Management Information Systems
Exam Preparation Guide
Course Introduction
Management Information Systems (MIS) explores the role of information technology in supporting and enhancing business operations, decision-making, and strategic advantage. The course covers key concepts in information systems, including system components, types, and functions, as well as how organizations use MIS to collect, process, and analyze data for efficient management. Students will learn about the challenges and opportunities of integrating technology with business processes, how to evaluate and implement MIS solutions, and the impact of emerging trends such as cloud computing, big data, and cybersecurity on organizational success. Through case studies and practical applications, students will develop skills in aligning technology with business goals and managing information resources effectively.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition by
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Page 2
Wallace
Chapter 1: Information Systems and People
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) In Malaysia, the government partners with Universiti Kebangsaan Malaysia in an innovative effort to identify especially talented youth. They use a test that can be delivered online throughout the country's schools, which makes it accessible to students everywhere. This is an example of ________.
A) data-driven decision making
B) strategic use of information systems
C) use of business intelligence
D) use of information systems for revenue generation
Answer: B
Q2) Which of the following is a top business priority for IT leaders?
A) business process improvement
B) creating technical infrastructure
C) improving the brand image of products
D) improving enterprise workforce effectiveness
Answer: A
Q3) In certain situations, such as fund-raising for an NGO, information systems are not of much use.
A)True
B)False
Answer: False
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Chapter 11: Systems Development and Procurement
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following is an advantage of a prepakaged software?
A) It requires shorter implementation time.
B) It is tailored closely to the organization's needs.
C) It offers strategic value that contributes to a company's competitive advantage.
D) It has high overall cost.
Answer: A
Q2) Which of the following is an example of a systems integrator?
A) A consultant who ensures that employees are making the best use of information systems.
B) A manager who, through leadership, prepares the organization for change to become dynamic.
C) A manager who inspires employees to work together and provide resources the project team needs.
D) A consultant who ensures that hardware and software components of an IS work together.
Answer: D
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4
Chapter 12: Project Management and Strategic Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following best describes confirmation bias?
A) the tendency to claim more responsibility for successes than failures
B) the tendency to rely on one piece of information, however irrelevant
C) the tendency to choose information that supports our existing position
D) the tendency to judge an event based on how easily examples come to mind
Q2) The ________ refers to the longest course through the project, which identifies those tasks that can't be delayed without affecting the finish date.
A) clustering coefficient
B) critical path
C) long tail
D) project map
Q3) A(n) ________ is an initiating process where stakeholders meet one another, sometimes for the first and only time.
A) kickoff meeting
B) board meeting
C) pre-bid meeting
D) annual general meeting
Q4) Explain the closing processes involved in project management.
Q5) What is change management?
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Chapter 2: Information Systems and Strategy
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Lifetime Television, an American cable television company, specifically targets women viewers. The channel is devoted to movies, sitcoms, and dramas that are either geared toward women or feature women in lead roles. This is an example of a ________ strategy.
A) market leadership
B) cost leadership
C) focused
D) price leadership
Q2) Which of the following typically is the biggest cost component in an organization's IT spending?
A) cost of keeping the IT services running
B) cost of buying computer hardware
C) cost of buying new software
D) cost of building IT infrastructure other than computers
Q3) Which of the following is a valid observation of the rivalry among existing competitors?
A) It is damaging for the competitors.
B) It leads to perfect competition.
C) It results in losses for the customers.
D) It helps the market grow in terms of quality.
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Chapter 3: Information and Communications Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following was the main function of computers in the 1980s?
A) complex financial transactions
B) weather modeling
C) word processing
D) molecular analysis
Q2) Which of the following types of networks has one or more high performance hosts running programs and storing data that different users can access?
A) client-server network
B) overlay network
C) peer-to-peer network
D) voice over IP network
Q3) Explain object-oriented programming with an example.
Q4) A legacy system is a system that is an assemblage of inter-related, tightly bound elements that cannot be differentiated or upgraded.
A)True
B)False
Q5) Virtualization is an eco-friendly technology.
A)True
B)False
Page 7
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Chapter 4: Managing Information Resources with Databases
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The database management software Oracle uses which type of database architecture?
A) network database
B) relational database
C) hierarchical database
D) object-oriented database
Q2) Structured information can be defined as data ________.
A) that can be organized into hierarchies
B) that cannot be linked together
C) about data that clarifies the nature of the information
D) that is difficult to break down
Q3) Which of the following ensures that there will be minimum redundancy in a relational database?
A) foreign key
B) autonumbering
C) functional ID
D) one to one relationships
Q4) While designing the relational database for DD-Designs, Devon Degosta wanted to add the departmental phone number to the employee ID. Why was this problematic and what was the solution?
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Chapter 5: Information Systems for the Enterprise
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) CNN deployed Salesforce.com for its sales team; it provides real-time web-accessible metrics showing number of new accounts for each rep, and it automatically sends e-mails to the whole organization to recognize and congratulate the top performers. This works on which of the following principles?
A) self-determination theory
B) team-dynamics theory
C) human motivation
D) social comparison
Q2) Exception reports help in ________.
A) mandating stricter financial reporting
B) identifying key elements from statistical tables
C) spotting fraudulent transactions
D) conducting financial analysis
Q3) Attracting new customers is often more difficult and expensive than retaining existing ones.
A)True
B)False
Q4) What is sentiment analysis? Explain, with an example, how it can help businesses.
Q5) What is a web beacon? How can people avoid them?
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Chapter 6: The Web and E-Commerce
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Not all devices connected to the Internet have a unique IP address.
A)True
B)False
Q2) What is the Adwords program?
Q3) Which of the following will NOT improve the web accessibility of a site?
A) adding alternative text tags for every image
B) implementing forms that require a mouse click
C) using self-explanatory links
D) making bold headings, short paragraphs, and orderly paragraph arrangements
Q4) BusinessUSA.com allows small-scale producers to post information about their products on the site and prospective buyers compare the prices and features of the competing products before purchasing them. Which of the following types of e-marketplaces is BusinessUSA.com a member of?
A) business to consumer (B2C)
B) business to business (B2B)
C) consumer to consumer (C2C)
D) consumer to business (C2B)
Q5) Describe some of the challenges faced by online marketers.
Q6) What is a cookie? How does it help e-commerce websites?
Q7) What are the uses of shopping cart software?
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Chapter 10: Ethics, Privacy, and Security
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) For which of the following purposes are botnets most likely to be used?
A) capturing Internet users' sensitive information
B) attracting different types of malware to track their origins
C) encrypting critical information to protect from loss or corruption
D) track and eliminate computer worms and viruses
Q2) Janet Shulz received an e-mail that contained a link to a website that imitated the authentic website of her bank. The e-mail requested her to key in her credit card number, her Social Security Number, and her date of birth. She later found that her credit card was fraudulently charged for transactions she never made. It is inferred from this case that Janet is a victim of ________.
A) distributed denial of service
B) keylogging
C) phishing
D) cache poisoning
Q3) Biometric identifiers refer to something the user knows, such as a user ID, password, PIN, or answer to a security question.
A)True
B)False
Q4) Write a brief note on encryption of digital information.
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Chapter 7: Business Intelligence and Decision Support
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) What are the six key design tips recommended for designing a dashboard?
Q2) Grey Thompson is the largest advertising firm in Washington. What level of decision making would Josh Lucas, a marketing manager, be involved in if he undertakes decisions on promotional campaigns, guerilla marketing, and brand awareness?
A) operational
B) tactical
C) strategic
D) administrative
Q3) Which of the following is a characteristic of neural nets?
A) They imitate service robots on rescue missions.
B) They imitate the reasoning of a robot in decision making processes.
C) They draw from a base of knowledge about a particular subject area to come to a decision or recommendation.
D) They mimic the way a human brain works.
Q4) Optimization is an extension of goal seeking, in which a user can change many variables to reach some maximum or minimum target, as long as the changes stay within the constraints the user identifies.
A)True
B)False
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Chapter 8: Collaborating with Technology
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following is true of group decision support systems?
A) They allow users to collaborate with each other asynchronously, saving time and effort in coordination.
B) They allow users to express independent viewpoints that may differ from those of others in the group.
C) They do not support anonymity and require users to use their real names, to increase accountability.
D) They give high-status individuals within the group a disproportionate influence on decisions.
Q2) What are wikis? What functions do they perform?
Q3) ________, a form of collaborative technology, is low on interactivity as well as media richness.
A) Discussion forums
B) Telepresence technologies
C) Video conferencing
D) Face-to-face interactions
Q4) How do online discussion forums function?
Q5) What are the processes involved in group decision support systems?
Q6) What are blogs and how can they benefit organizations?
Page 13
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Chapter 9: Knowledge Management and E-Learning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Discuss the three main types of intellectual capital.
Q2) The person in an e-learning program who knows just what should be included in the course and possesses the content expertise is known as a(n) ________.
A) semantic reasoner
B) subject matter expert
C) lexical analyzer
D) knowledge engineer
Q3) ________ refers to a system in which online resources and their relationships can be read and understood by computers.
A) Semantic web
B) Walled garden
C) Mashup
D) Virtualization engine
Q4) The ________ is the person who brings together the knowledge and skills about what strategies work best for e-learning.
A) instructional designer
B) subject matter expert
C) project sponsor
D) semantic reasoner
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