Management for Non-Business Majors
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Preparation
Course Introduction
Management for Non-Business Majors provides an introduction to the principles and practices of management tailored for students from diverse academic backgrounds. The course covers key concepts such as planning, organizing, leading, and controlling within various organizational settings. Emphasis is placed on developing practical skills in decision-making, communication, teamwork, and ethical leadership. Through case studies, interactive discussions, and real-world applications, students gain insights into how management theories are applied outside traditional business contexts, better preparing them for leadership roles in their chosen fields.
Recommended Textbook
MGMT Principles of Management 9th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) As the chief executive officer of Hayden Corp.,Kim found an effective way to reward high-performing employees and boost their morale during an economic downturn.Which of the following management functions was Kim engaged in?
A) Planning
B) Organizing
C) Leading
D) Controlling
Answer: C
Q2) Which of the following is a characteristic of derailers?
A) They are usually talentless.
B) They admit their mistakes.
C) They are warm and friendly to others.
D) They are abrasive and intimidating.
Answer: D
Q3) Middle managers are the only managers who do not supervise other managers.
A)True
B)False
Answer: False
Q4) _________ is defined as getting work done through others.
Answer: Management
Page 3
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Chapter 2: The History of Management
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Q1) For most of humankind's history,people have commuted to and from their place of work.
A)True
B)False
Answer: False
Q2) The Gilbreths used motion picture films to analyze jobs.
A)True
B)False
Answer: True
Q3) Two companies operating from the same building have a conflict over the parking facilities available to their employees.They fail to come to a conclusion beneficial to both the companies.Eventually,the company with fewer number of employees loses the conflict and is forced to stop using the parking facilities.Which of the following methods is used for resolving the conflict in the given scenario?
A) Integrative conflict resolution
B) Domination
C) Accommodation
D) Mediation
Answer: B
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Page 4
Chapter 3: Organizational Environments and Cultures
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Q1) _____ is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product.
A) Buyer dependence
B) Internal dependence
C) Regulator dependence
D) Supplier dependence
Answer: D
Q2) Which of the following is a sociocultural component in the general environment of a fast food chain?
A) Low attrition rate of workers employed in the fast food chain
B) Increase in the number of similar fast food chains
C) Increasing popularity of weight management programs
D) Shortage of spice suppliers
Answer: C
Q3) Sociocultural changes in behavior affect the demand for a business's products and services.
A)True
B)False
Answer: True
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Chapter 4: Ethics and Social Responsibility
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Q1) Delayed product delivery is less of an issue when compared to delivering a faulty product,which can potentially cause harm.This is because delivering a faulty product has a _____.
A) high magnitude of consequences
B) low magnitude of influence
C) high cultural effect
D) low probability of effect
Q2) The act of reporting others' ethics violations to management or legal authorities is known as _________.
Q3) When addressing an issue of _____,managers are more aware of the impact their decision will have on others.
A) high workplace deviance
B) high ethical intensity
C) low employee shrinkage
D) low personal aggression
Q4) Carrying out discretionary responsibilities is mandatory for every organization.
A)True
B)False
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Chapter 5: Planning and Decision Making
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Q1) The purpose of options-based planning is to commit people and resources to a particular course of action.
A)True
B)False
Q2) Claire is faced with an issue and wants to come up with a rational decision regarding the issue.Which of the following steps should Claire take first in order to make a rational decision?
A) Computing the optimal decision
B) Defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria
Q3) _________ is described as the determination to achieve a goal.
Q4) _________ is a systematic process of defining problems,evaluating alternatives,and choosing optimal solutions.
A.Problem identification
B.Rational decision making
C.Benchmarking
D.Profiling
Q5) _________ are the standards used to guide judgments and decisions.
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Chapter 6: Organizational Strategy
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Q1) Which of the following statements is true of a portfolio strategy?
A) It guides the strategic decisions of corporations that compete in a variety of businesses.
B) It guides an investor who invests in a variety of stocks.
C) It reduces risk by buying a variety of items so that the failure of one business does not doom the entire portfolio.
D) It focuses on increasing profits, revenues, or the number of places in which a company does business.
Q2) Spade and Marcher Corp.manufactures and sells toy guns.These toy guns are a perfect imitation of real weapons.Inspired by Spade and Marcher's success,Keith & Sons,an arms manufacturer in Korowlla,starts to manufacture toy guns too.Which of the following adaptive strategies is used by Keith & Sons?
A) Defenders
B) Prospectors
C) Analyzers
D) Reactors
Q3) Growth,stability,and retrenchment are all types of portfolio strategies.
A)True
B)False
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Page 8
Chapter 7: Innovation and Change
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Q1) Nearly all technology cycles follow a typical S-curve pattern of innovation.
A)True
B)False
Q2) _________ is a competition between old and new technologies to establish a new technological standard or dominant design.
Q3) Which of the following best defines an incremental change?
A) It is the inability of a company to competitively sell its products because it relies on old technology or a nondominant design.
B) It is the purchase of new technologies to replace older ones.
C) It is a phase in which companies innovate by lowering the cost and improving the functioning and performance of the dominant design.
D) It is a phase of a technology cycle characterized by technological substitution and design competition.
Q4) Over the years,flat screen television sets have been replaced by LED television sets.LED television sets are the new market standard.This is an example of a dominant design.
A)True
B)False
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Page 9
Chapter 8: Global Management
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Q1) _____ is an agreement in which companies combine key resources,costs,risks,technology,and people.
A) Strategic alliance
B) Business acquisition
C) Merger
D) Divestiture
Q2) _____ is a technique in which trainees are placed in an ethnic neighborhood for three to four hours to talk to residents about cultural differences.
A) Field simulation training
B) Documentary training
C) Cultural simulation
D) Adaptability screening
Q3) Purchasing power is an agreement in which a foreign business owner pays a company a fee for the right to conduct that business in his or her country.
A)True
B)False
Q4) A(n)_________ is someone who lives and works outside his or her native country.
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Chapter 9: Designing Adaptive Organizations
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Q1) Tom is an editor for the sports column at Mailing Daily.Chloe,Tom's manager,asks him to handle the essay column along with the sports column.Which of the following job redesign techniques is used by Chloe?
A) Job enrichment
B) Job enlargement
C) Job specialization
D) Job rotation
Q2) Jason is an employee at Manisch Burger and Meals.He is assigned the task of serving soft drinks to customers ordering meals with potato fries,a burger,and a roll.Which of the following best illustrates Jason's job design?
A) Job enrichment
B) Job enlargement
C) Job specialization
D) Job rotation
Q3) In the context of organizational structure,_________ is the right to give commands,take action,and make decisions to achieve organizational objectives.
Q4) _________ is a hybrid structure in which two or more forms of departmentalization are used together.
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Page 11
Chapter 10: Managing Teams
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Sample Questions
Q1) Onyx Inc.,a manufacturer of home appliances,received consumer complaints about its product demonstration and installation services.Marshall,the company's chief executive officer,ordered investigation to determine the reasons for these complaints.It was found that employees who were hired to demonstrate and install the products lacked experience.Marshall immediately formed a team who were trained by technicians to improve their skills.Subsequently,all the consumers who had previously filed complaints were given effective demonstration.Eventually,the customer service desk started receiving appreciations and the sales improved.In this scenario,the work team improved _____.
A) manufacturing skills
B) customer satisfaction
C) design skills
D) product diversification
Q2) Firms must provide team members with the technical training they need to do their jobs,particularly if they are being cross-trained to perform all of the different jobs on a team.
A)True
B)False
Q3) A(n)_________ is a team created to complete specific,one-time projects or tasks within a limited time.
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Chapter 11: Managing Human Resource Systems
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Q1) _________ is the process of developing a pool of qualified job applicants.
Q2) A(n)_________ is an exception in employment law that permits sex,age,religion,and the like to be used when making employment decisions,but only if they are "reasonably necessary to the normal operation of that particular business."
Q3) In the context of job performance,customer complaints are an objective performance measure.
A)True
B)False
Q4) Camila is a new employee at Dario Enterprises and is undergoing training.A senior employee from her team is assigned to mentor Camila.Camila learns by watching her mentor perform various tasks and by working on simple tasks alongside her mentor.Which of the following training methods has Dario Enterprises adopted to train Camila?
A) Planned readings
B) Role-playing
C) On-the-job training
D) Vestibule training
Q5) _________ laws guarantee employees the right to form and join unions of their own choosing.
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Chapter 12: Managing Individuals and a Diverse Work Force
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Q1) A popular cell phone company is known for its diverse work force.When the company had to make a decision on product positioning in a new market,managers of different ethnic groups had different views due to cultural differences.Such conflicts were common in several decision making situations,which has become a critical issue in the company.In this scenario,_____ should be employed to minimize these differences among the managers.
A) social integration
B) emotional intelligence
C) a glass ceiling
D) an affirmative action program
Q2) Unlike affirmative action,diversity:
A) is basically a punitive approach.
B) can exist even if organizations do not take purposeful steps to create it.
C) is required by law for private employers with fifty or more employees.
D) has a narrow focus on demographic, cultural, and personal differences.
Q3) Which of the following is true of diversity?
A) It curbs business growth.
B) It often leads to expensive lawsuits.
C) It increases employee turnover.
D) It decreases absenteeism.
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Chapter 13: Motivation
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Q1) Sam is a customer service executive at an apparel store.He went beyond his primary job of assisting customers to suggesting outfits that would suit the customers.This gesture was well appreciated by the customers.The company's manager immediately rewarded Sam with a bonus to motivate Sam to repeat the behavior.Which of the following theories of motivation did the manager adopt in this case?
A) Contingency theory
B) Systems theory
C) Equity theory
D) Reinforcement theory
Q2) According to equity theory,employees compare the rewards they receive from an organization with their contributions to the organization.This comparison is called
Q3) McClelland's Learned Needs Theory suggests that people are motivated by physiological,safety,belongingness,esteem,and self-actualization needs.
A)True
B)False
Q4) Reinforcement contingencies directly affect valences,instrumentality,and effort.
A)True
B)False
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Chapter 14: Leadership
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Q1) According to Fiedler's contingency theory,situational favorableness indicates that leaders will be able to influence people under all situations regardless of whether they are favorable or unfavorable.
A)True
B)False
Q2) According to Fiedler's contingency theory,relationship-oriented leaders with high Least Preferred Coworker (LPC)scores are better leaders under _____ situations.
A) highly favorable
B) moderately favorable
C) less favorable
D) unfavorable
Q3) Trait theory says that effective leaders possess set of traits or characteristics different from each other.
A)True
B)False
Q4) _________ states that leaders can increase subordinate satisfaction and performance by clarifying and clearing the routes to goals and by increasing the number and kinds of rewards available for goal attainment.
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Chapter 15: Managing Communication
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Q1) _________ causes people exposed to the same information to often disagree about what they saw or hear
D.
A.Defensive bias
B.Empathetic listening
C.Active listening
D.Perceptual filtering
Q2) _________ communication encourages lower-level managers and employees to participate in organizational decision making.
A.Downward
B.Upward
C.Horizontal
D.Informal
Q3) In the perception process,_____ is the process of incorporating new information into one's existing knowledge.
A) attention
B) retention
C) organization
D) interpretation
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Page 17
Chapter 16: Control
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Q1) When the control process is described as cybernetic,it means that:
A) constant attention to the feedback loop is required to keep a company's activity on course.
B) the behaviors and actions of workers in online work communities are regulated.
C) the control process is used for gathering information about performance deficiencies before they occur.
D) the control process encourages managers to look beyond financial standards for performance measurement.
Q2) _________ are calculations typically used to track a business's liquidity,efficiency,and profitability over time compared to other businesses in its industry.
Q3) _________ are defined as a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
A.Standards
B.Observations
C.Values
D.Deviations
Q4) _________ occurs when behavior and work procedures do not conform to standards.
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Chapter 17: Managing Information
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Q1) Data mining is the process of collecting large amounts of raw data from different sources.
A)True
B)False
Q2) A manufacturer of pharmaceuticals can access information about its sales and share confidential product information with drug store chains through the use of _____.
A) an extranet
B) an electronic data interchange
C) a corporate portal
D) two-factor authentication
Q3) While completing an online banking transaction,David was asked to type his Internet banking password followed by a one-time password that was sent to his registered cell phone number to authenticate the transaction.This type of authentication is called
Q4) The term _________ refers to facts and figures that are unusable unless they have meaning.
Q5) A company that has earned first-mover advantage is immune to competition.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Q1) According to the service-profit chain,success begins with:
A) autocratic management.
B) a high degree of centralization.
C) better treatment of service employees by management.
D) the availability of enterprising ideas.
Q2) Extrinsic productivity is an overall measure of performance that indicates how much labor,capital,materials,and energy it takes to produce an output.
A)True
B)False
Q3) _____ indicates how much labor,capital,materials,and energy it takes to create an output.
A) Multifactor productivity
B) Economic order quantity
C) Partial productivity
D) Inventory turnover
Q4) _________ typically indicates the cost or number of hours of labor it takes to produce an output.
Q5) _________ is a type of productivity that assesses how efficiently companies use only one input,such as labor,when creating outputs.
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