Management in Asia Pacific Midterm Exam
Course Introduction
Management in Asia Pacific explores the dynamic and diverse business environments across the Asia Pacific region, focusing on the unique cultural, economic, political, and legal factors that shape management practices. This course examines regional trends and challenges, such as globalization, innovation, labor markets, and sustainable development, while highlighting strategies for effective leadership, negotiation, and organizational behavior in differing cultural contexts. Students will analyze case studies on multinational corporations, family-owned businesses, and emerging enterprises to understand how successful managers adapt to rapidly changing markets and build competitive advantage in this crucial part of the world.
Recommended Textbook
Management 6th Asia Pacific Edition by
John R. Schermerhorn Jr
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21 Chapters
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Chapter 1: The Changing World of Management
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Sample Questions
Q1) The liaison role involves the negotiation of union contracts,sales,purchases,budgets; represents departmental interests.
A)True
B)False
Answer: False
Q2) A manager who is at the second management level (of the Management Level Hierarchy - see Exhibit 1.6)and directly responsible for production of goods and services is known as a 'First-Line Manager '.
A)True
B)False Answer: True
Q3) The degree to which the organisation achieves a stated goal is called
Answer: effectiveness
Q4) Technical skills refer to a manager's ability to see the organisation as a whole as well as the relationship between its parts. A)True
B)False Answer: False
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Chapter 2: The Evolution of Management Thinking
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Q1) In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?
A) Participative view
B) Universalist view
C) Autonomy view
D) Contingency view
E) Optimistic view
Answer: D
Q2) Define and discuss the term 'sustainable development'.In your work,be sure to provide examples of organisations that have successfully integrated 'sustainable development' into their management practices.
Answer: Students should be able to provide a detailed definition of 'sustainable development' from the text,as well as from their own understanding of the current 'climate change debate'.Students should be able to identify a range of organisations that have differentiated their brand/products along the lines of environmental performance (i.e.The Body Shop),their 'carbon footprint' (e.g.Nicholls Chicken in Tasmania-but there are also a number of car companies that are using this strategy).
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Define the term 'boundary spanning roles'.What are the two primary roles of boundary spanning activities?
Answer: Boundary spanning roles are those that are assumed by people and/or departments that link and coordinate the organisation with key elements in the external environment.Boundary spanning is concerned with the detection of information.It has two primary roles 1)to detect information and bring it into the organisation.2)Send information into the environment presenting the company in a favourable light.
Q2) A story is a phrase or sentence that succinctly expresses a key corporate value. A)True
B)False
Answer: False
Q3) The __________________ culture is suited to organisations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.
Answer: achievement
Q4) The ________________ dimension includes scientific and technological advancements in a specific industry as well as in society at large.
Answer: Technological
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Chapter 4: Managing in a Global Environment
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Q1) Difficulties in mining operations in Bougainville,Papua New Guinea,have been extremely costly to a number of Australian companies.The inherent form of risk here is __________ risk.
A) economic
B) social
C) environmental
D) political
E) cultural
Q2) In international operations,the economic environment represents all of the following factors,except:
A) Infrastructure
B) Resource and product markets
C) Demand and supply of government regulations
D) Inflation
E) Exchange rates
Q3) List the key factors in the economic,legal/political and sociocultural contexts.
Q4) A high-context culture is one where people used communication primarily to exchange facts and information.
A)True
B)False
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Chapter 5: Ethics,Social Responsibility and Sustainable Development
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Sample Questions
Q1) The justice approach is closest to the thinking underlying the domain of free choice. A)True
B)False
Q2) An accommodative response means that the organisation accepts social responsibility for its actions,although it may do so in response to external pressure.
A)True
B)False
Q3) Management's obligation to make choices that will contribute to the welfare of both the organisation and society is known as __________________ (three words).
Q4) Ethical structures represent the various systems,positions and programs an organisation can undertake to implement ethical behaviour.
A)True
B)False
Q5) ________________________________ (three words)involves investing in companies which,in the judgement of the investor,do no harm to people or the environment through their activities.
Q6) Define what is meant by the term 'ethical dilemma'.
Page 7
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Chapter 6: Managing Start-Ups and New Ventures
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Sample Questions
Q1) A __________ is an independent company producing a product or service similar to that produced by the entrepreneur's former employer.
A) franchise
B) business incubator
C) spin-off
D) new business
E) None of these choices.
Q2) The process of initiating a business venture,gathering and organising the appropriate resources and assuming the associated risks and rewards is entrepreneurship.
A)True
B)False
Q3) When funds are invested in exchange for ownership in the company,it is called equity financing.
A)True
B)False
Q4) A(n)____________________ (two words)is a product,service,system or technology which is brand new to the industry,country or world.
Q5) List and briefly describe the stages of growth for an entrepreneurial company.
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Chapter 7: Organisational Planning and Goal Setting
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Q1) Define the new planning paradigm and explain the rationale behind it.
Q2) A(n)____________________ is a blueprint for goal achievement and specifies the necessary resource allocations,schedules,tasks and other actions.
Q3) Decentralised planning occurs when managers work with planning experts to develop their own strategic plans.
A)True
B)False
Q4) A(n)_______________________ is a visual representation of the key drivers of an organisation's success.
A) operational plan
B) tactical goal
C) strategy map
D) strategic plan
E) tactical plan
Q5) Contingency plans are also referred to as scenarios.
A)True
B)False
Q6) Broad statements describing where the organisation wants to be in the future are called ___________________ (two words).
Page 9
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Chapter 8: Strategy Formulation and Implementation
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Sample Questions
Q1) The stage of strategic management that involves the use of managerial and organisational tools to direct resources towards achieving strategic outcomes is known as strategy formulation.
A)True
B)False
Q2) In the BCG Matrix,a new business venture,or a brand new product line would represent a Star for the organisation.
A)True
B)False
Q3) Due to a decrease in the number of independent diamond mines over the past 30 years,jewellery makers have had fewer businesses to purchase their inputs from.Such a situation would most closely be associated with the ______________________ (four words)in Porter's 'five forces' model.
Q4) A(n)_______________________________________ (two words)refers to the modification of product design and advertising strategies to suit the specific needs of individual countries.
Q5) A plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organisation attain its goals is known as its____________.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) The __________ is often the style adopted by managers having a deep concern for others as individuals.
A) directive style
B) analytical style
C) behavioural style
D) conceptual style
E) None of these choices.
Q2) Brain-writing refers to the process of bringing people together in interactive group to suggest alternatives to a problem using a computer network.
A)True
B)False
Q3) The ____________ style is used by people who prefer simple,clear-cut solutions to problems.
A) behavioural
B) conceptual
C) classical
D) analytical
E) directive
Q4) Define the terms 'certainty','uncertainty','risk' and 'ambiguity'.
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Chapter 10: Designing Organisation Structure
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Sample Questions
Q1) Which of the following factors is not associated with larger span of management?
A) Work performed by subordinates is stable and routine.
B) Subordinates perform similar work tasks.
C) Subordinates are located at various different locations.
D) Subordinates are highly trained and need little direction.
E) Rules and procedures defining task activities are available.
Q2) Given the challenges to meet customer needs and adapt to the environment,most organisations today discourage managers to delegate authority to the lower levels.
A)True
B)False
Q3) The cross-functional team approach assumes:
A) workers must be in teams to be motivated
B) centralisation of authority is good
C) all employees, regardless of function, can contribute and help to solve problems
D) ideal organisational structure to be tall structure
E) management cannot function without them.
Q4) The _________________ (three words)is an unbroken line of authority that links all persons in an organisation and shows who reports to whom.
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Page 12
Chapter 11: Managing Change and Innovation
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Q1) What is organisational change and what are the four major types of change?
Q2) The stage of organisation development in which participants are made aware of problems in order to increase their willingness to change their behaviour is known as
Q3) A change in the organisation's offerings (including service outputs)is known as a(n)_________________.
A) change due to environmental force
B) disruptive innovation
C) technology change
D) product change
E) ambidextrous approach to change
Q4) __________ is (are)important role(s)to be played during the process of organisational change.
A) The idea champion
B) The critic
C) The sponsor
D) The inventor
E) All of these choices.
Q5) Explain the horizontal linkage model.
Q6) List the three innovation strategies for new products and technologies.
Page 13
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Chapter 12: Managing Human Resourcess
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Q1) A performance appraisal refers to any process whereby an employee's performance is observed,analysed and fed back to the employee.
A)True
B)False
Q2) The process of determining the skills,abilities and other attributes a person needs to perform a particular job is known as the selection process.
A)True
B)False
Q3) All of the following are elements of strategic human resource management,except:
A) finding the right people
B) social managing talent
C) maintaining an effective workforce
D) a link the company strategy
E) All of these choices.
Q4) Recruiting activities can be divided into (1)internal recruiting including 'promote from within' policies and (2)external recruiting including the use of headhunters.
A)True
B)False
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Chapter 13: Managing Diversity
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Sample Questions
Q1) _____________________ refers to the sociocultural skills and attitudes used by racial minorities as they move back and forth between the dominant culture and their own ethnic or racial culture.
Q2) 'Better use of employee talent' and 'increased understanding of the marketplace' are both considered dividends of workplace diversity.
A)True
B)False
Q3) A culture that accepts only one way of doing things and one set of values and beliefs is known as a(n)_______________.
A) monoculture
B) pluralistic culture
C) minority friendly
D) ethnorelativistic society
E) None of these choices
Q4) A(n)______________ is a high ranking,senior organisational member who is committed to providing upward mobility and support to others in the workplace.
Q5) _________________ is the belief that groups and subcultures are inherently equal.
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Chapter 14: Individual Behaviour in Organisations
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Sample Questions
Q1) Emu Interiors is looking for an individual who has a broad range of interests and is imaginative,creative,artistically sensitive and willing to consider new ideas.Which of these factors are they emphasising in their search?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
E) Extroversion
Q2) An evaluation that predisposes a person to act in a certain way is called a(n):
A) projection
B) authoritarianism
C) perception
D) attitude
E) personality.
Q3) An attitude comprises cognitive,affective and behavioural components.
A)True
B)False
Q4) Work behaviour that goes beyond the job requirements and contributions needed for the organisation's success is known as __________________ (two words).
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Chapter 15: Leadership
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Sample Questions
Q1) The _________________ (two words)measures a leader's concern for people and concern for production.
Q2) The trait of being unpretentious and modest in one's leadership style is known as:
A) humility
B) participative
C) pragmatic
D) passive
E) None of these choices.
Q3) Which of these is the power coming from a formal management position in the organisation?
A) Legitimate power
B) Coercive power
C) Reward power
D) Referent power
E) Expert power
Q4) A(n)______________ participates actively in a relationship with their superiors,but does not use critical thinking skills.
Q5) ____________________ is the potential ability to influence the behaviour of others.
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Chapter 16: Motivating Employees
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Q1) A job design that incorporates achievement,recognition and other high-level motivators into the work is known as job enlargement.
A)True
B)False
Q2) Marjorie is a first-line supervisor at More-or-Less Ltd.She wishes to increase her employees' opportunities for growth and learning.Which of the following techniques should she use?
A) Job enlargement
B) Job enrichment
C) Job rotation
D) Positive reinforcement
E) Continuous reinforcement
Q3) A pay rise is an example of positive reinforcement.The imposition of a curfew would constitute a punishment.The removal of the curfew would result in avoidance learning.
A)True
B)False
Q4) ________________ (two words)is the name given to the set of techniques by which reinforcement theory is used to modify human behaviour.
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Chapter 17: Communication in Organisations
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Sample Questions
Q1) Communication channels that exist outside the formally authorised channels of an organisation and do not adhere to the organisation's hierarchy of authority are known as personal communication channels.
A)True
B)False
Q2) Which of these is necessary for communication to be considered two-way?
A) Feedback
B) Channel
C) Noise
D) Message
E) Circuit
Q3) Feedback occurs when managers use evaluation and communication to help individuals and the organisation learn and improve.
A)True
B)False
Q4) __________________ (two words)is useful because it builds trust and openness between managers and employees,builds critical thinking skills,and gives people a chance to make a difference in their organisation.
Q5) List the five barriers to organisational communication.
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Chapter 18: Leading Teams
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Q1) Special-purpose teams are created outside the formal organisational structure to undertake a project of special importance of creativity.
A)True
B)False
Q2) The lowest level of team productivity can be expected when the team combines weak cohesiveness and low performance norms.
A)True
B)False
Q3) List the five types of behaviour associated with the task specialist role.
Q4) The __________ the team interacts,the __________ cohesive the team.
A) less; more
B) more; more
C) more; less
D) less; less
E) None of these choices.
Q5) ______________ (two words)results from disagreements about the goals to be achieved or the content of the task to be performed.
Q6) List the five types of behaviour associated with the socio-emotional role.
Q7) List the five styles that managers might use to resolve conflict.
Page 20
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Chapter 19: Managerial and Quality Control
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Q1) The systematic process of making activities consistent with standards and goals is called control.
A)True
B)False
Q2) A(n)____________________ (two words)is a financial statement that shows the organisation's financial position with respect to assets and liabilities at a specific point in time.
Q3) Total quality management engages the participation of all employees and has a defect target of 1.0 per cent or less.
A)True
B)False
Q4) Benchmarking is a continuous process of measuring products,services and practices against major competitors or industry leaders.
A)True
B)False
Q5) _______________ is a quality control approach that emphasises the relentless pursuit of high quality and lower costs.
Q6) List the traits of effective organisational controls.
Q7) _________________ (two words)focuses on the organisation's outputs.
Page 21
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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Sample Questions
Q1) An interactive computer-based information system that facilitates group communication and decision making is an expert system.
A)True
B)False
Q2) Which of the following statements about inventory is not true?
A) Inventory sitting on the shop floor costs money.
B) A company's worth can be measured by the size of its inventory.
C) The best criterion for gauging the effectiveness of manufacturing operations is inventory.
D) Large inventories hide operations management problems.
E) None of these choices.
Q3) A decision support system (DSS)is an interactive,computer-based information system that relies on decision models and specialised databases to support decision makers.
A)True
B)False
Q4) A(n)_____________________ (two words)system is a system that uses advanced technology,digitally controlled,to allow for adaptation to produce a range of products.
Q5) List the seven recommendations for a business's effective use of the Internet.
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Chapter 21: Making Effective Management Happen
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Q1) Any workplace approach the consistently conducts process activities in the same standard way is known as ___________________.
Q2) Recognising and rewarding staff for their contribution to innovation efforts is a component of effective ___________________ (two words).
Q3) The answerability or responsibility of a person or team for a set of outcomes is known as ________________.
Q4) The earnest and persistent application of hard work to required task is known as _____________.
Q5) According to the dynamic capabilities approach,a dynamic capability that an organisation can use to learn more quickly about customer preferences is said to increase the _____________ (two words)of the organisation.
Q6) Effective leadership practices include all the following,except:
A) they are technologically literate
B) they are a team builder
C) they delegate with trust
D) they are committed to short-term success
E) All of these choices.
Q7) Describe the basic assumptions of the dynamic capabilities model.
Page 23
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