Management Fundamentals Exam Bank
Course Introduction
Management Fundamentals introduces students to the core principles and practices of effective management within organizations. This course covers essential topics such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in diverse environments. Students will explore organizational structures, decision-making processes, motivation, communication, and team dynamics. Through case studies and real-world examples, learners develop foundational skills in leadership, problem-solving, and strategic thinking, preparing them for future studies in business and management or for entry-level supervisory roles.
Recommended Textbook
Understanding Management 10th Edition by Richard
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15 Chapters
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Page 2
L. Daft
Chapter 1: The World of Innovative Management
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/28091
Sample Questions
Q1) According to Mintzberg,which of these is an interpersonal role?
A)Monitor
B)Negotiator
C)Liaison
D)Disturbance handler
E)Spokesperson
Answer: C
Q2) Genex Dynamics is a ballistics company that uses the unity of command,scalar chain,and division of work principles.These are part of which management philosophy?
A)Administrative principles approach
B)Bureaucratic approach
C)Scientific management approach
D)Humanistic approach
E)Behavioral sciences approach
Answer: A
Q3) By using resources in an efficient and effective manner,managers may reach their ultimate responsibility of achieving high _____.
Answer: performance
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3
Chapter 2: The Environment and Corporate Culture
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Sample Questions
Q1) The involvement culture has a(n)_____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.
A)external
B)internal
C)structural
D)competitive
E)technological
Answer: B
Q2) Physical symbols are associated with the surface level of organizational culture.
A)True
B)False
Answer: True
Q3) A(n)_____ defines and uses signals and symbols to influence corporate culture. Answer: cultural leader
Q4) In today's business environment,most companies operate in a stable and rigid environment.
A)True
B)False
Answer: False
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Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) Language,values,religion,and education all describe which dimension in the international environment?
A)Economic
B)Legal
C)Political
D)Sociocultural
E)Technological
Answer: D
Q2) An alliance begun in 1957 to improve economic and social conditions among its members,?it has evolved into the 27-nation _____.
Answer: European Union
Q3) Which of the following has a goal to guide the nations of the world toward free trade and open markets?
A)GATT
B)WTO
C)GLOBE
D)EU
E)NAFTA
Answer: B
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Page 5
Chapter 4: Managing Ethics and Social Responsibility
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Sample Questions
Q1) The moral agent is an individual who must make an ethical choice in an organization.
A)True
B)False
Q2) Disk Replacement Services has just completed a procedure manual to handle employee grievances.One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently.Disk Replacement operates on:
A)the procedural justice approach.
B)the utilitarian approach.
C)the individual approach.
D)the defensive approach.
E)the free-choice approach.
Q3) The _____ approach to ethical decision making sidesteps debates about what is right,good,or just and bases decisions on prevailing standards of the profession and the larger society,taking the interests of all stakeholders into account.
Q4) List three examples of primary stakeholders.
Q5) List three of the six moral rights that should be considered during decision making.
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6
Chapter 5: Planning and Goal Setting
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Sample Questions
Q1) Competitive advantage refers to the set of decisions and actions used to formulate and implement strategies.
A)True
B)False
Q2) Which of the following is a commonly-cited limitation of planning?
A)Plans limit employee motivation and commitment.
B)Plans make resource allocation more difficult.
C)Plans make it more difficult to measure standards of performance.
D)Plans boost intuition and creativity.
E)Plans can create a false sense of security.
Q3) Which of the following strategies involves rewarding an employee's innovation?
A)Cost leadership
B)Differentiation
C)Focus
D)Internal growth
E)Liquidation
Q4) A business activity that an organization does particularly well relative to its competition is known as a(n)_____.
Q5) List the four components of a SWOT analysis.
Q6) List the five characteristics of effective goals.
Page 7
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) Step one in the managerial decision-making process is recognition of decision requirement.
A)True
B)False
Q2) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called _____.
Q3) Most people underestimate their ability to predict uncertain outcomes.
A)True
B)False
Q4) The _____ model of decision making describes how managers actually make decisions in difficult situations,such as those characterized by nonprogrammed decision,uncertainty,and ambiguity.
Q5) Differences among people with respect to how they perceive problems and make decisions is called _____.
Q6) Satisficing behavior occurs when we choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are expected to exist.
A)True B)False
Page 8
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Chapter 7: Designing Organization Structure
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Sample Questions
Q1) The _____ delineates the chain of command,indicates departmental tasks and how they fit together,and provides order and logic for the organization.
A)management chart
B)employee directory
C)structural table
D)administrative chart
E)organizational chart
Q2) Jacob,a customer service representative for AB Retailers,has seven levels of management between himself and the company's CEO.In contrast,his friend Rhonda,a customer service representative for YZ Retailers,has only four levels of management between her and the company CEO.Compared to YZ,Jacob's company has what type of organizational structure?
A)Narrow
B)Wide
C)Flat
D)Tall
E)Identical
Q3) A(n)_____ structure has a wide span,is horizontally dispersed,and has fewer hierarchical levels.
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Page 9
Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) The _____ role in organizational change involves providing a "reality test."
Q2) The second stage in Lewin's change model,_____ ,occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.
Q3) The horizontal linkage model is best applied to a(n):
A)low pressure environment.
B)stable environment.
C)environment that requires speed.
D)customer service environment.
E)manufacturing environment.
Q4) Some companies are practicing _____ innovation by creating innovative,low-cost products for emerging markets and then quickly and inexpensively repackaging them for sale in developed countries.
Q5) People change starts with training everyone in the organization.
A)True
B)False
Q6) The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____ .
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Chapter 9: Managing Human Resources and Diversity
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Sample Questions
Q1) All of the following are current strategic issues of particular concern to managers,except:
A)hiring the right people to become more competitive on a global basis.
B)hiring the right people for improving quality, innovation, and customer service.
C)hiring the right people to become more competitive on a local basis.
D)knowing the right people to retain during mergers and acquisitions.
E)hiring the right people to apply new information technology for e-business.
Q2) _____ refers to the economic value of the knowledge,experience,skills,and capabilities of employees.
Q3) Stereotypes assume that all members of a group have the same characteristics. A)True
B)False
Q4) _____ is incentive pay that ties at least part of compensation to employee effort and performance.
Q5) _____ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q6) A(n)_____,rather than promoting a product or service,promotes the organization as a great place to work.
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Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
A)True
B)False
Q2) A positive attitude toward one's job is called cognitive attitude.
A)True
B)False
Q3) Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative.This describes which of the Big Five personality factors?
A)Agreeableness
B)Conscientiousness
C)Emotional stability
D)Openness to experience
E)Extroversion
Q4) The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.
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Page 12
Chapter 11: Leadership
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Sample Questions
Q1) Leadership is reciprocal,according to your text.This means:
A)it is dynamic.
B)it is a problem-solving activity.
C)it occurs among people.
D)redundant.
E)it always creates conflict.
Q2) Charismatic leaders typically have a strong vision for the future and they can motivate others to help realize it.
A)True
B)False
Q3) Influence means that the relationship among people is passive.
A)True
B)False
Q4) The recommended management style from the leadership grid is:
A)1,9.
B)9,1.
C)5,5.
D)1,1.
E)9,9.
Q5) Distinguish between charismatic and transformational leadership.
Page 13
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Chapter 12: Motivating Employees
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Sample Questions
Q1) _____ is the degree to which the worker has freedom,discretion,and self-determination in planning and carrying out tasks.
Q2) One of your fellow students is continually late to class.The professor has tried numerous verbal warnings and recently took points away from the student's grade.Based on the above,the professor's actions are consistent with which of the following reinforcement techniques?
A)Negative reinforcement
B)Punishment
C)Positive reinforcement
D)Avoidance learning
E)Rewards enhancement
Q3) _____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.
Q4) _____ theories emphasize the needs that motivate people.
Q5) Organizations that empower employees often reward them based on the results shown in the company's bottom line.
A)True
B)False
Q6) List the three needs proposed by Clayton Alderfer.
Page 14
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Chapter 13: Managing Communication
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Sample Questions
Q1) Which of the following is the most familiar and obvious flow of formal communication?
A)Downward communication
B)Gossips
C)Horizontal communication
D)Upward communication
E)Vertical communication
Q2) Types of information generally communicated upward include performance reports,suggestions for improvement,and performance feedback.
A)True
B)False
Q3) Describe the three categories of horizontal communication.
Q4) Channel richness refers to the:
A)number of messages a channel can carry at one time.
B)speed in which messages can be carried.
C)amount of information that can be transmitted during a communication episode.
D)number of channels available at any one time.
E)profitability potential of a proposed channel.
Q5) Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.
15
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Chapter 14: Leading Teams
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Sample Questions
Q1) The forming stage of team development is characterized by:
A)the establishment of order and cohesion.
B)cooperation.
C)problem solving.
D)orientation.
E)conflict.
Q2) Jessica has just been appointed leader of a new work team in her organization.She is wondering what to do at her first meeting with the group.Which of the following would you suggest?
A)She should waste little time; get the team focused on the task.
B)She should help the team clarify roles and responsibilities.
C)She should allow time for team members to become acquainted with one another; allow for informal social interaction.
D)She should let someone else worry about this since she is the leader.
E)She should propose to disband the team.
Q3) The term _____ refers to a team member who attains benefit from team membership but does not do a proportionate share of the work.
Q4) List the five stages of team development.
Q5) Discuss the determinants of team cohesiveness and its consequences.
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Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) Discuss open-book management and the balanced scorecard.
Q2) _____ standards represent an international standard for quality management.
A)ISO 9000
B)Six Sigma
C)TQM
D)Kaizen
E)Foreign Economy Index
Q3) The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as _____.
Q4) Ophelia,the new CEO at Odyssey Inc.,plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company.This is referred to as _____ control.
A)organizational
B)feedback
C)budgetary
D)systems
E)quality
Q5) Compare hierarchical control with decentralized control.
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