document that strictly focuses on how the project financials will be tracked
Q3) Describe the approach you would use to build relationships among the core members of the project team.
Q4) In order to be sure a project meeting runs according to plan,the project manager should develop an agenda in advance and deliver it to participants as they arrive at the meeting.
A)True B)False
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Chapter 6: Defining Scope and Constructing Work
Breakdown Structures (WBS)
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Sample Questions
Q1) Scope planning is the process of creating a project scope statement.
A)True
B)False
Q2) The work package provides the basis for future project planning activities including all of the following EXCEPT:
A) defining work activities
B) developing the stakeholder register
C) assigning resources
D) developing the schedule
Q3) Which of the following statements is true concerning the adoption of rolling wave planning in project management?
A) It is facilitated when the second level of the work breakdown structure is organized by phase.
B) It is initially cumbersome, often delaying a prompt and timely project start.
C) It often creates a situation known as "analysis paralysis."
D) It requires detailed bottom-up estimating for every WBS component
Q4) Identify and describe the six steps of the scope definition process.
Q5) What is "scope creep"? What actions can a project manager take to avoid and control scope creep on his or her project?
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Chapter 7: Scheduling Activities
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Sample Questions
Q1) The enumeration method of determining the critical path relies upon identification of all paths through the project network.
A)True
B)False
Q2) Milestones are important points in a project schedule that can serve as check points for project managers and sponsors. All of the following reasons might justify the decision to establish a milestone EXCEPT:
A) completion of a major deliverable
B) a pending decision to commit a large amount of money
C) a merging point where multiple activities must be completed before progress can continue
D) updating status reports
Q3) Consider the Lab Experiment Project depicted in Figure 7-4. Based on the information provided,identify the critical path(s)for this project?
A) A-C-F only
B) A-B-D-F only
C) A-B-E-F only
D) Both A-B-D-F and A-B-E-F are critical paths
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Chapter 8: Resourcing Projects
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Sample Questions
Q1) One approach to identify which activities contribute to work overload for a particular resource is to compare the resource histogram to the Gantt chart.
A)True
B)False
Q2) Consider the software programmer loading chart presented in Figure 8-2. Which of the following statements most accurately describes the loading of the software programmer?
A) The programmer is never overloaded.
B) The programmer is overloaded on Wednesday only.
C) The programmer is overloaded on Thursday only.
D) The programmer is overloaded on both Wednesday and Thursday.
Q3) The staffing management plan addresses all of the following except:
A) how to identify internal and external human resources for the project.
B) how to create project organization charts
C) how to handle timing issues in managing the project team.
D) how to determine the availability of human resources for the project
Q4) What is a responsibility matrix? Describe how you might use a responsibility matrix to manage the resources assigned to your project?
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Chapter 9: Budgeting Projects
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Sample Questions
Q1) A project manager needs to ensure that the cumulative amount of cash coming into the project either from internal budgeting or from customer payments meets or exceeds the demands for paying cash out.
A)True
B)False
Q2) Which estimating technique decomposes the work into detailed pieces for which estimates are prepared and then aggregated into a total quantity for the project?
A) piece meal pricing
B) decomposition estimating
C) bottom-up estimating
D) grass roots estimating
Q3) Describe the most common cost elements to be included in a project cost estimate.
Q4) The document that establishes the activities and criteria for planning,structuring and controlling the project costs is the project financial plan.
A)True
B)False
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Chapter 10: Project Risk Planning
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Sample Questions
Q1) Perform Quantitative Risk Analysis is the process of numerically analyzing the effect on overall project objectives of identified risks.
A)True
B)False
Q2) The cost per risk for risks discovered early in the project is often more than the cost per risk for risks discovered late because there is more opportunity for the risk to impact several dimensions of the project.
A)True
B)False
Q3) Which of the following accurately describes contemporary methods of risk prioritization in project management?
A) Risk prioritization is generally based on the probability of occurrence and severity of impact of each identified risk.
B) Some organizations place a higher priority on risks that are likely to happen soon.
C) Some organizations call attention to the risks that are difficult to detect.
D) All of these
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Chapter 11: Project Quality Planning and Project Kick: off
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Sample Questions
Q1) The formality of a kick-off meeting can vary considerably depending on the size and type of project.
A)True
B)False
Q2) Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management?
A) the need to understand variation
B) reliance on historical research
C) routine use of interrogations
D) use of analogous estimating
Q3) The four core project quality concepts include which of the following?
A) assumption-based management
B) stakeholder satisfaction
C) benchmarking
D) Earned Value management
Q4) Sanity tests are primarily used in project management as part of the team selection process.
A)True B)False
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Chapter 12: Project Supply Chain Management
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Sample Questions
Q1) Which of the following terms describes a method for transforming contractual arrangements into a cohesive project team with a single set of goals and established dispute resolution procedures?
A) a contract unification plan
B) partnering
C) arbitration
D) conflict resolution
Q2) Compare and contrast traditional project procurement management with the more contemporary approach - project partnering. What are the advantages associated with project partnering?
Q3) A project organization can serve as either the buyer or the seller in a project related contract.
A)True
B)False
Q4) A contract is a unilateral document that binds a seller to provide specified products and services under terms agreeable to the buyer.
A)True
B)False
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Page 14
Chapter 13: Leading and Managing Project Teams
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Sample Questions
Q1) All project teams progress uniformly through five stages of team development.
A)True
B)False
Q2) Frequently,project managers lack legitimate power based upon position and instead resort to persuading others based upon personal relationships. This type of power is known as:
A) coercive power
B) referent power
C) connection power
D) positional power
Q3) When many members of the project team disagree,then it may be best to delay the decision,gather more data,or agree to let one person make the decision for the team.
A)True
B)False
Q4) Project manager strategies to promote organization,project and team member needs may vary from one stage of team development to another.
A)True
B)False
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Chapter 14: Determining Project Progress and Results
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Sample Questions
Q1) The concept behind a balanced scorecard is that an organization needs to be evaluated along supplier,external business,risk and human resource perspectives.
A)True
B)False
Q2) Change control includes which of the following activities?
A) identifying, documenting, approving or rejecting, and controlling changes to project baselines
B) brainstorming, selecting and implementing new ideas
C) recruiting, selecting and training new team members
D) identifying and implementing changes to the project charter
Q3) All of the following accurately describe earned value management EXCEPT:
A) It is used to objectively measure project performance and progress.
B) It enables a project team to understand progress in terms of both cost and schedule.
C) It is good for performance reporting but not for forecasting
D) It is in essence a decision-making tool.
Q4) Describe the essential aspects of integrated change control.
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Chapter 15: Finishing the Project
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Sample Questions
Q1) Celebrations of success ease the stress of working hard for a prolonged period of time.
A)True
B)False
Q2) Sometimes a project is terminated before its normal completion.
A)True
B)False
Q3) Which of the following attributes can serve as a useful factor for coding lessons learned?
A) type of project
B) stage in project life cycle
C) primary issue
D) all of these
Q4) A project team attempting to close a project should review which of the following to ensure the customers are satisfied that all required work was accomplished?
A) the project charter
B) the customer feedback and scope verification
C) the communication plan
D) the project organization chart
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