Management for Non-Business Majors Solved
Exam Questions
Course Introduction
Management for Non-Business Majors introduces foundational concepts and practices of management tailored for students from diverse academic backgrounds. The course covers essential topics such as planning, organizing, leading, and controlling within organizations, emphasizing practical skills and real-world applications. Students will explore decision-making processes, effective communication, team dynamics, and ethical considerations, gaining insights into how managers coordinate people and resources to achieve organizational goals. With a focus on developing critical thinking and problem-solving abilities, this course prepares non-business majors to understand management principles relevant to a variety of professional settings.
Recommended Textbook Management 9th Edition by Angelo Kinicki
Available Study Resources on Quizplus
17 Chapters
1697 Verified Questions
1697 Flashcards
Source URL: https://quizplus.com/study-set/2344 Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/46599
Sample Questions
Q1) Being able to ________ is a key benefit for those who study management.
A) relate to their managers and deal with organizations from the outside
B) better manage money
C) relate to coworkers and deal with technology
D) sell their product
E) counsel workers on personal and family issues
Answer: A
Q2) According to Robert Katz, which three skills do managers develop through education and experience?
A) cognitive, people, technical
B) monitoring, planning, leading
C) planning, leading, conceptual
D) technical, leading, planning
E) technical, conceptual, human
Answer: E
Q3) Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
A)True
B)False
Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Management Theory: Essential Background for the
Successful Manager
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/46600
Sample Questions
Q1) The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors, with the ultimate goal of minimizing errors by managing each stage of production. This process is an example of the ________ technique.
A) zero defects
B) minimal defects
C) JIT
D) quality focus
E) quality control
Answer: E
Q2) What research on a company will help you determine if you might be a good fit?
A) Examining its list of accomplishments on its webpage.
B) Looking for statements about how the company treats its employees, under its core values.
C) Searching for profiles on LinkedIn.
D) Reading reviews on Yelp.
E) Performing a Google search on the company's background.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/182051
Sample Questions
Q1) The general environment, or macroenvironment, includes six forces: economic, technological, sociocultural, demographic, political-legal, and international.
A)True
B)False
Answer: True
Q2) Blue Brothers' cleaning products and equipment are sold to consumers and commercial cleaning companies in Clean Supply's janitorial supply and equipment store. Blue Brothers' relies heavily on Clean Supply to help sell its goods and services to customers. Clean Supply is a(n) ________ of Blue Brothers' products.
A) competitor
B) distributor
C) customer
D) subsidiary
E) account ally
Answer: B
Q3) "Good" boards have balanced gender representation.
A)True
B)False
Answer: True
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Global Management Managing Across Borders
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46602
Sample Questions
Q1) When thinking about interpersonal space, which country has the smallest social distance in feet?
A) Germany
B) United States
C) India
D) Canada
E) China
Q2) A nation's culture is
A) the shared set of beliefs, values, knowledge, and patterns of behavior common to its people.
B) synonymous with its religious beliefs.
C) a shared set of business traditions common to the nation.
D) its constitution and written codes of behavior.
E) embedded in its laws that are accepted as moral imperatives by most of the citizens.
Q3) This question has two parts; be sure to answer both. First, define the concept of global economy. Second, explain the three historic global changes, discussed by Rosabeth Moss Kantor of the Harvard Business School, that set the stage for globalization.
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Planning: the Foundation of Successful Management
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/182052
Sample Questions
Q1) Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization?
A) strategic goals > divisional goals > department goals > individual goals
B) individual goals > department goals > divisional goals > strategic goals
C) divisional goals > strategic goals > individual goals > departmental goals
D) departmental goals > individual goals > strategic goals > divisional goals
E) customer goals > employee goals > manager goals > company goals
Q2) Leo is starting a company that leases shared workspaces, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. The SCORE counselors would probably advise Leo, as a new business owner, to
A) learn from experience, the best teacher, rather than a mentor.
B) avoid developing a business plan the first year of business.
C) try new things regardless of the risk.
D) get a new perspective by asking people who have failed.
E) write a business plan.
Q3) "Increase profits by 15 percent a year for each of the next five years" is an example of a strategic goal.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/46604
Sample Questions
Q1) You are the executive chef at an exclusive restaurant in Manhattan, New York. You want to know how your restaurant compares to others in the area. Describe how you would use benchmarking.
Q2) Cooper Technologies is a technology company that offers many IT services in Chicago. The company's services and products include computer training, support, monitoring, repair, network design, virus removal, and software upgrades. It even sells refurbished computers. The source of Cooper Technologies' strategic position is
A) low-profit margin and many customers.
B) broad needs and few customers.
C) broad needs and many customers.
D) high-profit margin and many customers.
E) high-profit margin and few customers.
Q3) Imagine you are the CEO of Noodle Soup, a company that sells ramen noodles. Give an example of each of the five primary competitive forces in Noodle Soup's environment.
Q4) Explain whether strategic management works as well for small companies as it does for large organizations, providing an example of how a small company can offer personal connections as a source of competitive advantage.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46605
Sample Questions
Q1) Party Supply uses time-series forecasts, such as past holiday sales and the strength of store sales this year, to predict future sales based on patterns of historical data. Party Supply is using A) analytics.
B) the synergy trend.
C) decisions by trends.
D) focused trend.
E) Big Data.
Q2) It was brought to Dwight's attention that one of his hotel employees had a substance abuse problem. Without fully investigating the issue, Dwight decided to fire the employee. Dwight was using A) unemotional analysis.
B) satisficing.
C) immersion.
D) feasibility.
E) intuition.
Q3) Describe how learning decision-making skills will help prepare you for a job interview.
Q4) Describe how knowledge of the decision-making styles will influence your own decisions.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/182048
Sample Questions
Q1) This question has two parts; be sure to answer both. First, define organizational culture and describe the four types of corporate culture in the competing values framework.
Second, consider the case of The Florist's Fauna, a national chain that sells floral equipment and supplies. Due to major competition from abroad, management of The Florist's Fauna is under constant pressure to monitor costs and keep its prices under a certain level. The company is very strictly organized, with the CEO making all of the major decisions. At each store, the manager is responsible for ensuring that any products ordered by florists are delivered the same day. Each store manager is also responsible for continuous quality control by reading reports on the quality and customer satisfaction of every item sold in the store. What type of culture does The Florist Fauna most likely have?
Q2) Describe a divisional structure, explaining product divisions, customer divisions, geographic divisions, and matrix structures. Give an example of each, and draw an organization chart that depicts each. (For the matrix structure, use Chevrolet or another car company as your example.)
Q3) Contrast power and authority. How do power and authority differ between military organizations and typical business organizations?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Human Resource Management: Getting the Right People
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/182049
Sample Questions
Q1) Dionne wants to post a vacancy as an internal only posting. Her manager, Ty, cautions her about only posting internally, as the benefits do not always outweigh the challenges. Which of the following might be a challenge that Ty is referring to?
A) The process is expensive and takes a long time.
B) Once that job is filled, it will create a new vacancy that Dionne will have to fill.
C) The risks are high because even though you know the individual, it will be a new position.
D) It may expand the applicant pool to include too many to interview in a timely manner.
E) It may decrease morale, because only one person can get the new job.
Q2) A(n) ________ is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability.
A) realistic job preview
B) situational interview
C) performance interview
D) behavioral-description interview
E) unstructured interview
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Organizational Change and Innovation: Lifelong Challenges
Available Study Resources on Quizplus for this Chatper
98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/182050
Sample Questions
Q1) ________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.
A) Radical
B) Incremental
C) Proactive
D) Reactive
E) Process
Q2) A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ________ innovation.
A) adaptive
B) transformational
C) personnel
D) product
E) process
Q3) Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.
A)True
B)False
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/182093
Sample Questions
Q1) Which of the following is NOT a distortion in perception?
A) causal attribution
B) stereotyping
C) halo effect
D) recency effect
E) cognitive dissonance
Q2) Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.
A)True
B)False
Q3) Define the Pygmalion effect, and explain how you can use it to get a final grade of A or B in this class.
Q4) Which of the following is NOT one of the Big Five personality dimensions?
A) tolerance for ambiguity
B) extroversion
C) agreeableness
D) conscientiousness
E) emotional stability
Page 13
Q5) Define stress and describe at least four sources of stress on the job.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/182094
Sample Questions
Q1) Joyce would like to start working on a flexible schedule. Which is an option would Joyce NOT discuss with her employer?
A) job sharing
B) sabbatical
C) telecommuting
D) part-time work
E) compressed workweeks
Q2) A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ________ than a person welcoming you at a hotel.
A) task significance
B) autonomy
C) skill variety
D) feedback
E) task identity
Q3) To be most motivating, goals should be specific and challenging but achievable.
A)True
B)False
Q4) Why is self-management an important skill to have? How can you improve your own self-management skills?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46611
Sample Questions
Q1) Tension was apparent as the management team discussed changes to promotion requirements. But then Colby made a joke about Jesse's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.
A) relational
B) task
C) production
D) social
E) maintenance
Q2) ________ is designed to elicit different opinions without inciting people's personal feelings.
A) Groupthink
B) Storming
C) Social loafing
D) Programmed conflict
E) Dysfunctional conflict
Q3) Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46612
Sample Questions
Q1) Beverly, the manager of a branch location of a large law firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?
A) situational
B) shared
C) laissez-faire
D) servant
E) transactional
Q2) A ________ leader is one who focuses on providing increased service to others.
A) servant
B) transformational
C) transactional
D) charismatic
E) situational
Q3) List four positive task-oriented or interpersonal traits that good leaders have and three negative interpersonal attributes often found in leaders.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46613
Sample Questions
Q1) A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?
A) videoconference
B) e-mail
C) personal note
D) face-to-face meeting
E) telephone
Q2) When a supervisor is afraid to voice an idea because she or he fears criticism, the result is a receiver barrier.
A)True
B)False
Q3) If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.
A)True
B)False
Q4) Discuss general strategies that managers can use to streamline meetings.
Q5) Explain why it is important to become a good listener.
Q6) How can social media generate brand recognition with customers?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46614
Sample Questions
Q1) Which of the following areas of control for organizations exerts informal control?
A) structural
B) human resources
C) informational
D) competitive
E) cultural
Q2) Which of the following more closely aligns with a job versus a career?
A) It belongs to you and lasts a lifetime.
B) It can be managed and nurtured.
C) It is temporary and in service of someone else.
D) It can be created to fit your values and needs.
E) There is no distinction, they are the same thing.
Q3) Which of the following is NOT characteristic of an external audit?
A) performed by CPAs
B) primarily used when management suspects embezzlement
C) performed by an independent organization
D) verifies that generally accepted accounting principles have been followed
E) verifies the accuracy and fairness of financial statements
Q4) Describe the processes used to increase productivity.
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Entrepreneurship
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/46615
Sample Questions
Q1) A ________ is a legal structure that can sell rights of ownership in the form of stocks or shares.
A) sole proprietorship
B) general partnership
C) corporation
D) limited liability company (LLC)
E) limited partnership
Q2) Businesspeople who start new businesses sometimes say that part of their initial funding was "love money." Who are the usual sources of love money?
A) the business owner himself or herself
B) parents, friends, and other relatives
C) charitable organizations
D) the SBA (Small Business Association)
E) venture capitalists
Q3) Explain the difference between an entrepreneur and an intrapreneur. Name at least one successful entrepreneur and the company he or she founded.
Q4) Briefly explain each of the seven key components of a business plan and what you should include in each.
To view all questions and flashcards with answers, click on the resource link above. Page 19