Management Information Systems
Final Exam
Course Introduction
Management Information Systems (MIS) is a course that explores the strategic use of information technology to support and enhance business operations, decision-making, and competitive advantage. Students learn about the design, implementation, and management of computer-based information systems, with a focus on how these systems facilitate organizational processes, data management, and communication. Key topics include information system components, enterprise resource planning, database management, networks, security, and the ethical and social implications of technology in business environments. Through case studies and practical assignments, students develop problem-solving skills essential for effective IT management in modern organizations.
Recommended Textbook
Management Information Systems 10th Edition by
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14 Chapters
1779 Verified Questions
1779 Flashcards
Source URL: https://quizplus.com/study-set/2824 Page 2
James A. OBrien George M. Marakas
Chapter 1: Foundations of Information Systems in Business
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/56221
Sample Questions
Q1) In the context of the information system model, software resources include the sets of operating instructions called _______________, which direct and control computer hardware.
Answer: programs
Q2) After data has been entered into a computerized information system, it is usually not necessary to correct or update it. That is the benefit of a computerized system-once entered, always correct.
A)True
B)False
Answer: False
Q3) Having a basic understanding of information systems is good, but not nearly as important as understanding other functional business areas.
A)True
B)False
Answer: False
Q4) Transaction processing systems process transactions in two basic ways, _______________ processing or real-time.
Answer: batch
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Chapter 2: Competing With Information Technology
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) A(n) _______________ strategy is a competitive strategy by which a firm develops unique products or services from those of its competitors, or makes radical business changes that may alter the fundamental nature of the industry.
A) alliance
B) growth
C) differentiation
D) innovation
Answer: D
Q2) When a firm develops ways to differentiate its products from a competitor's, it is pursuing a cost leadership strategy.
A)True
B)False
Answer: False
Q3) Leveraging organizational "know-how", performance support, interacting with operational databases, and building expert networks are part of the _______________ level of knowledge management.
Answer: enterprise intelligence
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Page 4
Chapter 3: Computer Hardware
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) All of the following relate to Peripherals except:
A) input devices
B) output devices
C) CPU devices
D) secondary storage devices
Answer: C
Q2) The primary storage (main memory) of a computer consists of microelectronic semiconductor memory chips.
A)True
B)False
Answer: True
Q3) The most recent entry to the information appliance and PDA market, from Apple, is
Answer: the iPhone
Q4) _______________ computers continue to handle the information processing needs of major corporations and governmental agencies with high transaction processing volumes or complex computational problems.
Answer: Mainframe
Q5) RFID stands for ____________________.
Answer: radio frequency identification
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Chapter 4: Computer Software
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Which of the following statements is applicable to the Java programming language?
A) It is a page description language that creates hypertext or hypermedia documents
B) It inserts control codes within a document that create links to other parts of the document or to other documents anywhere on the World Wide Web
C) It embeds control codes in the ASCII text of a document, which designates titles, headings, graphics, and multimedia components, as well as hyperlinks within the document
D) It consists of small application programs called applets that can be executed by any computer and any operating system anywhere in a network
Q2) According to the text, e-mail:
A) Is a fad that will soon disappear
B) Will be replaced by instant messaging
C) Works best in cloud computing
D) Has changed the way people work and communicate
Q3) _______________ is software that helps diverse software applications and networked computer systems exchange data and work together more efficiently.
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Chapter 5: Data Resource Management
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) In a(n) _______________ database structure, all of the relationships among records are one-to-many, because each data element is related to only one element above it.
A) hierarchical
B) relational
C) network
D) object-oriented
Q2) In mainframe and server computer systems, the database management system controls the _______________ of the databases of computer-using organizations.
A) maintenance
B) development
C) use
D) All of the choices are correct.
Q3) A database with a(n) _______________ data structure can easily handle a many-to-many data relationship.
A) hierarchical
B) network
C) relational
D) object-oriented
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Page 7
Chapter 6: Telecommunications and Networks
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Software that is installed on intranet Web servers can be accessed by employees within the company or by external business partners who are using Web browsers, if access is allowed by the company.
A)True
B)False
Q2) Newly developed optical routers will be able to send optical signals up to 2,500 miles without regeneration.
A)True
B)False
Q3) Multiplexers work to increase the number of transmissions possible, while also increasing the number of physical data channels.
A)True
B)False
Q4) Voice over IP is a technology that allows a remote worker to function as if he or she were directly connected to a regular telephone network, even while at home or in a remote office.
A)True
B)False
Q5) _______________ are the most common type of communications processor.
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Chapter 7: Electronic Business Systems
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) According to the Ogilvy and Mather case, companies should stick to the true blue American business formula.
A)True
B)False
Q2) Instead of focusing on the information processing requirements of business functions, enterprise software focuses on supporting integrated clusters of _______________ involved in the operations of a business.
A) application software
B) business processes
C) customer relationships
D) all of the choices are correct.
Q3) Networked enterprises view _______________ systems as a strategic way to use IT to decentralize information resources.
A) electronic business
B) enterprise collaboration
C) cross-functional enterprise
D) supply chain management
Q4) _______________ control is the use of computers to control an ongoing physical process.
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Chapter 8: Enterprise Business Systems
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) According to the textbook case, Telefonica realized that many smaller businesses could not afford standard EDI services, so they offered InfoEDI which allows transmission to be entered and processed _______________.
Q2) A(n) _______________ CRM provides all users with the tools and information they need to fit their individual roles and preferences.
A) operational
B) analytical
C) collaborative
D) portal-based
Q3) According to the textbook case, InfoEDI's forms-based interface lets businesses connect to InfoEDI via modems and Web browsers.
A)True
B)False
Q4) According to the textbook case, CRM is easier to implement when _______________.
Q5) CRM software is difficult to install because it often touches many different legacy systems.
A)True
B)False
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Chapter 9: Electronic Commerce Systems
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Customer-focused e-businesses use tools such as e-mail, chat systems, and discussion groups to nurture online communities of _______________ among employees and customers.
Q2) Which of the following companies entered into a joint venture in order to handle the e-commerce side of its business?
A) Barnes and Noble
B) Rite Aid
C) KB Toys
D) Office Depot
Q3) When accessing an e-commerce site, you will generally be given access to all of the following except:
A) Webmaster administration areas
B) Product databases
C) Online ordering systems
D) Online customer support
Q4) _______________ are companies that serve as intermediaries in e-business and e-commerce transactions.
Q5) Searching for a product by its description, such as "girls red gym shorts," is an example of a _______________ search.
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Chapter 10: Decision Support Systems
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Which of the following statements is a characteristic of the content dimension of information?
A) Information is provided when it is needed.
B) Information is related to the information needs of a specific recipient for a specific situation.
C) Information is provided in an easy-to-understand form.
D) Information is presented in a narrative, numeric, or graphic form.
Q2) Management information systems provide ad hoc, flexible, and adaptable reports.
A)True
B)False
Q3) Dell, Wal-Mart, and Amazon are a few of the companies using _______________ DSS models to stimulate and optimize supply chain flow and reduce inventory levels.
A) pricing
B) product and service quality
C) financial performance
D) supply chain
Q4) Operational databases are maintained by transaction processing systems.
A)True
B)False
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Chapter 11: Developing Businessit Strategies
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The business/IT planning process focuses on discovering innovative approaches to satisfying a company's customer value and business value goals.
A)True
B)False
Q2) _______________ are the potential for business and market losses posed by competitors, competitive forces, government, or disruptive technologies.
Q3) Having a _______________ perspective means reflecting on the performance of key business processes.
A) learning and growth
B) customer
C) financial
D) business process
Q4) _______________ planning is done on a short-term basis to implement and control day-to-day operations.
A) Strategic
B) Operational
C) Tactical
D) Scenario
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Chapter 12: Developing Businessit Solutions
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Which of the following factors is related to technical feasibility?
A) Customer acceptance
B) Governmental restrictions
C) Cost savings
D) Network reliability
Q2) All of the following are activities performed during the controlling project management phase except:
A) Create reporting tools
B) Compare actual progress with baseline
C) Establish reporting obligations
D) Writing a detailed project plan
Q3) When analyzing a potential application, the proper order of actions should be:
A) input, output, processing
B) processing, output, input
C) input, processing, output
D) output, input, processing
Q4) Testing, data conversion, documentation, and _______________ are the keys to successful implementation of a new business system.
Q5) The _______________ stage is the first step in the systems development process.
Q6) A __________ is a special set of activities with a clear beginning and end.
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Chapter 13: Security and Ethical Challenges
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) _______________ means getting access to a computer system, reading some files, but neither stealing nor damaging anything.
A) Electronic breaking and entering
B) Sniffing
C) Snooping
D) Dumpster diving
Q2) ________________ is a special class of adware that collects specific information about you, ranging from general demographics to credit card and social security numbers, using the user's Internet connection in the background without his/her knowledge or explicit permission.
Q3) Sifting through a company's garbage looking for information to help break into the company's computers; sometimes used in conjunction with social engineering is called:
A) Dumpster diving
B) Denial of service
C) A back door
D) A sniffer
Q4) Unauthorized copying of software, or ________________, is a major form of software theft.
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15
Chapter 14: Enterprise and Global Management of Information Technology
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Software packages must be purchased from the same vendor in order to be compatible in multiple countries.
A)True
B)False
Q2) The _______________ usually knows Java, Perl, C++, and Web services. He/she also has experience in systems architecture, and can design an Internet solution from concept through implementation.
A) e-commerce architect
B) practice manager
C) systems analyst
D) chief technology officer
Q3) According to the text, the key to high quality information system performance is extensive and meaningful managerial and end user involvement.
A)True
B)False
Q4) Outsourcing is usually not an option for smaller businesses.
A)True
B)False
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