Management and Organizations Practice Exam
Course Introduction
Management and Organizations explores the fundamental principles and practices that govern how organizations operate and succeed in a dynamic environment. The course examines key managerial functions such as planning, organizing, leading, and controlling, as well as the influence of organizational structure, culture, and behavior on performance. Students will analyze decision-making processes, team dynamics, motivation, communication, and leadership styles, gaining insight into both traditional and contemporary management theories. Through case studies and practical examples, this course equips students with the analytical tools and conceptual frameworks necessary to effectively address challenges in modern organizations.
Recommended Textbook Management 6th Asia Pacific Edition by
John R. Schermerhorn Jr
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Page 2
Chapter 1: The Changing World of Management
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Sample Questions
Q1) People with titles such as managing director,chairperson,chief executive officer and general manager would be considered part of what management group?
A) non-management
B) top-management
C) middle-management
D) functional-management
E) None of these choices.
Answer: B
Q2) Controlling concerns monitoring employees' activities,determining whether the organisation is on target towards its goals,and making corrections as necessary.
A)True
B)False
Answer: True
Q3) The challenge of pollution control and sustainable development is an exclusive challenge for the business sector.
A)True
B)False
Answer: False
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Standardisation of work and wage incentives are characteristics of:
A) bureaucratic organisations
B) scientific management
C) quantitative management
D) administrative management
E) behavioural science.
Answer: B
Q2) Which of the following would qualify as employee-empowerment?
A) The ability to make decisions autonomously
B) The creation of self-directed work teams
C) The opportunity for 'job enlargement'
D) All of these choices
E) Both A and B
Answer: E
Q3) _________________ refers to the contracting out to another organisation a function or activity which could be,or was previously,performed in-house.
Answer: Outsourcing
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Coca Cola,Schweppes and Berri Juice Co.are considered to be competitors since all three sell soft drink products to individuals and businesses.
A)True
B)False
Answer: True
Q2) An example of an economic trend would be an increase in the population's concern for the natural environment.
A)True
B)False
Answer: False
Q3) The __________ environment represents the outer layer of the environment and affects organisations __________.
A) task; indirectly
B) general; directly
C) task; directly
D) internal; indirectly
E) general; indirectly
Answer: C
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) ______________________ (two words)represents an entry strategy in which the organisation is involved in managing its production facilities in a foreign country.
Q2) A low-context culture emphasises the importance of communication as a way to build personal relationships.
A)True
B)False
Q3) ____________________ includes riots,revolutions,civil disorders and frequent changes in government.
A) Liability
B) Political risk
C) Tariffs
D) Political instability
E) Terrorism
Q4) List the dimensions of national value systems identified by the GLOBE project cost.
Q5) Briefly explain the cultural difference originally identified by Hofstede.Explain how the GLOBE research extended Hofstede's idea.
Q6) List the dimensions of national value systems identified by Hofstede.
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Page 6
Chapter 5: Ethics,Social Responsibility and Sustainable Development
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Sample Questions
Q1) A group of executives assigned to oversee the organisation's ethics by ruling on questionable issues and disciplining violators is known as a(n):
A) a code of ethics
B) ethical ombudsman
C) ethics committee
D) the thought police
E) the ACCC.
Q2) Identify and define the seven structural variables the text states are relevant to building an ethical organisation.Use examples to illustrate your answer.
Q3) What are the four responsibilities that an organisation has according to the 'pyramid of responsibility'?
Q4) The notion of 'being progressive' describes businesses' active and consistent efforts to build,lengthen and strengthen relationships with their stakeholders.
A)True
B)False
Q5) ____________________ (two words)requires that rules should be clearly stated and consistently and impartially enforced.
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Chapter 6: Managing Start-Ups and New Ventures
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Sample Questions
Q1) The psychological characteristic that allows a person to be untroubled by disorder and uncertainty is called:
A) tolerance of ambiguity
B) external locus of control
C) need to achieve
D) awareness of passing time
E) internal locus of control.
Q2) Colin is an entrepreneur.At this stage of his company's growth,his main concerns are whether he has enough customers and money.What stage of growth is Colin's company in?
A) Start-up and existence
B) Survival
C) Take-off
D) Success
E) Hardship
Q3) Define the terms 'debt financing' and 'angel financing'; 'equity financing' and 'venture capital'.
Q4) A(n)____________________ (two words)is a product,service,system or technology which is brand new to the industry,country or world.
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Chapter 7: Organisational Planning and Goal Setting
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Sample Questions
Q1) A strategy map is a visual representation of the key drivers of an organisation's success.
A)True
B)False
Q2) Dale is a salesperson at Harvey Norman.He was assigned a goal of $50,000 in sales for the current quarter.He is unhappy because he knows that the most any salesperson has sold in one quarter in the past is $30,000.His goal of $50,000 is likely to be:
A) not specific and measurable
B) unrealistic C) irrelevant D) lacking a specific time period E) unrelated to his sales knowledge.
Q3) To be effective,goals must be set for every aspect of employee behaviour or organisational performance.
A)True
B)False
Q4) Reviewing progress is the most difficult step in an MBO process.
A)True
B)False
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Chapter 8: Strategy Formulation and Implementation
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Sample Questions
Q1) The question,'What business are we in?' concerns ___________________________ (two words)strategy.
Q2) A plan of action that describes resource allocation and activities for dealing with the environment,achieving a competitive advantage,and attaining goals is known as a strategy.
A)True
B)False
Q3) A core competency exists when an organisation:
A) makes large profits
B) has a specific ability to generate value that none of its competitors can match C) has a short-term competitive advantage
D) is able to outsource its services to other organisations
E) is able to take advantage of a global opportunity.
Q4) List the three global corporate strategies.
Q5) ____________________ (two words)is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organisation and its environment so as to achieve organisational goals.
Q6) List Porter's three competitive strategies.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Bringing people together in an interactive growth over a computer network to suggest alternatives is known as:
A) e-group work
B) electronic brainstorming
C) brainstorming
D) multiple advocacy
E) e-advocacy.
Q2) The __________ is often the style adopted by managers having a deep concern for others as individuals.
A) directive style
B) analytical style
C) behavioural style
D) conceptual style
E) None of these choices.
Q3) ____________________ (two words)decisions are made in response to a situation that is unique,poorly defined and has important consequences for the organisation.
Q4) List three advantages of participative decision making.
Q5) The assumption that information is ambiguous and incomplete belongs to the ____________________ model.
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Chapter 10: Designing Organisation Structure
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Sample Questions
Q1) All of the following are advantages of a divisional structure,except:
A) faster response in an unstable environment
B) foster's concerned to customer needs
C) emphasis on overall product and vision goals
D) development of general management skills
E) less top management control.
Q2) Line authority relates to the number of employees to report to a supervisor,whereas staff authority relates to the manner in which individuals in management positions have formal power to direct and control immediate employees.
A)True
B)False
Q3) Given the challenges to meet customer needs and adapt to the environment,most organisations today discourage managers to delegate authority to the lower levels.
A)True
B)False
Q4) The number of employees reporting to a supervisor is known as his or her span of management.
A)True
B)False
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Encouraging the flow of ideas from functional levels of the organisation and making sure they are considered by executives is known as the bottom-up approach to innovation.
A)True
B)False
Q2) A multi-functional team that is provided with high levels of resources and empowerment to complete an exciting product development project is known as a fast-cycle team.
A)True
B)False
Q3) In the unfreezing step,participants must be prepared to experiment with new workplace behaviour.
A)True
B)False
Q4) Four roles critical in organisational change include: inventors,idea champions,sponsors and critics.
A)True
B)False
Q5) List the three distinct steps for achieving behavioural and attitudinal change.
Page 13
Q6) List the three innovation strategies for new products and technologies.
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Chapter 12: Managing Human Resourcess
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Sample Questions
Q1) With the ________________ (two words),the organisation and the individual attempt to match the needs,interests and values that they offer each other.
Q2) The manager then prepares a written ____________________ (two words)which is a summary of the specific tasks,duties and responsibilities; and a job specification,which outlines the knowledge,skills,education,physical abilities and other characteristics needed to adequately perform the job.
Q3) Performance appraisal refers to any effort at placing the right people in the right jobs,making the best use of employee talent and skills,and developing human capital for the future.
A)True
B)False
Q4) In __________,an experienced manager shows a new employee how to perform job duties.
A) realistic job previews
B) classroom training
C) orientation training
D) computer-assisted instruction
E) on-the-job training
Q5) List the three broad strategic human resource management activities.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) List what are considered the dividends of workplace diversity.
Q2) _____________________ refers to the belief that one's own group or subculture is inherently superior to all others.
Q3) When a manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets,they have established __________________ in their organisation.
A) an ethnocentric workplace
B) a diversity of perspective
C) a bicultural team
D) inclusion
E) None of these choices.
Q4) The ability to interact effectively with people of different cultures is known as:
A) effective stereotyping
B) cultural competence
C) inclusion
D) adaptation
E) All of these choices.
Q5) Distinguish between 'ethnocentrism','monoculture','ethnorelativism' and 'pluralism'.
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Chapter 14: Individual Behaviour in Organisations
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Sample Questions
Q1) Perception refers to the way people make sense of their environment by selecting,organising and interpreting information.
A)True
B)False
Q2) ______________ (two words)refers to a situation where an individual is cognitively aware of their own nature (that is,personality,beliefs,emotions,attitudes and perceptions).
Q3) The tendency to direct one's behaviour to the acquisition of power for personal gain at the expense of the manipulation of others is known as
Q4) Emu Interiors is looking for an individual who has a broad range of interests and is imaginative,creative,artistically sensitive and willing to consider new ideas.Which of these factors are they emphasising in their search?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
E) Extroversion
Q5) Describe the different components of attitude using an example.
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Chapter 15: Leadership
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Sample Questions
Q1) Which of these is the power coming from a formal management position in the organisation?
A) Legitimate power
B) Coercive power
C) Reward power
D) Referent power
E) Expert power
Q2) Recently,Choice International was attempting to hire a middle manager.They were looking for an intelligent,active and creative individual.Which approach to leadership was Choice using?
A) The situational approach
B) The contingency approach
C) The behavioural approach
D) The trait approach
E) The substitute approach
Q3) A situational variable that makes leadership style redundant or unnecessary is known as a(n)_____________ for leadership.
Q4) ____________________ are the distinguishing personal characteristics of a leader,such as intelligence,values and appearance.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Which of these is the administration of a pleasant and rewarding consequence following a desired behaviour?
A) Avoidance learning
B) Operant conditioning
C) Extinction
D) Positive reinforcement
E) Suspension
Q2) According to goal-setting theory,the four key components of effective motivation are:
goal specificity,goal difficulty,goal acceptance and feedback.
A)True
B)False
Q3) Job enlargement systematically moves employees from one job to another to provide them with variety and stimulation.
A)True
B)False
Q4) Hygiene factors are the same as dissatisfiers and include company policies and procedures.
A)True
B)False
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Chapter 17: Communication in Organisations
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Sample Questions
Q1) What is downward communication and what are five topics generally included with downward communication?
Q2) List the five types of upward communication.
Q3) The primary skills for effectively communicating in times of crisis include the following,except:
A) maintaining your focus
B) to avoid the crisis in the first instance
C) getting the awful truth out
D) communicating a vision for the future
E) being visible.
Q4) Multiple channels involve the use of a variety of communication methods,both formal and informal,and then informing involving employees and others in the organisation's activities.
A)True
B)False
Q5) Informal communication channels exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.
A)True
B)False
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Chapter 18: Leading Teams
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Sample Questions
Q1) A group of two or more people who interact and coordinate their work to accomplish a specific objective is called a team.
A)True
B)False
Q2) Which of these is a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?
A) Functional team
B) Command team
C) Virtual team
D) Long-distance team
E) Task force team
Q3) Problem-solving teams are created outside the formal organisational structure to undertake a project of special importance or creativity.
A)True
B)False
Q4) List the characteristics of a typical problem-solving team.
Q5) What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.
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Chapter 19: Managerial and Quality Control
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Sample Questions
Q1) A(n)_____________________ (two words)is defined as any organisational department or unit under the supervision of a single person who is responsible for its activity.
Q2) A quality controlled approach that emphasises a relentless pursuit of high quality and lower costs has been termed Six Sigma.
A)True
B)False
Q3) Minimum standards,little direction and trust are all characteristics of which type of control?
A) Feedforward
B) Hierarchical
C) Decentralised
D) Concurrent
E) Centralised
Q4) Which of the following types of control monitors ongoing employee activities?
A) Feedforward
B) Feedback
C) Concurrent
D) Strategic
E) All of these choices.
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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Sample Questions
Q1) An extranet uses Internet technology but links authorised users inside the organisation with certain outsiders such as customers or vendors.
A)True
B)False
Q2) Useful information tends to have three characteristics: timely,in a form that can be used and content that is ambiguous.
A)True
B)False
Q3) A computer-based system that provides information and support for effective managerial decision making is called a management information system.
A)True
B)False
Q4) In today's turbulent environment,organisations are finding that they must be more flexible if they wish to complete against smaller and more entrepreneurial enterprises.Identify and define the management implications for developing and maintaining flexibility in large and/or well established organisations.
Q5) List the criteria for appraising the effectiveness of an IT system.
Page 22
Q6) ____________________ organisations are those that produce physical goods.
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Chapter 21: Making Effective Management Happen
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Sample Questions
Q1) ________________ refers to any workplace approach that consistently conducts processes activities in a standard way.
A) Integrity
B) Ethical highroad
C) Discipline
D) Accountability
E) Point of difference
Q2) Effective customer focus practices include all the following,except:
A) building personal bonds between the customer and the organisation
B) having a client focus
C) having innovation at the forefront of organisational efforts
D) having staff pursue sustainable practices and outcomes
E) all of these.
Q3) ____________________ (two words)is the attitude and subtle behaviour of employee tiredness.
Q4) 'Integrity' refers to the workplace approach to consistently conducting processes and activities in the same standard way,sometimes specified as a standard operating procedure.
A)True
B)False
Page 23
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