Management Fundamentals
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Course Introduction
Management Fundamentals introduces students to the essential concepts and practices of management in contemporary organizations. The course explores key management functions such as planning, organizing, leading, and controlling, as well as the roles and responsibilities of managers at different levels. Students will examine foundational theories, decision-making processes, organizational structures, and strategies for effective teamwork and communication. Emphasis is placed on ethical considerations, leadership skills, and adapting to dynamic business environments, preparing students with the knowledge needed to succeed as future managers.
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Understanding Management 11th Edition by Richard
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L. Daft
Page 2
Chapter 1: The World of Innovative Management
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Sample Questions
Q1) How do small-business managers emphasize different management roles in comparison to larger business managers?
Answer: Managers of small businesses often see their most important role as that of spokesperson because they must promote the small, growing company to the outside world.The entrepreneur role is also more important because managers have to be innovative and help their organizations develop new ideas to remain competitive.Small-business managers tend to rate the leader and information-processing roles lower than managers in larger organizations.
Q2) An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.
A)True
B)False
Answer: False
Q3) __________ refers to the field of management that specializes in the physical production of goods or services.
Answer: Operations management
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Chapter 2: The Environment and Corporate Culture
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Sample Questions
Q1) Martha wants to join a company with a culture that centers around teamwork and allows employees to make mistakes.Which of the following statements best fits what she is looking for?
A)"Every worker works alone."
B)"Find help achieving your goals."
C)"High pressure situations for hardworking people."
D)"We get it right the first time, every time."
E)"You can wear jeans on Casual Fridays."
Answer: B
Q2) An involvement culture places a high value on meeting the needs of employees, as exemplified by Four Seasons Hotels and Resorts
A)True
B)False
Answer: True
Q3) A _______ is a planned activity at a special event that is conducted to reinforce company values.
Answer: ceremony
Q4) Steve Jobs exemplified the __________ figure in corporate culture. Answer: hero
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Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) Explain the three distinctive managerial characteristics of MNCs.
Answer: First, an MNC is managed as an integrated worldwide business system in which foreign affiliates act in close alliance and cooperation with one another.Second, an MNC is ultimately controlled by a single management authority that makes key strategic decisions relating to the parent and all affiliates.Third, MNC top managers are presumed to exercise a global perspective.
Q2) __________ stands for preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success.
Answer: Masculinity
Q3) MNCs that are oriented toward the markets of individual foreign host countries are considered __________.
Answer: polycentric companies
Q4) High power distance means that people expect equality in power.
A)True
B)False
Answer: False
Q5) __________ environments are especially effective where creativity is essential. Answer: Bossless
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Chapter 4: Managing Ethics and Social Responsibility
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Sample Questions
Q1) According to research conducted by Adam Grant, the best predictor of a team's effectiveness is incentives such as bonuses and vacation time.
A)True
B)False
Q2) Commercial advertising campaigns often seek to spin information on products.For example, a car manufacturer might say a particular car it manufactures was ranked as the most innovative new vehicle.The details of the survey that it was conducted at a shareholder meeting and only vehicles it manufactures were included in the survey are quickly flashed in very small print at the bottom of the screen.The decision to deliberately obscure potentially important information is best described as being in which domain?
A)Ethical domain
B)Domain of responsibility
C)Legal domain
D)Obstructive domain
E)Protective domain
Q3) The __________ approach asserts that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision.
Q4) Define procedural justice.
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Chapter 5: Planning and Goal Setting
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Sample Questions
Q1) The essence of formulating strategy is choosing how the organization will conform to become like its key competitors in the industry.
A)True
B)False
Q2) Operational plans and goals focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
A)True
B)False
Q3) In today's business environment, it is expected that CEOs will do the large majority of their corporation's strategic planning.
A)True
B)False
Q4) Senior management is most likely to be responsible for ______.
A)operational plans
B)tactical plans
C)strategic plans
D)mission plans
E)tactical goals
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) Brainstorming uses a face-to-face interactive group to spontaneously suggest as many ideas as possible for solving a problem.
A)True
B)False
Q2) Briefly describe the assumptions underlying the classical model of decision making.
Q3) The behavioral style of decision making is often adopted by managers who like to consider complex solutions based on as much data as they can gather
A)True
B)False
Q4) Satisficing means that decision makers choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are expected to exist.
A)True
B)False
Q5) List the guidelines of innovative group decision making in today's businesses.
Q6) What does the term bounded rationality mean?
Q7) Explain the importance of coalition building in the political model of decision making.
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Chapter 7: Designing Organization Structure
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Sample Questions
Q1) In small-batch technology, _____ communication is high; in mass production technologies, _____ communication is high; in continuous process technologies, _____ communication is high.
A)verbal; verbal; verbal
B)verbal; written; verbal
C)written; verbal; verbal
D)written; written; verbal
E)verbal; written; written
Q2) Louise works in the manufacturing department at Ice Sculptures.The work in Louise's department is low in task specialization.As a result, Louise ______.
A)usually performs a single task
B)does a variety of tasks and activities
C)is often bored
D)is rarely challenged
E)generally goofs off
Q3) The __________ is the number of employees reporting to a supervisor.
Q4) A __________ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.
Q5) List three disadvantages of the divisional structure.
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) Kurt Lewin proposed that change was a result of the competition between __________ and __________ forces.
Q2) What is reverse innovation?
Q3) Creative organizations _______.
A)have an unusually high number of routine jobs
B)are loosely structured
C)have little ambiguity
D)have too many layers of management
E)use a centralized decision-making approach
Q4) The unfreezing stage makes people throughout the organization aware of problems and the need for change.
A)True
B)False
Q5) Describe the five characteristics of creative people and organizations.
Q6) What are new venture teams, and how are they used?
Q7) __________ symbolizes to all employees that the change is important for the organization.
Q8) __________ forces are the various barriers to change, such as a lack of resources, resistance from middle managers, or inadequate employee skills.
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Chapter 9: Managing Human Talent and Diversity
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Sample Questions
Q1) Explain the appraisal process known as 360-degree feedback.
Q2) What questions can be asked in a job interview regarding criminal record and what cannot?
Q3) Define reverse mentoring.
Q4) When organizations can institutionalize the value of white males actively seeking women and minority protégés, the benefits will mean that women and minorities will be steered into pivotal jobs and positions critical to advancement.
A)True
B)False
Q5) _____ is the belief that groups and subcultures are inherently equal and _____ means that an organization accommodates several subcultures.
A)Ethnorelativism; monoculturalism
B)Ethnorelativism; pluralism
C)Ethnorelativism; ethnocentrism
D)Ethnocentrism; monoculturalism
E)Ethnocentrism; pluralism
Q6) __________ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees.
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Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) A recent survey by the Conference Board found that less than 50 percent of U.S.employees say they are satisfied at work.
A)True
B)False
Q2) Research suggests that people with an external locus of control are ______.
A)more achievement oriented
B)better able to handle complex information and problem solving
C)more independent
D)easier to motivate
E)easier to manage
Q3) Maliah bases her judgments on impersonal analysis.To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation.In gathering information, Maliah prefers routine and order.Based on this information, Maliah ranks highly in which of the following Myers-Briggs categories?
A)Judging-perceiving
B)Intuitive-thinking
C)Sensation-thinking
D)Sensation-feeling
E)Intuitive-feeling
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Chapter 11: Leadership
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Sample Questions
Q1) When Lonnie shouts at Kerry in public for not finishing her work and suspends her for two days, he is using his coercive power.
A)True
B)False
Q2) Leslie is more than capable of doing her work, but she would rather spend her time and energy complaining about her boss who she used to like until the boss was unable, due to corporate policy, to give her the substantial raise she wanted.What type of follower is Leslie?
A)Passive
B)Effective
C)Alienated
D)Conformist
E)Pragmatic survivor
Q3) _____ is to firings and demotions as _____ is to raises and promotions.
A)Referent power; expert power
B)Legitimate power; expert power
C)Coercive power; reward power
D)Reward power; referent power
E)Expert power; referent power
Q4) How can a leader lead in a bossless environment?
Page 13
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Chapter 12: Motivating Employees
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Sample Questions
Q1) Which of the following is NOT a common method for reducing a perceived inequity?
A)Changing work effort
B)Changing outcomes
C)Changing perceptions
D)Leaving the job
E)Changing equity
Q2) __________ is the removal of an unpleasant consequence once a behavior is improved.
Q3) What is equity theory, and how does it apply to the workplace?
Q4) List the four reinforcement tools.
Q5) Abbi works at Railroad Ties.Her bosses continually indicate that her motivational level is low.Abbi agrees, but she is unwilling to work harder until the company changes the types of reward it offers its employees.Which of the following is low for Abbi?
A)E P expectancy
B)O P expectancy
C)Valence
D)Motivators
E)O E indicators
Q6) __________ theories emphasize the needs that motivate people.
14
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Chapter 13: Managing Communication
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Sample Questions
Q1) Without feedback, communication is only a two-way process: sender to receiver and receiver to sender.
A)True
B)False
Q2) What percentage of the details passed through a grapevine is accurate?
A)15 to 20
B)25 to 35
C)40 to 60
D)70 to 90
E)Almost 100
Q3) Which of the following is the most familiar and obvious flow of formal communication?
A)Downward
B)Gossip
C)Horizontal
D)Upward
E)The Grapevine
Q4) Define routine and nonroutine communication.
Q5) What is downward communication, and what are five topics generally associated with downward communication?
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Chapter 14: Leading Teams
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Sample Questions
Q1) __________ pertains to the team's ability to meet the personal needs of its members.
Q2) Explain what is meant by the term satisfaction as it is used in the model of team effectiveness.
Q3) Define the term team norm.
Q4) Describe the impact of diversity on teams.
Q5) Describe the forming stage of team development and how it can best be managed.
Q6) Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work.Fred's role fulfills which of the following virtual team practices?
A)Using technology to build relationships
B)Shaping culture through technology
C)Monitoring progress and rewards
D)Administering rewards
E)Using global teams to develop technology
Q7) A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
A)True
B)False
Page 16
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Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.
A)True
B)False
Q2) The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _________.
Q3) A __________ ratio indicates an organization's ability to meet its current debt obligations.
Q4) During the recent economic recession, companies cut discretionary spending, such as travel expenses, to improve the bottom line, and managers are pushing to keep those expenses from creeping back up.
A)True
B)False
Q5) The __________ provides three types of information: assets, liabilities, and owners' equity.
Q6) The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as __________.
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