Management Communication
Final Exam Questions
Course Introduction
Management Communication explores the essential communication skills required for effective leadership and management in organizational settings. The course covers topics such as interpersonal communication, public speaking, group dynamics, crisis communication, negotiation, and cross-cultural considerations. Students learn how to craft clear messages, adapt their communication style to diverse audiences, and utilize various channels for both internal and external communications. Through case studies, presentations, and written assignments, the course equips future managers with the tools to influence, inform, and lead teams while fostering productive workplace relationships.
Recommended Textbook
Business Communication Today 11th Global Edition by Courtland Bovee
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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Q1) Business communication is often more demanding than social communication because communication on the job is affected by
A) the globalization of business.
B) the growing reliance on teamwork in business.
C) the pervasiveness of technology.
D) all of the above.
Answer: D
Q2) Within organizations, formal communication is upward and downward, while informal communication is always horizontal.
A)True
B)False
Answer: False
Q3) To help establish clear guidelines for ethical behavior, many companies provide employees a written
A) code of ethics.
B) ethical lapse.
C) ethics audit.
D) ethical dilemma.
Answer: A
Page 3
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Chapter 2: Mastering Interpersonal Communication
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Q1) The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.
Answer: critical
Q2) Group members who play team-maintenance roles help everyone to work better together.
A)True
B)False
Answer: True
Q3) When it comes to online etiquette,
A) avoiding "flames" is really all that matters.
B) you can rest assured that there's almost nothing you can do that will offend your audience.
C) do not assume that people are available to discuss work matters around the clock.
D) spelling, punctuation, and capitalization are not important.
Answer: C
Q4) ________ technologies enable realistic virtual meetings in which participants thousands of miles apart seem to be in the same room.
Answer: Telepresence
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Chapter 3: Communicating in a World of Diversity
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Q1) List at least three areas of nonverbal communication that can differ widely among cultures.
Answer: Greetings, the use of personal space, touching behavior, facial expressions, eye contact, posture and formality can all differ widely among various cultures.
Q2) Because high-quality translation software is now widely available, the demand for multilingual communicators continues to decrease.
A)True
B)False
Answer: False
Q3) International business communication has been hampered by opening trade barriers throughout the world.
A)True
B)False
Answer: False
Q4) When preparing messages for multicultural audiences, it is best to avoid slang and ________ expressions such as "More bang for the buck."
Answer: idiomatic
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Chapter 4: Planning Business Messages
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Q1) When it comes to business research, online sources generally require more careful evaluation than other types.
A)True
B)False
Q2) List at least three helpful questions to ask in evaluating the purpose of a message.
Q3) What are the four tasks involved in planning business messages?
Q4) During the planning step you need to analyze your ________, including its size and composition, existing knowledge about the subject, and probable reaction to your message.
Q5) In the planning stage of an important business report, you should never engage in free writing, since doing so will only confuse you.
A)True
B)False
Q6) List at least three strategies to help ensure the accuracy of information you in include in business messages.
Q7) Good ________ helps readers understand and accept your message, and saves them time in the process.
Q8) Briefly explain the difference between the topic of a message and the main idea.
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Chapter 5: Writing Business Messages
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Q1) The denotative meaning of a word is its dictionary definition.
A)True
B)False
Q2) A standard block of text used in various documents without being changed is called ________.
Q3) A compound sentence is one that contains one main thought (independent clause) and one or more subordinate thoughts (dependent clauses).
A)True
B)False
Q4) Connotative meanings are the literal or dictionary meanings of words.
A)True
B)False
Q5) Using the ________ attitude allows you to establish empathy with your audience.
Q6) Which of the following is a compound sentence?
A) Low interest rates make this an excellent time to buy a home.
B) Because interest rates are low, now is an excellent time to buy a home.
C) With interest rates low, now is an excellent time to buy a home.
D) Interest rates are low, and now is an excellent time to buy a home.
Q7) Define bias-free language.
Q8) Terms such as "handicapped employees" are examples of ________ bias.
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Chapter 6: Completing Business Messages
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Q1) Briefly describe two strategies for clarifying sentence structure.
Q2) With ________ construction, two or more similar ideas are expressed with the same grammatical pattern.
Q3) The subject and predicate of a sentence should be kept as close together as possible.
A)True
B)False
Q4) "Visible to the eye" is an example of A) a cliché.
B) the passive voice.
C) redundancy.
D) obsolete language.
Q5) To draw attention to important points or terms italic type is more effective than boldface.
A)True
B)False
Q6) An electronic ________ gives you alternative words and helps you find synonyms.
Q7) Skilled business writers keep all their sentences as short as possible.
A)True B)False
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Chapter 7: Crafting Messages for Electronic Media
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Q1) Give at least three examples of how podcasts could replace more traditional message formats in business.
Q2) It is illegal for your company to open and read email you send and receive at work.
A)True
B)False
Q3) One of your sales representatives has begun using social networks to aggressively promote a new product line. The best response would likely be to A) encourage him to continue.
B) enact a policy forbidding employees from using social networks on company time.
C) discourage him from using blatant "salespeak" since it is likely to alienate the audience.
D) do nothing.
Q4) Briefly describe the characteristics of an effective email subject line.
Q5) A(n) ________ is the online equivalent of recorded radio or video broadcasts.
Q6) Compared to email, ________ ________ is faster, simpler to operate, and offers fewer problems with unwanted messages or security and privacy problems.
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Chapter 8: Writing Routine and Positive Messages
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Q1) Many routine requests have several parts. What guidelines should you keep in mind when your request contains a series of questions?
Q2) Before volunteering someone's name as a reference, always A) ask that person's permission.
B) assume you have permission to do so.
C) list that person's address and phone number for ease of contact.
D) describe your relationship with that person.
Q3) Briefly explain how the Internet and social media have changed the nature of the news release.
Q4) Employers cannot sue you for omitting negative information from a recommendation letter, even if they can prove that you were aware of that information. A)True B)False
Q5) You may need to obtain a letter of recommendation for a new job, a promotion, a scholarship, or ________ from a bank.
Q6) Businesses often receive requests for claims and adjustments when a ________ ________ is at fault, and neither the company nor the customer is to blame.
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Chapter 9: Writing Negative Messages
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Q1) Which of the following is the most effective close for a letter rejecting a job applicant?
A) Again, we are very sorry that we cannot offer you a position at this time.
B) We hope that despite this rejection you will continue to frequent our establishments.
C) I wish you the best in your job search. I am confident you will find a match for your skills and interests.
D) If you have any questions about our decision, don't hesitate to call.
Q2) Briefly describe the elements of a negative message that uses the direct approach.
Q3) To avoid awkward situations, it is best to deliver bad news for employees in writing whenever possible.
A)True
B)False
Q4) If you up to now you have failed to respond to a request, a buffer
A) automatically misleads the reader.
B) comes right out and says no to the request.
C) ignores the request altogether.
D) explains why you have so far not responded to the request.
Q5) The main purpose of a(n) ________ review is to improve employee performance.
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Chapter 10: Writing Persuasive Messages
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Q1) Most persuasive messages combine
A) current and very old evidence.
B) logical and emotional factors.
C) truth and falsehood.
D) many major points all at once.
Q2) The AIDA model can be used with both the direct and indirect approaches for persuasive messages.
A)True
B)False
Q3) Regardless of the audience's specific needs, if your product is good and your message is clear, you will likely persuade them to make a purchase.
A)True
B)False
Q4) The AIDA approach for persuasive messages should be used with A) the direct approach only.
B) the indirect approach only.
C) either the direct or the indirect approach.
D) neither the direct nor the indirect approach.
Q5) ________ is reasoning that works from a generalization to a specific conclusion.
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Chapter 11: Finding, Evaluating, and Processing Information
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Q1) An example of a recommendation would be "Given the state of the economy, now is a good time to invest in precious metals."
A)True
B)False
Q2) When conducting an information interview, it is a good idea to
A) stick to using just one type of question.
B) avoid making an appointment, since you don't want the subject to think ahead about answers.
C) save the most important questions for last.
D) learn about the person you are interviewing ahead of time.
Q3) You should assume that everyone who examines the evidence you present in your report will arrive at the same conclusion.
A)True
B)False
Q4) Briefly explain the main difference between an Internet search engine and a web directory.
Q5) You have been asked to help a company find ways to reduce the amount it spends on employee health and dental benefits. Write a problem statement for the report that you will produce.
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Chapter 12: Designing Visual Communication
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Q1) The primary difference between titles and captions of visuals is that A) titles provide detailed descriptions of visuals, but captions give only short descriptions.
B) captions offer discussion of the visual's content.
C) titles are usually longer than captions.
D) captions usually appear above visuals, whereas titles appear below.
Q2) The best way to illustrate what percentage of your firm's annual budget is spent on what would be a
A) flowchart.
B) line chart.
C) pie chart.
D) organizational chart.
Q3) List two ways that including too many visuals can distract your audience from the main points of your message.
Q4) ________ refers to decorative elements that clutter documents without adding any relevant information.
Q5) A(n) ________ chart can take several forms including singular, deviation, segmented, combination, or paired.
Q6) In a line chart, what do the vertical and horizontal axes normally illustrate?
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Chapter 13: Planning Reports and Proposals
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Q1) Any risks involved with your recommendations should
A) be addressed clearly in your report.
B) be outlined before you reveal the benefits that can be achieved.
C) be discussed in your report, but only in vague, general terms.
D) not be addressed, since they may discourage your audience.
Q2) The statement of purpose for a report is always presented as a question.
A)True
B)False
Q3) Which of the following is not a useful strategy in preparing business reports?
A) Keep your report as short as possible.
B) Understand and meet audience expectations.
C) Use the same format for reports, regardless of topic.
D) All of the above are useful strategies.
Q4) An employee who describes the data she collected from six different plant managers without drawing any conclusions is preparing
A) an informational report.
B) an analytical report.
C) a proposal.
D) a work plan.
Q5) The statement of ________ defines why you are preparing a report.
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Chapter 14: Writing Reports and Proposals
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Q1) Linking a spreadsheet to your report will help ensure that readers are always seeing the most up-to-date information.
A)True
B)False
Q2) In the introduction to a report on how to establish a paperless office, explaining the historical conditions or factors that led up to the report
A) diminishes your credibility by wasting readers' time.
B) enables readers to understand how the opportunity developed.
C) is necessary only in very formal reports.
D) is unnecessary in internal reports.
Q3) In a business proposal, the section describing the ________ you propose can be called "Preliminary Analysis," "Overview of Approach," or something similar.
Q4) In solicited proposals, you have more freedom in terms of scope and organization than you do in unsolicited proposals.
A)True
B)False
Q5) List three ways to increase the formality of business reports.
Q6) In what forms can previews and reviews be written in a business report?
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Chapter 15: Completing Reports and Proposals
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Q1) A letter of ________ is a specialized cover letter that introduces your report to the audience.
A) introduction
B) authorization
C) transmittal
D) acceptance
Q2) You should include a title fly with business reports when you want to
A) add a touch of formality to the report.
B) protect the report from dirt and careless handling.
C) give the name of the company for which the report has been prepared.
D) provide a page for the reader to make notes on.
Q3) The table of contents should always include all levels of headings for the report.
A)True
B)False
Q4) What is one advantage of starting each section of your report on a separate page?
Q5) In a formal proposal, how do you determine the organizational approach to use in the letter of transmittal?
Q6) List at least three types of materials commonly included in appendixes.
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Chapter 16: Developing Oral and Online Presentations
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Q1) Selecting the right medium for your presentation is
A) not something you need to think about early on.
B) easy-you're simply giving a speech.
C) only an issue when addressing audiences from other cultures.
D) an important decision since technology offers a number of choices.
Q2) You should always end business presentations in a cheerful, optimistic tone-even if it means glossing over obvious disagreements among your audience members.
A)True
B)False
Q3) In preparing presentations, keep in mind that audience attention levels and retention rates drop sharply after ________ minutes.
A) 20
B) 60
C) 45
D) 5
Q4) Define "backchannel" and describe the risks and benefits it provides for business presenters.
Q5) In a longer presentation, how does your purpose influence the way you organize your material?
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Chapter 17: Enhancing Presentations With Slides and Other
Visuals
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Q1) Unlike free-form slides, ________ slides follow the same basic format throughout the presentation.
Q2) Which of the following would be an appropriate handout to accompany an oral presentation?
A) A photo of you, with a caption listing all of your qualifications
B) A list of relevant websites
C) An interesting but unrelated news article
D) Any of the above
Q3) When modifying text for electronic slides, it is best to ________ the amount of words each one contains.
Q4) Flip charts are often used to show how to demonstrate new software programs to large groups.
A)True B)False
Q5) How can you determine the best font size for the text in an electronic presentation?
Q6) Using builds can help prevent your audience from reading ahead during your presentation.
A)True B)False
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Chapter 18: Building Careers and Writing Résumés
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Q1) Military service relevant to the position you're seeking should be listed in the ________ section of your résumé.
A) Education or Work Experience
B) Work Experience
C) Education
D) None of the above
Q2) What potential risk should you consider before including a career objective on your résumé?
Q3) A combination résumé combines descriptions of your education and employment background.
A)True
B)False
Q4) To achieve the best physical appearance for your résumé, you should
A) make subheadings easy to find and easy to read.
B) use colored paper.
C) have it prepared by a professional artist for esthetic appeal.
D) use a variety of typefaces in various colors.
Q5) In the ________ ________ section of your résumé you list jobs you've had and responsibilities you've held on those jobs.
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Chapter 19: Applying and Interviewing for Employment
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Q1) Body language is particularly important during the warm-up phase of a job interview.
A)True
B)False
Q2) ________ language is especially crucial during the warm-up stage of an employment interview.
Q3) During the question-and-answer phase of an interview, try to keep your answers short; usually just a yes or no will do.
A)True
B)False
Q4) In ________ interviews, the interviewer controls the situation by asking a series of prepared questions in a predetermined order.
Q5) When applying for jobs, you should assume that every interested employer will conduct a general online search on you.
A)True
B)False
Q6) In ________-________ interviews, the interviewer poses broad questions and encourages the applicant to talk freely.
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Chapter 20: Format and Layout of Business Documents
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Q1) Letterhead stationery commonly includes the company's URL.
A)True
B)False
Q2) The second page of a letter includes a heading that is different from the heading of the first page.
A)True
B)False
Q3) The top of a memo usually includes headings for
A) to, from, date, subject.
B) subject, to, date.
C) attention, to, from, date.
D) department, date, subject.
Q4) Three blank lines are left between the complimentary close and the sender's typed name.
A)True
B)False
Q5) In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.
A)True
B)False
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Chapter 21: Documentation of Report Sources
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Q1) The American Psychological Association style uses the author-date system.
A)True
B)False
Q2) With MLA style, you use
A) the author-page reference system.
B) superscripts and footnotes or endnotes.
C) the author-date system.
D) full citations within the text itself.
Q3) The functions of footnotes and endnotes are identical; the only difference between the two is their placement.
A)True
B)False
Q4) In the list of works cited following MLA style
A) the date comes immediately after the author's name.
B) electronic sources are not included.
C) all the main words are capitalized in the titles of books and articles.
D) the titles of books and periodicals are put in quotation marks.
Q5) There is difference between endnotes and a bibliography.
A)True
B)False
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Chapter 22: Correction Symbols
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Q1) The difference between "lie" and "lay" is that "lie" is an intransitive verb and "lay" is a transitive verb.
A)True
B)False
Q2) Which of the following possessive phrases is not correct?
A) The team's contract with the players
B) The teams' contract with the players
C) It's advantages to the players
D) Its advantages to the players
Q3) A semicolon is used to separate independent clauses when the second clause begins with a conjunctive adverb such as "however" or "therefore."
A)True
B)False
Q4) Many adverbs are formed by adding "-ly" to adjectives.
A)True
B)False
Q5) A linking verb is always followed by a noun, pronoun, or adjective.
A)True
B)False
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