Management Information Systems
Exam Questions
Course Introduction
Management Information Systems (MIS) is a course that explores the intersection of technology, people, and organizations, focusing on how information systems are used to support business operations, decision-making, and strategic advantage. The curriculum covers fundamental concepts including system development processes, data management, enterprise applications, cybersecurity, and the ethical and managerial implications of information systems. Students gain practical insights into how businesses leverage hardware, software, networks, and data to improve efficiency, drive innovation, and respond to competitive challenges in a rapidly evolving digital landscape.
Recommended Textbook
Electronic Commerce 2012 Managerial and Social Networks Perspectives 7th Edition by Efraim Turban
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15 Chapters
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Chapter 1: Overview of Electronic Commerce
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Sample Questions
Q1) Each of the following is a non-technological limitation of EC <b>except</b>
A) software development tools are still evolving.
B) lack of trust in EC and in unknown sellers hinders buying.
C) people do not yet sufficiently trust paperless, faceless transactions.
D) online fraud is increasing.
Answer: A
Q2) According to O'Reilly (2005),which Web 2.0 level's applications work as well offline as online?
A) Level 0
B) Level 3
C) Level 1
D) Level 2
Answer: A
Q3) Each of the following is a benefit of EC to society <b>except</b>
A) more public services.
B) closing the digital divide.
C) fewer permits and less tax.
D) improving homeland security.
Answer: C
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Page 3
Chapter 2: E-Commerce: Mechanisms, Infrastructure, and Tools
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Sample Questions
Q1) A desktop search is conducted by tools that search only the contents of the user's own computer files.
A)True
B)False
Answer: True
Q2) WebMD,which is the largest U.S.medical services company,is known mainly for its webmd.com consumer portal,but its core business is being an e-intermediary.
A)True
B)False
Answer: True
Q3) English and Yankee are the two major types of double auctions.
A)True
B)False
Answer: False
Q4) Microsite refers to a page or pages that are meant to function as an auxiliary supplement to a primary website.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Retailing in Electronic Commerce: Products and Services
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Sample Questions
Q1) Marketing done online between any seller and buyer best defines A) personalization.
B) direct marketing.
C) target marketing.
D) multichannel marketing.
Answer: B
Q2) A major problem in B2C is the increasing rate of online fraud.
A)True
B)False
Answer: True
Q3) The TRUSTe seal is an example of a(n)
A) business rating.
B) intermediary.
C) B2B exchange.
D) trustmark.
Answer: D
Q4) Types of online malls include referring directories and event shopping malls.
A)True
B)False
Answer: False
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Chapter 4: B2B E-Commerce
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Sample Questions
Q1) Reverse auctions are one method of electronic procurement that is very popular with public organizations where tendering is usually mandatory.
A)True
B)False
Q2) Which of the following <b>is not</b> one of the major benefits of B2B for both buyers and sellers?
A) expedites processing and reduces cycle time
B) reduces procurement costs
C) enables customized online catalogs with different prices for different customers
D) increases opportunities for collaboration
Q3) Which of the following companies uses viral videos to promote renewals of Care Pack Service agreements?
A) Reed Business Information
B) Cisco Systems
C) Arketi Group
D) Hewlett-Packard
Q4) List five major benefits of B2B for buyers or sellers or both.
Q5) Identify five of the seven types of e-procurement.
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Chapter 5: Innovative EC Systems: From E-Government to
E-Learning, collaborative Commerce, and C2C Commerce
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Sample Questions
Q1) Which of the following is the e-government category that includes activities within government units and those between governments?
A) government-to-unit
B) government-to-practice
C) government-to-government
D) government-to-business
Q2) An online university from which students take classes from home or other offsite locations,usually via the Internet best describes
A) Web 2.0 university.
B) click and mortar university.
C) distant university.
D) virtual university.
Q3) Which of the following <b>is not</b>t a way that e-books can be delivered?
A) via Web access
B) via Web download
C) via RFID
D) via dedicated reader
Q4) Define social learning.Identify five ways social networking technology can affect learning.
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Chapter 6: Mobile Commerce and Ubiquitous Computing
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Q1) When mobile users want to access the Internet,the usability of the site is critical to achieve the purpose of the visit and to increase user stickiness.
A)True
B)False
Q2) Real world awareness is a concept used to describe a company's ability to sense information in real time from people,IT sources,and physical objects by using RFID and sensors and then responding quickly and effectively.
A)True
B)False
Q3) A study by Seoul National University found that 30 percent of South Korean high school students reported addiction effects,which are anxious feelings when they did not have their phones with them.
A)True
B)False
Q4) Established standards are fueling the demand for mobile games.
A)True
B)False
Q5) Briefly describe four wireless telecommunications networks.
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Chapter 7: Social Commerce
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Q1) Members of social networks who do social shopping and understand their rights and how to use the wisdom and power of crowdsourcing and communities to their benefit best describes
A) brand loyalists.
B) social climbers.
C) intelligent mavens.
D) social customers.
Q2) The social graph is digital and defined explicitly by all connections involved.
A)True
B)False
Q3) Which of the following refers to fellow consumers connecting with and listening to other consumers somewhere in the world who think and consume the way they do?
A) taste twins
B) social double
C) taste buddy
D) social buddy
Q4) A common strategy of flash sale sites is to focus on an industry.
A)True
B)False
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Chapter 8: Marketing and Advertising in E-Commerce
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Q1) The psychological status of willingness to depend on another person or organization best describes A) commitment.
B) dedication.
C) behavioral targeting.
D) trust.
Q2) The practice of using computer games to advertise a product,an organization,or a viewpoint best defines
A) viral video.
B) behavioral targeting.
C) advergaming.
D) relationship marketing.
Q3) Systems used to establish trust among members of online communities where parties with no prior knowledge of each other use the feedback from their peers to assess the trustworthiness of the peers of the community best describes A) branded systems.
B) reputation-based systems.
C) review-driven systems.
D) loyalty-based systems.
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Page 10
Chapter 9: E-Commerce Security and Fraud Protection
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Q1) The assurance that an online customer or trading partner cannot falsely deny their purchase or transaction is referred to as A) integrity.
B) availability.
C) authentication.
D) nonrepudiation.
Q2) Fraud is aimed mostly against organizations.
A)True
B)False
Q3) The process of determining what the authenticated entity is allowed to access and what operations it is allowed to perform is known as A) integrity.
B) availability.
C) authorization.
D) nonrepudiation.
Q4) Phishing is an example of a technical attack.
A)True
B)False
Q5) Briefly describe the CIA security triad.
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Chapter 10: Electronic Commerce Payment Systems
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Q1) Technically speaking,a smart card reader is actually a read/write device.The primary purpose of the smart card reader is to act as a mediator between the card and the host system that stores application data and processes transactions.
A)True
B)False
Q2) Which statement about the payment revolution is true?
A) Cards and electronic payments are taking the place of cash and checks.
B) Debit card use has been declining since 2003.
C) Approximately 20 percent of recurring bills are paid electronically.
D) By 2015, the U.S. will be a cashless society.
Q3) A special system that handles file management,security,input/output,and command execution and provides an application programming interface for a smart card best defines
A) networking operating system.
B) mobile operating system.
C) smart card operating system.
D) BIOS.
Q4) Describe smart cards,stored-value cards,and e-checks.
Q5) What costs do online merchants incur for fraudulent transactions?
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Chapter 11: Order Fulfillment Along the Supply Chain and
Other Ec Support Services
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Sample Questions
Q1) E-infrastructure services include each of the following <b>except</b>
A) security.
B) consulting services.
C) integration standards.
D) systems development.
Q2) Supplychainer.com (2006)recommends automating your pickings as one of seven elements for optimal order fulfillment.
A)True
B)False
Q3) Each of the following is characteristic of order fulfillment <b>except</b>
A) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process.
B) customers pressure suppliers to improve the order fulfillment process.
C) flexible systems are needed because customers might change an order after the order is sent to the warehouse.
D) B2C fulfillment may be more complex than that of B2B.
Q4) Visibility decreases along the supply chain.
A)True
B)False
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Chapter 12: EC Strategy, Globalization, and Smes
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Sample Questions
Q1) The disadvantages a brick-and-mortar company faces by creating an independent online division are that it may be very costly,risky,or both.
A)True
B)False
Q2) The unique combination of resources,experiences,and expertise within a particular firm is called their
A) corporate strategy.
B) core competencies.
C) functional strategy.
D) competitive advantage.
Q3) Selling the same good,but with different selection and delivery characteristics best defines
A) channel marketing.
B) versioning.
C) selective distribution.
D) cost-plus marketing.
Q4) Identify three advantages and three disadvantages of EC for small and medium-sized businesses.
Q5) List five general strategies for competitive advantage.
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Chapter 13: Implementing EC Systems: From Justification to
Successful Performance
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Q1) The relationship between EC investment and organizational performance is A) direct.
B) indirect.
C) shared with other investments.
D) not measurable.
Q2) A comparison of the costs of a project against the benefits best defines A) IRR.
B) benefits metric.
C) cost-benefit analysis.
D) feasibility justification.
Q3) One basic way to categorize different EC investments is to distinguish between investment in infrastructure and investment in specific EC applications.
A)True
B)False
Q4) In an NPV analysis,analysts convert future values of benefits to their present-value equivalents by discounting future cash flows at the risk-free rate set by the Federal Reserve Bank.
A)True
B)False
Page 15
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Chapter 14: E-Commerce: Regulatory, Ethical, and Social Environments
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Q1) Biometric controls provide access procedures that match every valid user with a unique user identifier.
A)True
B)False
Q2) Green software refers to software products that help companies save energy or comply with EPA requirements.
A)True
B)False
Q3) Potential benefits of telecommuting or virtual work for community and society include
A) allows the movement of job opportunities to areas of high unemployment.
B) increases employment.
C) reduces traffic-related pollution and congestion.
D) all of the above.
Q4) Which intellectual property law is correctly matched with its protection?
A) Patent law protects inventions.
B) Trade secret law protects creations of the mind.
C) Copyright law protects confidential business information.
D) Trademark law protects discoveries.
Q5) Explain the similarities and differences between laws and ethics.
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Chapter 15: Launching a Successful Online Business and EC Projects
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Q1) Business process management (BPM)systems monitor the execution of the business processes so that managers can analyze and change processes in response to data,rather than on just a hunch.
A)True
B)False
Q2) The most common EC project on the Internet is the information portal.
A)True
B)False
Q3) List Web site hosting options for an online business and explain why domain names are important.
Q4) Selecting a domain name is an important marketing and branding consideration for a business because it will be the business's online address and create an identity for the business.
A)True
B)False
Q5) The relationship between stock price and when an investor invests is that
A) IPO investors will pay the highest price per share.
B) the venture capitalist will pay the highest price per share.
C) the entrepreneur will pay the highest price per share.
D) the angel investor will pay the highest price per share.
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