Management for Non-Business Majors
Test Preparation
Course Introduction
This course introduces non-business majors to the fundamental principles and practices of management in modern organizations. Students will explore essential topics such as planning, organizing, leading, and controlling, with an emphasis on effective decision-making and communication within diverse workplace environments. Through case studies, group projects, and real-world scenarios, students will gain practical insights into leadership, motivation, teamwork, and ethical considerations, preparing them to manage people and projects successfully, regardless of their academic or professional background.
Recommended Textbook Management 12th Edition by Robert Kreitner
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2570 Verified Questions
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Page 2
Chapter 1: Managers and Entrepreneurs
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Wilson isolated five functions he believes are common to all managers.
A)True
B)False
Answer: False
Q2) Identify five different small business and entrepreneurship career options. Which one is the best? Why?
Which of these career options appeals to you the most? Why?
Answer: The five small business career options are: (1) become an independent contractor/consultant, (2) take a job with a small business, (3) join or buy a small business owned by your family, (4) purchase a franchise, and (5) start your own business. There is no one best option. It depends on personal circumstances including skills, interests, talents and resources. In addition, success in the small business sector depends on the right combination of money, talent, hard work, luck, and opportunity. Student answers to the personal question, "which appeals to you and why?" will vary.
Q3) Management is, above all else, a political process.
A)True
B)False
Answer: False
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3
Chapter 2: The Evolution of Management Thought
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Sample Questions
Q1) Management is studied by ____ theorists by putting things together and assuming that the whole is greater than the sum of its parts.
A) universal process
B) systems
C) human relations
D) behavioral
E) scientific management
Answer: B
Q2) Which of these best describes the body of management knowledge today?
A) Japan-dominated
B) Disappearing
C) Experiencing information overload
D) Severely limited
E) Unified
Answer: C
Q3) Chain of command refers to who is ultimately responsible for getting things done.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Changing Environment of Management:
Diversity, Global Economy, and Technology
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Sample Questions
Q1) Refer to Harold's Florists, Inc. What should Stan know about the pay gap in the U.S.?
A) There is no gender pay gap
B) White males get twice the pay of white females
C) The gap has actually grown despite the Equal Pay Act
D) The gap exists but it's very small
E) The male-female pay gap is still large and persistent
Answer: E
Q2) Who tends to get lower pay and no benefits?
A) Nonunion employees
B) Females over 30
C) Night-shift employees
D) Part-timers
E) Government employees
Answer: D
Q3) Technology is defined as the tools and ideas available for extending the natural physical and mental reach of humankind.
A)True
B)False
Answer: True
Page 5
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Chapter 4: International Management and Cross-Cultural Competence
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160 Flashcards
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Sample Questions
Q1) What is recommended as the best approach to expatriate staffing programs?
A) Integrated selection-orientation-repatriation
B) English language instruction
C) Try-it-and-see
D) Sink-or-swim
E) Same as domestic staffing program
Q2) Refer to Simple Touch Footwear. Jerry's attitude toward international operations can be described as
A) regiocentric.
B) ethnocentric.
C) polycentric.
D) culturally domestic.
E) geocentric.
Q3) Researchers from the University of Michigan concluded that the world is indeed moving towards a uniform "McWorld," where American culture prevails.
A)True
B)False
Q4) A foreign visitor from a polychronic culture has a 10 a.m. appointment with you. Will the person probably be early or late?
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Chapter 5: Managements Social and Ethical
Responsibilities
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The iron law of responsibility states that: "in the long run, those who do not use power in a way that society considers responsible will tend to lose it."
A)True
B)False
Q2) One expert on the subject believes amoral managers far outnumber moral managers.
A)True
B)False
Q3) A(n) ____ social responsibility strategy uses legal maneuvering and/or a public relations campaign to avoid assuming additional responsibilities.
A) accommodation
B) reactive
C) defensive
D) proactive
E) protective
Q4) The idea of corporate social responsibility is still evolving and there are different opinions about the exact nature and scope of management's social responsibilities.
A)True
B)False
Page 7
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Chapter 6: The Basics of Planning and Project Management
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Sample Questions
Q1) ____ planning has the longest horizon.
A) Operational
B) Strategic
C) Tactical
D) Intermediate
E) Budgetary
Q2) PERT is most appropriate for
A) machine-paced work.
B) assembly-line operations.
C) projects where time is not a major factor.
D) large, non-routine projects.
E) managers who prefer hand calculations.
Q3) The initial step in the management by objectives (MBO) cycle is setting objectives.
A)True
B)False
Q4) A major problem with break-even analysis is that a neat separation of fixed and variable cost can be very difficult.
A)True
B)False
Page 8
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Chapter 7: Strategic Management: Planning for Long-Term
Success
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Sample Questions
Q1) Valerie is a strategist at Health One Credit Union, and she wants to know how events would unfold if the company merged with another credit union. Which type of scenario analysis should you recommend?
A) Progressive
B) Evolutionary
C) Exponential
D) Longitudinal
E) Economic
Q2) Under a cost-leadership strategy, it is especially important that a brand's image be carefully nurtured and protected, so that brand loyalty and customers' willingness to pay a premium price does not erode.
A)True
B)False
Q3) Strategic management =
A) operational planning + intermediate planning + strategic planning
B) strategic planning + implementation + control
C) top-management commitment + results
D) resources + opportunities + results
E) strategic planning
Page 9
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Chapter 8: Decision Making and Creative Problem Solving
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163 Flashcards
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Sample Questions
Q1) Given high levels of uncertainty and accelerated pace of change, most decisions made by the typical manager on a daily basis are of the nonprogrammed variety.
A)True
B)False
Q2) Refer to EMO LaCrosse, Inc.. Jared is operating under a condition of ____ when considering the international expansion.
A) certainty
B) risk
C) uncertainty
D) intuitive judgment
E) programmed
Q3) There are two types of knowledge: implicit knowledge and strategic knowledge.
A)True
B)False
Q4) The most common problem-solving difficulty lies in the identification of problems.
A)True
B)False
Q5) What is a condition of "risk" and how can today's managers deal with it?
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Chapter 9: Organizations: Effectiveness, Design, and Cultures
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The purpose of the management process is
A) to manage people.
B) to make a profit
C) to be the best that there is.
D) to achieve organizational objectives.
E) zero defects.
Q2) In the open-system model of a business, the boundary-spanning subsystem is directed inward toward the relationship between management and labor.
A)True
B)False
Q3) Division of labor is established by vertical hierarchy.
A)True
B)False
Q4) What establishes the division of labor in an organization chart?
A) Span of control
B) Vertical hierarchy
C) The mission statement
D) Horizontal specialization
E) The corporate charter
Q5) How would David A. Garvin describe a learning organization?
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Chapter 10: Human Resource Management
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157 Flashcards
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Sample Questions
Q1) A structured interview may include job sample simulation questions.
A)True
B)False
Q2) For both skill and factual learning, the ingredients of a good training program are identical.
A)True
B)False
Q3) In what type of interview will the interviewer get a good grasp of the interviewee's relevant skills, initiative, problem-solving ability, and ability to recover from setbacks and learn from mistakes, if the questions are worded appropriately?
A) Multi-faceted
B) Unstructured
C) Behavior-based
D) Traditional
E) Multimethod
Q4) Only pencil-and-paper tests legally qualify as employment selection tests.
A)True
B)False
Q5) What are Jeffrey Pfeffer's seven people-centered practices.
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Chapter 11: Communicating in the Internet Age
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165 Flashcards
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Sample Questions
Q1) A study of U.S. government employees found a positive correlation between suggestions and productivity.
A)True
B)False
Q2) The best advice Maureen Chiquet, Global CEO of Chanel, ever received was from Mickey Drexler, CEO of J. Crew. Drexler told Chiquet that she was a terrific merchant but she needed to learn to ____________.
A) understand profit margins
B) listen
C) speak out
D) stop asking questions
E) manage inventory
Q3) Refer to All Organic, Inc.. In face-to-face communication, Tim should remind Ellen that body language is responsible for about ____ percent of impact.
A) 93
B) 100
C) 57
D) 4
E) 38
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Page 13
Chapter 12: Motivating Job Performance
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Sample Questions
Q1) Job sharing is when two part-timers share a single full-time job.
A)True
B)False
Q2) Which of these represents the ultimate objective of employee wellness programs?
A) Minimize Department of Labor's intervention into company affairs
B) Higher profits
C) Enhancing corporate reputation as a caring and responsible organization that values its employees
D) Help employees develop healthy habits in their personal and work lives
E) Cost savings
Q3) Job satisfaction cannot be improved through the use of rewards.
A)True
B)False
Q4) Combining two or more specialized tasks to increase motivation is called job
A) displacement.
B) specialization.
C) enlargement.
D) variety.
E) rotation.
Q5) How does job enrichment differ from job enlargement?
Page 14
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Chapter 13: Group Dynamics and Teamwork
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Sample Questions
Q1) Employees resort to political behavior when they are unwilling to trust their career solely to competence, hard work, or luck.
A)True
B)False
Q2) How do experts describe political behavior at work?
A) Both positive and negative
B) Inevitably destructive
C) Usually negative
D) Mostly positive
E) Eventually positive
Q3) _____ refers to "degrees of acceptability and unacceptability".
A) Roles
B) Attractiveness
C) Groupthink
D) Norms
E) Cohesion
Q4) When employees feel that they are trusted, they tend to trust others in return.
A)True
B)False
Q5) How do roles differ from norms?
Page 15
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Chapter 14: Influence, Power, and Leadership
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Sample Questions
Q1) When Erin's computer crashed she called Grayson the company's computer technician. Grayson was able to restore the system and get Erin's computer work properly, therefore, it is appropriate to recognize Grayson for his expert power.
A)True
B)False
Q2) Both positive and negative reinforcement encourage specific target behaviors.
A)True
B)False
Q3) An Apple store manager who says, "I hire individuals who are creative, intelligent and dependable" is relying on which evolutionary approach to leadership?
A) Contingency
B) Situational
C) Sociopolitical
D) Transactional
E) Trait
Q4) Managers who have power automatically have authority.
A)True
B)False
Q5) What is the difference between a manager's authority and power?
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Chapter 15: Change, Conflict, and Negotiation
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160 Verified Questions
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Sample Questions
Q1) By definition, conflict involves what kind of behaviors?
A) Cooperative
B) Incompatible
C) Negative
D) Destructive
E) Counterproductive
Q2) Problem solving and negotiated compromise are the only tow approaches to change that lead to long-term resolution.
A)True
B)False
Q3) A key action step associated with persistence in the 5P checklist is "identify a champion or driver."
A)True
B)False
Q4) Organization development (OD) involves planned change.
A)True
B)False
Q5) Identify the five Ps in the 5P checklist for change agents and explain how it differs from the traditional organization development (OD) effort.
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Chapter 16: Organizational Control and Quality Improvement
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Sample Questions
Q1) The transformation to Deming management is not just the manager's job, but everyone's job.
A)True
B)False
Q2) ____ control involves monitoring and adjusting ongoing activities and processes.
A) Benchmarking
B) Concurrent
C) Quality
D) Feedback
E) Feedforward
Q3) You observe the department manager at a local grocery store inspecting an incoming shipment of produce to make sure nothing is rotten. What type of control is taking place here: feedforward, concurrent, or feedback? How do you know?
Q4) Service operations tend to be labor intensive.
A)True
B)False
Q5) "Beauty is in the eye of the beholder" describes transcendent quality.
A)True
B)False
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