Management Fundamentals Exam
Bank
Course Introduction
Management Fundamentals introduces students to the essential concepts, functions, and skills required to effectively manage organizations. This course covers key areas such as planning, organizing, leading, and controlling, while exploring decision-making processes, organizational structures, and the impact of the external environment on management practices. Through a combination of theoretical frameworks and practical examples, students will develop an understanding of the roles and responsibilities of managers, ethical considerations, and strategies for motivating teams and achieving organizational goals.
Recommended Textbook
Management 12th Edition by Ricky W. Griffin
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20 Chapters
3844 Verified Questions
3844 Flashcards
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Chapter 1: Managing and the Managers Job
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Bob Lisbonne developed and launched Pixazza,a platform to link web pictures with where to buy the items the person was wearing in the photo.What role was he fulfilling?
A) Leader
B) Entrepreneur
C) Liaison
D) Resource allocator
E) Figurehead
Answer: B
Q2) Which of the following statements about the role of education in management is TRUE?
A) Formal education is the best way to acquire the skills a manager requires.
B) Managerial skills are best learned through experience,not formal education.
C) Once a manager has a master's degree,additional formal education is unnecessary.
D) The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management.
E) College courses are of little value to first-line supervisors.
Answer: D
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3
Chapter 2: Traditional and Contemporary Opportunities and Challenges
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158 Flashcards
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Sample Questions
Q1) When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance,it is drawing on
A) scientific management.
B) administrative management.
C) management science.
D) TQM.
E) the contingency approach.
Answer: C
Q2) Classical management perspective consists of two distinct branches: ____________________ and administrative management.
Answer: scientific management
Q3) Does not interact with the environment
A)Open systems
B)Closed systems
C)Entropy
D)Synergy
E)System
Answer: B
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Chapter 3: Understanding the Organizations Environment
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221 Verified Questions
221 Flashcards
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Sample Questions
Q1) Hunter sells security surveillance equipment to international airports.His job is to go to the prospective customer,examine the airport's current security,locate problem areas,and explain how his company's security surveillance system would eliminate these problems.Hunter is an example of a(n)
A) intelligence agent.
B) boundary spanner.
C) strategic ally.
D) regulator.
E) buyer.
Answer: B
Q2) Which of the following is a reason that virtually every organization is affected by the international dimension?
A) A flexible currency exchange rate
B) A large number of people emigrating from their homelands to other parts of the world
C) Political unrest in various countries
D) The expansion of workforces
E) Advances in transportation and communication technology
Answer: E
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Chapter 4: Responding to the Ethical and Social Environment
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168 Flashcards
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Sample Questions
Q1) Taxes on corporations are a form of ____________________ regulation.
Q2) The success of any culture to promote ethical behavior in a society depends on
A) a national culture that values ethical behavior.
B) top officials fostering an appropriate culture.
C) a legal environment that prohibits unethical practices.
D) an economic environment conducive to ethical practices.
E) all of these choices.
Q3) In Major League Baseball,the Cardinals were accused of hacking into the Astros computer system to steal information.The former General Manager of the Cardinals now worked for the Astros.The Cardinals had a log of past passwords used by the GM,which enabled front office executives to enter the Astros' system.The FBI investigated the incident.This is an example of ethical issues with ______.
A) technology
B) leadership
C) organizational stakeholders
D) corporate governance
E) technology and leadership
Q4) ____________________ is an individual's personal beliefs about whether a behavior,action,or decision is right or wrong.
Page 6
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Chapter 5: Navigating the Global Environment
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188 Flashcards
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Sample Questions
Q1) As a manufacturing firm builds a plant in Bolivia,it also has to build an airstrip so that it can get the building supplies and the component parts it needs for operation to the Bolivian facility.The building of the airstrip was necessary because Bolivia has
A) limited natural resources.
B) an underdeveloped infrastructure.
C) too many competing airports.
D) no international trade incentives.
E) None of these choices
Q2) High-potential/high-growth economies have been relatively underdeveloped and immature and,until recently,were characterized by weak industry,weak currency,and relatively wealthy consumers.
A)True
B)False
Q3) In countries with higher levels of ____________________,many workers may prefer reward systems that link pay with the performance of individual employees.
Q4) Political instability and tremendous cultural differences combine to make doing business in many parts of the ____________________ both very risky and very difficult.
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Chapter 6: Basic Elements of Planning and Decision Making
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186 Flashcards
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Sample Questions
Q1) A single-use plan for a large set of activities is called a A) project.
B) policy.
C) standard operating procedure.
D) rule.
E) program.
Q2) ____ involves balancing and reconciling possible conflicts among goals.
A) Optimization
B) Benefaction
C) Maximization
D) Assimilation
E) Elimination
Q3) Engelhard has just learned of a hostile takeover attempt from BASF.Engelhard needs to develop a(n)____ plan to thwart this attempted acquisition.
A) contingency
B) standing
C) action
D) reaction
E) functional
Q4) ____________________ and reaction plans are two types of short-range plans.
Page 8
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Stars,question marks,and dogs could all be net cash users.
A)True
B)False
Q2) Business-level strategy is the set of strategic alternatives from which an organization chooses as it manages its operations simultaneously across several industries and several markets.
A)True
B)False
Q3) Which of these is concerned with the changes in the sales volume of a product during its existence?
A) Portfolio approach
B) Product life cycle approach
C) Environmental SWOT analysis
D) Miles and Snow model
E) Maslow's hierarchy
Q4) The filter specifies the range of markets in which an organization will compete.
A)True
B)False
Q5) Describe strategy formulation and deliberate strategy.Use the Texas Instrument example if it is helpful.
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Chapter 8: Managing Decision Making and Problem Solving
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196 Flashcards
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Sample Questions
Q1) As it relates to decision making,the term best alternative implies decision accuracy and efficiency.
A)True
B)False
Q2) An administrative assistant renews professional publication subscriptions
A)Programmed decision
B)Nonprogrammed decision
Q3) Behavioral aspects of decisions include political forces,intuition,escalation of commitment,risk and ____________________.
Q4) Involves unique situations
A)Decision
B)Nonprogrammed decision
C)Programmed decision
Q5) Under what conditions is it better to use group or team decisions rather than individual decisions?
Q6) Charon Gray is evaluating one of the applicants for a job in her office.The individual meets two of the three important qualifications set for the job but not the third.This applicant fails to meet the decision criterion known as ____________________.
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Chapter 9: Managing Start-Ups and New Ventures
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) The text lists several questions that the business plan should answer for the entrepreneur who is planning to open a business.Which of the following is one of the questions?
A) What does she or he want to accomplish?
B) What financing is available?
C) What is the demand for the product/service?
D) What is the most effective production strategy?
E) What does the competitive situation look like?
Q2) The first step for the entrepreneur in planning his or her business is to
A) forecast sales revenues.
B) develop an organizational plan.
C) choose a business location.
D) develop an organizational chart.
E) engage in self-analysis.
Q3) Any start-up or new venture may succeed and grow to become a large business,succeed but remain small,fail and shut down,or be bought by an existing business.
A)True
B)False
Q4) Describe the four major types of information presented in a business plan.
Page 11
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) The greater the complexity and uncertainty of the environment,the greater is the tendency to ____________________.
Q2) Some companies now employ a Chief Ethics Officer,who usually has a legal background and is responsible for whistle-blowing,ethics training,financial statements review,and investigations.This is an example of ____.
A) decentralization
B) job autonomy
C) delegation
D) job enrichment
E) job specialization
Q3) Many experts agree that businesses can function effectively with fewer layers of organization than they currently have.Since 2009,the government has added more than 62,000 federal employees.This suggest that the federal government is a(n)______ organization.
A) tall
B) flat
C) efficient
D) effective
E) lean
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Page 12
Chapter 11: Managing Organization Design
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Integration
A)Girl Scouts USA only
B)Lav
C)Both organizations
D)Neither organization
E)com only
Q2) Woodward assumed ____________________ technology is the least complex and continuous-process technology the most complex.
Q3) Briefly describe the special design issues faced when a company "goes international."
Q4) People move from project to project based on their skills and demands of projects
A)The virtual organization
B)The learning organization
C)The team organization
Q5) Weber's perspective suggests that a(n)____________________ is a model of organization design based on a legitimate and formal system of authority.
Q6) ____________________ is the degree to which the various subunits must work together in a coordinated fashion.
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Chapter 12: Managing Change and Innovation
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179 Flashcards
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Sample Questions
Q1) List and briefly describe six organization development interventions.
Q2) Hurricane Irene pummeled the pumpkin crop in the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices of pumpkins in the Northeast more than doubled.Hurricane Irene created change in the area of A) people.
B) operations.
C) social responsibility.
D) culture.
E) organization structure and design.
Q3) Once Mercedes-Benz decided it was going to move its headquarters,it wanted to find a site with lower business taxes,lower cost of living for employees,and better quality of life for employees.Mercedes was at which step in the comprehensive organization change model?
A) Recognize the need for change
B) Set goals for change
C) Diagnose what brought on the need for change
D) Select a change technique
E) Evaluate the results
Q4) Every successful innovation bears its own seeds of ____________________.
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Chapter 13: Managing Human Resources
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203 Flashcards
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Sample Questions
Q1) ____________________ is the financial remuneration given by the organization to its employees in exchange for their work.
Q2) Executive orders require all organizations to actively pursue affirmative action.
A)True
B)False
Q3) An employment test is judged to have a(n)____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members.
A) adverse impact
B) negative action
C) negative disconfirmation
D) contradictory result
E) affirmative action
Q4) Traditionally,employees added value to organizations because of what they knew.
A)True
B)False
Q5) A(n)____________________ is a person who works for an organization on something other than a permanent or full-time basis.
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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210 Verified Questions
210 Flashcards
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Sample Questions
Q1) Sexual harassment is a dysfunctional behavior.
A)True
B)False
Q2) Openness
A)Severine
B)Eric
C)Both Severine and Eric
D)Neither Severine nor Eric
Q3) Dale takes responsibility for everything.When something goes wrong he will trace it backward until he finds his involvement and determine what he could have done to prevent it.He has a(n)
A) high-risk propensity.
B) dogmatic set of beliefs.
C) internal locus of control.
D) external locus of control.
E) high level of competency.
Q4) The lighting in a room can cause stress.
A)True
B)False
Q5) How can managers encourage creativity at work?
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Chapter 15: Managing Employee Motivation and Performance
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) According to the ERG theory of motivation
A) more than one level of needs can operate simultaneously.
B) employees are primarily motivated by money.
C) satisfaction is contingent on hygiene factors.
D) few people are motivated by a need for achievement.
E) motivation is a function of how much we want something and how likely we think we are to get it.
Q2) Which of the following reinforcement schedules offers a worker the MOST incentive to do good work?
A) Fixed-interval
B) Fixed-ratio
C) Variable-interval
D) Variable-ratio
E) All of these choices
Q3) Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.
Q4) Performance based rewards violates the equity theory.
A)True
B)False
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Chapter 16: Managing Leadership and Influence Processes
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204 Flashcards
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Sample Questions
Q1) Do you want others to consider you a manager or leader? Why?
Q2) The Ohio studies found that when using consideration behavior,the leader clearly defines the leader-subordinate role so that everyone knows what is expected,establishes formal lines of communication,and determines how tasks will be performed.
A)True
B)False
Q3) Defined by the organization
A)Reward power
B)Referent power
C)Legitimate power
D)Expert power
E)Coercive power
F)Leadership power
Q4) Michigan studies
A)Leader behavior model
B)Situational model
C)Trait model
Q5) ____________________ continues to be the focus of a great deal of research and theory building,because it is important to organizational effectiveness.
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) Accuracy is the primary advantage of oral communication.
A)True
B)False
Q2) Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of A) language differences.
B) semantics.
C) power differences.
D) overload.
E) dialogue.
Q3) Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.
A)True
B)False
Q4) How does management by walking around affect the grapevine?
Q5) Describe five types of communication networks used in work teams.
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Q6) ____________________ is a pervasive part of virtually all managerial activities.
Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) On the television show Mad Men,Roger is higher in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the
A) formal leader.
B) informal leader.
C) task specialist.
D) maintenance specialist.
E) hero.
Q2) Class cohesiveness will increase when the groups learn there will be peer evaluations figured into their grade.
A)True
B)False
Q3) Disagreement over goals
A)Decreases group cohesiveness
B)Increases group cohesiveness
C)Has no effect on group cohesiveness
Q4) ____________________ arises when the sent role is unclear.
Q5) You are picked to join a problem-solving team that is trying to improve customer service.Describe stages your team will go through.
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) What characteristic of effective control systems is lacking when a control system reports production output as being better than average,satisfactory,marginal,or unsatisfactory?
A) Objectivity
B) Flexibility
C) Accuracy
D) Timeliness
E) Integration with planning
Q2) Applied to the transformation stage of an organizational system
A)Preliminary controls
B)Screening controls
C)Postaction controls
Q3) A quality control inspection that takes place while a product is being manufactured is called a(n)____________________ control.
Q4) Imagine you are the lead representative for Ford in contract negotiations with the UAW.How can you use financial controls and budgets to support your position?
Q5) One purpose of control is to simplify organizations.
A)True
B)False
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) Define productivity.List and briefly describe the various levels of productivity.
Q2) When you call the front desk for another pillow,the response is prompt
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality
Q3) Which of the following is NOT one of the constraints with which a purchasing agent must deal?
A) Inventory levels and delivery dates
B) Supplier reliability
C) Integrating purchasing with production
D) Getting the best possible discounts and terms
E) The quality of what is being purchased
Q4) Shopping malls bring together the customer and the product.They create ____________________ utility.
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