Management for Non-Business Majors
Textbook Exam Questions
Course Introduction
This course offers an introduction to fundamental management concepts and practices tailored for students from non-business disciplines. Emphasizing real-world applications, it covers essential topics such as planning, organizing, leading, and controlling within organizations. Students will explore decision-making processes, team dynamics, motivation, and effective communication, enabling them to understand how management principles apply across diverse professional contexts. Through case studies, group discussions, and practical exercises, the course prepares participants to confidently contribute to and navigate management challenges in various fields.
Recommended Textbook Fundamentals of Management 8th Edition by
Ricky Griffin
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15 Chapters
1628 Verified Questions
1628 Flashcards
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Page 2
Chapter 1: Understanding the Managers Job
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108 Flashcards
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Sample Questions
Q1) Which of the following statements is true of administrative management?
A) It deals with the jobs of individual employees.
B) It was first introduced by Frank and Lillian Gilbreth.
C) It focuses solely on combating soldiering.
D) It encompasses the concepts of planning, organizing, and controlling.
E) It exclusively focuses on individual attitudes and behaviors and group processes.
Answer: D
Q2) _____ skills refer to the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others.
Answer: Communication
Communication skills refer to the manager's abilities to both effectively convey ideas and information to others and effectively receive ideas and information from others.
Q3) _____ managers set overall organizational goals and determine strategy and operating policies.
Answer: Top
Top managers create the organization's goals, overall strategy, and operating policies.
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3
Chapter 2: The Environment of Organizations and Managers
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107 Flashcards
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Sample Questions
Q1) Customers
A)General environment
B)Internal environment
C)Task environment
Answer: C
Q2) Nonstop is a free instant messaging and voice chat service that allows users to communicate with each other, using a microphone and/or a webcam, over the Internet. Its popularity is increasing and, as a result, the number of people using Chatterbox, another instant texting service, has decreased. Nonstop is a _____ to Chatterbox.
A) competitor
B) supplier
C) customer
D) strategic partner
E) regulator
Answer: A
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Page 4
Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) If an organization is facing an unexpected disruption or if its current plans are rendered inappropriate by surprising events, then it can still maintain some control by implementing its _____ plans.
Answer: contingency
Contingency planning is the determination of alternative courses of action to be taken if an intended plan of action is unexpectedly disrupted or rendered inappropriate.
Q2) _____ include things like a deep pool of managerial talent, surplus capital, a unique reputation and/or brand name.
A) Market opportunities
B) Organizational opportunities
C) Market strengths
D) Environmental strengths
E) Organizational strengths
Answer: E
Q3) A(n) _____ is a comprehensive plan for accomplishing an organization's goals.
Answer: strategy
A strategy is a comprehensive plan for accomplishing an organization's goals.
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Page 5
Chapter 4: Managing Decision Making
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Sample Questions
Q1) Behavioral aspects of decision making include political forces, _____, escalation of commitment, risk propensity, and ethics.
Q2) Contrast programmed and nonprogrammed decisions.
Q3) _____ is one of the factors that makes an alternative infeasible.
A) Decrease in expenditure
B) Increase in production capacity
C) Low costs
D) Increased satisfactoriness
E) Legal barriers
Q4) Which of the following helps a manager avoid groupthink during group decision making?
A) Assigning one person to act as devil's advocate
B) Making his or her preferences known to the group as early as possible
C) Instructing members to avoid expressing divergent viewpoints
D) Giving the group as much time as they need to make a decision, without enforcing a deadline
E) Encouraging group cohesiveness
Q5) A(n) _____ is an informal alliance formed to achieve a common goal.
Q6) _____ is the extent to which a decision maker is willing to gamble when making a decision.
Page 6
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Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) Obtains ongoing access to advice from experts
A)Starting a business from scratch
B)Buying an existing business
C)Buying a franchise
Q2) Which of the following statements is true about sources of financing for entrepreneurs?
A) Banks and government loans provide much larger portions of start-up funds than the personal resources of owners.
B) Lending institutions such as banks are more likely to help finance the purchase of an existing business than a new business.
C) Getting money from banks and government loans is an easy task for business owners.
D) Business owners have to spend very little time in business plans and other documents while borrowing money from banks.
E) Government loans have flexible eligibility guidelines to encourage entrepreneurship among the general public.
Q3) A(n) _____ is simply a segment of a market that is not currently being exploited.
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Page 7
Chapter 6: Organization Structure and Design
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Sample Questions
Q1) Which of the following statements is true about an organic organization?
A) It has a flexible and informal organizational design.
B) It is most likely to be operating in a very stable and predictable environment.
C) It has a structure that is similar to a bureaucracy.
D) It is most likely to have centralized authority.
E) It has higher levels of job specialization than a mechanistic organization.
Q2) According to Weber, in a bureaucracy:
A) there should not be any arbitrary dismissals.
B) there should be no rules and regulations.
C) promotions should not be given based on technical expertise.
D) there should not be a social distance between supervisors and subordinates.
E) there should be a chain of command.
Q3) Which of the following would require continually adding new tasks and challenges as part of the job design?
A) Job enlargement
B) Job specialization
C) Job rotation
D) Job enrichment
E) Job deskilling
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Page 8
Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process.
A) inventor
B) sponsor
C) product champion
D) angel investor
E) venture capitalist
Q2) Enterprise resource planning
A)Organization structure and design
B)Technology and operations change
C)People change
Q3) _____ are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.
A) Life and career planning activities
B) Technostructural activities
C) Third-party peacemaking activities
D) Diagnostic activities
E) Process consultation activities
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Page 9
Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups , it is exhibiting _____.
A) an indirect form of discrimination
B) equal employment opportunity
C) affirmative action
D) a direct form of discrimination
E) a realistic job preview
Q2) A category of temporary workers is:
A) independent contractors.
B) shareholders.
C) intrapreneurs.
D) angel investors.
E) venture capitalists.
Q3) _____ are employees whose contributions to an organization are based on what they know.
Q4) A formal assessment of how well employees are doing their jobs
A)Behaviorally Anchored Rating Scale
B)360-degree feedback,
C)Performance appraisal
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Fred has seen some movies depicting wars that took place in Iraq-all directed by women-which were so inaccurate that he refuses to see another war movie. Fred assumes that women are incapable of creating war movies. Fred's assumptions are an example of _____.
A) stereotyping
B) conscientiousness
C) extraversion
D) introversion
E) authoritarianism
Q2) The General Adaptation Syndrome (GAS) represents the normal process by which an individual reacts to _____.
A) stressfull events
B) organizational inducements
C) role demands
D) attributions
E) positive contributions
Q3) What is emotional intelligence? Describe the various dimensions associated with it.
Q4) Dale has a(n) _____ locus of control because he believes that he has earned everything by himself.
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) Company policies and administration
A)Merit pay
B)Motivation factor
C)Hygiene factor
D)Incentive pay
E)Punishment
Q2) Porter-Lawler extension
A)Content perspective on motivation
B)Process perspective on motivation
C)Reinforcement perspective on motivation
Q3) _____ refers to pay awarded to employees on the basis of the relative value of their contributions to the organization, which is a performance-based reward arrangement for individuals.
A) Scanlon plan
B) Piece-rate incentives
C) Incentive pay
D) Merit pay
E) Gainsharing
Q4) _____ is a method for applying the basic elements of reinforcement theory in an organizational setting.
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Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) Don Draper is responsible for managing the creative section of his ad agency. In one-to-one sessions, he asks each member of his group to give ideas for the ad campaign to promote a new product. He considers all the ideas and decides to go ahead with the best among them. Which decision-making style is best reflected in the given scenario?
A) Consult individual
B) Facilitate
C) Delegate
D) Participate
E) Decide
Q2) Offering someone something in exchange for support
A)Coercion
B)Creating an obligation
C)Inducement
D)Persuasion
Q3) The first organized approach to studying leadership involved trying to identify leadership _____.
Q4) What is the significance of strategic, cross-cultural, and ethical leadership in contemporary business?
Q5) Impression management and inducement are forms of _____ behavior.
Page 13
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Which of the following is a disadvantage of oral communication?
A) It is prone to being inaccurate.
B) It is hard to use.
C) It creates obstacles in giving feedback.
D) It is not comfortable for managers.
E) It requires considerable amount of preparation.
Q2) When a politician is caught withholding information, he loses his _____ in the subject in question.
Q3) _____ is an approach to communication that involves the manager literally going around and having spontaneous conversations with others.
Q4) Which of the following is an advantage that written communication has over oral communication?
A) It is more suitable when a message is nonroutine.
B) It can be used to transfer information.
C) It is faster than oral communication.
D) It is more suitable when a message is personal.
E) It provides a permanent record of an exchange.
Q5) When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) An increasingly popular type of team that is responsible for the daily activities of the organization is known as _____.
A) management team
B) problem-solving team
C) work team
D) quality circle
E) interest group
Q2) Which of the following is true of game theory?
A) It focuses on the personality traits of the negotiators.
B) It focuses on the context within which negotiation takes place.
C) It uses mathematical models to predict the outcome of negotiation situations.
D) It tries to predict how and when negotiators make departures from perfect rationality.
E) It investigates the demographic characteristics and personality variables of negotiators.
Q3) Nelida's quality assurance group meets only rarely.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged
Q4) Differentiate between formal and informal leaders.
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) At a high school, final examinations are held online. During the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of _____ operations control.
A) preliminary
B) screening
C) structural
D) postaction
E) decentralized
Q2) The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates:
A) the need to understand organizational complexity.
B) that changing conditions are influenced by innovation.
C) the need for control in order to reduce the accumulation of errors.
D) the way that control helps organizations respond to changing standards.
E) the way that organizations cope with multiple control standards.
Q3) Compare the bureaucratic and decentralized models of organizational control.
Q4) A control system that provides information as often as is necessary is said to possess _____.
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Chapter 15: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) In automation, _____ are the parts of the system that gather information and compare it to preset standards.
A) feedback systems
B) sensors
C) robots
D) mechanical arms
E) control mechanisms
Q2) The total features and characteristics of a product or service that determine the ability of that product or service to satisfy stated or implied needs is _____.
Q3) _____ requires that firms document how they are using raw materials more efficiently, managing pollution, and reducing their impact on the environment.
A) ISO 14000
B) ISO 9000:2000
C) Six Sigma
D) Value-added analysis
E) Statistical quality control
Q4) To analyze a company's productivity in order to pinpoint problem areas, _____ productivity ratios should be used.
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