Management Fundamentals
Mock Exam
Course Introduction
Management Fundamentals introduces students to the core principles and practices of management within organizations. The course explores essential topics such as planning, organizing, leading, and controlling, alongside decision-making, motivation, communication, and team dynamics. Students will gain foundational knowledge of managerial roles and the skills necessary for effective leadership in a dynamic business environment. Through case studies and real-world examples, the course emphasizes practical application, ethical considerations, and the evolving challenges faced by managers across various industries.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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Chapter 1: Management
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Sample Questions
Q1) Debra is the day-shift supervisor at a company that manufactures and supplies plastic bottles to pharmaceutical companies. She is responsible for estimating the hiring needs for the day-shift at the factory. She also prepares the schedules for the training process of newly hired employees. Most importantly, she overlooks the entire day-shift production process at the factory and reports to her manager on a regular basis. In this scenario, Debra is most likely a _____.
A) middle manager
B) team leader
C) first-line manager
D) top manager
Answer: C
Q2) A business administrator in a school is determining how classes will be scheduled, which rooms will be allocated, and who will teach each subject in the curriculum. Which of the following management functions is illustrated in this scenario?
A) Planning
B) Organizing
C) Controlling
D) Leading
Answer: B
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3
Chapter 2: The History of Management
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Sample Questions
Q1) An implication of the contingency approach to management is that:
A) managers need to spend less time analyzing problems, situations, and employees before taking action to fix them.
B) a company's problems can be quickly and easily solved if its management takes a few simple steps.
C) most management ideas and practices are universal.
D) managers need to look for key possibilities that differentiate today's situation or problems from yesterday's situation or problems.
Answer: D
Q2) The Hawthorne Studies demonstrated that financial incentives were the most important motivator for workers.
A)True
B)False
Answer: False
Q3) Motion study involved timing how long it took good workers to complete each part of their jobs.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) In the context of the specific environment of organizations, which of the following is a similarity between the public communications approach and a product boycott?
A) Both are more aggressive than media advocacy.
B) Both typically involve framing a group's concerns as public issues.
C) Both are advocacy group tactics.
D) Both create controversies that are likely to receive extensive news coverage.
Answer: C
Q2) Glittenra is the largest local silver store in the town of Casempton. Famegems, a large silver jewelry chain of stores, wants to set up an outlet in Casempton. Before finalizing the decision to set up the store, the marketing team of Famegems conducts a detailed study on the business, marketing strategies, and customer base of Glittenra. In this scenario, which of the following is the marketing team of Famegems most likely using?
A) Demographic segmentation
B) Corporate governance
C) A cost-benefit analysis
D) A competitive analysis
Answer: D
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Page 5
Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) A(n) _____ is a social responsiveness strategy in which a company does less than society expects.
A) discretionary strategy
B) reactive strategy
C) proactive strategy
D) accommodative strategy
Q2) Andy works at a shoe manufacturing plant. He has a nine-hour daily shift in the factory. However, he only works for six hours and tells his supervisor that he has worked for nine hours. In the context of workplace deviance, this is an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q3) The U.S. Sentencing Commission Guidelines for Organizations cover offenses related to invasion of privacy.
A)True
B)False
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) _____ occurs when a group member must wait to share an idea because another member is presenting an idea to the group.
A) Dialectal inquiry
B) Groupthink
C) Satisficing
D) Production blocking
Q2) Douclamp, a steel manufacturing company, makes small investments in three iron ore plants in different cities. When one of the plants yields more profit than the others, Douclamp increases its investment in that plant and discontinues its investments in the other plants. In this scenario, Douclamp most likely uses _____.
A) reverse planning
B) options-based planning
C) time-based planning
D) rigid planning
Q3) The purpose of options-based planning is to commit people and resources to a particular course of action.
A)True
B)False
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Chapter 6: Organizational Strategy
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Questions
Q1) SkyScape, a company that manufactures computer processors, launched a new product called ChipOne. This launch was a countermove against another product launched by GreenChip, SkyScape's competitor. Which of the following strategies was used by SkyScape to defend its market share?
A) A response strategy
B) An amalgamation strategy
C) A recovery strategy
D) An acquisition strategy
Q2) The threat of new entrants is a measure of the degree to which barriers to entry make it easy or difficult for new companies to get started in an industry.
A)True
B)False
Q3) _____ consists of the strategic actions that a company takes after retrenchment to return to a growth strategy.
A) Downsizing
B) Competitive inertia
C) Recovery
D) Strategic dissonance
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Chapter 7: Innovation and Change
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Sample Questions
Q1) Wenayton, a company that manufactures and supplies ceramic kitchenware, uses broken and rejected pieces of ceramics to design its office interiors. It also uses novel ways to utilize solar energy for interior lighting. This scenario best illustrates _____.
A) organizational innovation
B) corporate entropy
C) reverse engineering
D) agile development
Q2) Ebdino, a company that manufactures tires, observes that the sales of its traditional tires have declined drastically and that the sales of tubeless tires have increased. Ebdino hence decides to stop manufacturing traditional tires and replace them with tubeless tires. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Technological substitution
B) Technological lockout
C) Technological singularity
D) Technological determinism
Q3) Dominant technological designs can emerge through independent standards bodies.
A)True
B)False
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Chapter 8: Global Management
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Sample Questions
Q1) _____ is the degree to which societies believe that a person should be self-sufficient.
A) Egoism
B) Dynamism
C) Moralism
D) Individualism
Q2) Unlike political uncertainty, policy uncertainty:
A) deals with the risk of changes in governments that can result from war, revolution, social unrest, or other influential events.
B) can be minimized by using an avoidance strategy.
C) deals with the risk associated with changes in laws and government rules that directly affect the way foreign companies conduct business.
D) can be minimized by using control and cooperation.
Q3) _____ is used to assess how well managers and their families are likely to adjust to foreign cultures.
A) Environmental scanning
B) Documentary training
C) Job embeddedness
D) Adaptability screening
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) In the context of organizational authority, which of the following is a difference between a line function and a staff function?
A) A line function does not contribute directly to creating a company's products, whereas a staff function contributes directly to creating a company's products.
B) A line function includes accounting, human resources, or legal services, whereas a staff function includes activities that take place within the manufacturing and marketing departments.
C) A line function can only be exercised by employees at the lower levels of the chain of command, whereas a staff function empowers employees at every level.
D) A line function contributes directly to selling a company's products, whereas a staff function does not contribute directly to selling a company's products but instead supports line activities.
Q2) Empowering workers means permanently passing decision-making authority and responsibility from managers to workers.
A)True
B)False
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Chapter 10: Managing Teams
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Sample Questions
Q1) Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____.
A) employee productivity
B) customer satisfaction
C) design efficiency
D) product diversification
Q2) Which of the following statements is true of self-designing teams?
A) They require management approval to perform a task.
B) They control work tasks and team membership.
C) They are also known as self-managing teams.
D) They have less autonomy than employee involvement teams.
Q3) Intentionally doing one's work badly is an example of a negative team norm.
A)True
B)False
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Which of the following is an example of adverse impact, a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices?
A) A company's hiring policies dictated that only 10% of the employees in the company can be women.
B) The women in a company were given responsibilities equal to that of men but were paid lower salaries than men.
C) Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were black.
D) The chief executive officer of an American company blatantly refused to employ an African American although he had an excellent academic record and was also the best performer in the interview.
Q2) In contrast to quid pro quo cases, a hostile work environment results in economic injury.
A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Workforce
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Q1) Under the _____, success is usually measured by how well companies achieve recruitment, promotion, and retention goals for women, people of different racial/ethnic backgrounds, or other underrepresented groups.
A) access and legitimacy paradigm
B) learning and effectiveness paradigm
C) discrimination and fairness paradigm
D) array-oriented paradigm
Q2) Noah is the owner of a dairy farm. He has a small group of employees who have been working with him for several years. They are all happy to work with each other, and they share similar beliefs and values. In the given scenario, the good relationship that the employees share displays _____.
A) ethnocentrism
B) social integration
C) organizational plurality
D) multiculturalism
Q3) The passage of the 1964 Civil Rights Act and Title VII has decreased incidences of racial and ethnic discrimination in the United States.
A)True
B)False
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Page 14
Chapter 13: Motivation
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Sample Questions
Q1) In the context of equity theory, _____ occurs when a referent's outcome/input (O/I) ratio is better than one's own O/I ratio.
A) distributive justice
B) overreward
C) underreward
D) procedural justice
Q2) In the context of reinforcement contingencies, which of the following is a similarity between punishment and extinction?
A) Both are forms of reinforcement that weaken behavior.
B) Both follow behaviors with desirable consequences.
C) Both are types of negative reinforcement.
D) Both involve withholding negative consequences.
Q3) In the context of expectancy theory, _____ is the perceived relationship between performance and rewards.
A) valence
B) instrumentality
C) reinforcement
D) efficacy
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15
Chapter 14: Leadership
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Sample Questions
Q1) Fiona is a manager at Tune In Solutions. As a leader, she has complete authority to recruit and lay off employees. She also has the authority to reward or punish employees depending on their performance. This scenario illustrates that Fiona has a high _____.
A) position power
B) emotional intelligence
C) instrumentality
D) integrity
Q2) Isaac manages a team of software engineers at Progress Technologies. One of his subordinates, Luke, is always late to work. Owing to this, Isaac prefers him the least. However, he always has nice things to say about Luke. He feels that Luke deserves to be part of his team because he is pleasant, friendly, and communicative. In this scenario, Isaac has a(n) _____ leadership style.
A) relationship-oriented
B) authority-compliance
C) task-oriented
D) impoverished
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Chapter 15: Managing Communication
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Sample Questions
Q1) The term _____ refers to information that is collected from organization members and then compiled, disseminated, and used to develop action plans for improvement.
A) survey feedback
B) test bank
C) consensus forecast
D) data warehouse
Q2) Passive listeners show the speaker that they are attentively listening by nodding and making short statements.
A)True
B)False
Q3) A group of newly recruited employees were bullied by senior members of the facilities team. Jodie, one the team members who witnessed the event, wrote a letter to the head of her division describing the bullying incident. In this case, Jodie is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication
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Chapter 16: Control
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Sample Questions
Q1) Which of the following is true of concertive control?
A) A team member's behavior has to satisfy the rest of his or her team members.
B) Workers in an organization only have to worry about pleasing the boss.
C) Companies using concertive control only hire individuals who share the company's beliefs and values.
D) All the workers in a company are free to do whatever they want.
Q2) A logistics company recently installed microchips in all its telephone sets to track and record calls made by its employees. The company did this to ensure that the employees were making only service calls and not personal calls. This is most likely an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control
Q3) _____ is a mechanism for gathering information about performance deficiencies after they occur.
A) Feedforward control
B) Concurrent control
C) Feedback control
D) Adaptive control
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Chapter 17: Managing Information
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Sample Questions
Q1) Which of the following statements is true of intranets?
A) Companies typically use intranets to replace paper forms with online forms.
B) They are evolving to include standardized email accounts.
C) Companies typically use intranets to exchange information and conduct transactions.
D) They are a hybrid of corporate portals and executive information systems.
Q2) A _____ stores huge amounts of data that have been prepared for data mining analysis by being cleaned of errors and redundancy.
A) data model
B) data warehouse
C) data cluster
D) data set
Q3) Which of the following is a web-based tool that provides safe off-site access to data and programs?
A) A decision support system
B) Electronic data interchange
C) Secure sockets layer encryption
D) An executive information system
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.
A) internal service quality
B) line-flow production
C) mplementing a just-in-time program
D) total quality management
Q2) Brendon's Bakeries uses 4,000 pounds of flour a year. If the ordering cost is $10 per order and the holding cost is $2 per pound, then the optimal quantity to order flour is _____.
A) 200 pounds
B) 300 pounds
C) 400 pounds
D) 500 pounds
Q3) Manufacturing operations can be classified according to the depth of their inventory stock.
A)True
B)False
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