Management Essentials
Exam Solutions
Course Introduction
Management Essentials provides students with a foundational understanding of key management principles and practices necessary for effective leadership in todays organizations. The course covers essential topics such as planning, organizing, leading, and controlling, emphasizing decision-making, communication, teamwork, and problem-solving skills. Through case studies, real-world scenarios, and interactive exercises, students will explore strategies for motivating employees, fostering innovation, managing change, and achieving organizational goals. This course equips learners with practical tools and concepts to successfully manage people and resources in diverse business environments.
Recommended Textbook Fundamentals of Management Essential Concepts and Applications 10th Edition by Stephen P.
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19 Chapters
2671 Verified Questions
2671 Flashcards
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Chapter 1: Managers and Management
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.
A)True
B)False Answer: False
Q2) When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people?
A)monitor
B)disseminator
C)resource allocator
D)disturbance handler
Answer: C
Q3) A business can have 350 employees and still be considered a small business.
A)True
B)False
Answer: True
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Chapter 2: The Management Environment
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which trend do most managers need to get used to in the coming years?
A)Most workers will be hired as permanent employees at a lower pay scale than they were in the past.
B)Many workers will be hired as consultants rather than as freelance employees.
C)Most workers will be hired as permanent employees rather than on a freelance basis.
D)Many workers will be hired on a freelance basis rather than as permanent employees.
Answer: D
Q2) Write a series of rules that a company could use to encourage its employees to be risk-takers and innovators.
Answer: 1.Don't look for the obvious answer to every question.
2.If you are doing the same thing that your competition is doing, then you are probably doing the wrong thing.
3.Be like a shark: if you aren't moving forward you begin to drown.
4."Dumb" ideas are useful.A person needs to go through 99 dumb ideas to get one "smart" idea.
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Chapter 3: Integrative Managerial Issues
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) The classical view of social responsibility is that a for-profit organization's responsibility is ________.
A)to help as many people as possible
B)to maximize both profits and the general welfare
C)to maximize profits only
D)to maximize opportunity for all
Answer: C
Q2) Who was most likely to have a job that was free of discrimination?
A)a white person in a wheelchair in 1997
B)an African American person in 1962
C)an Asian American person in a wheelchair in 1989
D)a 75-year-old white person in 1963
Answer: A
Q3) Of the approaches to pursuing international markets, developing a ________ involves the greatest commitment and risk.
A)franchise
B)joint venture
C)strategic alliance
D)foreign subsidiary
Answer: D
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Chapter 4: Foundations of Decision Making
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150 Flashcards
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Sample Questions
Q1) Software programs that use a series of questions to aid humans in decision making are called ________.
A)text reading software
B)expert systems
C)group systems
D)support software
Q2) Which of the following is NOT allowed in a brainstorming session?
A)clear definition of the problem
B)criticism or dismissal of poor ideas
C)large number of alternatives
D)recording of all alternatives
Q3) Programmed decisions draw heavily on which of the following?
A)mistakes made in the past
B)past solutions that were successful
C)past solutions that were unsuccessful
D)innovative, new solutions
Q4) In a short essay, discuss the assumptions of rationality and the validity of those assumptions.
Q5) In a short essay, list and discuss the first four steps in the decision-making process.Give an example of each step.
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Chapter 5: Foundations of Planning
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154 Flashcards
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Sample Questions
Q1) Which of the following best defines goals?
A)likely outcomes for the future
B)unlikely outcomes for the future
C)desired outcomes for the future
D)short-term targets
Q2) In management by objectives (MBO), goals ________.
A)must be easily accomplished
B)are jointly determined by employees and managers
C)are determined by top management
D)are developed by employees
Q3) Capabilities are "what" an organization has; resources are "how" it uses what it has.
A)True
B)False
Q4) Two movie studios combining to form one larger studio is an example of which of the following?
A)forward vertical integration
B)horizontal integration
C)backward vertical integration
D)diversification
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Chapter 6: Organization Structure
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146 Flashcards
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Sample Questions
Q1) Which word best characterizes a mechanistic organization?
A)bureaucracy
B)collaborative
C)adaptable
D)informal
Q2) One of the strengths of a simple structure is that it is flexible.
A)True
B)False
Q3) The chain of command answers this question.
A)Where do I go for help?
B)How do I know when the task is complete?
C)What are the rules?
D)Who reports to whom?
Q4) Looking for ways to make their organization more flexible and innovative, today's managers may choose this kind of structure.
A)simple
B)divisional
C)functional
D)team
Q5) In a short essay, describe the boundaryless organization.
Page 8
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Chapter 7: Managing Human Resources
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Behavioral interviews involve placing an applicant in stressful circumstances and seeing how he or she deals with the situation.
A)True
B)False
Q2) Which U.S.law gives you the legal right to see your professor's letter of recommendation?
A)Civil Rights Act of 1991
B)Privacy Act of 1974
C)Polygraph Protection Act of 1988
D)Sarbanes-Oxley Act of 2002
Q3) Organizational orientation informs a new employee about ________.
A)his or her responsibilities for the job
B)the history and philosophy of the organization
C)what expectations he or she has about the job are unrealistic
D)how their manager will evaluate the employee on the job
Q4) The last steps of the HRM process deal with ________.
A)performance and compensation
B)training and compensation
C)compensation only
D)skills
Page 9
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Chapter 8: Managing Change and Innovation
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) All of the following are common personality characteristics of idea champions EXCEPT ________.
A)extremely high self-confidence
B)persistence
C)energy
D)risk aversion
Q2) In a short essay, describe the "calm waters" view of organizational change.
Q3) The most popular OD efforts involve cooperation and these kinds of activities.
A)individual interactions
B)group interactions
C)group assessment
D)individual assessment
Q4) Allowing employees to participate in the change process is NOT a common way to deal with resistance to organizational change.
A)True
B)False
Q5) In a short essay, identify and discuss how internal forces can bring about the need for an organization to change.
Q6) In a short essay, explain the three types of organizational change.
Page 10
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Chapter 9: Foundations of Individual Behavior
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151 Verified Questions
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Sample Questions
Q1) When people judge someone on the basis of the perception of a group they are a part of, they are using the shortcut called ________.
A)stereotyping
B)selectivity
C)assumed similarity
D)the halo effect
Q2) In attribution theory, if a person is conscientious in five separate tasks, but in the sixth task fails to be conscientious, this task is said to have ________.
A)low distinctiveness
B)high distinctiveness
C)high consensus
D)low consensus
Q3) People from the Middle East tend to believe that life is not predetermined and they can control their own destiny.
A)True
B)False
Q4) In a short essay, describe social learning.
Q5) Define organizational behavior and describe its goals.
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Chapter 10: Understanding Groups and Managing Work Teams
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151 Flashcards
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Sample Questions
Q1) A global team member from Israel would be ________ to engage in social loafing as a team member from Canada.
A)somewhat more likely
B)less likely
C)equally likely
D)much more likely
Q2) Research shows that a great deal of tension and difficulty arises in global teams due to ________.
A)groupthink
B)miscommunication
C)diversity
D)time zone differences
Q3) Teams composed of individuals from the same department or functional area and are involved in efforts to improve work activities are called ________.
A)cross-functional teams
B)self-managed work teams
C)problem-solving teams
D)virtual teams
Q4) In a brief essay, discuss how managers can use selection to shape team behavior.
Page 12
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Chapter 11: Motivating and Rewarding Employees
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) ________ assumes that employees have little ambition, dislike work, and avoid responsibility.
A)Theory Y
B)Theory X
C)Self-actualization Need Theory
D)Belongingness Need Theory
Q2) A manager with a Theory X view of human nature would ________.
A)be unlikely to allow workers to work independently
B)be likely to let workers coordinate their work
C)allow workers to monitor themselves
D)trust his or her workers
Q3) Susan was trying to use what type of Herzberg factors to increase productivity?
A)motivators
B)hygiene
C)social
D)esteem
Q4) Using fear as a motivator is a Theory X management style.
A)True
B)False
Q5) In a short essay, discuss the equity theory.
Page 13
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Chapter 12: Leadership and Trust
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Sample Questions
Q1) Charismatic and visionary leadership both involve a vision.
A)True
B)False
Q2) A leader should avoid a directive leadership style when ________.
A)tasks are highly structured
B)workers have an external locus of control
C)tasks are stressful and ambiguous
D)work groups experience conflict
Q3) Trait theories of leadership focus on how leaders interact with their followers.
A)True
B)False
Q4) The behavioral theories of leadership were developed in response to the failings of the trait theory to adequately explain and predict leadership.
A)True
B)False
Q5) A leader is someone who has managerial authority and can influence others.
A)True
B)False
Q6) In a short essay, describe the basics of situational leadership theory (SLT).
Q7) In a short essay, describe the Ohio State University leadership studies.
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Chapter 13: Managing Communication and Information
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) For managers, communication can't be overemphasized because ________ requires communication.
A)decision making
B)planning
C)supervising and monitoring employees
D)everything a manager does
Q2) Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?
A)teleconferencing
B)videoconferencing
C)electronic data interchange
D)face-to-face meeting
Q3) In a short essay, give an example of how social networking sites can become a security risk for a company.
Q4) In a short essay, give an example of how a learning culture can benefit an organization.
Q5) There is no difference between males and females in communication style. A)True
B)False
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Chapter 14: Foundations of Control
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Sample Questions
Q1) Which of the following employer practices is NOT legal?
A)reading employee email
B)monitoring employees in a bathroom
C)tracking an employee's whereabouts in the workplace
D)monitoring an employee's personal home computer
Q2) A major advantage of feedforward control is that it increases employee motivation.
A)True
B)False
Q3) Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?
A)budget
B)absenteeism
C)efficiency
D)job satisfaction
Q4) Controlling provides a critical link back to planning that compares actual outcomes to planned outcomes.
A)True
B)False
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Page 16
Chapter 15: Operations Management
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) In a short essay, identify and explain the final two steps in developing a PERT network.
Q2) In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.
Q3) Sharing information is part of the coordination and collaboration requirement for successful value chain management.
A)True
B)False
Q4) Value is created during the process of ________.
A)inputs being converted into outputs
B)inputs being stored
C)outputs being measured
D)operations being controlled
Q5) After World War II, U.S.managers made the mistake of thinking that ________.
A)production problems were solved
B)marketing problems were solved
C)finance problems were solved
D)marketing problems were not solved
Q6) In a short essay, discuss technology's role in manufacturing.
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Chapter 16 : History Module
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Most entrepreneurial ventures are successful.
A)True
B)False
Q2) In general, an entrepreneurial venture that sees ________ as its competitive advantage would tend to be ________ in structure.
A)efficiency; organic
B)efficiency; mechanistic
C)innovation; mechanistic
D)innovation; formal
Q3) Entrepreneurship is the process of starting a new business to respond to an opportunity in the market.
A)True
B)False
Q4) In the wake of high unemployment, statistics show that entrepreneurship is ________.
A)low
B)high
C)falling
D)neither rising nor falling
Q5) In a short essay, explain how entrepreneurial you think you are.
Page 18
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Chapter 17: Quantitative Module
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135 Flashcards
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Sample Questions
Q1) In a short essay, discuss the work of Henri Fayol and Max Weber as it relates to the general administrative approach to management.
Q2) Hugo Munsterberg suggested that psychological tests could be helpful in ________ for an organization.
A)finding customers
B)selecting employees
C)firing employees
D)selecting advertisements
Q3) Material outputs in an open system organization include ________.
A)services
B)products
C)raw materials
D)information
Q4) Evidence that managers in the fifteenth-century Venetian shipbuilding facility were interested in job satisfaction is best shown by which of the following?
A)inventory systems
B)warehouses for materials
C)wine breaks for employees
D)an accounting system
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Chapter 18: Career Module
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) In a short essay, explain the type of strategy that an optimistic manager would take for her company.
Q2) Liquidity is a measure of an organization's ability to access cash to meet its debt obligations.
A)True
B)False
Q3) An optimistic manager will typically follow a maximax choice.
A)True
B)False
Q4) Fixed costs for a product are $50,000.The product itself sells for $5.00 and it costs $3.00 to make each product.What is the break-even point for the product?
A)100,000
B)10,000
C)50,000
D)25,000
Q5) A pessimistic manager will typically follow a minimin choice.
A)True
B)False
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Chapter 19: Entrepreneurship Module
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103 Flashcards
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Sample Questions
Q1) Explain why it is better to be a specialist than a generalist in the work world.
Q2) To extend the reach of their networks, people should do all of the following EXCEPT
A)take networking classes
B)go to college alumni functions
C)attend conferences
D)join virtual business communities
Q3) One secret to a successful career is to identify your ________ and develop it to the fullest.
A)special ability
B)strength
C)main interest in life
D)competitive advantage
Q4) A more senior person than yourself who guides you through your career is known as ________.
A)a protégé
B)a mentor
C)a teacher
D)a friend
Q5) Explain the role that luck typically plays in success.
Page 21
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