Management Communication Exam Review
Course Introduction
Management Communication explores the essential principles and practices of effective communication in managerial settings. The course covers a range of topics including interpersonal communication, group dynamics, conflict resolution, cross-cultural interactions, and the use of digital communication tools. Students learn how to craft clear messages, lead meetings, provide feedback, and navigate organizational communication challenges. By engaging in practical exercises and case studies, participants develop the skills needed to communicate persuasively with diverse stakeholders and support organizational goals.
Recommended Textbook
Communicating at Work Principles and Practices for Business 11th Edition by Ronald Adler
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12 Chapters
1486 Verified Questions
1486 Flashcards
Source URL: https://quizplus.com/study-set/2641
Page 2
Chapter 1: Communicating at Work
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/52706
Sample Questions
Q1) When you complain to your supervisor that the new company software is not working correctly,you are using downward communication.
A)True
B)False
Answer: False
Q2) The owner of a small car dealership wanted to find a way to discourage the amount of horizontal communication that was occurring among salesmen because he (mistakenly)thought their conversations were reducing the company's sales levels.He implemented a bonus plan that required sales personnel to compete against one another to keep their jobs.In the above example,which of the following forms of discouragement is the owner using to limit horizontal communication at his company?
A) rivalry
B) specialization
C) information overload
D) physical barriers
Answer: A
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Chapter 2: Communication, Culture, and Work
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/52702
Sample Questions
Q1) It can be helpful to talk about ethnic differences openly in an organization,but only if attitudes are constructive and language is non-inflammatory.
A)True
B)False
Answer: True
Q2) Which of the following is true about business cards in Japan?
A) Business cards are not important.
B) When you receive a business card, you should observe the card, then nod in acknowledgement.
C) You should hold it in one hand.
D) You should put it in your pocket.
Answer: B
Q3) Cultures that rely heavily on subtle nonverbal cues to convey meaning have a ________________ orientation.
A) low-context
B) high-context
C) parallel-context
D) sign language
Answer: B
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Page 4
Chapter 3: Listening
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52701
Sample Questions
Q1) Conversational partners typically achieve 90 to 95 percent accuracy in interpreting each other's remarks.
A)True
B)False
Answer: False
Q2) According to Steven Covey,if you are a highly effective person,you will place more emphasis on understanding others than on making sure you are understood.
A)True
B)False
Answer: True
Q3) Most listeners can process information at approximately 500 words per minute,four times faster than the average rate of speaking.
A)True
B)False
Answer: True
Q4) A strong emotional appeal is always valid.
A)True
B)False Answer: False
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Chapter 4: Verbal and Nonverbal Messages
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/52700
Sample Questions
Q1) Compare and contrast masculine and feminine styles of language.Describe the identifying characteristics of each style.When people hear masculine language and when they hear feminine language,what assumptions do they often make about the speaker?
Q2) You can demonstrate proper cubicle etiquette by
A) asking permission before you enter other employees' workspace.
B) borrowing items from co-workers' desks.
C) eating your lunch in your cubicle.
D) making personal phone calls when you are in your cubicle
Q3) You can unintentionally reveal your anger to a colleague through your body movement,even though you haven't said a word.
A)True
B)False
Q4) An advantage of "powerful" speech is that it
A) sounds considerate.
B) helps the speaker achieve relational goals.
C) tends to create a sense of good will.
D) creates an impression that you are a person with authority and conviction.
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6
Chapter 5: Interpersonal Strategies and Skills
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/52699
Sample Questions
Q1) If you are the victim of a bully,one response that is never advisable is to
A) avoid the bully.
B) consider whether you might have unintentionally acted in a way that aggravates the bullying.
C) rationalize that you deserve the abuse.
D) confide in a trusted and influential co-worker.
Q2) If you were offering constructive criticism to an employee,which of the following would NOT be recommended?
A) Explain the value of the improvement to the employee.
B) Be sure to mention every detail that needs to be improved on.
C) Wait to deliver the criticism until you are certain you have the facts straight.
D) Offer to help the employee find a solution.
Q3) In a recent survey of 1,000 personnel directors in the United States,the top characteristic identified for ideal management was:
A) the ability to work well with others on-on-one.
B) the ability to give public speeches.
C) training in technical skills.
D) an outgoing personality.
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Chapter 6: Principles of Interviewing
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/52698
Sample Questions
Q1) One purpose of a career research interview is to gain contacts that can help you in your job search.
A)True
B)False
Q2) What elements should be included in an effective closing for an interview? Explain the importance of each element,and give an example.
Q3) The interviewer who wants to exert a lot of control over the interview should choose a structured format.
A)True
B)False
Q4) It is ethical for an interviewer to make a promise with little intention to keep it,because he is not likely to see the interviewee again.
A)True
B)False
Q5) Frequently it is the candidate with the best communication skills,rather than the candidate with the most experience,who gets the job offer.
A)True
B)False
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Page 8
Chapter 7: Leading and Working in Teams
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/52697
Sample Questions
Q1) Why did scholars eventually abandon the trait approach and the style approach to studying effective leadership? Describe one of the contingency approaches.What does it suggest about effective leadership?
Q2) Teams tend to perform better when they have an appreciative audience.
A)True
B)False
Q3) Hamid is a new employee who used to work for your most daunting competitor company.When you are designing an ad campaign,you interview Hamid to help you draft an accurate comparison of the two company's products.Hamid possesses ____________ power.
A) information
B) coercive
C) reward D) referent
Q4) An effective team exhibits all of the following except A) shared goals.
B) directive leadership. C) a results-driven structure. D) competent team members.
Q5) Compare and contrast: group norms,group cohesion,and groupthink.
Page 9
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Chapter 8: Effective Meetings
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/52696
Sample Questions
Q1) Compare and contrast the essential steps a leader should take in opening and concluding a meeting.Look for similarities and differences in the steps,their purpose,and their impact.
Q2) Which of the following is NOT one of the activities suggested for the opening moments of a meeting?
A) Outline the ways members can contribute during the meeting.
B) Explain the goals of the meeting.
C) Use relay questions to encourage all members to participate in the opening.
D) Identify how much time is structured for the meeting.
Q3) All the following methods can help improve performance during the storming phase EXCEPT:
A) Ask members to explain why others' ideas are useful.
B) Support the expression of different viewpoints.
C) Seek to gain as much personal influence as you can.
D) Openly discuss the group's process for solving problems.
Q4) Post-meeting follow-up activities should include all the following EXCEPT
A) chastising members who were not present at the last meeting.
B) building an agenda for the next meeting.
C) checking to see if assigned tasks are being performed
D) completing your own preparation for the next meeting.
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Chapter 9: Developing and Organizing the Presentation
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135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/52695
Sample Questions
Q1) Your specific goal is a note to yourself about what you hope to accomplish; your thesis statement tells your audience what your main idea is.
A)True
B)False
Q2) David Dempsey advises us to "[m]ake three points that stick,rather than 10 quick points." WHY should you limit the number of main points in your speech?
A) People have difficulty recalling more than five pieces of information when they are presented orally.
B) You will have time to provide interesting information about each of your points.
C) You will have time to illustrate these points in a compelling way.
D) All of these are reasons why you should address no more than five main points.
Q3) A well-planned presentation can be used in a wide range of situations without any modification.
A)True
B)False
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11
Chapter 10: Verbal and Visual Support in Presentations
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/52705
Sample Questions
Q1) Pictograms work best for a lay audience,not a professional audience.
A)True
B)False
Q2) Use bar charts to compare the value of several items.
A)True
B)False
Q3) Pie charts are useful for illustrating how resources have been allocated.
A)True
B)False
Q4) Graphs are ideal for demonstrating steps in a process.
A)True
B)False
Q5) It's advisable to include a definition in your speech if the audience doesn't know the meaning of a term you are using.
A)True
B)False
Q6) Statistics should not be linked to examples or visuals in your speech.
A)True
B)False
Q7) Explain three benefits of using visual aids to accompany an oral presentation.
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Chapter 11: Delivering the Presentation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52704
Sample Questions
Q1) To ensure that you don't make any mistakes in your opening lines,it is a good idea to look at your notes while you are delivering your attention-getter to the audience.
A)True
B)False
Q2) Which of the following guidelines works best when rehearsing for a presentation?
A) Rehearse on your feet.
B) Focus mainly on your gestures during the rehearsal.
C) Expect the worst to happen so you will be pleasantly surprised if it doesn't.
D) Focus mainly on the body of your speech because it is more important than the introduction and conclusion.
Q3) A "yes,and" answer is often an effective response to a complaint or negative question.
A)True
B)False
Q4) It is easier to generate audience buy-in with a monologue than with a guided discussion.
A)True
B)False
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Chapter 12: Types of Business Presentations
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/52703
Sample Questions
Q1) Internal summaries and internal previews are recommended during a training session because they help the audience understand the structure of the material you are presenting.
A)True
B)False
Q2) When you are introducing a speaker,keep your introductory remarks quite brief.
A)True
B)False
Q3) A feasibility report should delineate the criteria that were used to evaluate alternative courses of action.
A)True
B)False
Q4) Persuasion can be defined as communication that motivates the other person to voluntarily decide to act as you desire them to.
A)True
B)False
Q5) When you are welcoming a guest,you should not identify your own name. A)True
B)False
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