Management for Non-Business Majors Exam Bank
Course Introduction
Management for Non-Business Majors introduces the essential principles and practices of management tailored for students from non-business disciplines. This course covers foundational topics such as planning, organizing, leading, and controlling within organizations, providing insights into decision-making, teamwork, motivation, and effective communication. Through real-world examples and case studies, students will develop practical skills to manage projects, collaborate with diverse teams, and solve problems in various professional settings. Emphasis is placed on how management concepts apply across different sectors, preparing students to assume leadership roles regardless of their academic or career backgrounds.
Recommended Textbook Principles of Management v1.1 by Mason A. Carpenter
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Chapter 1: Introduction to Principles of Management
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Sample Questions
Q1) What are the four major functions that categorize the principles of management?
Planning,organizing,leading,and controlling.Easy;Knowledge
Answer: Planning,organizing,leading,and controlling.
Q2) Three different types of planning used in the function of management are:
A)strategic,tactical,and operational,
B)strategic,organizational design,and job design.
C)job design,job enrichment,and teamwork.
D)strategic,organizational design,and operational.
Answer: A
Q3) Triple bottom line refers to the measurement of business performance along:
A)social,economic and organizational dimensions.
B)social,economic and environmental dimensions.
C)economic,organizational,and human performance dimensions.
D)environmental,organizational and corporate responsibility.
Answer: B
Q4) Managers do not spend all their time managing.
A)True
B)False
Answer: True
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Chapter 2: Personality, Attitudes, and Work Behaviors
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108 Verified Questions
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Sample Questions
Q1) Selective perception is particularly important during the:
A)Planning process
B)Organizing process
C)Controlling process
D)Leading process
Answer: A
Q2) _____________ refers to our opinions,beliefs,and feelings about aspects of our environment.
Answer: Attitude
Q3) At the root of organizational justice is ___________,something that is easier to break than to repair if broken.
Answer: trust
Q4) ___________ encompasses the relatively stable feelings,thoughts,and behavioral patterns a person has.
Answer: Personality
Q5) What makes stereotypes potentially discriminatory?
Answer: If the belief that men are more assertive than women leads to choosing a man over an equally qualified female candidate for a position,the decision will be biased,unfair,and potentially illegal.
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Chapter 3: History, Globalization, and Values-Based Leadership
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Sample Questions
Q1) Countries where uncertainty avoidance is high are Brazil and Switzerland.
A)True
B)False
Answer: True
Q2) Who is Henri Fayol and what did he contribute to the field of management?
Answer: Fayol was a French engineer who was able to turn his mining company profitable and then wrote down what he believed saved his company.He developed principles that he thought all organizations should follow if they were to run properly.
Q3) What is the difference in the early view and modern view of manager-as-leader?
Answer: Early views of management were heavily oriented toward efficiency,at the expense of attention to the manager-as-leader.That is,a manager basically directs resources to complete predetermined goals or projects.On the other hand,from a more modern perspective,a leader develops relationships with his/her employees by building communication,evoking notions of leaders and leadership in discussing the challenges and opportunities for modern managers.
Q4) People who behave unethically have a character flaw.
A)True
B)False
Answer: False
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Chapter 4: Developing Mission, Vision, and Values
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Sample Questions
Q1) Stakeholder analysis may also enable managers to identify other parties that might support well-formulated strategies.
A)True
B)False
Q2) What is DeGraf and Lawrence's view of characteristics and types of creativity?
Q3) The supplies needed for nominal group technique includes all EXCEPT:
A)Flip chart
B)Masking tape
C)3x5 cards for each participant
D)A computer
Q4) All stakeholders have the same level of influence in determining what a firm does.
A)True
B)False
Q5) An engaged employee is a person who is fully involved in and enthusiastic about his or her work.
A)True
B)False
Q6) What is an example of the imagination type of creativity,characterized by new ideas and breakthroughs?
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Chapter 5: Strategizing
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Sample Questions
Q1) Can forms of competitive advantage be combined?
Q2) What are the two internal analysis tools discussed in the text?
Q3) The purpose of diversification is:
A)To capture more consumers
B)To satisfy the mission and vision
C)To build a portfolio of businesses much like a portfolio of stock
D)To spread out risk and opportunities over a larger set of businesses
Q4) Almost anything a firm possesses can be considered a core competency.
A)True
B)False
Q5) When fixed costs account for a large part of total costs,what do companies do?
Q6) Why is a firm that possesses valuable resources that are not rare is not in a position of advantage relative to competitors?
Q7) Explain Martin-Bower's focus strategy as the third-largest food distributor in the United States.
Q8) ______________ are assets that can be seen and quantified.
Q9) The stronger the power of _____________ in an industry the more difficult it is for firms within that sector to make a profit.
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Q10) ________________ stands for strengths,weaknesses,opportunities,and threats.
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Chapter 6: Goals and Objectives
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Sample Questions
Q1) What measure does GE use to help it forecast future growth,as well as evaluate the performance of each business unit?
Q2) What are the steps to performance management?
Q3) ___________ reporting measures an organization's economic,social,and environmental performance and impacts.
Q4) Why limit the number of goals and performance measures?
Q5) Why is it valuable to understand who the organization's key stakeholders are? Stakeholders can gain information relevant to their particular interests.Some stakeholders may never be entirely satisfied with companies' performance,but they can be placated with transparent reporting of what a company is doing.Easy;Comprehension
Q6) Eisenhardt suggests that organizations should have ___________ key goals or rules which guide how the firm operates,identify which opportunities to pursue,set priorities,manage timing of actions,and even inform business exit decisions.
Q7) Consumers attracted to LOHAS have been collectively referred to as __________________ and represent a sizable group in the U.S.
Q8) Both MBO and the Balanced Scorecard fit in the larger collection of tools called ___________________.
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Chapter 7: Organizational Structure and Change
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Sample Questions
Q1) __________________ constitutes a form of boundaryless design similar to a joint venture.
Q2) The following statements regarding tall structures in an organization are true EXCEPT:
A)Tall structures are better at satisfying security needs of employees then in flat structures
B)Number of employees reporting to each manager tends to be smaller in tall structures
C)Employees feel a greater sense of job security in tall structures
D)In tall structures,there is a greater level of freedom of action for each employee
Q3) ________________ involves ensuring that change becomes permanent and the new habits,rules,or procedures become the norm.
Q4) An example of a company that utilizes the matrix organization successfully is:
A)Starbucks
B)Nike
C)3M
D)Ben and Jerry's
Q5) What is IBM's EBO?
Q6) Who did Starbucks form a successful partnership with and why?
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Chapter 8: Organizational Culture
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Sample Questions
Q1) In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others,corporate culture tends to be:
A)More supportive and people-oriented
B)Competitive and performance-oriented
C)People or team-oriented
D)Outcome-oriented and competitive
Q2) It has been argued that organizations that have a rare and hard to imitate ____________ enjoy a competitive advantage.
Q3) Part of the leader's influence over culture is through _________________.
Q4) Cultures that emerge within different departments,branches,or geographic locations are called:
A)Subcultures
B)Countercultures
C)Stable cultures
D)Bureaucratic cultures
Q5) _______________ refer to repetitive activities within an organization that have symbolic meaning.
Q6) _____________ are shared principles,standards,and goals.
Q7) Organizational culture is maintained through a process known as
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Chapter 9: Social Networks
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Sample Questions
Q1) Social networks really explain productivity or impediments to productivity.
A)True
B)False
Q2) The _______________ refers to the degree to which you trade favors with others.
Q3) Networking requires you to apply the principle of ________________,that is,give and take continually.
Q4) The management of social networks is an important tool for employees in the POLC framework.
A)True
B)False
Q5) A network of kindred spirits outside your organization who can help you with personal achievement is called:
A)Tactical network
B)Operational network
C)Personal network
D)Strategic network
Q6) The value of a weak tie lies in the fact that it is typically a ____________ that provides non-redundant information and resources.
Q7) What are operational networks?.
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Chapter 10: Leading People and Organizations
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Sample Questions
Q1) Leaders who hold a position of authority and may utilize the power that comes from their position,as well as their personal power to influence others,is/are called ?_______________.
Q2) Personality explains only what percent of the variance in charisma?
A)10 %
B)20%
C)25%
D)30%
Q3) The LMX leadership approach recognizes the importance of self-reflection and understanding one's life history.
A)True
B)False
Q4) Transformational leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange.False: Transactional leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange.Medium;Knowledge
A)True
B)False
Q5) Psychologists refer to general mental ability as ______________.
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Chapter 11: Decision Making
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Sample Questions
Q1) Use the _____________ decision-making model when you have experience with the problem.
Q2) The tendency of some members to put forth less effort while working within a group is called _______________.
Q3) An important part of the bounded rationality approach is the tendency to ______________.
Q4) Tools and techniques for making better decisions include which of the following?:
A)Brainstorming
B)Collaboration
C)Delphi technique
D)Minority rule
Q5) A problem the GDSS intended to solve is:
A)Use in virtual meetings
B)Need for immediate feedback
C)Lack of control over the issues
D)To make sure every idea is heard and recorded
Q6) A crisis situation also constitutes a _________________ decision.
Q7) The automated response we use to make programmed decisions is called the
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Emoticons have a place in business communication with rules.
A)True
B)False
Q2) In the process model of communication,a sender originates the message with a _______________.
Q3) How do formal written documents and spreadsheets,such as budgets,convey the least rich channel of communication? Formal written documents and spreadsheets,such as budgets,offer the least richness because the format is often rigid and standardized.Medium;Knowledge
Q4) Another term for workplace gossip is _____________.
Q5) The popularity and power of Blogs is growing,with the total of Fortune 500 companies having official Blogs at:
A)3%
B)5%
C)7%
D)11%
Q6) The personal filtering of what we see and hear so as to suit our own needs is called
Q7) What is "lack of source familiarity or credibility"?
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Chapter 13: Managing Groups and Teams
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Sample Questions
Q1) Can a group have too much cohesion? Why or why not?
Q2) A key consideration when forming a team is to ensure that all the team members are ____________ for the roles they will
Q3) Pooled interdependence exists when:
A)Team members may work independently and simply combine their efforts to create the team's output
B)If one person's output becomes another person's input
C)When the team decides they should work together on each phase of a project
D)The reward that an individual receives depends on the performance of others.
Q4) A type of interdependence that is not specific to the task itself is called:
A)Pooled interdependence
B)Sequential interdependence
C)Outcome interdependence
D)Reciprocal interdependence
Q5) Virtual teams are formed to take advantage of distributed expertise or time.
A)True
B)False
Q6) ________________ teams are appointed by the chief executive officer CEO and reflect the skills and areas that the CEO considers vital for the company.
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Chapter 14: Motivating Employees
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Sample Questions
Q1) How might a high need for affiliation serve as a disadvantage in managerial positions?
Q2) The degree to which fair decision making procedures are used is called _______________ justice.
Q3) Those who want to influence others and control their environment have a high:
A)Need for affiliation
B)Need for power
C)Need for achievement
D)Need for growth
Q4) Those who have high need for affiliation have a strong need to be successful.
A)True
B)False
Q5) According to the ______________ theory,individuals are motivated by a sense of fairness in their interactions.
Q6) The concern from danger,pain,or an uncertain future is the need for ____________.
Q7) The degree to which a person completes a piece of work from start to finish is referred to as __________________.
Q8) What is Frederick Herzberg's Two-Factor Theory?
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Chapter 15: The Essentials of Control
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Sample Questions
Q1) What are the two biggest challenges that organizations face when trying to use non-financial controls? First,non-financial controls are indirectly related to financial performance.Secondly,once you've taken the step of identifying the linkages,the challenge is to show that the linkages actually exist.Hard;Comprehension
Q2) Examples of current liabilities include all of the following EXCEPT A)employment.
B)formulas.
C)salaries payable.
D)income and sales tax.
Q3) Controls can cost the organization through A)decentralized decision-making.
B)opportunity recognition.
C)botched implementation.
D)layoffs.
Q4) Cash flow is the most immediate indicator of an impending problem in the firm. A)True
B)False
Q5) The _______________ is a snapshot of the business's financial position at a certain point in time.
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Chapter 16: Strategic Human Resource Management
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Sample Questions
Q1) The acronym for strategic human resource management is ___________.
Q2) A set of management practices that attempt to create an environment within an organization where the employee has greater involvement and responsibility is:
A)HPWS
B)SHRM
C)e-HRM
D)Major critical success factors
Q3) One of the overarching themes of becoming better at succession planning is that effective organizations become much better at developing external candidates.
A)True
B)False
Q4) ______________ refers to the process of putting together various elements to form a job,bearing in mind organizational and individual worker requirements,as well as considerations of health,safety,and ergonomics.
Q5) What is a company's human capital?
Q6) The organization's _________________ is the set of skills which employees acquired on the job,through training and experience.
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