Management Information Systems
Final Exam Questions
Course Introduction
Management Information Systems (MIS) is a foundational course that explores the integration of information technology with business processes to support organizational decision-making, efficiency, and strategic objectives. Students will learn about the various types of information systems commonly used in businesses, the role of MIS in problem-solving and managerial decision-making, and how information systems contribute to competitive advantage. The course covers key topics such as systems analysis and design, database management, enterprise resource planning, the ethical and security issues in information systems, and the impact of emerging technologies on business operations. Through case studies and real-world examples, students will gain practical insights into how MIS supports organizations in adapting to an ever-evolving digital landscape.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Describe the functions of a social networking site. Answer: Social Networking sites provides users with the ability not only to create his/her own personal profile,but also to link this profile to friends,family,team members,and other web acquaintances with similar sites.
Q2) Information systems are not created for the sheer joy of exploring technology. A)True
B)False Answer: True
Q3) Information systems exists to help businesses to A) save money.
B) better organize our lives.
C) be more profitable.
D) be more competitive.
E) archieve goals and objectives.
Answer: E
Q4) E-mail is an example of an information system. A)True
B)False Answer: True
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Chapter 2: Business Process Management and Decision Making
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Managerial decisions refer to
A) day-to-day activities.
B) broader-scope, organizational issues.
C) an understood and accepted method for making decisions.
D) the allocation and utilization of resources.
E) the control of resources and activities.
Answer: D
Q2) If you do not know what to do with the information that your IS produces (even if it is a perfectly functioning IS):
A) you likely started with faulty data.
B) you probably have the wrong communications software.
C) ask a techie for a translation.
D) you can still make decisions based on that information.
E) you are wasting your time and money.
Answer: E
Q3) When data is presented with a meaningful context,it becomes information.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following best describes the introduction of a disruptive technology in Canada?
A) The introduction of high definition TV
B) The introduction of movies on DVDs
C) The introduction of satellite radio
D) The introduction of digital projection in theatres
E) The introduction of Automatic Teller Machines
Answer: E
Q2) A value chain (is)
A) a group of activities that improve the effectiveness of a good or service.
B) describes how a product moves through a distribution channel.
C) a group of activities that improve the efficiency of a good or service.
D) describes total amount of money spent on making a product.
E) describes the transactions that occur between the vendor and the consumer.
Answer: A
Q3) What are three ways that value can be created by Information Technology investments?
Answer: 1)through productivity gains,2)altering the structure of competition,3)more efficient operations which reduce cost to final customer.
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Page 5
Chapter 4: Hardware and Software
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) A kilobyte is a collection of
A) 512 bytes.
B) 1024 bytes.
C) 1024 megabytes.
D) 1024 gigabytes.
E) 8 bytes.
Q2) Describe how you would stay informed about changes in technology.
Q3) A printer is an example of an input hardware device.
A)True
B)False
Q4) What is firmware?
Q5) Software vendors intentionally leave security holes in their software so they can charge for patches and fixes later.
A)True
B)False
Q6) The type of CPU required will often depend on the type of computing done.
A)True
B)False
Q7) What are the different categories of hardware? Give an example of each.
Q8) Explain why it is important for a manager to know how computers work.
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Chapter 5: Database and Content Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A group of similar rows or records is called a ________.
A) database
B) table
C) instance
D) attribute
E) column
Q2) Which of the following are not considered to be metadata?
A) Field properties
B) Description
C) File name
D) Data type
E) Field name
Q3) A database form translates inputted changes into a SQL query in order for the database to process them.
A)True
B)False
Q4) It is often said that much of corporate data resides in various unrelated spreadsheet files or,"spreadsheet silos." What are these concepts and why are they a problem?
Q5) Explain the difference between a primary key and a foreign key.
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Chapter 6: Networks and Collaboration
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Narrowband connections typically have connection speeds
A) less than 256 kbps.
B) less than 128 kbps.
C) great than 56 kbps.
D) greater than 256 kbps.
E) less than 56 kbps.
Q2) Satellite transmission is often part of a Wide Area Network (WAN).
A)True
B)False
Q3) WWANs
A) are no bigger than a kilometer across.
B) are bigger than WLANs but slower.
C) are run on optical fibre.
D) use the 10/100/1000 standard.
E) are bigger than WLANs and use cellular networks.
Q4) A Local Area Network (LAN)would be used to connect computers located in Calgary and Montreal.
A)True
B)False
Q5) What is the purpose of a DHCP server?
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Chapter 7: Competitive Advantage and Business Proces
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Porter's concept of the "process chain" is crucial for developing a competitive strategy.
A)True
B)False
Q2) The purpose of relationship management applications is to
A) extend social marketing effectiveness.
B) reduce accounts receivable.
C) advertise promotions in a timely way.
D) get new customers.
E) maximize the value of the existing customer base.
Q3) Which of the following is involved in supply chain management?
A) SRM
B) CRM
C) VRM
D) CRM and VRM
E) SRM and CRM
Q4) Customer Relationship Management (CRM)is an example of a cross-functional system.
A)True
B)False
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The data resource challenge refers to the lack of data to support decision making.
A)True
B)False
Q2) Highly summarized data is known as being A) coarse.
B) fine.
C) inconsistent.
D) too summarized.
E) too comprehensive.
Q3) The purpose of a business intelligence system is to provide information that A) improves decision making.
B) can be summarized.
C) is less granular.
D) follows privacy legislation.
E) has only one level of complexity.
Q4) Market-basket analysis is a data-mining system,which computes correlations based on past orders to determine items that are frequently purchased together.
A)True
B)False
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Describe the term "network effects" and give two instances where network effects are important to business.
Q2) When it comes to social networks,if a company hires sales people,has a strong customer support system,and engages in public relations,the company is building A) a strong brand.
B) word of mouth.
C) social capital.
D) sales leads.
E) customer loyalty.
Q3) The Web 2.0 business model relies on software licensing to provide software as a service.
A)True
B)False
Q4) B2C,or business-to-consumer engages in sales between a supplier and a retail customer.
A)True
B)False
Q5) Using specific examples,describe how social networks add value to business.
Q6) What is a mashup? Give an example of a mashup.
Page 11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Organizations are looking for business professionals who have knowledge,skills,and personal qualities that will allow them to lead and support the effective and competitive use of information systems.
A)True
B)False
Q2) The single most important criterion for information systems success is for users to take ________ of their systems.
A) on the success
B) on the use
C) on the task of development
D) on the growth
E) ownership
Q3) The primary purpose of the ________ phase of the SDLC approach is to manage the scope of the IT project.
A) system definition
B) component design
C) implementation
D) system maintenance
E) requirements analysis
Page 12
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Chapter 11: Structure, governance and Ethics
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Bill 198 affects mainly
A) production systems
B) operational information systems.
C) databases.
D) data warehouses.
E) accounting information systems.
Q2) The challenge in developing systems that effectively support business objectives include
A) a required understanding of the business process.
B) a required understanding of the business process and the technological architecture of underlying information systems.
C) a required understanding of the business process and information management.
D) a required understanding of the technological architecture of underlying information systems.
E) a required understanding of information management.
Q3) Green IT practices include using the "sleep" mode of your computer,recycling of computers,and buying energy-efficient electronics.
A)True
B)False
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Page 13
Chapter 12: Managing Information Security and Privacy
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) What are the three general sources of IS security threats? Which one is the most dangerous? Which one is the easiest to plan for?
Q2) A company should clearly define the security ________ for each position.
A) accounts
B) levels
C) responsibilities
D) backups
E) safeguards
Q3) Passwords have weaknesses because users often choose simple passwords,which ________ systems can easily guess.
A) security
B) intrusion
C) antivirus
D) malware
E) biometric
Q4) Smart cards are convenient and easy to use since they don't require any PIN numbers for authentication.
A)True
B)False
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Every process should have at least one data flow __________ coming into it and out of it.
A) diagram
B) entity
C) positive
D) connector
E) MS Visio file
Q2) In DFD,the Top Process or Level 0 diagram does not provide much detail about the process.
A)True
B)False
Q3) Applications that support the development of business process models are referred to as
A) modeling tools.
B) worksheets.
C) information systems.
D) graphics programs.
E) props.
Q4) Describe how business process modelling can add value to an organization.Be sure to include and define the term "process aware".
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) To place a graph on your spreadsheet you would use the ________ tab.
A) View
B) Page Layout
C) Home
D) Insert
E) Data
Q2) $B$4 is an example of a(n)
A) synchronous reference.
B) fixed reference.
C) asynchronous reference
D) relative reference.
E) absolute reference.
Q3) Today the term spreadsheet almost always refers to electronic models.
A)True
B)False
Q4) Describe how you would enter a new formula that adds the value of two cells into and Excel spreadsheet.
Q5) Cells can only store numbers.
A)True
B)False
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Chapter 15: Database Design and Entity Relationships
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Normalization is a process that helps ensure that the tables from the database design process are well structured.
A)True
B)False
Q2) Once the entities have been defined,the data model can be implemented directly on the DBMS.
A)True
B)False
Q3) ________ is the process of converting poorly-structured tables into two or more well-structured tables.
A) Application development
B) Normalization
C) Structuring
D) Clarification
E) Conversion
Q4) When a student can have more than one adviser it is a N:M relationship.
A)True
B)False
Q5) Describe an E-R diagram.
Q6) Describe how normalization works.
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) The description in the table design window is used for ________.
A) additional data type information
B) formatting fields
C) documentation
D) setting properties
E) additional field name information
Q2) What are data entry forms used for and how are they created in MS Access?
Q3) A data entry form in Access can be created using the Form tool in the Create tab ribbon.
A)True
B)False
Q4) In MS Access,________ is a term that refers to the attributes that are described in the data model.
A) table
B) data
C) field
D) application
E) key
Q6) What are reports used for and how are they created in MS Access? Page 18
Q5) Why are queries so useful and how are they created in MS Access?
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Page 19
Chapter 17: Understanding MS Project: Features and Functions
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) You can create subtasks within the tasks of a project.
A)True
B)False
Q2) Why is MS Project considered a full-service product?
Q3) MS Project allows a project manager to control resources.
A)True
B)False
Q4) MS Project stores information about
A) budgets, resources, and employee SIN's.
B) resources, tasks, and customer buying history.
C) tasks, resources, and work contracts.
D) schedules, emails, and budgets.
E) budgets, resources, and tasks.
Q5) A Tracking Gantt allows a project manager to track the progress of a project against a baseline.
A)True B)False
Q6) Resources cannot be added to the tasks shown in the Gantt chart.
A)True
B)False Page 20
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Page 21