Management Information Systems
Exam Preparation Guide
Course Introduction
Management Information Systems (MIS) explores the intersection of technology, people, and organizations to enhance business operations and decision-making. The course introduces core MIS concepts such as hardware and software fundamentals, data management, information system development, and organizational impacts of technology. Students examine how information systems support business processes, facilitate communication, and drive strategic advantage. Emphasis is placed on analyzing real-world case studies, understanding system design and implementation, and evaluating ethical and security considerations. By the end of the course, students will be equipped to assess and utilize MIS tools to solve business problems and improve organizational effectiveness.
Recommended Textbook
Management Information Systems Managing the Digital Firm 6th Canadian Edition by Kenneth
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) ________ technology consists of the software governing the organization of data on physical storage media.
Answer: Data management
Q2) Digital firms sense and respond to their environments far more rapidly than traditional firms,giving them more flexibility to survive in turbulent times.
A)True
B)False
Answer: True
Q3) In order to understand how a specific business firm uses information systems,you need to know something about the hierarchy and culture of the company.
A)True
B)False
Answer: True
Q4) The dimensions of information systems are management,organizations,and information technology.
A)True
B)False
Answer: True
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Page 3
Chapter 2: How Businesses Use Information Systems
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Sample Questions
Q1) ESS are specifically designed to serve which level of the organization?
A)operational
B)end-user
C)middle management
D)senior management
Answer: D
Q2) ________ are often so central to a business that failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it.
Answer: Transaction processing systems;TPS
Q3) Business ________ refer to the manner in which work is organized,coordinated,and focused to produce a valuable product or service.
Answer: processes
Q4) Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization.
A)True
B)False
Answer: True
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4
Chapter 3: Information Systems, organizations, and Strategy
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Q1) Managers who know how to work with the ________ of an organization will be more successful than less-skilled managers in implementing new information systems.
Answer: politics
Q2) Explain how IT might flatten an organization's structure.
Answer: Behavioural researchers have theorized that information technology facilitates flattening of hierarchies by broadening the distribution of information to empower lower-level employees and increase management efficiency.IT pushes decision-making rights lower in the organization because lower-level employees receive the information they need to make decisions without supervision.Because managers now receive so much more accurate information on time,they become much faster at making decisions,so fewer managers are required.Management costs decline as a percentage of revenues,and the hierarchy becomes much more efficient.Information systems can reduce the number of levels in an organization by providing managers with information to supervise larger numbers of workers and by giving lower-level employees more decision-making authority.These changes mean that the management span of control has also been broadened,enabling high-level managers to manage and control more workers spread over greater distances.Many companies have eliminated thousands of middle managers as a result of these changes.
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Chapter 4: Social, ethical, and Legal Issues in Information Systems
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Sample Questions
Q1) Information technology has made it difficult to protect intellectual property because computerized information can be so easily copied or distributed on ________.
Q2) The growth in the power,reach,and scope of behavioural ________ has drawn the attention of privacy groups and the Canadian Office of the Privacy Commissioner.
Q3) A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family.If you used the Utilitarian Principle to evaluate this situation,you might argue that stealing the food is
A)acceptable,because the grocer suffers the least harm.
B)acceptable,because the higher value is the survival of the family.
C)wrong,because the man would not want the grocery to steal from him.
D)wrong,because if everyone were to do this,the concept of personal property is defeated.
Q4) What do you consider to be the primary ethical,social,and political issues regarding information system quality?
Q5) Of users who text while driving,the more youthful demographic groups,such as the 18-29 age group,are by far the most ________ texters.
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) ________ are ultrathin computers consisting of a circuit board with processors,memory,and network connections that are stored in racks.
Q2) Your firm,an auto parts manufacturer,has just merged with an automobile engine manufacturer,and the two companies have different SCM systems.Which of the following strategies would be the most likely course to help to reduce the TCO of the merged firms' technology investments?
A)Use Web services to join the two systems.
B)Move one firm into using the other's system in order to centralize management and support services.
C)Develop single ERP system that encompasses the information needs and business processes of both firms.
D)Purchase a hosted,on-demand ERP system that encompasses the needs and processes of both firms.
Q3) IT research and development services provide the firm with research on potential future IT projects and investments that might help the firm differentiate itself in the marketplace.
A)True
B)False
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Chapter 6: Databases and Information Management
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Sample Questions
Q1) Unlike structured data,which are generated from events such as completing a purchase transaction,________ data have no distinct form.
A)formless
B)valuableluble
C)unstructured
D)junk
Q2) Gord Smith works for a large pizza chain.Every week he gets reports on the sales in each store across Canada.He sees a problem in one of the stores in Ontario.He wants and ad hoc report for sales at that store after 9 p.m.on weekdays.He is told that no such report can be created by the traditional file system.This is an example of ________.
A)program-data dependence
B)lack of flexibility
C)poor security
D)lack of data sharing and availability
Q3) Data cleansing is the same process as data scrubbing.
A)True
B)False
Q4) Oracle Database Lite is a DBMS for small ________ computing devices.
Q5) The most prominent data manipulation language today is ________.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) What are the business advantages of using voice over IP (VoIP)technology?
Q2) ________ are worldwide discussion groups posted on Internet electronic bulletin boards on which people share information and ideas on a defined topic,such as radiology or rock bands.
Q3) The Transport Interface layer is responsible for placing packets on and receiving them from the network medium,which could be any networking technology.
A)True
B)False
Q4) The range of frequencies that can be accommodated on a particular telecommunications channel is called its bandwidth.
A)True
B)False
Q5) Describe the current trends and movements in Internet technology and content.
Q6) Describe and explain the idea of "network neutrality." Are you in favour of network neutrality? Why or why not?
Q7) The most common LAN ________ systems are Windows,Linux,and Novell.
Page 9
Q8) A ________ network treats all processors equally and is used primarily in small networks with 10 or fewer users.
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) ________ is designed to check computer systems and drives for the presence of computer viruses.
Q2) A ________ is a type of eavesdropping program that monitors information travelling over a network.
A)sniffer
B)keyloggers
C)a Trojan horse
D)worms
Q3) ________ is a complete,internationally accepted process framework for IT that supports business,IT executives,and management in the definition and achievement of business and related IT goals by providing a comprehensive IT governance,management,control,and assurance model.
A)TOBIT
B)COBIT
C)TOBIC
D)BOCIT
Q4) How can a firm's security policies contribute and relate to the six main business objectives? Give examples.
Q5) A fixed Internet address creates a ________ target for hackers.
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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Q1) There are versions of enterprise software packages designed for small businesses. A)True
B)False
Q2) Betty is using a new system at work.She finds that it really has improved her effectiveness in using data,tools,and systems to enhance collaboration between a company and its selling partners.Betty is using what type of module?
A)PRM
B)ERM
C)CRM
D)SCM
Q3) Susan is using a new system at work.She finds that it really has improved her effectiveness in dealing with employee issues such as setting objectives,employee performance management,performance-based compensation,and employee training.Susan is using what type of module?
A)PRM
B)ERM
C)CRM
D)SCM
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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Sample Questions
Q1) In ________,the price of a product varies depending on the demand characteristics of the customer or the supply situation of the seller.
Q2) An information broker provides product,pricing,and availability information to individuals and businesses and generates revenue from advertising or from directing buyers to sellers.
A)True
B)False
Q3) Building a successful e-commerce site requires a keen understanding of business,technology,and social issues,as well as a systematic approach.
A)True
B)False
Q4) E-hubs are more ________ than private industrial networks.
A)transaction-oriented
B)collaborative
C)independent
D)supply-chain oriented
Q5) The Web sites of large firms with high levels of ________ and linkage to corporate systems cost several million dollars a year to create and operate.
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) The major desktop content management systems include powerful portal and collaboration technologies.
A)True
B)False
Q2) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.
A)True
B)False
Q3) Systems that integrate genetic algorithms,fuzzy logic,neural networks,and expert systems are called ________ systems.
Q4) Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.
Q5) ________ makes it easier to search for and share information by allowing users to save their bookmarks to Web pages on a public Web site and tag these bookmarks with keywords.
Q6) Knowledge is universally applicable and easily moved.
A)True B)False
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) Executives are using ESS to monitor ________ for the entire firm and to measure firm performance against changes in the external environment.
Q2) According to Mintzberg,managers in their informational role act as
A)figureheads for the organization.
B)leaders.
C)nerve centres of the organization.
D)negotiators.
Q3) John is making a decision on how to invest the company's investment portfolio.As he looks over the information that he needs to make a decision,he notices that there are no historical data.Which quality of information dimension is lacking?
A)accuracy
B)consistency
C)completeness
D)timeliness
Q4) Describe what technologies,facilities,and capabilities would be required to run a GDSS-enabled meeting.
Q5) Business ________ and analytics are products defined by technology vendors and consulting firms.
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Chapter 13: Developing Information Systems
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Q1) Once a process has been________,it needs to be continually measured.
A)implemented and optimized
B)implemented and adjusted
C)implemented and readjusted
D)implemented and stabilized
Q2) A systems analysis includes a(n)________ that is used to determine whether the solution is achievable,from a financial,technical,and organizational standpoint.
Q3) Eddy has decided on a conversion strategy to the new system.In this strategy,it replaces the old system entirely with the new system on an appointed day.It is a very risky approach that can potentially be more costly than running two systems in parallel if serious problems with the new system are found.There is no other system to fall back on.Dislocations,disruptions,and the cost of corrections may be enormous.Which conversion strategy are they employing?
A)phased approach strategy
B)pilot study strategy
C)direct cutover strategy
D)parallel strategy
Q4) The ________ replaces the old system entirely with the new system on an appointed day.
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Chapter 14: Project Management, business Value, and Managing Change
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Sample Questions
Q1) Current situation,current business organization and changing environments are all part of the ________ section of an information systems plan.
Q2) Telecommunications,services and hardware are all examples of ________ of information systems.
A)tangible benefits (cost savings)
B)intangible benefits
C)costs
D)liabilities
Q3) Information systems project costs also include the cost of ________,software,and work space.
Q4) In CSF analysis,it is important to
A)interview as many employees from different levels of the company as possible.
B)create a broad inquiry into the various types of information used in the company.
C)distinguish between organizational and individual CSFs.
D)identify operational managers that can accurately portray the day-to-day information needs of the firm.
Q5) Describe the elements of a management structure for information systems projects in a large corporation.
16
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Chapter 15: Managing Global Systems
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Q1) The networked systems structure is the most visible in financial services where the homogeneity of the product-money and money instruments-seems to overcome cultural barriers.
A)True
B)False
Q2) Canada Bacon Inc.is expanding into Europe.They want to produce their bacon in Europe,but they find that customers in that market want the actual bacon to come from pigs in Canada,not Europe.Which fundamental force is operating to inhibit a global economy and to disrupt international business in this scenario?
A)cultural particularism
B)social expectations
C)political laws
D)personnel
Q3) Globalization means that companies can be less concerned with the laws governing the movement of information.
A)True
B)False
Q4) Hardware,software,and networking pose special ________ challenges in an international setting.
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