Management for Non-Business Majors
Chapter Exam Questions
Course Introduction
This course introduces fundamental management principles and practices tailored for students from non-business disciplines. Covering essential topics such as planning, organizing, leading, and controlling, the course equips students with practical skills to effectively manage teams, projects, and organizational resources in a variety of settings. Through case studies, interactive discussions, and real-world applications, students will develop an understanding of strategic decision-making, communication, motivation, and leadership, enabling them to collaborate effectively and take on management roles within their chosen fields.
Recommended Textbook
Understanding Management 11th Edition by Richard
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Page 2
L. Daft
Chapter 1: The World of Innovative Management
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Sample Questions
Q1) The management science perspective emerged after World War II to treat problems associated with _____.
A)modern global warfare
B)environmental issues
C)employee involvement
D)Germany
E)improving manufacturing
Answer: A
Q2) One new trend in management is that organizations are less hierarchal, and in some cases, bossless.
A)True
B)False
Answer: True
Q3) Which of the following is not one of the top causes of manager failure?
A)Setting daunting goals for the team to complete
B)Having poor interpersonal skills
C)Failing to clarify direction
D)Practicing ineffective communication skills
E)Lacking personal integrity and trustworthiness
Answer: A
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Chapter 2: The Environment and Corporate Culture
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Sample Questions
Q1) Two organizations are both in the technology industry.What is most likely true about their corporate cultures?
A)Their cultures are likely distinct and very different from each other as the cultures of competitors often are.
B)Both companies probably employ a consistency culture that fits well with the need for rapid change.
C)Due to their industry, both cultures have to adopt an involvement culture.
D)The organizations likely have similar cultural characteristics because they operate in similar environments.
E)They likely consulted with each other to develop similar corporate cultures that work best in their industry.
Answer: D
Q2) McDonald's "I'm lovin' it" is an example of a _____.
A)ceremony
B)symbol
C)ritual
D)slogan
E)political activity
Answer: D
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Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) According to the GLOBE Project, gender differentiation refers to the extent to which a society maximizes gender role differences.
A)True
B)False
Answer: True
Q2) The Village Phone program is an example of ____.
A)ethnocentrism
B)nascent globalization
C)top of the pyramid
D)bottom of the pyramid
E)masculinity
Answer: D
Q3) The least costly and least risky direct investment is called a greenfield venture.
A)True
B)False
Answer: False
Q4) The __________ is the single European currency that has replaced several national currencies.
Answer: euro
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Chapter 4: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Important stakeholders in corporations include the government and the community.
A)True
B)False
Q2) Define the utilitarian approach to moral reasoning.
Q3) A chief ethics officer is a company executive who oversees all aspects of ethics and legal compliance.
A)True
B)False
Q4) A _____ corporation is a for-profit organization that has a stated purpose of creating a positive impact on society.
A)sustainable
B)socialist
C)benefit
D)protectionist
E)global
Q5) Define the justice approach to moral reasoning.
Q6) At the __________ level of personal moral development, individuals are most concerned with external rewards and punishments.
Q7) Define the practical approach to moral reasoning.
Page 6
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Chapter 5: Planning and Goal Setting
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Sample Questions
Q1) Alabama Airlines has three planning specialists who help division managers develop their own division plans.Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats.Alabama Airlines is utilizing which of the following approaches to the planning function?
A)Centralized planning department
B)Decentralized planning staff
C)Planning task force
D)Centralized planning committee
E)TQM
Q2) About half of executives whose companies have no formal strategic planning process say they are dissatisfied with the company's development strategy.
A)True
B)False
Q3) Goals are most effective when they are specific, measurable, challenging, and linked to rewards.
A)True
B)False
Q4) List the five characteristics of effective goals.
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) __________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.
Q2) The __________ model of decision making describes how managers actually make decisions in difficult situations, such as those characterized by nonprogrammed decisions, uncertainty, and ambiguity.
Q3) Most people underestimate their ability to predict uncertain outcomes.
A)True
B)False
Q4) Because it can bring together members from all over the world, electronic brainstorming often leads to greater diversity in solutions.
A)True
B)False
Q5) The most effective managers consistently use a single, preferred decision-making style rather than shifting among styles
A)True
B)False
Q6) In the __________, managers invest time in reviewing the results of decisions and learn from them.
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Chapter 7: Designing Organization Structure
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Q1) List three disadvantages of the team structure.
Q2) List three advantages of the divisional structure.
Q3) The __________ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.
Q4) The pure functional structure is appropriate for achieving internal efficiency goals in a stable environment.
A)True
B)False
Q5) Small-batch technology organization is best described as _____; mass production technology organization is best described as _____; continuous process technology organization is best described as _____.
A)organic; organic; mechanistic
B)mechanistic; mechanistic; organic
C)organic; mechanistic; organic
D)mechanistic; organic; organic
E)mechanistic; organic; mechanistic
Q6) List three disadvantages of the divisional structure.
Q7) The __________ is the number of employees reporting to a supervisor.
Q8) Describe the use of geographic divisions.
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) The _____ strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms.
A)Innovation-by-acquisition
B)fast-cycle team
C)brainstorming team
D)skunkworks
E)new-venture team
Q2) Describe the large-group intervention used in organizational development.
Q3) __________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.
Q4) Driving forces are _____, while restraining forces are _____.
A)barriers; problems
B)opportunities; barriers
C)problems; opportunities
D)barriers; opportunities
E)blockages; barriers
Q5) A __________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
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Chapter 9: Managing Human Talent and Diversity
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Sample Questions
Q1) Which of the following created the Equal Employment Opportunity Commission?
A)Americans with Disabilities Act
B)Civil Rights Act
C)Equal Pay Act
D)Vocational Rehabilitation Act
E)Immigration Reform and Control Act
Q2) The invisible barrier that separates women and minorities from top management positions is known as the __________.
Q3) Stereotyping is to _____ as valuing cultural differences is to _____.
A)false assumptions; scientifically verified differences
B)positive assumptions; negative assumptions
C)inclusion; acceptance
D)assigning neutral traits; assigning positive traits
E)assuming groups are internally varied; assuming everyone in a group is the same
Q4) Research shows that companies with several senior-level female executives underperform financially and organizationally in comparison to those without senior-level female executives.
A)True
B)False
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Chapter 10: Understanding Individual Behavior
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Q1) Define Machiavellianism and explain how it might play out in the workplace.
Q2) Define stereotyping.
Q3) ___________ refers to a tendency to direct one's behavior toward the acquisition of power and the manipulation of other people for personal gain.
Q4) ___________ are stressors arising from the duties required of a person holding a particular job.
Q5) How people perceive the cause of life events-whether they place the primary responsibility within themselves or on outside forces-is called ___________.
Q6) The first step toward better time management is to ________.
A)decide the first action
B)empty your head
C)delegate as necessary
D)defer some things to be done later
E)get organized
Q7) Define job satisfaction and describe three factors that affect satisfaction.
Q8) Define challenge stress and threat stress and explain their relationship to performance.
Q9) Describe Type A behavior.
Page 12
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Chapter 11: Leadership
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Sample Questions
Q1) Power that results from the authority to provide others with things they desire, such as promotions or salary increases, is called __________.
Q2) Research indicates that people rate leaders as having greater power and influence when the leaders consistently use a single influence tactic.
A)True
B)False
Q3) Andy's subordinates say that they love working for him because he inspires them to not only believe in the organization but also believe in their own potential.He challenges people to look at old problems in new ways and acts as a role model for the new values and behaviors.Andy can best be described as which of the following types of leader?
A)Transformational
B)Servant
C)Authentic
D)Transactional
E)Interactive
Q4) List at least three characteristics of authentic leaders.
Q5) What is the difference between consideration behavior and initiating structure behavior?
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Chapter 12: Motivating Employees
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Sample Questions
Q1) One of your fellow students is continually late to class.The professor has tried numerous verbal warnings and recently took points away from the student's grade.Based on this, the professor's actions are consistent with which of the following reinforcement techniques?
A)Negative reinforcement
B)Punishment
C)Positive reinforcement
D)Avoidance learning
E)Rewards enhancement Positive reinforcement
Q2) Which of the following refers to the arousal, direction, and persistence of behavior?
A)Commitment
B)Motivation
C)Satisfaction
D)Rewarding behavior
E)Behavior modification
Q3) In McClelland's theory, need for __________ relates to desire to form close personal relationships, avoid conflict, and establish warm friendships.
Q4) __________ theories emphasize the needs that motivate people.
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Chapter 13: Managing Communication
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Q1) Research suggests that 9 percent of employees feel like they know what is going on at their companies most of the time.
A)True
B)False
Q2) Identify and discuss at least three gender differences in communication.
Q3) __________ refers to the messages and information sent from top management down to subordinates.
Q4) List and discuss at least three tips for building your own network.
Q5) The grapevine is a common and often-useful type of personal channel.
A)True
B)False
Q6) Communication can break down if sender and receiver do not encode or decode language in the same way.
A)True
B)False
Q7) Define and provide three examples of social media.
Q8) __________ means sharing all types of information throughout the organization, across functional and hierarchical boundaries.
Q9) List the three formal communication channels found in organizations.
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Chapter 14: Leading Teams
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Q1) The term __________ refers to a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.
Q2) The __________ style of conflict management involves a low degree of assertiveness and a high degree of cooperativeness.
Q3) List three things a leader can do in advance to ensure that a meeting will be productive.
Q4) Two common behaviors of the socioemotional role are energizing and encouraging.
A)True
B)False
Q5) Randy is a team leader at Welldrilling.net.His team is made up of 15 coworkers.Recently, he has noticed a tendency for some team members to participate much less than others.They seem uninterested and content to let others do the work.This is called ______.
A)free riding
B)reduced commitment
C)power realignment
D)the costs of coordination
E)a self-directed team
Q6) List five behaviors associated with the task specialist role.
Page 16
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Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) The C of Six Sigma's DMAIC stands for ______.
A)critique
B)correct
C)comply
D)control
E)contain
Q2) Define organizational control.
Q3) The __________ lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems, often involving expenditures over more than a year
Q4) Which of the following refers the process of measuring organizational process against the best in the industry?
A)Outsourcing
B)Continuous improvement
C)Environmental analysis
D)Benchmarking
E)Competitive measurement
Q5) __________ involves assigning dedicated personnel within a particular functional area of the business to identify opportunities for improvement throughout the work process.
17
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