Management Fundamentals
Test Questions
Course Introduction
Management Fundamentals introduces students to the core concepts, principles, and practices that form the foundation of effective management in organizations. The course explores essential topics such as planning, organizing, leading, and controlling, while providing insights into decision-making processes, organizational structures, team dynamics, and communication strategies. Emphasis is placed on both the theoretical frameworks and practical applications of management, preparing students to understand how managers contribute to organizational success in a dynamic, global environment.
Recommended Textbook
Management 10th Edition by Richard L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
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Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) How an organization goes about accomplishing a plan is a key part of the management function of controlling.
A)True
B)False
Answer: False
Q2) A project manager is also considered a staff manager because he or she is charged with coordinating people across several departments to accomplish a specific project. A)True
B)False
Answer: False
Q3) An organization is a social entity that is goal directed and deliberately structured. A)True
B)False
Answer: True
Q4) A social entity that is goal directed and deliberately structured is called a(n)____________________.
Answer: organization
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3
Chapter 2: The Evolution of Management Thinking
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177 Flashcards
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Sample Questions
Q1) ____ focuses on managing the whole organization to deliver quality to customers.
A)Bureaucracy
B)Theory Z
C)Management-by-objective
D)Total Quality Management
E)Organization-customer relationship
Answer: D
Q2) The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis,under assumption that using advanced mathematics and technology can accurately predict how the market works.
A)True
B)False
Answer: True
Q3) Although developed by a Japanese business manager,the quality movement is strongly associated with American companies.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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214 Flashcards
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Sample Questions
Q1) The involvement culture has a(n)____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.
A)external
B)internal
C)structural
D)competitive
E)technological
Answer: B
Q2) James,a casino manager,defines and uses signals and symbols to influence corporate culture by communicating central values to employees.As such,James can be described as what type of leader?
A)Egalitarian leader
B)Totalitarian leader
C)Cultural leader
D)Servant leader
E)Transitional leader
Answer: C
Q3) List the five dimensions of the general environment. Answer: Technological,sociocultural,economic,legal/political,and international.
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Page 5
Chapter 4: Managing in a Global Environment
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225 Flashcards
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Sample Questions
Q1) Your grocery store in India is having trouble getting the local farmers to supply you with the proper produce.This is a problem with India's
A)product market.
B)resource market.
C)infrastructure.
D)economy.
E)power distance.
Q2) ____________________ means engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies.
Q3) Briefly describe two personal challenges for global managers.
Q4) All of the following are considered emerging economies EXCEPT:
A)Brazil
B)Russia
C)India
D)China
E)Canada
Q5) A country's physical facilities that support economic activities make up its
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Chapter 5: Managing Ethics and Social Responsibility
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184 Flashcards
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Sample Questions
Q1) When everyone is pursuing self-direction,the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of ____.
A)utilitarian approach
B)individualism approach
C)moral-justice approach
D)justice approach
E)social responsibility
Q2) Disk Replacement Services has just completed a procedure manual to handle employee grievances.One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently.Disk Replacement operates on
A)the procedural justice approach.
B)the utilitarian approach.
C)the individual approach.
D)the defensive approach.
E)the free-choice approach.
Q3) Management's obligation to make choices that will contribute to the well being of both the organization and society is known as __________.
Q4) List and define the stages of moral development.
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Chapter 6: Managing Small Business Start-Ups
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) The owner should start implementing more structured control systems by Stage 3 of growth for an entrepreneurial firm.
A)True
B)False
Q2) Before opening his own business,Kareem was writing a report that details the specifics of his ideas and future business operations.This document is known as
A)a SWOT analysis.
B)a business portfolio.
C)a business plan.
D)a competitive analysis.
E)a mission statement.
Q3) The drawback(s)of proprietorship include
A)the unlimited liability of the partners.
B)conflicts with partners.
C)existence regardless of whether the owners live or dies.
D)difficulty in obtaining financing.
E)complexity and cost.
Q4) By ____________________,an entrepreneur has the advantage to develop and design the business in his/her own way.
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Chapter 7: Managerial Planning and Goal Setting
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184 Flashcards
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Sample Questions
Q1) Which of these is true about single-use plans?
A)They are developed to achieve a set of goals that are unlikely to be repeated in the future.
B)They are used to provide guidance for tasks performed repeatedly within the organization.
C)They define plans that define company responses to specific situations,such as emergencies or setbacks.
D)They are most important in the organizations.
E)None of these.
Q2) ____ refers to a desired future state that an organization attempts to realize.
A)Plan
B)Vision statement
C)Goal
D)Mission statement
E)Idea
Q3) The CEO of Andre's Autos,Inc.must do all of the planning for the company because that is the way to do things in today's workplace.
A)True
B)False
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Page 9
Chapter 8: Strategy Formulation and Execution
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Persuasion,motivation,and changes in cultures and values are examples of which of the dimensions used to implement strategy?
A)Leadership
B)Structural design
C)Human resources
D)Information and control systems
E)Compensation
Q2) The interaction of Production and Sales working together to produce profit greater than the total of both working separately is an example of synergy.
A)True
B)False
Q3) How business units and product lines fit together in a logical way is the essence of
A)business-level strategy.
B)portfolio strategy.
C)competitive strategy.
D)financial strategy.
E)functional strategy.
Q4) The question What business are we in? concerns ____________________ strategy.
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Chapter 9: Managerial Decision Making
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) Associated with the condition of ____ is the lowest possibility of failure.
A)ambiguity
B)uncertainty
C)certainty
D)risk
E)all of these
Q2) The ____ model closely resembles the real environment in which most managers and decision-makers operate.
A)normative
B)administrative
C)descriptive
D)classical
E)political
Q3) In many respects,the ____________________ model represents an "ideal" model decision-making and can't usually be attained by real people in real organizations.
Q4) The growth of quantitative decision techniques that use computers has reduced the use of the classical approach.
A)True
B)False
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Chapter 10: Designing Adaptive Organizations
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243 Flashcards
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Sample Questions
Q1) Define span of management and explain if there is an ideal span of management.
Q2) Lisa is responsible for coordinating the efforts of several different departments.Which of the following titles best describes her position?
A)Department manager
B)Middle manager
C)First-level supervisor
D)Project manager
E)Chairman of the board
Q3) Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach.
A)True
B)False
Q4) The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
A)True
B)False
Q5) The ____________________,combines aspects of both functional and divisional structures simultaneously,in the same part of the organization.
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Chapter 11: Managing Change and Innovation
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Recently,a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints.This rise is inconsistent with Trophy's goals in this area.This manager has identified
A)a need for change.
B)a critical incident.
C)a behavioral occurrence.
D)an environmental opportunity.
E)a SWOT analysis.
Q2) Traditional organizations have an internal culture of playfulness,freedom,challenge,and grass-roots participation.
A)True
B)False
Q3) Originality,authoritarianism,and disciplined exploration are among the characteristics of the creative individuals.
A)True
B)False
Q4) List the five specific tactics that can be used to overcome employee resistance to change.
Q5) Explain the concept of force field analysis.
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Chapter 12: Managing Human Resources
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205 Verified Questions
205 Flashcards
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Sample Questions
Q1) Which of the following is inappropriate to ask on an employment application?
A)If the applicant is over 18
B)Where the applicant went to school
C)If the applicant has ever been convicted of a crime
D)Whether the applicant has any disabilities that might inhibit job performance
E)Applicant's ancestry/ethnicity
Q2) Explain the purpose of the selection process and identify four of the most frequently used selection devices.
Q3) Pay-for-performance is incentive pay that ties at least part of compensation to employee effort and performance.
A)True
B)False
Q4) Competency-based pay systems are also called skill-based pay systems.
A)True
B)False
Q5) A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.
A)True
B)False
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Chapter 13: Managing Diversity
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as ____________________.
Q2) Rebecca,a human resource manager at WorldPlus Corp. ,regularly establishes numerical goals tied to diversity,such as tracking salaries,rates of promotion,and managerial positions for women and minorities.This involves which step for developing diversity and cultural competence?
A)Demanding results and revisiting goals
B)Maintaining momentum to change the culture
C)Choosing solutions to fit a balanced strategy
D)Uncovering diversity problems in an organization
E)Strengthening top management commitment
Q3) What are the five steps to developing diversity and cultural competence?
Q4) ____ mentoring relationships sometimes leave both parties uncomfortable.
A)Cross-race
B)Female-male
C)Male-male
D)Female-female
E)Same race
Q5) Briefly explain the concepts of a glass wall and a glass ceiling.
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Chapter 14: Understanding Individual Behavior
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194 Flashcards
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Sample Questions
Q1) Research shows that the link between ____ and ____ is small and is influenced by other factors.
A)satisfaction;performance
B)stress;work
C)stress;home
D)stress;performance
E)satisfaction;personality
Q2) Kendall,a senior at Morgan University,believes that it is okay to get at "B" but more important to learn in a class than get an easy "A" without learning.Kendall's belief reflects which component of attitude?
A)Behavior
B)Affect
C)Dissonance
D)Feeling
E)Cognitions
Q3) Daily flextime is considered by many employees to be the most effective work-life practice.
A)True
B)False
Q4) What are the four components of emotional intelligence? Explain.
Page 16
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Chapter 15: Leadership
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) The alienated follower is a person who is an independent,critical thinker but is passive in the organization.
A)True
B)False
Q2) The contingency approach links the leader's behavioral style with the task readiness of subordinates.
A)True
B)False
Q3) Describe the five bases of power typical in organizations.
Q4) Fiedler used all of the following to describe how leaders fit the situation EXCEPT
A)leader-member relations.
B)task structure.
C)personal power.
D)leader position power.
E)all of these were used by Fiedler to describe the situation.
Q5) Even when the needs of organizations change,the concept of leadership should stay the same.
A)True
B)False
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Chapter 16: Motivating Employees
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201 Verified Questions
201 Flashcards
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Sample
Questions
Q1) Theories that explain how employees select the behaviors that allow them to meet their needs are known as
A)content theories.
B)contingency theories.
C)process theories.
D)need hierarchy theories.
E)reinforcement theories.
Q2) In goal-setting theory,____ refers to the degree to which goals are concrete and unambiguous.
A)goal specificity
B)goal difficulty
C)goal acceptance
D)feedback
E)goal motivation
Q3) The satisfaction received in the process of performing an action is also known as a(n)____________________.
Q4) ____________________ systematically moves employees from one job to another,thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
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Chapter 17: Managing Communication
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169 Flashcards
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Sample Questions
Q1) Many organizations use suggestion boxes,open door policies,and surveys to facilitate A)upward communication.
B)downward communication.
C)formal communication.
D)informal communication.
E)diagonal communication.
Q2) Amy believes that successful managers solicit and respond to upward communication.Information that can be expected with upward communication includes all of the following EXCEPT which one?
A)Procedures and practices
B)Suggestions for improvement
C)Financial and accounting information
D)Performance reports
E)All of these are included
Q3) Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.
A)True
B)False
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19
Chapter 18: Leading Teams
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219 Verified Questions
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Sample Questions
Q1) When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values,then his team is in the developmental stage of team development of A)forming.
B)storming.
C)norming.
D)performing.
E)adjourning.
Q2) A dual role goal is a goal that cannot be reached by a single party.
A)True
B)False
Q3) ____________________ can present enormous challenges for team leaders,who have to bridge gaps of time,distance,and culture.
Q4) A vertical team typically includes only one department in an organization.
A)True B)False
Q5) A role in which the individual provides support for team members' emotional needs and social unity is called a(n)____________________ role.
Q6) Discuss the determinants of team cohesiveness and its consequences.
Page 20
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Chapter 19: Managing Quality and Performance
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176 Flashcards
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Sample Questions
Q1) The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.
A)True
B)False
Q2) Describe the difference between a balance sheet and an income statement.
Q3) According to the control model,after establishing standards of performance the manager should
A)compare performance to standards.
B)get the standards approved by the supervisors and subordinates.
C)measure actual performance.
D)take corrective action.
E)provide feedback.
Q4) Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.
A)True
B)False
Q5) Identify and briefly describe each of the common financial ratios addressed in your text.
Q6) ____________________ focuses on whether performance meets established standards.
Page 21
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Chapter 20: Managing the Value Chain, Web 20, and
E-Business
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The heart of the organization's production of its product or service is called the A)manufacturing department.
B)technical core.
C)technological environment.
D)production sector.
E)output.
Q2) A collaborative work system is a computer-based information system that enables a novice computer user to more easily access complex and powerful computer software.
A)True
B)False
Q3) List the four types of facilities layout options.
Q4) In an integrated supply chain,goods flow from consumers to suppliers.
A)True
B)False
Q5) An organization that produces nonphysical outputs that require customer involvement and cannot be stored in inventory is called a(n)____________________ organization.
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Q6) ____________________ refers to business exchanges that occur electronically.