Management and Organizational Theory
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Course Introduction
Management and Organizational Theory explores the foundational concepts, principles, and frameworks that underpin effective management and the dynamics of organizational structures. Students will examine classical and contemporary theories related to leadership, motivation, decision-making, organizational culture, design, and change processes. The course aims to develop analytical skills for understanding how organizations function and adapt in diverse settings, and how managers can influence behavior and performance at individual, group, and organizational levels. Through case studies and practical examples, students will learn to critically assess organizational issues and apply theoretical insights to real-world management challenges.
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Management 12th Edition by Ricky W. Griffin
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3844 Verified Questions
3844 Flashcards
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Chapter 1: Managing and the Managers Job
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Sample Questions
Q1) A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors.Since there is only a limited supply of the flower,the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount.
A) negotiator
B) disseminator
C) monitor
D) liaison
E) resource allocator
Answer: E
Q2) The purpose of ____________________ is to ensure that an organization's goals are achieved in an efficient and effective manner.
Answer: management
Q3) ____________________ refers to differences among people.
Answer: Diversity
Q4) As the organization moves toward its goals,managers must ____________________ progress to ensure that it is performing in such a way as to stay on the path to success.
Answer: monitor
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Chapter 2: Traditional and Contemporary Opportunities and Challenges
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Sample Questions
Q1) Fortis Healthcare Ltd.bought 10 private hospitals in India from Wockhardt Hospitals Ltd.The purchase expands Fortis' operations in India.What was Fortis hoping to gain by the interaction of these new businesses and its existing business?
A) Synergy
B) Closed system inversion
C) Entropy
D) Subsystem enhancement
E) Open system conversion
Answer: A
Q2) Companies (such as Coca-Cola,Ford,and GE)maintain significant libraries on their corporate histories that show a sense of heritage and pride.
A)True
B)False
Answer: True
Q3) The perspective of management that involves the extensive use of mathematical modeling of organizational processes and that almost demands the availability of a computer is ____________________ management.
Answer: quantitative
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Chapter 3: Understanding the Organizations Environment
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Sample Questions
Q1) When used in the task environment,the term competitor is limited to a firm that competes with another for customers.
A)True
B)False
Answer: False
Q2) A purchasing agent is an example of a(n)
A) intelligence agent.
B) boundary spanner.
C) strategic ally.
D) regulator.
E) supplier.
Answer: B
Q3) Organizations directly influence their environment by
A) lobbying.
B) signing long-term contracts with suppliers.
C) lowering prices.
D) bargaining with labor unions.
E) All of these choices
Answer: E
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Page 5
Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) The National Organization of Women works to influence legislators to support NOW's positions.NOW is a
A) political action committee.
B) government stakeholder.
C) public regulator.
D) lobbyist.
E) multinational corporation.
Q2) A college student was accused of sexual assault two years after the incident.He had to defend himself before a three person board without a lawyer or the ability to ask the accuser questions.The university expelled him.A lawyer then obtained the accuser's text messages from the evening in question that clearly showed consent and evidence of another consensual act with a second man later that night.The university said it followed the Obama administrations guidelines during the procedure and was maintaining the expulsion.The student was denied ____ justice.
A) organizational
B) distributive
C) procedural
D) interpersonal
E) informational
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) The National Football League and team owners allow shirts,hats,blankets,and many other products to be sold with team logos on them.The teams and league get a percentage of the sale.The teams have chosen to use a(n)____ strategy to generate more income.
A) joint venture
B) licensing
C) direct investment
D) exporting
E) global involvement
Q2) Rest stops in New Jersey have Burger King restaurants.The NJ Transit Authority and Burger King use a(n)____ strategy.
A) importing/exporting.
B) licensing.
C) outsourcing.
D) direct investment.
E) strategic alliance.
Q3) A regional currency crisis slowed growth in the late 1990s in the market system of
Q4) MNC stands for ____________________.
Q5) What trends are developing in international business?
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) Tactical plans
A)Intermediate
B)Long-range
C)Short-range
Q2) When we identify strategic,tactical,and operational goals,we are classifying them by A) area.
B) specificity.
C) time frame.
D) purpose.
E) level.
Q3) Goals are classified according to their ____ when the terms quality,productivity,and innovation are applied to them.
A) area
B) specificity
C) time frame
D) function
E) level
Q4) Most managers recognize that ____________________ change makes it unfeasible to plan too far ahead.
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Some firms ____________________ by developing their own new products and services within the boundaries of their traditional business operations.
Q2) Call of Duty,one of gaming's biggest successes,is published and owned by Activision.
A)Strength
B)Weakness
C)Opportunity
D)Threat
Q3) Credit card and mortgage divisions of banks often get their customers from the bank's commercial loan customers.This is an example of ____ .
A) resource deployment
B) strategic scope
C) competitive advantage
D) synergy in related diversification
E) None of these choices
Q4) Strategy implementation is the methods by which strategies are ____________________.
Q5) In the Miles and Snow typology,the ____________________ strategy has no consistent strategic approach.
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Page 9
Chapter 8: Managing Decision Making and Problem Solving
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Sample Questions
Q1) Does not meet face to face as a group
A)Delphi group
B)Interactive group
C)Nominal group
Q2) Bounded rationality is assumed in
A) the rational model.
B) the behavioral model.
C) decision making under certainty.
D) escalation of commitment.
E) the nonlinear model.
Q3) Activist investors often try to influence a board to sell off a business unit if it does not have a lot of synergy with other business units.To gain enough influence with the board,these investors usually require
A) a coalition.
B) intuition.
C) bounded rationality.
D) interacting group behavior.
E) an escalation of commitment.
Q4) Under what conditions is it better to use group or team decisions rather than individual decisions?
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Chapter 9: Managing Start-Ups and New Ventures
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Sample Questions
Q1) Four general factors contribute to the failure rate of small businesses.Which of the following is NOT one of those factors?
A) Insufficient capital
B) Managerial incompetence or inexperience
C) Low start-up costs
D) Weak control systems
E) Owner neglect
Q2) An entrepreneur does all of the following EXCEPT
A) organize.
B) plan.
C) hire professional managers.
D) assume risk.
E) operate.
Q3) An ____________________ is someone who puts her own resources on the line and takes a personal stake in the success or failure of the company.
Q4) Next to Normal was the first Broadway show meted out via Twitter
A)Niche
B)Identifying new markets
C)First-mover advantage
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) Which of the following is a common disadvantage inherent in product,customer,and location departmentalization?
A) Decision making is slowed.
B) Managers are unable to delegate as much.
C) It is difficult to pinpoint the cause of failures.
D) The organization tends to become more centralized.
E) Administrative costs tend to rise due to an increase in the size of staff.
Q2) Local networks,increasingly managed by hand-held electronic devices,are making it easier to coordinate activities.
A)True
B)False
Q3) ____ is the systematic distribution of power and authority to middle and lower-level managers throughout the organization.
A) Decentralization
B) Delegation
C) Specialization
D) Job design
E) Centralization
Q4) The ratio of staff to line positions is called ____________________.
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Chapter 11: Managing Organization Design
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Sample Questions
Q1) Woodward studied 100 manufacturing companies.If she had studied 100 service companies,what do you think the connection between technology and organizational design would be?
Q2) A ______ uses a multiple-command structure.
A) conglomerate (H-form)
B) divisional (M-form)
C) functional (U-form)
D) hybrid
E) matrix
Q3) As organizations move through the stages of the organizational life cycle from birth to maturity,they do NOT
A) tend to increase in size.
B) become more mechanistic.
C) devote more attention to planning.
D) reduce the size of their staff component.
E) become more decentralized.
Q4) What are some differences in organizational design that you would expect between a community college and an ivy league university? It is helpful to first consider each school's strategy.
Q5) M-form stands for ____________________ design.
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Chapter 12: Managing Change and Innovation
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Sample Questions
Q1) Anderson,a talk show starring Anderson Cooper,started after Oprah Winfrey retired.
A)Process innovation
B)Product innovation
C)Both process and product innovation
Q2) ____________________ are an OD technique in which questionnaires,attitude surveys,interviews,and meetings assess various characteristics of the organization.
Q3) General Motors frequently asks its employees to measure such things as supervisor effectiveness.This is an OD technique known as ____.
A) surveys
B) team building
C) process consultation
D) diagnostic activities
E) third-party peacemaking
Q4) Managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change when they are doing ____________________.
Q5) List and briefly describe six organization development interventions.
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Page 14
Chapter 13: Managing Human Resources
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Sample Questions
Q1) Recruiters need to keep in mind the employment decision goes both ways,and the perspective employee is selecting a job.One of the best tools for getting a good match between the job and the person filling the job is to
A) provide a realistic job description.
B) conduct a realistic job preview.
C) conduct an extensive preemployment testing program.
D) do extensive work on validating selection devices.
E) hire professional personnel interviewers.
Q2) Marty works at a call center.Last week he worked 48 hours.According to the ____,he should receive overtime for the time he worked in addition to his regular 40-hour shift.
A) National Labor Relations Act
B) Fair Labor Standards Act
C) Labor-Management Relations Act
D) Occupational Safety and Health Act
E) Civil Rights Act of 1991
Q3) The ____________________ decision is made through job evaluation.
Q4) List the steps in the human resource planning process.You need not go into detail;the broad steps are sufficient.You may want to use a diagram to clarify your answer.
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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Sample Questions
Q1) ____ is the term used to describe an individual's beliefs about his or her capabilities to perform a task.
A) Self-efficacy
B) Self-esteem
C) Self-monitoring
D) Confidence
E) Machiavellianism
Q2) Low agreeableness
A)Severine
B)Eric
C)Both Severine and Eric
D)Neither Severine nor Eric
Q3) Julia is very outgoing.She seems to lead the grapevine and have a lot of acquaintances.Julia thinks she is friendly and involved.Someone else observing her thinks she is insecure and needy.Use attribution to explain the different perceptions.
Q4) EQ cannot be learned.
A)True
B)False
Q5) Describe the worst job you ever had.What made it a bad person-job fit?
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Chapter 15: Managing Employee Motivation and Performance
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Sample Questions
Q1) Use expanded goal-setting theory to describe how you will go about getting employment after graduation.
Q2) The ____________________ approach to motivation assumes that the individual's social needs are the most important factor for motivation.
Q3) Many schools think selecting a student for the gifted and talented program is
A) positive reinforcement.
B) punishment.
C) avoidance.
D) extinction.
E) an intrinsic reward.
Q4) Research has shown that people with a strong need for ____ are likely to be superior performers,have good attendance records,and occupy supervisory positions.
A) achievement
B) affiliation
C) power
D) security
E) esteem
Q5) Krishna works four,ten hour days.She works a(n)____________________.
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Q6) The desire for human companionship is the ____________________ need.
Chapter 16: Managing Leadership and Influence Processes
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Sample Questions
Q1) The Leadership Grid
A) is useful for describing leader behavior but not useful for predicting it.
B) labels the best manager as high in both concern for planning and concern for organizing.
C) uses the term impoverished manager to describe a manager who is low in concern for people and low in concern for production.
D) is a graphic representation of the trait approach to studying leadership.
E) All of these choices
Q2) Briefly describe the Leader-Member Exchange approach.
Q3) The Ohio studies found that when using consideration behavior,the leader clearly defines the leader-subordinate role so that everyone knows what is expected,establishes formal lines of communication,and determines how tasks will be performed.
A)True
B)False
Q4) Actions speak louder than words
A)Manager
B)Leader
C)Both manager and leader
Q5) Do you want others to consider you a manager or leader? Why?
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) Human Resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.An assistant in HR told people that pay changes were coming.These people told more people.Word traveled so fast that there was anxiety before the announcement was made.It traveled all over the organization via which type of grapevine?
A) Y
B) Chain
C) Wheel
D) All-channel
E) Cluster
Q2) Which of the following is an example of communication?
A) Television
B) Gossiping
C) Someone crossing his legs
D) A frown
E) All of these choices
Q3) Predisposition about a subject is an example of a(n)____________________ barrier.
Q4) Many perspectives on ____________________ suggest that people have social needs.
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) The head of the management department formed a committee and charged them to develop a policy document for evaluating faculty members.The committee will disband when this task is completed.What kind of group is this?
A) Functional
B) Task force
C) Interest
D) Informal
E) Hierarchical
Q2) Kathleen is responsible for the logistics for an upcoming meeting of the Board of Directors.She has four people to support her.Her concern is that she does not like to deal with conflict,and she is sure that some will arise.What techniques can she use to prevent or resolve conflict and build cohesiveness?
Q3) As teams become more ____________________,their members tend to interact more frequently,conform more to norms,and become more satisfied.
Q4) Since much conflict in organizations revolves around the use of resources,learning to compromise should reduce conflict.
A)True
B)False
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) Multiple standards and information systems provide checks and balances in control and allow the organization to verify the ____________________ of performance indicators.
Q2) Postaction control is most appropriate when the A) time between goal setting and attainment is short.
B) product being produced is nonperishable.
C) product being produced is simple and routine.
D) production process is very complicated.
E) volume of product output is extremely large.
Q3) At Dell,running the computer before shipment is a(n)____________________ control.
Q4) Brokerage firms on Wall Street are now closely monitoring research analyst's e-mails.If the analysts view this as inappropriate,the control system will be characterized by
A) overcontrol.
B) no verification procedures.
C) resistance to control.
D) reducing uncertainty.
E) management by objectives.
Q5) How are strategy and control integrated?
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) Which of the following is classified as a partial productivity ratio?
A) Individual productivity
B) Company productivity
C) Capital productivity
D) Industry productivity
E) Aggregate productivity
Q2) The first application of robots was for which of the following?
A) Drilling
B) Welding
C) Cutting
D) Assembling
E) Painting
Q3) Which of the following statements concerning the relationship between productivity and quality is TRUE?
A) The two are inversely related.
B) There is a direct,positive relationship between the two.
C) There is no specific relationship between the two.
D) Productivity causes quality.
E) Quality causes productivity.
Q4) Purchasing management is also called ____________________.
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