Management
Chapter Exam Questions
Course Introduction
This course provides a comprehensive overview of the fundamental principles and practices of management within organizations. Students will explore essential topics such as planning, organizing, leading, and controlling, examining how managers use strategic thinking and decision-making to achieve organizational goals. The course covers the evolution of management theories, effective communication, motivation, team dynamics, leadership styles, and ethical considerations in business. Through case studies and practical exercises, students will develop the skills necessary to address real-world managerial challenges and foster productive workplace environments.
Recommended Textbook
Organizational Behavior Improving Performance 3rd Edition by Jason A. Colquitt
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1746 Verified Questions
1746 Flashcards
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Chapter 1: What Is Organizational Behavior
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Sample Questions
Q1) Which organizational mechanism illustrated by the integrative model captures "the way things are" in an organization?
A)Organizational structure
B)Organizational ability
C)Organizational leadership
D)Organizational performance
E)Organizational culture
Answer: E
Q2) The resource-based view suggests that a resource is more valuable when it is
A)complex
B)technologically advanced
C)socially complex
D)rare
E)simple
Answer: D
Q3) A correlation describes the statistical relationship between two variables.
A)True
B)False
Answer: True
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Chapter 2: Job Performance
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111 Flashcards
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Sample Questions
Q1) Historically,research on OB has focused on the _____ aspects of job performance.
A)educational
B)knowledge
C)learning
D)physical
E)theoretical
Answer: D
Q2) The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____.
A)360-degree feedback
B)management by objectives
C)critical incidents
D)descriptive events
E)favorable incidents
Answer: C
Q3) Service work involves direct verbal or physical interactions with customers.
A)True
B)False
Answer: True
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Chapter 3: Organizational Commitment
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Sample Questions
Q1) An active,destructive response by which an individual either ends or restricts organizational membership is referred to as _____.
A)voice
B)exit
C)loyalty
D)neglect
E)ignorance
Answer: B
Q2) Which of the following terms refers to a passive,destructive response in which interest and effort in the job declines?
A)Exit
B)Loyalty
C)Voice
D)Ignorance
E)Neglect
Answer: E
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Page 5
Chapter 4: Job Satisfaction
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Sample Questions
Q1) Define moods.Briefly summarize the different moods in which people sometimes find themselves.
Q2) When it comes to pay satisfaction,most employees base their desired pay in consideration with their job duties and:
A)the potential for promotions.
B)their basic needs.
C)their status.
D)the pay given to their superiors.
E)the pay given to comparable colleagues.
Q3) Feedback given by the job is more effective than formal appraisals from their boss.
A)True
B)False
Q4) Job satisfaction has a _____ correlation with counterproductive behavior.
A)moderate negative
B)strong negative
C)moderate positive
D)weak positive
E)strong positive
Q5) Describe the effects of job satisfaction on performance and commitment.
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Chapter 5: Stress
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Sample Questions
Q1) All of these are examples of supportive practices used by organizations that help employees manage and balance the demands that exist for them in their jobs EXCEPT:
A)compressed workweek.
B)full-time telecommuting.
C)on-site child care.
D)primary appraisal.
E)flextimE.Supportive practices such as compressed workweek,full time telecommuting,on-site child care and flextime help employees manage and balance the demands that exist in the different roles they have.
Q2) Do people cope with stressors differently? Explain the four broad categories of coping.
Q3) Hindrance stressors have a _____ relationship with organizational commitment.
A)weak positive
B)strong negative
C)strong positive
D)moderately negative
E)moderately positive
Q4) Describe the practices that organizations use to reduce employee strains.
Q5) What is a stress audit? Explain how to reduce stressors and strains.
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Chapter 6: Motivation
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Sample Questions
Q1) Explain how motivation relates to job performance and organizational commitment.
Q2) The cognitive groupings or clusters of outcomes that are viewed as having critical psychological or physiological consequences are known as:
A)instrumentality.
B)valence.
C)equity.
D)expectancy.
E)needs.
Q3) The belief that a person has the capabilities needed to execute the behaviors required for task success is known as self-actualization.
A)True
B)False
Q4) To hold a high evaluation of oneself and to feel effective and respected by others is a(n)_____ need.
A)control
B)self-actualization
C)self-regard
D)autonomy
E)relatedness
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Chapter 7: Trust, Justice, and Ethics
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Sample Questions
Q1) Which of the following is an informational justice rule?
A)Truthfulness
B)Consistency
C)Equity
D)Bias suppression
E)Propriety
Q2) _____ is defined as a dimension of justice that reflects the perceived fairness of decision-making processes.
A)Procedural justice
B)Interpersonal justice
C)Informational justice
D)Distributive justice
E)Utilitarian justice
Q3) Whistle-blowing occurs when former or current employees expose illegal or immoral actions by their organization.
A)True
B)False
Q4) What is moral intensity? Briefly explain the factors that drive moral intensity.
Q5) Differentiate between the ethical and legal components of corporate social responsibility.
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Chapter 8: Learning and Decision Making
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Sample Questions
Q1) Learning has _____ effect on performance and _____ effect on commitment.
A)a moderate negative; a moderate positive
B)a strong positive; a moderate negative
C)a weak negative; a strong positive
D)a moderate positive; a weak positive
E)a weak positive; a moderate negative
Q2) Which of these occurs when the knowledge,skills,and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job?
A)Heuristics
B)Communities of practice
C)Illusion of control
D)Transfer of training
E)Attribution anchoring
Q3) Explicit knowledge is what employees can typically learn only through experience.
A)True
B)False
Q4) Compare and contrast the five schedules of reinforcement.Provide an example of each.
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Chapter 9: Personality and Cultural Values
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Sample Questions
Q1) Rita can be described as a hardworking and ambitious individual.She joined Atlas Corporation as a junior recruiter and wants to climb the corporate ladder to become a team leader in the future.Having that goal in mind Rita works for long hours and takes up more than one project at a time.In the context of the Big Five taxonomy,the personality dimension _____ best describes Rita.
A)neuroticism
B)agreeableness
C)extraversion
D)callousness
E)conflict-orientation
Q2) _____ reflects a strong desire to obtain power and influence within a social structure as a means of expressing personality.
A)Accomplishment striving
B)Status striving
C)Fellowship striving
D)Attainment striving
E)Communion striving
Q3) Write a note on the purpose of project GLOBE.How does this project contribute toward cultural studies in organizations?
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Page 11
Chapter 10: Ability
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Sample Questions
Q1) The students of Holly Oak Academy always got low grades in mathematics.The management looked into the matter and found out that though the handouts given by the professor were extremely good,the professor was unable to convey the steps and procedures involved.This is because the professor had _____.
A)low ability of written comprehension and high ability of oral comprehension
B)low ability of written expression and high ability of oral expression
C)high ability of written expression and low ability of oral expression
D)high ability of written comprehension and low ability of oral comprehension
E)high ability of written comprehension and high ability of oral comprehension
Q2) The ability to hear and discriminate sounds that vary in terms of loudness and pitch is called _____.
A)auditory attention
B)hearing sensitivity
C)speech recognition
D)verbal comprehension
E)oral expression
Q3) Abilities are a function of both genes and the environment.
A)True
B)False
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Page 12
Chapter 11: Teams: Characteristics and Diversity
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Sample Questions
Q1) Which of the following is most likely to be categorized as a management team?
A)A team that oversees the functioning of all the teams in an organization and coordinates activities between teams
B)A team comprising interior designers,architects,and builders involved in designing and creating the layout of a new hotel
C)A quality control team at a factory which oversees the quality of products and recommends changes in production techniques
D)A band travelling around the country playing shows at different venues for six months
E)A group of four workers making a specific part on the production line of an automobile factory
Q2) In _____ interdependence,members interact with a subset of other members to complete the team's work.
A)pooled
B)reciprocal
C)response
D)comprehensive
E)sequential
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Chapter 12: Teams: Processes and Communication
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Sample Questions
Q1) Teamwork processes have a _____ effect on team commitment.
A)weak positive
B)weak negative
C)moderate negative
D)strong positive
E)strong negative
Q2) Explain how information richness influences the communication process?
Q3) Team characteristics,such as member diversity,task interdependence,team size,and so forth,have an impact on team effectiveness.
A)True
B)False
Q4) Scenario: Model Industries,Inc.
A)Systems monitoring
B)Task coordinator
C)Coordination
D)Scout activity
E)Ambassador activity
Q5) Define brainstorming.Identify the rules used surrounding a brainstorming session.Discuss why brainstorming does not work as well as individual idea generation.
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Chapter 13: Leadership: Power and Negotiation
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Sample Questions
Q1) Laura heads the administrative department in a hospital.Her job involves ensuring that work in the hospital runs smoothly,managing the staff,inventory management,and maintaining the requisite standard in hospital hygiene and patient care.As her work often involves situations that demand the use of coercive power,which of the following guidelines must Laura follow?
A)Ensure people understand the serious consequences of violations.
B)Avoid rash,careless,or inconsistent statements.
C)Avoid using rewards in a manipulative fashion.
D)Don't exaggerate or misrepresent facts.
E)Provide evidence that a proposal will be successful.
Q2) The ability to influence others is greatly reduced,if a person works alone and performs tasks that nobody sees,even when he or she has high levels of expert and referent power.
A)True
B)False
Q3) Compromise is the most common form of conflict resolution,whereby each party's losses are offset by gains and vice versa.
A)True
B)False
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Page 15
Chapter 14: Leadership: Styles and Behaviors
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Sample Questions
Q1) Neutralizers reduce the importance of the leader while providing a direct benefit to employee performance.
A)True
B)False
Q2) Transformational leadership represents the carrot-and-stick approach to leadership.
A)True
B)False
Q3) Telling is the optimal combination of leader behaviors at the R3 Stage of readiness.
A)True
B)False
Q4) Sally believes that if there are no actions needed until she receives complaints about someone's performance.Which of the following styles of leadership is Sally following?
A)Laissez-faire leadership
B)Transactional leadership
C)Passive management-by-exception
D)Contingent reward
E)Transformational leadership
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Chapter 15: Organizational Structure
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Sample Questions
Q1) When Happy Feet Shoe,Inc.groups its business units according to where they do business such as North America division,Europe division,Asia division,and Africa division,it is creating which of the following organizational structures?
A)Client-based
B)Product
C)Geographic
D)Functional
E)Simple
Q2) The process of changing an organizational structure is called:
A)restructuring.
B)structuring.
C)centralizing.
D)formalization.
E)layoff.
Q3) Scenario: Splash Hair Care Inc.
A)Client-based
B)Product
C)Geographic
D)Functional
E)Matrix
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Chapter 16: Organizational Culture
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Sample Questions
Q1) The published mission statement at Dunlop,Inc.,is an example of:
A)espoused values.
B)stories.
C)basic underlying assumptions.
D)rituals.
E)observable artifacts.
Q2) _____ consist(s)of anecdotes,accounts,legends,and myths that are passed down from cohort to cohort within an organization.
A)Rituals
B)Stories
C)Values
D)Language
E)Symbols
Q3) Explain the general culture types based on the dimensions of solidarity and sociability.
Q4) Identify and describe the six major types of artifacts.
Q5) The length of the socialization process varies depending solely on the characteristics of the company.
A)True
B)False
Page 18
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