Management and Organizational Theory
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Course Introduction
Management and Organizational Theory explores foundational and contemporary approaches to managing individuals and groups within organizations. The course examines key concepts such as planning, leading, organizing, and controlling, while analyzing major theories of organizational structure, behavior, culture, and change. Students will learn how decision-making, motivation, communication, and leadership influence organizational effectiveness, as well as the external factors that impact managerial practices. Through case studies and practical examples, the course prepares students to critically assess management strategies and apply theoretical models to real-world organizational challenges.
Recommended Textbook Management 12th Edition by Richard
L. Daft
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3213 Verified Questions
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Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) List the three management skills necessary to perform effectively in organizations.
Answer: Conceptual, human, and technical skills.
Q2) Which of the following is not a decisional role?
A) Entrepreneur
B) Negotiator
C) Resource allocator
D) Disturbance handler
E) Liaison
Answer: E
Q3) _____ is concerned with defining goals for future organizational performance. Answer: Planning
Q4) _____ are responsible for departments that perform a single task and have employees with similar training skills.
A) Top managers
B) Middle managers
C) General managers
D) Functional managers
E) First-Line managers
Answer: D
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The behavioral sciences approach is based on which of the following disciplines?
A) Anthropology
B) Economics
C) Sociology
D) Psychology
E) All of these
Answer: E
Q2) The term "quants" refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works.
A)True
B)False
Answer: True
Q3) The Systems Thinking approach develops theories about human behavior based on scientific methods and study.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Name one of the two dimensions that organizations with high-performance cultures emphasize.
Answer: Cultural values and business performance
Q2) If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.
A)True
B)False
Answer: True
Q3) An object, act, or event that conveys meaning to others is referred to as a: A) symbol.
B) slogan.
C) story.
D) hero.
E) culture.
Answer: A
Q4) The _____ dimension includes government regulations at the local, state, and federal levels.
Answer: legal-political legal political
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Which of the following countries possesses a high degree of assertiveness?
A) Spain
B) Sweden
C) Japan
D) Iceland
E) Switzerland
Q2) Which of the following pairs of alternatives closely resemble each other in the amount of ownership, control and risk obtained in operating international businesses?
A) Direct investment/franchising
B) Wholly owned foreign affiliate/countertrade
C) Exporting/licensing
D) Franchising/licensing
E) All of these
Q3) The sub-divisions of the international environment are the economic, the sociocultural, and the legal-political environments.
A)True
B)False
Q4) MNCs that are truly world-oriented and favor no specific country are considered
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the:
A) utilitarian approach.
B) individualism approach.
C) moral-justice approach.
D) justice approach.
E) soft-line managerial approach.
Q2) The _____ approach contends that acts are moral when they promote the individual's best long-term interests.
Q3) An example of an ethical structure is:
A) chief ethics officer.
B) a formal statement of company values.
C) an equal opportunity policy.
D) whistle-blowing.
E) corporate speech.
Q4) The _____ is an individual responsible for making an ethical choice.
Q5) Employee disclosure of illegal organization activities is known as _____..
Q6) List the four responsibilities of corporate social performance.
Page 7
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Chapter 6: Managing Start Ups and New Ventures
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Sample Questions
Q1) If the business is legally Holly's, then the business form would be:
A) proprietorship.
B) partnership.
C) corporation.
D) chapter S42.5.
E) none of these.
Q2) Optimizers are rewarded by chance to work on something new and creative.
A)True
B)False
Q3) A(n) _____ is an unincorporated business owned by two or more people.
Q4) Small businesses, according to the Small Business Administration, employ more than 90 percent of the private workforce in the United States.
A)True
B)False
Q5) A need to achieve is a psychological characteristic that means people are motivated to excell and pick situations in which success is likely.
A)True
B)False
Q6) Name and describe the five different categories of small business owners.
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) The crisis management plan should be a(n) _____ that specifies the actions to be taken, and by whom, if a crisis occurs.
Q2) Goals must be set for every aspect of employee behavior or organizational performance to be effective.
A)True
B)False
Q3) Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.
A)True
B)False
Q4) A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) _____.
A) goal
B) plan
C) mission
D) vision
E) objective
Q5) A(n) _____ is a desired future state that the organization attempts to realize.
Q6) What are the two stages of crisis management?
Page 9
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) For the social networking site Facebook, technological know-how and an aggressive and innovative culture are significant strengths to include in its SWOT analysis.
A)True
B)False
Q2) The three levels of strategy are business, corporate, and global.
A)True
B)False
Q3) The star has a:
A) large market share in a rapidly growing industry.
B) large market share in a slow growth industry.
C) small market share in a rapidly growing industry.
D) small share of a slow growth market.
E) moderate market share in a slow growth industry.
Q4) All of the following are Porter's competitive forces except:
A) differentiation.
B) bargaining power of buyers.
C) bargaining power of suppliers.
D) threat of substitute products.
E) potential new entrants.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Managers confront a decision requirement in the form of either a problem or an opportunity.
A)True
B)False
Q2) The decision-maker must _____ once the problem has been recognized and analyzed.
A) evaluate and provide feedback
B) choose among alternatives
C) generate alternatives
D) prioritize the alternatives
E) reanalyze the problem
Q3) The behavioral style is often adopted by managers who like to consider complex solutions based on as much data as they can gather.
A)True
B)False
Q4) A(n) _____ is assigned the role of challenging the assumptions and assertions made by the group.
Q5) Making a choice is the most significant part of the decision-making process. A)True
B)False
Q6) List and describe the four basic assumptions of the political model.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) A task force is _____ committee(s) formed to solve a specific problem.
A) a standing
B) a permanent
C) a temporary
D) all of these
E) none of these
Q2) The text states: "An organization's technology influences how it is structured." In a short essay, rewrite the above sentence in your own words and expound on its meaning. Be certain to include what is meant by "technology" in this context, and explain the relationship between technology and structure.
Q3) Coordination is the quality of collaboration across departments.
A)True
B)False
Q4) How does managerial authority flow through the organizational hierarchy?
A) Vertically
B) Sporadically
C) Horizontally
D) In a circular fashion
E) Authority is static - it does not flow
Q5) _____ means that decision authority is located near the top of the organization.
Page 12
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) What is force field analysis?
A) The analysis of the forces that drive customers to a certain organization
B) The analysis of the forces that drive the organization of a company
C) The process of determining which forces drive and which resist a proposed change
D) The process by which an organization forces changes to occur
E) none of these
Q2) _____ change is a change in the attitudes and behaviors of a few employees in the organization.
Q3) An example of an organizational would be:
A) the switch to a new production method.
B) the decision to offer a new product line.
C) the introductions of a new pay for performance system.
D) all of these.
E) the switch to a new production method or the decision to offer a new product line.
Q4) List the three distinct steps for achieving behavioral and attitudinal change.
Q5) What is organizational change and what are two major areas of change in organizations?
Q6) Explain the horizontal linkage model.
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Chapter 12: Managing Human Resource
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Sample Questions
Q1) _____ generates higher employee commitment, development, and satisfaction than does _____.
A) External recruiting, internal recruiting
B) External selection, internal selection
C) Internal recruiting, external recruiting
D) Internal recruiting, internal selection
E) Downsizing, monetary rewards
Q2) The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.
A)True
B)False
Q3) _____ is part of the new social contract for employees.
A) Job security
B) A cog in the machine
C) Knowing
D) Employability, personal responsibility
E) Routine jobs
Q4) Describe how to maintain an effective workforce.
Q5) _____ is the hiring or promoting of applicants based on criteria that are not job relevant.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.
A)True
B)False
Q2) Gloria can enjoy higher success through diversity by accommodating employees' special needs, including all of the following EXCEPT:
A) reassess job scheduling and child care policies for single parent employees.
B) provide training material and information packages in foreign languages for non-English-speaking employees.
C) provide paternity and maternity leave and flexible hours for dual income families.
D) provide long-term care and life benefits for elderly of disabled workers.
E) all of these are valid strategies.
Q3) Inclusive dimensions of diversity:
A) have a greater impact than do primary dimensions.
B) are inborn.
C) can change throughout one's lifetime.
D) include such factors as gender.
E) none of these.
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) What are some of the ways enlightened companies are helping employees cope with stress.
Q2) Briefly describe the perception process.
Q3) Which of the following terms is the belief that power and status differences should exist within the organization?
A) Extroversion
B) Machiavellianism
C) Authoritarianism
D) Perceptual distortion
E) Locus of control
Q4) ______ are stressors arising from the tasks required of a person holding a particular job.
Q5) An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called:
A) sociology.
B) vocational counseling.
C) cultural anthropology.
D) psychology.
E) organizational behavior.
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Chapter 15: Leadership
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Sample Questions
Q1) Which of these is the potential ability to influence the behavior of others?
A) Leadership
B) Management
C) Power
D) Control
E) Motivation
Q2) A transformational leader is a leader distinguished by a special ability to bring about innovation and change.
A)True
B)False
Q3) The pragmatic survivor is a follower who participates actively in the organization but does not use critical thinking skills.
A)True
B)False
Q4) The highest level in a hierarchy of manager capabilities refers to level 5 leadership.
A)True
B)False
Q5) Differentiate between a substitute and a neutralizer.
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Chapter 16: Motivating Employees
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Sample
Questions
Q1) Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?
A) Physiological
B) Safety
C) Belongingness
D) Esteem
E) Self-actualization
Q2) Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?
A) Pay for performance
B) Lifestyle award
C) Employee stock ownership plan
D) Flexible work schedule
E) Team-based compensation
Q3) A motivation theory based on the relationship between a given behavior and its consequences is called the _____.
Q4) _____ involves whether putting effort into a task will lead to high performance.
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Chapter 17: Managing Communication
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Sample Questions
Q1) Though we may think of communication as a simple process, it is really quite complex. In a short essay, describe the key elements of the communication process in order. Then provide examples that highlight the various points in the process at which communication is most likely to get distorted or interrupted entirely, and explain why these issues arise.
Q2) The topics covered in upward communication are indoctrination and implementation of goals and strategies.
A)True
B)False
Q3) Which of the following has the lowest channel richness?
A) Electronic mail
B) Bulletins
C) Face-to-face talk
D) Telephone
E) Memos
Q4) Research finds that the most effective way to persuade and influence others is by issuing directives.
A)True
B)False
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Chapter 18: Leading Teams
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Sample Questions
Q1) During the norming stage of team development, individual personalities emerge causing conflict and disagreements.
A)True
B)False
Q2) In order for a team to be successful, it must be structured so that members are fulfilling necessary roles. Write a short essay in which you describe key roles within a team, and choose which role best fits your own managerial style.
Q3) Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n):
A) critical event.
B) explicit statement.
C) experiential carryover.
D) implied norm.
E) accommodation.
Q4) _____, _____, and _____ are the three characteristics of team structure and context influence cohesiveness.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) The firm's financial performance for a given time period is shown on the _____.
Q2) The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems.
A)True
B)False
Q3) List the four steps in the feedback control model.
Q4) Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which financial statement should she refer to?
A) Income statement
B) Activity ratio
C) TQM report
D) Balance sheet
E) Balance scorecard
Q5) Effectively controlling an organization requires information about product standards and actual products, as well as actions to correct any deviations from the standards.
A)True
B)False
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