Management Communication Test Questions
Course Introduction
Management Communication focuses on developing the essential communication skills required for effective leadership and organizational success. The course covers principles of verbal and nonverbal communication, strategies for delivering clear and persuasive messages, and techniques for navigating diverse workplace situations. Students will learn to craft professional documents, deliver impactful presentations, and manage communication in teams, conflict situations, and across cultures. Emphasis is placed on adapting communication styles for various audiences, utilizing digital communication tools, and understanding the role of communication in change management and decision-making.
Recommended Textbook
Communicating as Professionals 3rd Edition by Raymond Archee
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13 Chapters
259 Verified Questions
259 Flashcards
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Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/9511
Sample Questions
Q1) Which two of the following statements explain the expression,'Meanings are in people,not in words'?
A) Everyone tells lies.
B) People always hide their true thoughts.
C) Meanings can change from one context to another.
D) People bring their own background,experience and therefore understanding to the use of words.
E) Some words are untranslatable.
Answer: C,D
Q2) Feedback is important to communication because:
A) unless we receive feedback to our letter,we have not communicated.
B) if your letter annoys me and I tear it up,feedback has not occurred.
C) non-verbal signals cannot be regarded as feedback.
D) feedback must be immediate.
E) feedback tests the effectiveness of our message.
Answer: E
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Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) An advantage of writing over speech is that:
A) words can be carefully chosen,tried out and changed if they do not have an impact.
B) people trust the written word more than the spoken word.
C) non-verbal and verbal feedback can be instantly ascertained from the audience.
D) good handwriting impresses many people.
E) visual graphics can be used to support the written word.
Answer: A
Q2) What qualities do readers and listeners share in persuasion?
A) Both writers and speakers should be formal and serious at all times.
B) Readers and listeners like to be treated as equals,not patronised or bullied.
C) Writing can never adopt the same tone as speech.
D) In both writing and speech,humour is the most persuasive device.
E) Anger and friendliness can be expressed equally well in both writing and speech.
Answer: B
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4
Chapter 3: Non-verbal Communication: Meanings Without Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) The four dimensions of image are:
A)credibility,authority,interpersonal attractiveness,dominance.
B)credibility,likeability,interpersonal attractiveness,dominance.
C)credibility,appeal,interpersonal attractiveness,competence.
D)credibility,hygiene,interpersonal attractiveness,competence.
E)credibility,friendliness,interpersonal attractiveness,hair colour.
Answer: B
Q2) When people are trying to figure out whether you are comfortable with what you are saying,they are most likely to consider your:
A) facial expression.
B) clothes.
C) movement.
D) eye contact.
E) wealth.
Answer: D
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5
Chapter 4: Intercultural Communication
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20 Flashcards
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Sample Questions
Q1) Which of the following values relates to a low-context culture?
A)Future orientation
B)Cooperation
C)Formality
D)Hierarchy/status
E)Tradition
F)Directness
Q2) Hofstede's power distance is:
A) related to the distance at which people stand together.
B) a measure of how powerful a manager is.
C) related to strength of character or willpower.
D) a measure of status or power differences between two managers.
E) a measure of the strength of a manager's verbal style.
Q3) Which of the following is a principle of language relativity?
A) We use language daily to relate to each other.
B) Language is how we interact with others.
C) The structure of a language impacts how its speakers see the world.
D) People can only think about things they have words for.
E) Some words are untranslatable.
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Chapter 5: Mediated Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following is true in modern email usage in Australia?
A)It is common practice to address emails using the salutation 'Sir' or 'Madam'.
B)It is common practice to try to respond to all emails within the same time frame,despite differences in status.
C)It is common practice to demand an immediate response on all emails.
D)It is common practice to sign off all emails with the valediction 'Yours faithfully'.
E)It is common practice to use email signatures.
F)It is common practice to sign off an informal email with the valediction 'Cheers'.
Q2) According to the Social Presence Hypothesis,which medium has the most 'social presence'?
A) Speaking facetoface.
B) Videoconferencing.
C) Telephone.
D) SMS.
E) Email
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Chapter 6: Professional Communication Research
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Sample Questions
Q1) Online ethics is a problematic area because:
A) not many people understand the internet.
B) internet sampling is not representative of the population.
C) online identity and attitudes are very different to real-life ones.
D) internet samples are too small.
E) ethics do not apply when people are online.
Q2) Fill in the missing word in each of the following sentences.
A) The business report is usually performed on a ________ scale.
B) _______ points are often used to good effect in a business report.
C) A business report may not focus on________ rigour.
D) The layout of a business report is _____ to reflect current practice in the organisation and its industry.
Q3) What possibility does the Method section give the reader?
A) The possibility to understand the context of the research.
B) The possibility to see the academic sources associated with the research.
C) The possibility to understand the topic in an in-depth manner.
D) The possibility to replicate the research.
E) The possibility to see how the results apply to current research.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Your awareness of intrapersonal communication can be heightened if:
A) you improve your verbal communication skills.
B) your improve your listening skills.
C) your improve your conflict management skills.
D) you improve your honesty and trustworthiness.
E) you monitor your internal reactions to communication situations.
Q2) Which of the following is considered good content for an effective 'I' statement?
A) Discussing a specific behaviour and the feelings you have about that behaviour.
B) Focusing the conversation on yourself and your feelings.
C) Being clear about how the other person was wrong,using lots of examples.
D) Starting every sentence with the word 'I'.
E) Conversation focused on interesting content about your life.
Q3) Which model of conversation seems to work best in the workplace?
A) Use of 'I' statements to convey meaning.
B) Use of 'you' statements to convey meaning.
C) Use of both 'I' and 'you' statements to convey meaning.
D) Use of non-verbal cues to accompany the voice.
E) Use of emotional language.
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Chapter 8: Communicating in Groups and Teams to
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following is the name of one of Tuckman's phases of team development?
A) Leaning
B) Unrest
C) Methodology
D) Problem-solving
E) Storming
Q2) What defines a win-win approach in resolving conflict?
A) A continued personal focus on winning.
B) Allowing other parties to win at some things so you can win at what is most important.
C) Trying to resolve conflict by giving up what you want.
D) An approach of looking at conflict as an opportunity to find mutual gain.
E) A neutral approach to winning and losing,with no emotional content.
Q3) Creative problem-solving techniques have been defined as including:
A) brainstorming,metaphorical thinking and listing.
B) painting and drawing.
C) conceptual mapping,summarising and minuting.
D) evaluation and analysis.
E) goal-setting activities.
Page 10
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Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) Stacey receives a salary of $50,000 p.a.from her current employer.Without any additional information about the circumstances of Stacey's current role,we can say that when applying for new jobs Stacey's BATNA (Best Alternative to a Negotiated Agreement)is:
A) $50,000
B) $100,000
C) $80,000
D) $20,000
E) $30,000
Q2) The textbook suggests that the receiver of a telephone call is often at a disadvantage.Which of the following is one of the disadvantages of being the receiver rather than the caller?
A) You may not be prepared for the discussion and may not have the desired information at hand.
B) You may receive the call at the most suitable time of day.
C) You may have been planning to speak to the caller.
D) The call will not disrupt a face to face conversation.
E) The call will not disrupt important work.
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11
Chapter 10: Oral reports and presentations
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Asking a question during your talk is a good technique used to:
A) humiliate the audience.
B) get your listeners thinking about an idea.
C) entertain an audience.
D) startle an audience.
E) improve your own knowledge about the subject.
Q2) Li wants to create variety in her seminar presentation and needs some ideas.Which of the following should NOT be recommended to Li as way of increasing the seminar's variety value?
A) Li could do something different every seven minutes.
B) Li could pace the stage.
C) Li could get the audience to talk in pairs.
D) Li could get the audience writing.
E) Li could hand out a quiz.
Q3) Varying your pitch in a speech means:
A) talking faster at times,and slower at others.
B) talking louder at times,and softer at others.
C) talking higher at times,and lower at others.
D) talking gently at times,and harshly at others.
E) talking persuasively at times,and defensively at others.
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Chapter 11: Writing Professionally: Process and Style
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19 Flashcards
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Sample Questions
Q1) Which of the following is generally true about emphasis?
A) If you put the main idea at the beginning of a sentence,readers will find it harder to remember.
B) If you put the main idea at the beginning of a sentence,readers will find it easier to remember.
C) If you put the main idea at the beginning of a sentence,you will attract immediate attention.
D) If you put the main idea at the beginning of a sentence,readers will find the sentence more coherent.
E) If you put the main idea at the beginning of a sentence,readers will find the sentence more concise.
Q2) Which of the following is the main reason that a writer would use a thesaurus?
A) The writer cannot find his/her dictionary.
B) To discover the meaning of a word.
C) To discover the origin and history of the word.
D) To find an exact word to best describe an idea.
E) To translate a word into another language.
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Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) Which of the following is part of a body of a report?
A) Aims and objectives
B) Table of contents
C) Introduction
D) Conclusions
E) Results
Q2) Which of the following is important to include in a resume?
A) Hobbies and interests
B) Contact details
C) Family connections
D) Every job you have ever held,regardless of relevance to prospective role
E) An attractive photograph of yourself
Q3) Which of the following is the key reason for attaching a letter of transmittal to a report?
A) To conform to standard business practice.
B) To address the report to a reader,personalising it in the process,and calling attention to specific details relevant to that reader.
C) To ask people to read the report.
D) To ensure that readers know who wrote the report.
E) To attach an invoice and ensure its payment.
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Chapter 13: Academic Writing
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20 Flashcards
Source URL: https://quizplus.com/quiz/9523
Sample Questions
Q1) Indicate which of the following statements are true.
A) Use single inverted commas to enclose the actual words you quote from your source.
B) If you quote within a quote,use double inverted commas.
C) If the quotation is lengthy,separate it from your paragraph,indent and use single spacing; don't use inverted commas.
D) If you insert your own words into a quoted sentence,enclose them between commas.
E) Using a large number of quotations will impress the lecturer with your wide learning.
Q2) Which of the following statements about the author-date system of referencing is correct?
A) Give the author's name only at the point in the text where he/she is mentioned.
B) Full publishing details of the book appear in the bibliography.
C) Never quote more than one sentence from another author's work.
D) There is no need to acknowledge another author's ideas unless they are quoted directly.
E) Feel free to combine referencing systems.
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