Management Information Systems
Exam Answer Key
Course Introduction
Management Information Systems (MIS) explores the intersection of technology, people, and organizations, focusing on how information systems are designed, implemented, and leveraged to improve business operations and decision-making. Students will learn about the strategic role of MIS in achieving organizational goals, the types and functions of different information systems, and the challenges associated with managing information resources. Topics include systems development, database management, e-commerce, enterprise systems, security, and ethical considerations. This course emphasizes practical applications and problem-solving skills to prepare students for roles in modern, technology-driven workplaces.
Recommended Textbook
MIS Essentials 4th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) Increased outsourcing has made nonroutine skills less marketable.
A)True
B)False
Answer: False
Q2) Routine skills are outsourced because the cost of data communication is essentially zero.
A)True
B)False
Answer: True
Q3) Which of the following is an impact of rapid technological change on job security?
A) Routine skills are more in demand.
B) Nonroutine cognitive skills gain more market value.
C) Nonroutine jobs are outsourced, thus reducing the need of an in-house workforce.
D) Routine skills are no longer required to complete a task.
Answer: B
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Chapter 2: Business Processes, information Systems, and Information
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Sample Questions
Q1) What is a business process? Define activities.
Answer: A business process is a network of activities for accomplishing a business function.Activities are specific tasks that need to be accomplished as part of the process.
Q2) In an IS framework,software and procedure components are both sets of instructions.
A)True
B)False Answer: True
Q3) Which of the following statements is true about business process modeling notation?
A) Sequence flows are indicated by dashed lines.
B) Data flows are indicated by solid labeled lines.
C) A subprocesss is indicated by a rectangle with a circle inside it.
D) The medium of data delivery is unimportant in a BPMN diagram.
Answer: D
Q4) Average wage is knowledge that can be derived from the data of individual wages.
A)True
B)False Answer: True
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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Sample Questions
Q1) An organization responds to the structure of its industry by choosing a ________ strategy.
A) competitive
B) growth
C) leadership
D) diversification
Answer: A
Q2) Receiving,storing,and disseminating inputs to a product is an operations function.
A)True
B)False
Answer: False
Q3) Procurement falls under the category of primary activities in a value chain.
A)True
B)False
Answer: False
Q4) Value chains exist in service-oriented companies.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Which of the following is true about operating systems software?
A) Both client and server computers need to run on the same operating system.
B) The operating system performs a majority of application-specific tasks.
C) Both client and server computers need an operating system.
D) A single version operating system can be used for different types of hardware.
Q2) Which of the following is the most widely used operating system in business?
A) Linux
B) Windows
C) Unix
D) Mac OS
Q3) Optical disks are the most common storage devices.
A)True
B)False
Q4) Which of the following is an example of volatile memory?
A) magnetic disk
B) magnetic tape
C) optical disk
D) cache
Q5) Differentiate between client and server computers.
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Chapter 5: Database Processing
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Sample Questions
Q1) Which of the following is a major problem posed by multi-user processing of a database?
A) lack of data integrity
B) software redundancy
C) lost-update problem
D) limited access to data
Q2) What is a database application?
Q3) The DBMS provides applications for processing operations such as ________.
A) sending and receiving emails
B) writing software programs
C) inserting or deleting data
D) automating business processes
Q4) In a database,columns that are keys of a different table than the one in which they reside are known as ________ keys.
A) foreign
B) discrete
C) relational
D) continuous
Q5) Define SQL.
Q6) Describe the functions of a database management system.
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Chapter 6: The Cloud
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Sample Questions
Q1) Content delivery networks (CDNs)are used to store and deliver content that rarely changes.
A)True
B)False
Q2) Explain how platform as a service (PaaS)works.
Q3) A user may receive various pieces of a web page from different servers on a content delivery network (CDN).
A)True
B)False
Q4) Which of the following is true of a VPN (virtual private network)?
A) A VPN communication is secure even though it is transmitted over the public Internet.
B) One disadvantage of a VPN is that it does not encrypt messages.
C) Remote access is difficult in case of a VPN.
D) It is a physical, private pathway over a public or shared network from the client to the server.
Q5) Why is the term "pooled" used to describe the cloud?
Q6) What is a VPN and how does it work?
Q7) Explain how software as a service (SaaS)works.
Q8) Why is the term "elastic" used to describe the cloud?
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Explain inter-enterprise information systems.
Q2) During which of the following phases of the customer life cycle does win-back processes categorize customers according to value?
A) customer acquisition
B) marketing
C) relationship management
D) churn
Q3) Personal information systems are most likely to be used by ________.
A) physician partnerships
B) drug salespersons
C) PRIDE systems
D) hospitals
Q4) ________ is a major issue faced by companies when implementing enterprise systems.
A) The failure of applications to communicate and share data with each other
B) The failure to incorporate accounting and human resource applications
C) The lack of a centralized database where important data such as metadata can be stored
D) The gap between the requirements of an organization and the capabilities of an application
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) With respect to the five components of social media information systems (SMIS),which of the following statements is true of user communities?
A) They process SM sites using elastic, cloud-based servers.
B) They develop and operate their own custom social networking application software to read and submit data.
C) They need to be trained on both SMIS user procedures as well as on their organization's social networking policy.
D) Their procedures are informal, evolving, and socially oriented.
Q2) Which of the following statements is true of social networking problems?
A) Responses to problematic content are best reserved for instances where it has caused the organization to do something positive.
B) Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely.
C) The product development team should not receive the criticisms posted on a social networking site.
D) If the problematic content represents reasonable criticism of the organization's products, the best response is to delete it.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) The use of an organization's operational data as the source data for a BI system is not usually recommended because it ________.
A) is not possible to create reports based on operational data
B) is not possible to perform business intelligence analyses on operational data
C) requires considerable processing and can drastically reduce system performance
D) considers only external data and not internal data regarding an organization's functions
Q2) The ________ of business intelligence servers maintains metadata about the authorized allocation of business intelligence results to users.
A) exception report
B) dynamic report
C) delivery function
D) management function
Q3) Business intelligence systems are information systems that process operational and other data to analyze past performance and to make predictions.
A)True
B)False
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Which of the following statements is true of the composition of a development team over the different phases of the systems development life cycle?
A) During conversion, the team will be heavy with database designers.
B) During requirements definition, the team will be heavy with testers and database designers.
C) During integrated testing and conversion, the team will be augmented with business users.
D) During design and implementation, the team will be augmented with business users.
Q2) Information systems can be acquired off-the-shelf with adaptation.
A)True
B)False
Q3) What are the tasks of system maintenance?
Q4) Who are the members of a systems project team? Explain the roles of business analysts and systems analysts.
Q5) Explain how the software component of an information system is designed.
Q6) A development team's composition changes over time.
A)True
B)False
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Chapter 11: Information Systems Management
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Sample Questions
Q1) The responsibilities of the CIO are the same as those of the CTO.
A)True
B)False
Q2) Acquiring licensed software is a form of outsourcing.
A)True
B)False
Q3) The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?
A) The company develops programs in-house.
B) The company uses licensed software.
C) The company has negotiated outsourcing agreements with other companies.
D) The company contracts work to other companies.
Q4) In ________,hardware and both operating system and application software are leased.
A) SaaS
B) outsourcing
C) PaaS
D) IaaS cloud hosting
Q5) What are the major functions of the information systems department?
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Chapter 12: Information Security Management
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Sample Questions
Q1) Viruses,worms,and Trojan horses are types of firewalls.
A)True
B)False
Q2) A virus is a computer program that replicates itself.
A)True
B)False
Q3) An Advanced Persistent Threat (APT)is a sophisticated computer hack that is perpetrated by large,well-funded organizations like governments.
A)True
B)False
Q4) While making online purchases,a person should buy only from vendors who support https.
A)True
B)False
Q5) The most secure communications over the Internet use a protocol called ________.
A) SMTP
B) SFTP
C) HTTPS
D) HTTP
Q6) Describe an incident-response plan.
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Chapter 13: Extension A1: Collaboration Information Systems
for Decision Making,problem Solving,and Project Management
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Sample Questions
Q1) The first and most important task for a problem-solving collaborative group is defining the problem.
A)True
B)False
Q2) Which of the following approaches to teamwork will provide the best results?
A) Sarah disagrees with the project plan but does not voice her opinion because she doesn't want to disrupt the functioning of the team.
B) Andrew believes that conflict is healthy for teamwork and doesn't hesitate to criticize the shortcomings of his coworkers' perceptions.
C) Caleb and Adam hold opposing political views but do not discuss their opinions while working so that other team members aren't distracted.
D) Daniel is the team leader and discourages disagreements among team members so that the project can proceed faster.
Q3) A cooperative result is usually better in quality than the result of someone working alone.
A)True
B)False
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Chapter 14: Extension A2: Collaborative Information
Systems for Student Projects
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Sample Questions
Q1) Which of the following is a content sharing technique in which the sender does not have any control or record of changes made to the shared content?
A) email with attachments
B) Windows WebApps
C) Google Docs
D) blog
Q2) Which of the following statements regarding Google Drive is true?
A) Users receive an email when a document is made available to them.
B) A Google account is not essential to use Google Drive.
C) A Google account is the same as a Gmail account.
D) Microsoft Excel documents cannot be uploaded to Google Drive.
Q3) In version-control systems,shared documents are placed into shared directories called ________.
A) vaults
B) libraries
C) workspaces
D) records
Q4) What are the three sets of collaboration tools?
Q5) What is version management and why is it important?
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