Management and Organizational Theory
Final Exam
Course Introduction
This course offers an in-depth exploration of the principles, concepts, and frameworks that underpin effective management and organizational behavior. Students examine influential theories of management, leadership, motivation, and organizational structure, with a focus on understanding how organizations evolve and operate within complex and dynamic environments. Through case studies and real-world examples, the course emphasizes the application of classical and contemporary organizational theories to address challenges related to decision-making, communication, change management, and teamwork. By the end of the course, students will develop critical thinking skills and the ability to analyze organizational issues from multiple theoretical perspectives.
Recommended Textbook
Managing Organizational Change A Multiple Perspectives Approach 3rd Edition by Ian Palmer
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12 Chapters
486 Verified Questions
486 Flashcards
Source URL: https://quizplus.com/study-set/2510 Page 2
Chapter 1: Managing Change: Stories and Paradoxes
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/49907
Sample Questions
Q1) Paul Levy's turnaround strategy in the Beth Israel Deaconess Medical Center (BID) was based on two themes: transparency and commitment to quality.
A)True
B)False
Answer: True
Q2) Which of the following is a characteristic of organizational change?
A) It is a completely irrational process.
B) From a management perspective, it is easy to implement.
C) From a management perspective, it is seen as problematic.
D) It is a process that lacks creativity.
Answer: C
Q3) Which of the following statements is True of transformational "off the scale" changes?
A) They are usually easier to implement than deep changes.
B) They are more challenging than shallow changes.
C) When assessing the depth of change, they fall in the middle of the scale.
D) When assessing the depth of change, they are at the bottom of the scale.
Answer: B
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Chapter 2: Images of Change Management
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/49918
Sample Questions
Q1) In general, the implication of population ecology theory is that managers have little sway over change where whole populations of organizations are affected by external forces.
A)True
B)False
Answer: True
Q2) According to DiMaggio and Powell, when organizations imitate the structures and practices of other organizations in their field, they succumb to _____ pressure.
A) coercive
B) mimetic
C) normative
D) replicated
Answer: B
Q3) Power-coercive strategies of change assume that changes occur when people abandon their old orientations and commit to new ones.
A)True
B)False
Answer: False
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Chapter 3: Why Change Contemporary Pressures and Drivers
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49917
Sample Questions
Q1) According to the _____ perspective of organizational change, organizations and human systems are complex and evolving and cannot be reduced to a single objective of maximizing shareholder value.
A) economic
B) organizational learning
C) political
D) control
Answer: B
Q2) Which of the following is an example of change as a response to geopolitics?
A) Change as a response to the latest management fad
B) Change as a response to the preferences of Generation C
C) Change as a response to formally mandated legislation and regulation
D) Change as a response to global warming
Answer: D
Q3) According to David Buchanan, post-incident change contexts _____.
A) have defensive agendas
B) have progressive agendas
C) are exciting for change agents
D) are aimed at taking risks
Answer: A
Page 5
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Chapter 4: What to Change a Diagnostic Approach
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/49916
Sample Questions
Q1) According to Weisbord's six-box organizational model, the question "Do all tasks have incentives?" is associated with _____.
A) rewards
B) helpful mechanisms
C) relationships
D) leadership
Q2) Which of the following is the first step in stakeholder analysis?
A) Establishing what each stakeholder expects to gain or lose if the changes go ahead
B) Checking each stakeholder's "track record" with regard to comparable issues
C) Identifying the stakeholders for the change initiative under consideration
D) Using the planned benefits of the change to strengthen support for the proposals
Q3) According to the 7-S framework, _____ refers to how managers are developed.
A) structure
B) staff
C) strategy
D) style
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Chapter 5: What Changesand What Doesnt
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49915
Sample Questions
Q1) Which of the following is the reason for the slow progress with internal corporate uses of social media?
A) Social media provides static "one-way" communication from conventional web pages.
B) Collaboration across organizational silos is prevented by social media.
C) The acquisition of specialized equipment is required for the use of social media.
D) There is a lack of clear return on the investment in social media.
Q2) Which of the following statements is True of disruptive innovations?
A) They always involve chaos and upheaval.
B) They introduce wholly new processes and services.
C) They primarily improve existing products and services.
D) They imply shallow incremental change.
Q3) According to Everett Rogers, who among the following are skeptical and risk averse and wait for most of their colleagues to adopt new ideas first?
A) Early majority
B) Innovators
C) Late majority
D) Early adopters
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Chapter 6: Vision and the Direction of Change
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49914
Sample Questions
Q1) Core values are durable guiding principles.
A)True
B)False
Q2) According to Lipton, which of the following is NOT a key way in which skillful visions can benefit organizations?
A) Enhancing performance
B) Recruiting talent
C) Focusing on decisionmaking
D) Causing employees to lose faith in their leader
Q3) According to Holpp and Kelly, the _____ approach to developing vision is the most externally focused.
A) intuitive
B) analytical
C) benchmarking
D) inverted
Q4) According to Nutt and Backoff, rigid organizations have a context in which visionary processes are likely to be most successful.
A)True
B)False
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Chapter 7: Change Communication Strategies
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49913
Sample Questions
Q1) _____ occurs when meanings are misinterpreted due to intentional or unintentional problems during the sending or receiving of the message.
A) Message overload
B) Message distortion
C) Message ambiguity
D) Message perception
Q2) _____ is thinking about how others are likely to think and feel about a change.
A) Perspective taking
B) Desiccation
C) Regression
D) Internal therapy
Q3) According to Jeanie Duck, managers often fail to realize that they are sending out messages even when they are not formally communicating.
A)True
B)False
Q4) Men are more likely to downplay their certainty, and women are more likely to minimize their doubts.
A)True
B)False
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Chapter 8: Resistance to Change
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49912
Sample Questions
Q1) The least reliable predictor of how people will interpret the implications of an announcement of change is their experience of previous organizational changes.
A)True
B)False
Q2) According to the _____ perspective on resistance to change, resistance is possible but likely to be short lived and ultimately futile. According to this perspective, at best, resistance might temporarily delay change rather than halt its inevitable impact.
A) director
B) navigator
C) caretaker
D) nurturer
Q3) Being critical, finding fault, ridiculing, or using facts selectively are _____ signs of resistance to change.
A) active
B) passive
C) submissive
D) compliant
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Page 10
Chapter 9: Organization Development and Sense-Making Approaches
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49911
Sample Questions
Q1) Which of the following approaches is NOT encompassed in positive organizational scholarship (POS)?
A) Appreciative inquiry
B) Positive psychology
C) Community psychology
D) Organizational sociology
Q2) Underpinned by the _____ image, the sense-making approach maintains that change emerges over time and consists of a series of interpretive activities that help to create in people new meanings about their organizations and about the ways in which they can operate differently in the future.
A) director
B) navigator
C) nurturer
D) interpreter
Q3) Under dialogic organization development (OD), the role of the OD consultant moved from being the provider of data for fact-driven decision making to being the facilitator of processes that encouraged "conversations" around change issues.
A)True
B)False
Page 11
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Chapter 10: Change Management, Processual, and Contingency Approaches
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49910
Sample Questions
Q1) The processual approaches is similar to contingency theory in that both assume that:
A) change unfolds differently over time and according to the context in which the organization finds itself.
B) change should not and cannot be solidified.
C) change should be seen as a series of linear events that occur within a given period of time.
D) change is inevitable, and therefore, strategic planning is a massive waste of time and resources.
Q2) Which of the following is one of the four factors in the DICE model developed by the Boston Consulting Group as part of the change by checklist approach?
A) Commitment
B) Innovation
C) Diligence
D) Efficiency
Q3) The primary role of a change manager is to direct staff during complex situations.
A)True
B)False
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Chapter 11: Sustaining Change Versus Initiative Decay
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49909
Sample Questions
Q1) According to the text, which of the following was NOT a problem faced by the U.S. Postal Service in 2001?
A) Senior managers who lacked the conviction that electronic commerce could positively affect Postal Service
B) Low morale and performance of the staff
C) The inability to steer funding through a budget process that favored traditional initiatives over innovations
D) Rapidly rising fuel costs that made operation unprofitable
Q2) Sustainability implies that new practices and processes are routinized until they become obsolete.
A)True
B)False
Q3) Which of the following is NOT an action employed to sustain change?
A) Redesigning roles
B) Redesigning reward systems
C) Linking selection decisions to change objectives
D) Avoiding consistency in advocated actions
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Chapter 12: The Effective Change Manager: What Does It
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Sample Questions
Q1) _____ are people with skills in listening and problem solving who help others to cope with the stress of change.
A) Toxic handlers
B) Happy campers
C) Organizational sweethearts
D) Mud filters
Q2) Paddy Miller and Thomas Wedell-Wedellsborg advise innovative change managers to take their new ideas directly to senior management for approval.
A)True
B)False
Q3) Which of the following is one of the three categories of change managers identified by Richard Ottaway?
A) Change adopters
B) Change influencers
C) Change mixers
D) Change plotters
Q4) Interpersonal influence can be developed by imposing one's ideas on others.
A)True
B)False
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