Management Fundamentals Practice Questions
Course Introduction
Management Fundamentals introduces students to the core principles and practices of effective management within organizations. The course explores essential topics such as planning, organizing, leading, and controlling, while examining how managers drive organizational success through strategic decision-making and leadership. Students will learn about management theories, organizational structure, teamwork, motivation, and communication skills, as well as the ethical and global context of management. Real-world examples and case studies provide practical insights to prepare students for leadership roles and effective management in diverse business environments.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
A) informational
B) interpersonal
C) decisional
D) intrapersonal
E) all of these are managerial roles defined by Mintzberg
Answer: D
Q2) The manager is a specialist and a "doer."
A)True
B)False
Answer: False
Q3) ____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.
A) Human
B) Resource allocation
C) Conceptual
D) Negotiation
E) Technical
Answer: C
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The three subfields of the classical perspective include
A) quantitative management, behavioral science, and administrative management.
B) bureaucratic organization, quantitative management, and the human relations movement.
C) administrative management, bureaucratic organization, and scientific management. D) scientific management, quantitative management, and administrative management. E) none of these.
Answer: C
Q2) One of the important reasons for the success of UPS is the concept of bureaucracy.
A)True
B)False
Answer: True
Q3) Closed systems must interact with the environment to survive.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.
A)True
B)False
Answer: True
Q2) Which of the following dimensions of the general environment includes all elements that occur naturally on earth?
A) Sociocultural dimension
B) Technological dimension
C) Economic dimension
D) Natural dimension
E) Environmental dimension
Answer: D
Q3) Name one of the two dimensions that the categories of culture are based on.
Answer: Responses will be either (1) the extent to which the external environment requires flexibility or stability, or (2) the extent to which a company's strategic focus is internal or external.
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5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) The American firm joining in the joint venture
A) faces lower risk than if it were using a wholly-owned foreign affiliate.
B) enjoys greater control than is it were using the wholly-owned affiliate.
C) can anticipate a lower cost than a company that uses global outscoring.
D) all of these.
E) none of these.
Q2) List the four stages of globalization.
Q3) The Maquiladora industry along the Texas-Mexico border uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of A) licensing.
B) joint venture.
C) outsourcing.
D) franchising.
E) none of these.
Q4) The social value of uncertainty avoidance is evident in countries like Japan which support beliefs that provide stability and conformity among its citizenry.
A)True
B)False
Q5) ____________________ is a sociocultural factor in the international environment.
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) ____________________ justice requires that rules should be clearly stated and consistently and impartially enforced.
Q2) Individuals at the ____________________ level are guided by an internal set of values and standards and will even disobey rules or laws that violate these principles.
Q3) Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?
A) Preconventional
B) Conventional
C) Discretionary
D) Principled
E) Traditional
Q4) The relationship between social responsibility and financial performance has been shown to be ____________________.
Q5) Ethical responsibility includes behaviors that are not necessarily codified into law and may not serve the corporation's direct economic interests.
A)True
B)False
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Chapter 6: Managerial Planning and Goal Setting
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162 Flashcards
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Sample Questions
Q1) The act of determining the organization's goals and the means for achieving them is referred to as ____________________.
Q2) Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following EXCEPT
A) central planning departments.
B) decentralized planning groups.
C) top executives.
D) consulting groups.
E) the president of the company.
Q3) ____ is the final step in the MBO process.
A) Appraise overall performance
B) Develop an action plan
C) Review progress
D) Set goals
E) Conduct periodic checkups
Q4) The specific results expected from departments, work groups, and individuals are the ____________________ goals.
Q5) Compare the four levels of goals and plans.
Q6) ____________________ and plans are the responsibilities of middle managers.
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) A business activity that an organization does particularly well relative to its competition is known as a(n) ____________________.
Q2) Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?
A) Leadership
B) Structural design
C) Human resources
D) Information and control systems
E) Compensation
Q3) If Swift Stock's traditional brokerage business were to face a declining business growth, it may need to be reclassified as a
A) cash cow.
B) dog.
C) star.
D) question mark.
E) dead business.
Q4) In the BCG matrix, the star has a(n) ____________________ market share in a rapidly growing industry.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) ____________________ means that all the information the decision-maker needs is fully available.
Q2) Briefly describe the four major personal decision styles.
Q3) Managers need to take a balanced approach for effective decision making.
A)True
B)False
Q4) Cognitive scientist Gary Klein has found that intuition begins with goals.
A)True
B)False
Q5) What are the six steps in the managerial decision making process?
Q6) ____________________ means that decision-makers choose the first solution alternative that satisfies minimal decision criteria.
Q7) A situation where the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcome is unavailable refers to ambiguity.
A)True B)False
Q8) Differences among people with respect to how they perceive problems and make decisions is called ____________________.
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
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Sample Questions
Q1) Which of the following characteristics distinguishes authority?
A) It is vested in people, not positions.
B) Subordinates accept it.
C) It flows across the horizontal hierarchy.
D) It emerges from the organizational values.
E) Individuals are born with this power.
Q2) Coordination is defined as
A) the ability of the organization to produce timely products.
B) the quality of collaboration across departments.
C) differentiation.
D) the quantity of goods produced by the organization.
E) all of these.
Q3) Waldt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a
A) functional structure.
B) team structure.
C) divisional structure.
D) virtual network structure
E) service structure.
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Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Some observers of business trends suggest that the knowledge economy of the late 1900s and early 2000s is rapidly being transformed into the change economy.
A)True B)False
Q2) Some observers of business trends suggest that the knowledge economy of the late 1900s and early 2000s is rapidly being transformed into the creativity economy.
A)True B)False
Q3) Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified
A) a performance gap.
B) a critical incident.
C) a behavioral occurrence.
D) an environmental opportunity.
E) a SWOT analysis.
Q4) Describe the tactics for overcoming resistance to change.
Q5) List the three distinct steps for achieving behavioral and attitudinal change.
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Human resource management is a matching process, integrating the federal laws with employee skills.
A)True
B)False
Q2) A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties is known as on-the-job training.
A)True
B)False
Q3) In utilizing the matching model of employee selection, the organization offers ____ and the employee offers ____.
A) contributions, inducements
B) inducements, contributions
C) contributions, pay and benefits
D) ability, training
E) skills, rewards
Q4) Coaching is when an experienced employee guides and supports a less-experienced employee.
A)True B)False
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Traditional dimension of diversity can be acquired or changed throughout one's lifetime.
A)True
B)False
Q2) Hispanics, African Americans, and Asian Americans together represent $2.3 trillion in annual purchasing power.
A)True
B)False
Q3) Homogeneous top management teams tend to be broadminded in their perspectives.
A)True
B)False
Q4) Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
A)True
B)False
Q5) The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.
A)True
B)False
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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168 Flashcards
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Sample Questions
Q1) Which of the following describes a person with the learning characteristics of being good at implementing decisions and carrying out plans?
A) Diverger
B) Assimilator
C) Converger
D) Accommodator
E) None of these
Q2) The ____________________ process occurs when individuals screen and select the various stimuli that vie for their attention.
Q3) A high degree of ____ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
A) self-management
B) social cohesiveness
C) social awareness
D) relationship management
E) self-awareness
Q4) Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ____________________.
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Chapter 14: Leadership
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159 Flashcards
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Sample Questions
Q1) Describe the five bases of power typical in organizations.
Q2) The alienated follower is a person who is an independent, critical thinker but is passive in the organization.
A)True
B)False
Q3) ____________________ is the potential ability to influence the behavior of others.
Q4) ____ power is based in the ability of the leader to do such things as recommend promotions.
A) Coercive
B) Expert
C) Reward
D) Referent
E) Personal
Q5) Fiedler used all of the following to describe the situation EXCEPT
A) leader-member relations.
B) task structure.
C) personal power.
D) position power.
E) all of these were used by Fiedler to describe the situation.
Page 16
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Chapter 15: Motivating Employees
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177 Flashcards
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Sample Questions
Q1) Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career resources recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue?
A) He should look for work as a project manager.
B) He should think about starting his own business.
C) He should look for work in "corporate America," he is sure to climb to the top.
D) He should play the Lotto.
E) None of these.
Q2) Extinction is defined as the withdrawal of positive reward.
A)True
B)False
Q3) ____________________ theory suggests that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards.
Q4) Hygiene factors are the same as satisfiers and are based on fulfillment of higher level needs including responsibility.
A)True
B)False
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Chapter 16: Managing Communication
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Sample Questions
Q1) ____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.
A) Tactical discussion
B) Strategic conversation
C) Intentional chat
D) Calculated exchange
E) Deliberate talk
Q2) To persuade and influence, managers connect with others by using
A) a policy manual.
B) symbols, metaphors, and stories.
C) statistical facts and figures.
D) rules and regulations.
E) external consultants.
Q3) What percentage of a manager's time is spent in direct communication?
A) 20 percent
B) 100 percent
C) 50 percent
D) 80 percent
E) 40 percent
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Chapter 17: Leading Teams
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209 Verified Questions
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Sample Questions
Q1) Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using
A) BATNA.
B) a bargaining zone.
C) mediation.
D) integrative negotiation.
E) distributive negotiation.
Q2) As a common way group norms develop, critical events are norms the team brings from the outside.
A)True
B)False
Q3) ____ pertains to the team's ability to meet the personal needs of its members.
A) Cohesiveness
B) Satisfaction
C) Commitment
D) Leadership
E) Norms
Q4) What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.
Page 19
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Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) ____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.
Q2) The return on total assets (ROA) is an activity ratio that is the percentage returned to investors on total assets.
A)True
B)False
Q3) An organization wide commitment to infusing quality into every activity through continuous improvement is called ____________________.
Q4) ____________________ control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.
Q5) Discuss open-book management and the balanced scorecard.
Q6) All well-designed control systems involve the use of ____ to determine whether performance meets established standards.
A) opinions
B) advice
C) consultants
D) benchmarks
E) feedback
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) A facilities layout in which machines dedicated to sequences of production are grouped into cells in accordance with group-technology principles is referred to as a(n) ____________________ layout.
Q2) A networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of orders to distribution of products and receipt of payments is called a(n)
Q3) Business exchanges that occur electronically refers to A) Internet.
B) WWW.
C) EDI.
D) e-commerce.
E) C2B.
Q4) An internal communications system that uses the technology and standards of the Internet but is accessible only to people within the company is called an extranet.
A)True
B)False
Q5) ____________________ are unsummarized and unanalyzed facts and figures.
Q6) Name and briefly describe the four most common types of facilities layouts.
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Chapter 20: Managing Small Business Start-Ups
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Sample Questions
Q1) Small businesses represent 68 percent of all firms and employ about three quarters of all private sector employees.
A)True
B)False
Q2) Entrepreneurs who aspire to start online businesses implement all the following steps EXCEPT:
A) develop an inspiring business plan.
B) choose a legal structure.
C) determine financial backing.
D) determine physical location.
E) identify a profitable market niche.
Q3) During the ____ stage, the company will need to make greater use of budgets, standard cost systems, and statistical reports.
A) existence
B) survival
C) takeoff
D) success
E) maturity
Q4) List and briefly describe the stages of growth for an entrepreneurial company.
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