Management Information Systems
Exam Solutions
Course Introduction
Management Information Systems (MIS) explores the strategic role of information technology in organizations, focusing on how systems and technology can be leveraged to improve business operations, decision-making, and competitive advantage. The course covers the design, implementation, and management of information systems, examining topics such as data management, e-commerce, system security, and the integration of information systems into business processes. Students analyze case studies, learn about current trends, and develop practical skills for managing both the technical and organizational aspects of information systems in the modern business environment.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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12 Chapters
770 Verified Questions
770 Flashcards
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Page 2
Chapter 1: Managers: Key to Information Technology
Results
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Explain the purpose of electronic corporate directories.
Answer: Electronic corporate directories are used in large organizations to find the right person with whom to collaborate on an issue or opportunity.Increasingly,organizations are creating online electronic corporate directories to solve this problem.IBM added many new features and capabilities when it recently reworked its online employee directory,called BluePages.This network IT application consists of three components-a database of information about employees' skills,knowledge areas,and experience; a search engine; and collaboration features that connect employees and facilitate the sharing of information.Employee profiles contain a photo and an audio file that provides the correct pronunciation of their name.Each profile is updated continually to show the local time at the person's location and his availability for immediate contact.
Q2) To implement an IT system successfully,a company might need to change its business processes,worker roles and responsibilities,reward systems,and decision making.
A)True
B)False
Answer: True
Q3) The ANSI standard is used in ____________________. Answer: North America
Page 3
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Chapter 2: Strategic Planning
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60 Flashcards
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Sample Questions
Q1) ____________________ strategic planning is the most frequently used approach.
Answer: Goals-based
Q2) UPS has extensively tested ____ technology as a possible replacement for the bar coding it uses to sort packages.
A) BID
B) UID
C) G2
D) RFID
Answer: D
Q3) UPS currently is evaluating and testing the second generation of the DIAD.
A)True
B)False
Answer: False
Q4) The ____ must be able to communicate well and should be accessible to other corporate executives.
A) CIO
B) CISO
C) CTO
D) CIFO
Answer: A
Page 4
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Chapter 3: Project Management
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Sample Questions
Q1) The success rate for IT-related projects is generally high.
A)True
B)False Answer: False
Q2) Capital items typically have a useful life of several years.
A)True
B)False Answer: True
Q3) Explain what a project is.
Answer: A project is a temporary endeavor undertaken to create a unique product,service,or result.Each project attempts to achieve specific business objectives and is subject to certain constraints such as total cost and completion date.As previously discussed,there must be a clear connection between business objectives,goals,and projects; also,projects must be consistent with business strategies.For example,an organization may have a business objective to improve customer service by offering a consistently high level of service that exceeds customers' expectations.Initiating a project to reduce costs in the customer service area by eliminating all but essential services would be inconsistent with this business objective.
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Chapter 4: Business Processing and IT Outsourcing
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Sample Questions
Q1) Often,an outsourcing service provider can perform a business process better than its clients ever could.
A)True
B)False
Q2) According to the Diamond Management and Technology Consultants 2006 outsourcing study,____ percent stated that their outsourcing expectations were exceeded.
A) 2
B) 12
C) 27
D) 47
Q3) The current trend is to increase the size of outsourcing contracts.
A)True
B)False
Q4) Many organizations have outsourced their ____________________ operations to third-party providers to manage complex global supply chains.
Q5) What are outsourcing and offshore outsourcing?
Q6) What questions should an organization ask to separate core business processes from less critical processes?
Page 6
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Chapter 5: Corporate Governance and IT
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Sample Questions
Q1) The ____ requires all financial-services institutions to communicate their data privacy policies and honor customer data-gathering preferences.
A) Gramm-Leach-Bliley regulation
B) Basel II regulation
C) Sarbanes-Oxley Act (SOX)
D) Foreign Corrupt Practices Act
Q2) Internal controls play a key role in preventing and detecting ____________________ and protecting the organization's resources.
Q3) An effective business continuity plan can be developed only after an organization's unique ___________________ are identified.
Q4) A ____ plan defines the people and procedures required to ensure timely and orderly resumption of an organization's essential,time-sensitive processes with minimal interruption.
A) business disaster
B) business continuity
C) disaster recovery
D) business recovery
Q5) What does the team do in the Act step of the Plan-Do-Check-Act model?
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Chapter 6: Collaboration Tools and Wireless Networks
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Sample Questions
Q1) The cell ____________________ station continuously monitors the signal strength of each call within its range.
Q2) ____ is essential to the success of every human endeavor,from building great cities,to waging war,to running a modern organization.
A) Co-working
B) Collaboration
C) Collocation
D) Communication
Q3) Discuss transmission media.
Q4) Access points and routers all use a network name called the ____.
A) service identifier
B) broadcast identifier
C) set identifier
D) service set identifier
Q5) Forward-thinking telecommunication companies require a highly agile technical ____________________ to conceive,test,launch,and commercialize new voice and data services.
Q6) The SSID is a(n)_____________________-character unique identifier attached to the data packets sent over the wireless network.
Page 8
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Chapter 7: E-Business
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Sample Questions
Q1) A high percentage of ____ transactions take place between companies that supply parts and components (Original Equipment Manufacturers)and the companies that sell the final product.
A) e-gov
B) B2C
C) B2B
D) C2C
Q2) ____ e-business is the exchange of goods and services between business organizations and individual consumers.
A) e-gov
B) B2B
C) B2C
D) C2C
Q3) ____ is the exchange of goods and services between businesses via computer networks.
A) e-gov
B) B2B
C) B2C
D) C2C
Q4) Discuss what e-procurement software can do for a company.
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) ERP software is designed to support how an organization using industry "____" conducts business.
A) best practices
B) standards
C) agreements
D) guidelines
Q2) Training should always be considered a one-time event.
A)True
B)False
Q3) When implementing new ERP software,employees need to be given the big picture on the extent of change and how it will impact them personally in terms of changes in their roles,job performance expectations,and interaction with others.
A)True
B)False
Q4) A Deloitte Consulting survey of 64 Fortune 500 companies revealed that two in four confessed to an actual drop in performance for some period of time after their ERP system went live.
A)True
B)False
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Chapter 9: Business Intelligence
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Sample Questions
Q1) Organizations must be extremely careful to protect the data they use in their BI applications.
A)True
B)False
Q2) If the data within a data cube has been summarized at a given level,it is possible to use that data cube to answer questions at a more detailed level.
A)True
B)False
Q3) In the retail industry,____ is used to help firms to predict better customer demand and maximize sales.
A) OLAP
B) OLTP
C) OLPA
D) OLPT
Q4) In the Balanced Scorecard,the customer perspective defines those internal business processes that indicate how well the business is running and whether its products and services are meeting customer requirements.
A)True
B)False
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Chapter 10: Knowledge Management
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Sample Questions
Q1) Tacit knowledge is easy to articulate with formal language.
A)True
B)False
Q2) How can business search software be used? Give an example.
Q3) With ____________________ problem solving,the novice and the expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.
Q4) The ____________________ departments of many organizations are collaborating with their IT organization and technology vendors to identify and implement a solution that meets e-discovery requirements.
Q5) ____ "is a practice concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights."
A) Knowledge science
B) Information management
C) Knowledge management
D) Information science
Q6) Why has CoP become associated with knowledge management?
Q7) _____________________ is a more passive learning technique.
Q8) What do BRMS components include?
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Chapter 11: Enterprise Architecture
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Sample Questions
Q1) To use SOA to build a comprehensive set of services that support a business initiative,users and IT people must define the services to be offered and design how to link and sequence the necessary services.
A)True
B)False
Q2) The tenet "form ever follows function" describes the relationship between an organization's form (enterprise architecture)and the customers' need for functionality (purpose,utility,and desired value).
A)True
B)False
Q3) ____ are physical units such as servers or mainframes.
A) Layers
B) Tiers
C) Stacks
D) Platforms
Q4) List the four components of the TOGAF enterprise architecture.
Q5) Why is enterprise architecture important?
Q6) Identify the parts of a client/server architecture.
Q7) A major type of high-order thinking is the ability to ____________________.
Page 13
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Chapter 12: Ethical, privacy, and Security Issues
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Q1) The _________________________ role includes "integrating their organization's ethics and values initiatives,compliance activities,and business conduct practices into the decision-making processes at all levels of the organization."
Q2) A(n)____ works by using the Internet to relay communications,but maintains privacy through security procedures and tunneling protocols,which encrypt data at the sending end and decrypt it at the receiving end.
A) virtual network
B) encrypted public network
C) virtual private network
D) virtual public network
Q3) ____ captures valuable evidence for a future prosecution and provides data to help during the incident eradication and follow-up phases.
A) The response plan
B) Documentation
C) A system build plan
D) Network trace
Q4) When dealing with customer data,strong measures are required to avoid customer ___________________ problems.
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