Management Fundamentals
Review Questions
Course Introduction
Management Fundamentals offers an introduction to the basic principles and practices of management within organizations. The course examines key management functions such as planning, organizing, leading, and controlling, and explores the roles of managers in different types of organizations. Students learn about decision-making processes, organizational structure, communication, motivation, teamwork, and the ethical responsibilities of managers. Through case studies and real-world examples, the course provides foundational knowledge essential for effective management and prepares students for more advanced studies in business and organizational leadership.
Recommended Textbook Management 12th Edition by Ricky W. Griffin
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Page 2
Chapter 1: Managing and the Managers Job
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Sample Questions
Q1) ____ managers tend to be generalists and not associated with any particular functional area.
A) Administrative
B) Operations
C) Production
D) Marketing
E) Human resources
Answer: A
Q2) Pat emails carpool partners the schedule for the week
A)Figurehead
B)Leader
C)Liaison
D)Monitor
E)Disseminator
F)Spokesperson
G)Entrepreneur
H)Disturbance handler
I)Resource allocator
J)Negotiator
Answer: E
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Page 3
Chapter 2: Traditional and Contemporary Opportunities and Challenges
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Sample Questions
Q1) Theory and history are important only to top managers today.
A)True
B)False
Answer: False
Q2) Operations management is concerned with
A) the application of various processes and systems used by an organization.
B) systems created to store and provide information for managerial decision making.
C) the scientific analysis of the work elements of a job.
D) the development of mathematical and statistical tools and techniques for managerial decision making.
E) None of these choices
Answer: A
Q3) Sluggish economy
A)Increasing importance to managers
B)Decreasing importance to managers
C)No change in the importance to managers
Answer: A
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Page 4
Chapter 3: Understanding the Organizations Environment
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Sample Questions
Q1) Immigration into the United States is at its highest rate since 1910.
A)True
B)False
Answer: True
Q2) Goal approach
A)Focuses on feedback
B)Focuses on inputs
C)Focuses on outputs
D)Focuses on transformations
Answer: C
Q3) The extent to which an organization is involved in or affected by business in other countries
A)Economic dimension
B)Technological dimension
C)Sociocultural dimension
D)Political-legal dimension
E)International dimension
Answer: E
Q4) ____________________ is closely related to the monitor role of managers.
Answer: Environmental scanning
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Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) The inclusion of a biologist in decisions that affect the local community is an example of which area of social responsibility?
A) General social welfare
B) The natural environment
C) Legal compliance
D) The task environment
E) The internal cultural environment
Q2) Firm meets statutory requirements placed on it but does no more
A)Proactive stance
B)Defensive stance
C)Obstructionist stance
D)Accommodative stance
Q3) You will not be able to predict from your job interview what your first ethical dilemma will look like.So how can you prepare yourself to handle the unknown situation?
Q4) ____________________,organization culture,and how the organization responds to whistleblowers all help shape and define people's perceptions of the organization's stance on social responsibility.
Q5) Describe the three emerging ethical issues in business today.
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) Passive and value relationships and quality of life
A)Social orientation
B)Power orientation
C)Uncertainty orientation
D)Goal orientation
E)Time orientation
Q2) Transcends national boundaries and has a worldwide marketplace for its resources and products/services
A)Market system
B)Domestic business
C)International business
D)Market economy
E)Multinational business
F)Global economy
Q3) People who exhibit short-term outlook behaviors tend to place a high premium on material possessions,money,and assertiveness.
A)True
B)False
Q4) Is bigger always better when it comes to globalization and organizational size?
Q5) MNC stands for ____________________.
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) ____________________ is when goals conflict with each other and a manager must decide whether to pursue one goal at the exclusion of the other or find a compromise and achieve some of both.
Q2) Which of the following circumstances would most likely result in the use of a planning task force to help develop plans?
A) It is desired that line managers be excluded from the planning process.
B) The situation involves normal planning activities.
C) The organization uses a centralized decision-making process.
D) There is a special circumstance to be addressed.
E) Management has decided to give the professional planning staff more authority.
Q3) The mission statement should include all EXCEPT which of the following?
A) Directions
B) Premises
C) Values
D) Tactics
E) Purpose
Q4) ____________________ must specify resources and time frames.
Q5) The ____________________ process itself can best be thought of as a generic activity.
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) An international strategy in which the company manages itself as a collection of domestic markets is called a home replication strategy.
A)True
B)False
Q2) Focuses primarily on synergy and competitive advantage
A)Business strategy
B)Corporate-level strategy
C)Functional strategy
Q3) Philip Morris markets Marlboro cigarettes,the number-one selling cigarette brand in the world.Outside the United States,Marlboro generates huge profits that Philip Morris uses to support other less successful SBUs.According to the BCG matrix,Marlboro is an example of a
A) question mark.
B) problem child.
C) star.
D) barking dog.
E) cash cow.
Q4) Proper emphasis in accounting and finance is pivotal to a(n)____________________ strategy.
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Chapter 8: Managing Decision Making and Problem Solving
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Sample Questions
Q1) Decision making includes recognizing and defining the nature of a decision situation,identifying alternatives,choosing the "best" alternative,and
Q2) Veronica has a job offer from outside her company
A)Programmed decision
B)Nonprogrammed decision
Q3) Model that assumes manager has perfect information
A)Rational model
B)Effectiveness
C)Uncertainty
D)Programmed decision
E)Administrative model
Q4) When an employee comes to you with a feasibility evaluation of a decision alternative,he will give you information about how practical the alternative is for the organization.
A)True
B)False
Q5) Bounded rationality is a concept suggesting that decision makers are limited by their ____________________,unconscious reflexes,skills and habits.
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Chapter 9: Managing Start-Ups and New Ventures
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Sample Questions
Q1) Where should she go for a loan if she is unable to get private financing at reasonable terms?
A)Active Corps of Executives (ACE)
B)Service Corps of Retired Executives (SCORE)
C)Small Business Development Center (SBDC)
D)Small Business Institute (SBI)
E)Small Business Administration (SBA)
F)The National Association of Women Business Owners (NAWBO)
Q2) Which of the following is an example of identifying a new niche in an established market?
A) Modifying a cell phone keyboard to alphabetical order
B) Reducing the number of outlets that sell computers
C) Reducing the price of a printer so that it is more affordable
D) Introducing a new computer in an industrialized country
E) Designing a computer that can control traffic flow on a freeway
Q3) Virgin Airlines improved customer service
A)Niche
B)Identifying new markets
C)First-mover advantage
Q4) Describe the role of entrepreneurship in society.
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) Remote work areas give employees more control over their job.This is an example of A) job enlargement.
B) job enrichment.
C) work teams.
D) job specialization.
E) job rotation.
Q2) Army officers use the expression "not in my lane",which derives from the basic marksmanship function of establishing firing lanes indicating who fires at which targets.The idea is to spread people over the whole area so you do not miss anything and to prevent everyone from firing at the same target.This is an example of A) delegation.
B) job specialization.
C) job rotation.
D) job enrichment.
E) job design.
Q3) Delegation is power that has been legitimized by the organization.
A)True
B)False
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Chapter 11: Managing Organization Design
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Sample Questions
Q1) The appropriate degree of specialization can vary,but not the appropriate span of management.
A)True
B)False
Q2) Strives to constantly upgrade talent,skill,and knowledge of employees
A)The virtual organization
B)The learning organization
C)The team organization
Q3) Microsoft is experiencing gradual growth,with most of it happening internationally.It is an example of an organization in the ____ stage.
A) maturity
B) decline
C) youth
D) birth
E) midlife
Q4) If a firm is using related diversification,there must be a high level of coordination among the various units to capitalize on the presumed ____________________ inherent in this strategy.
Q5) Compare and contrast the team,virtual,and learning organizations.
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Chapter 12: Managing Change and Innovation
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Sample Questions
Q1) ____________________ is the managed effort of an organization to develop new products or services and/or new uses for existing products or services.
Q2) Innovation is important because,without new products or services,every organization will fall behind its competition.
A)True
B)False
Q3) Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.
A)True
B)False
Q4) Force-field analysis is generally considered the most effective technique for reducing resistance to change.
A)True
B)False
Q5) ____________________ can be appropriate on the individual,group,or organizational level.It usually involves an OD consultant.
Q6) Describe the three intrapreneurial roles in large organizations.
Q7) List the major types of innovation and give an example of each.
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Chapter 13: Managing Human Resources
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Sample Questions
Q1) The SEIU represents almost 2 million public service workers,nurses,hospital staff,nursing home care providers,building services and security guards in North America.
A)Benefits SEIU
B)Benefits workers
C)Benefits both SEIU and workers
D)Benefits neither SEIU or workers
Q2) All candidates should be given the same directions,time,and environment
A)Realistic job preview
B)Validation
C)Application blanks
D)Tests
E)Interviews
Q3) The SEIU represents about 2 million workers across the U.S.
A)Benefits SEIU
B)Benefits workers
C)Benefits both SEIU and workers
D)Benefits neither SEIU or workers
Q4) ____________________ tests were once popular,but the use of them is now declining.
Page 15
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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210 Flashcards
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Sample Questions
Q1) During an interview,people use perception management. A)True
B)False
Q2) Describe the relationship between creativity,innovation,and the product life cycle.
Q3) James gets his energy from other people,likes the big picture,makes gut decisions,and completes work before moving on to the next project.His traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator.
A) Extrovert,intuitive,thinking,judge
B) Extrovert,intuitive,feeling,judge
C) Introvert,intuitive,feeling,judge
D) Introvert,sensing,thinking,judge
E) Introvert,sensing,feeling,perceiver
Q4) One way people manage ____________________ is through prayer.
Q5) Simon thinks all Asians are smart.This is an example of a(n)____________________.
Q6) People with Type B personalities are driven to succeed. A)True B)False
Page 16
Q7) ____________________ is an individual's response to a strong stimulus.
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Chapter 15: Managing Employee Motivation and Performance
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Sample Questions
Q1) Therese consistently loses her cell phone or forgets to charge it.Her colleges refuse to help her find it.What kind of reinforcement are the colleagues using?
A) Avoidance
B) Extinction
C) Positive reinforcement
D) Punishment
E) Distortion
Q2) Describe your performance on a recent assignment in terms of motivation,ability,and work environment.What enhanced your performance?
Q3) Which of the following reinforcement schedules offers a worker the MOST incentive to do good work?
A) Fixed-interval
B) Fixed-ratio
C) Variable-interval
D) Variable-ratio
E) All of these choices
Q4) The ____________________ approach to human motivation guides most contemporary thinking about human motivation.
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Chapter 16: Managing Leadership and Influence Processes
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Sample Questions
Q1) Charismatic leadership
A)Leader behavior model
B)Situational model
C)Trait model
Q2) The CEO of a Fortune 100 company made a lot of money and enjoyed spending it on his yacht to the point of obsession.The board of directors decided it was interfering with his work performance and made him choose between the yacht and work.He chose the yacht.When the job security of other people depends on the performance of a few key leaders,____ leadership is required.
A) transformational
B) ethical
C) cross-cultural
D) charismatic
E) strategic
Q3) The ____________________ identifies seven levels of leadership,which range between the extremes of boss-centered and subordinate-centered leadership.
Q4) Referent power is usually associated more with leadership than with management.
A)True
B)False
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) Which of the following statements does NOT describe an advantage of oral communication?
A) It is easy to use.
B) It is accurate.
C) It facilitates feedback.
D) It is comfortable for managers.
E) It can be done with little preparation.
Q2) What are the advantages and disadvantages of e-mail?
Q3) Effective communication would be most important for
A) a pilot transferring control of the aircraft.
B) someone complaining about the weather.
C) an after-dinner speaker at a Lions Club meeting.
D) a campaign speech.
E) a company newsletter.
Q4) Management by wandering around is basically a system for increasing informal communication in an organization.
A)True
B)False
Page 19
Q5) How does management by walking around affect the grapevine?
Q6) Nonverbal communication includes body language,image,and
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Page 20
Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?
A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming
Q2) In your role as a student,your professors expect you to spend two hours studying outside class for every hour spent in class.On the other hand,your boss expects you to work at least 10 hours overtime weekly.This problem could lead to interrole conflict.
A)True
B)False
Q3) This group will never develop any group norms.
A)True
B)False
Q4) How do interpersonal and intergroup conflicts affect each other?
Q5) ____________________ arises when the sent role is unclear.
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) Which of the following is a type of financial budget that deals with forecasting the organization's assets and liabilities in the event all other budgets are met?
A) Cash-flow
B) Liquidity
C) Capital expenditure
D) Balance sheet
E) Pro forma
Q2) The control of human resources is the most important area,because human resources are related to the control of all the other resources in an organization.
A)True
B)False
Q3) One barrier to effective communication is the filtering of upward communication.Which characteristic of effective control systems would this affect?
A) Flexibility
B) Accuracy
C) Accountability
D) Timeliness
E) Objectivity
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22
Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.
A)True
B)False
Q2) Which of the following would utilize computer-controlled transportation systems?
A) Robotics
B) Computer-aided design
C) Computer-integrated manufacturing
D) Computer-aided manufacturing
E) Flexible manufacturing systems
Q3) ____________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.
Q4) Many unions support cross-training because they think it preserves job security.
A)True
B)False
Q5) Define productivity.List and briefly describe the various levels of productivity.
Q6) What are the common tools used to manage quality?
Q7) The productivity of a country is the ____________________ productivity.
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