Management Information Systems
Final Exam Questions
Course Introduction
Management Information Systems (MIS) explores how organizations leverage information technologies to improve decision-making, streamline operations, and achieve strategic objectives. The course covers foundational concepts in information systems, including hardware, software, databases, networks, and enterprise systems. Students examine how MIS supports business processes, facilitates communication, and provides a competitive advantage. Key topics also include systems development, data security, ethical considerations, and the role of information systems in organizational change. Through case studies and practical applications, students gain insights into designing, implementing, and managing effective information systems in a rapidly evolving digital landscape.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David
M. Kroenke
Available Study Resources on Quizplus 17 Chapters
1314 Verified Questions
1314 Flashcards
Source URL: https://quizplus.com/study-set/1253
Page 2
Chapter 1: Information Systems and You
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/24735
Sample Questions
Q1) According to Industry Canada,in 2010 the percentage of Canadian ICT workers who have a university degree is
A) 44%.
B) 40%.
C) 41%.
D) 43%.
E) 42%.
Answer: A
Q2) One example of a simple information system that business people use would be
A) instant messaging.
B) a hard drive.
C) a cell phone.
D) a keyboard.
E) a wireless mouse.
Answer: A
Q3) Understanding the implications of technological change allows for greater effectiveness of business professionals.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Business Process Management and Decision Making
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/24736
Sample Questions
Q1) Items of value are referred to as A) money.
B) valuables.
C) resources.
D) facilities.
E) equipment.
Answer: C
Q2) Business processes are synonymous with business systems. A)True
B)False
Answer: True
Q3) Provide an example of an unstructured decision.
Answer: An unstructured decision process is one for which there is no agreed-on decision-making method.Predicting the future direction fo the economy or the stock market is a famous example.
Q4) What is data and how is it different from information?
Answer: Data are simply the raw recorded facts and figures.Data is one of the five basic components of an information system.The system turns data into information by classifying,summarizing,sorting it and giving it a meaningful context.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Productivity, innovation and Strategy
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24737
Sample Questions
Q1) What are three ways that value can be created by Information Technology investments?
Answer: 1)through productivity gains,2)altering the structure of competition,3)more efficient operations which reduce cost to final customer.
Q2) Which of the following makes it difficult for a company to copy a rival's information systems?
A) The data is different in the two organizations.
B) It is difficult to duplicate business processes.
C) Technology may not be available for sale.
D) mastering the art of integrating technology and people.
E) Talent is hard to recruit.
Answer: D
Q3) A company can use products to create competitive advantage by A) differentiating its products.
B) raising prices.
C) adding products to its product line.
D) increasing brand awareness.
E) lowering prices.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Hardware and Software
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/24738
Sample Questions
Q1) Magnetic and optical disks are considered to be nonvolatile memory.
A)True
B)False
Q2) Linux is an example of
A) an application.
B) horizontal-market software.
C) vertical-market software.
D) one-of-a-kind application.
E) operating system software.
Q3) A ________ is the smallest piece of data in this list.
A) byte
B) field
C) file
D) table
E) record
Q4) One way to stay informed about technology changes in your area of business is to get involved as a user representative on technology committees in your organization.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Database and Content Management
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24739
Sample Questions
Q1) Which of the following techniques is used to resolve the lost-update problem?
A) Preemptive updating
B) Sharing
C) Task switching
D) Locking
E) Multitasking
Q2) A database can have one and only one application.
A)True
B)False
Q3) What is meant by a relational database? What are the advantages of relational database technology?
Q4) ________ software assists in creating,maintaining,and manipulating databases.
A) DMS
B) KMS
C) DBMS
D) MIS
E) DBM
Q5) The only remaining personal DBMS today is Paradox.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Networks and Collaboration
Available Study Resources on Quizplus for this Chatper
97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/24740
Sample Questions
Q1) Workflow Control is required in collaborative work so that one worker's work does not interfere with another worker's work.
A)True
B)False
Q2) Communication skills and culture are critical factors in collaboration efforts.
A)True
B)False
Q3) What is a VPN and how does it work? Give an example of how it is used in business.
Q4) What is the purpose of a DHCP server?
Q5) A tunnel is a virtual,private pathway over a public or shared network from the VPN client to the VPN server.
A)True
B)False
Q6) ________ is the most popular LAN standard.
A) 802.11g
B) UML
C) Ethernet
D) TCP/IP
E) OSI
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Competitive Advantage and Business Proces
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/24741
Sample Questions
Q1) Porter's concept of the "process chain" is crucial for developing a competitive strategy.
A)True
B)False
Q2) ERP systems handle
A) mainly HR functions.
B) mainly sales tracking.
C) only accounting.
D) All of the company's functions.
E) sales and accounting.
Q3) Sales management applications support
A) the maximization of the value of the customer.
B) sales to existing customers.
C) network marketing.
D) database conversion
E) prospecting for new customers.
Q4) Enterprise Resource Planning software uses one database to connect the functional areas.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Decision Making and Business Intelligence
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/24742
Sample Questions
Q1) Is it better to have data that is too fine or too coarse? Explain.
Q2) Online transaction processing (OLTP)systems are the backbone of all cross-functional systems in a company.
A)True
B)False
Q3) Regression analysis measures the impact of a set of variables on another variable.
A)True
B)False
Q4) What is a data mart?
Q5) To realize a competitive advantage from data an organization must
A) collect the data.
B) view data as a liability.
C) use the data to make better decisions.
D) view data as an asset.
E) analyze the data.
Q6) What are the three assumptions that Ackoff disagreed with?
Q7) Clickstream data is very fine data.
A)True
B)False
10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: E-Commerce, social Networking and Web 20
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/24743
Sample Questions
Q1) Describe the term "network effects" and give two instances where network effects are important to business.
Q2) Web 2.0 applications need to be installed on the user's computer before the application can be used.
A)True
B)False
Q3) Viral marketing is the term used when
A) news is spread by repeated sending of a message from one person to others who repeat the cycle.
B) users get tired of the message.
C) an ad campaign increases sales less than 2%.
D) an ad pops up when the user goes to a new web page.
E) drug companies advertise cold medicine.
Q4) Disintermediation is the elimination of sales taxes when selling on line.
A)True B)False
Q5) List 5 issues facing manufacturers who wish to start selling directly to consumers via e-commerce.
Q6) What is a mashup? Give an example of a mashup.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Acquiring Information Systems Through Projects
Available Study Resources on Quizplus for this Chatper
82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/24744
Sample Questions
Q1) Wallace and Keil identified _______ risks inherent in IT projects.
A) 41
B) 52
C) 25
D) 5
E) 21
Q2) The primary purpose of the ________ phase of the SDLC approach is to manage the scope of the IT project.
A) system definition
B) component design
C) implementation
D) system maintenance
E) requirements analysis
Q3) During the maintenance phase,IS personnel may create
A) service packs, new releases and patches.
B) plans for database design and related structures.
C) component design outlines.
D) ways to motivate employees.
E) cost and schedule feasibility studies.
Q4) What are three areas that affect IT project risk?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Structure, governance and Ethics
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/24745
Sample Questions
Q1) If described in one wod,IS ethics are about understanding our
A) thoughts.
B) thinking.
C) wishing.
D) culture.
E) choices.
Q2) What is the Zachman Framework?
Q3) Which of the following is the most important indicator of alignment?
A) Return on investment in IT
B) Investment level in IT
C) Communication among IT executives
D) Communication between IT and business executives
E) Funding of IT
Q4) Bill 198 is commonly known as the Sarbanes-Oxley Act.
A)True
B)False
Q5) Whistle blowers have shown us that it is quite acceptable to "do what your boss says" or "do what your system tells you" when it comes to ethical situations
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Information Security and Privacy
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/24746
Sample Questions
Q1) What is an unauthorized data disclosure?
Q2) It is possible for some malware to install itself on your computer by you doing nothing more than opening a(n)
A) web page.
B) file.
C) e-mail
D) computer.
E) account.
Q3) Following a disaster,hot sites provide office space,but customers themselves must come and provide and install the equipment needed to continue operations.
A)True
B)False
Q4) A hacker can launch a denial of service attack against a web server by ________ it with millions of bogus service requests.
A) programming
B) flooding
C) denying
D) hacking
E) probing
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/24733
Sample Questions
Q1) Data flow diagrams are used by approximately _________ of all process modeling practitioners
A) 78%
B) 55%
C) 78 %
D) 42%
E) 60%
Q2) There are three basic rules for drawing a DFD.
A)True
B)False
Q3) DFD shapes include
A) process, octagons and interface.
B) interface, neural, and connector.
C) connector, data store and process.
D) Page layout, process and interface.
E) Insert, delete and typeover.
Q4) One of the added values a business process model provides is the notion of making individuals process aware.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/24732
Sample Questions
Q1) Excel provides powerful graphing capabilities.
A)True
B)False
Q2) If you want to apply the same "growth rate" to a number of formulas in different cells you would use a(n)
A) asynchronous reference.
B) absolute reference.
C) intact reference.
D) relative reference.
E) synchronous reference
Q3) "C8" is an absolute reference.
A)True
B)False
Q4) Formatting cells allows the user to better see the type of data that is in a cell.
A)True
B)False
Q5) "2B" would be a cell reference.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Database Design and Entity Relationships
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/24731
Sample Questions
Q1) The user's review of the data model is
A) done after the database is programmed
B) treated as a casual process
C) not necessary
D) not usually done
E) crucial
Q2) ________ is the process of converting poorly-structured tables into two or more well-structured tables.
A) Application development
B) Normalization
C) Structuring
D) Clarification
E) Conversion
Q3) ________ is used to indicate a many-to-many relationship.
A) N:M
B) 1:M
C) M:N
D) M:M
E) 1:1
Q4) Describe an E-R diagram.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/24730
Sample Questions
Q1) Why are queries so useful and how are they created in MS Access?
Q2) ________ ask questions about the data.
A) Reports
B) Queries
C) Modules
D) Forms
E) Tables
Q3) Access provides a graphical user interface for creating database queries.
A)True
B)False
Q4) Access' graphical query interface translates statements into ________.
A) VBA
B) ASP
C) query
D) SQL
E) C++
Q5) In the table design mode in Access the field and data type are required to create an attribute.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Understanding MS Project: Features and Functions
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/24734
Sample Questions
Q1) Resources cannot be added to the tasks shown in the Gantt chart.
A)True
B)False
Q2) A Tracking Gantt allows a project manager to track the progress of a project against a baseline.
A)True
B)False
Q3) Dependent tasks are either predecessors or successors.
A)True
B)False
Q4) Project provides a variety of screens to capture the full picture of the project.
A)True
B)False
Q5) The resource view shows all the tasks associated with a project and how long they are expected to last.
A)True
B)False
Q6) What is a dependency between two tasks?
19
Q7) Why is MS Project considered a full-service product?
To view all questions and flashcards with answers, click on the resource link above.