Management and Organizational Theory Exam
Review
Course Introduction
Management and Organizational Theory explores the fundamental principles, models, and frameworks that inform the structure, dynamics, and functioning of organizations. The course examines classical and contemporary management theories, the roles and behaviors of managers, and the interplay between individuals, groups, and organizational systems. Emphasizing the impact of organizational culture, strategy, and change, students analyze real-world cases to understand leadership styles, motivation, decision-making processes, and effective organizational design. By the end of the course, students gain insights into how theoretical approaches can be applied to effectively manage and lead organizations in an ever-evolving business environment.
Recommended Textbook
Organizational Behavior Essentials for Improving Performance and Commitment 1st Edition by Jason
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12 Chapters
711 Verified Questions
711 Flashcards
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Chapter 1: Organizational Behavior: an Overview
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Sample Questions
Q1) According to a study of 525 Burger King employees,in terms of organizational behavior research,a correlation of +1 is considered:
A)weak.
B)unimpressive.
C)moderate.
D)useless.
E)perfect.
Answer: E
Q2) The primary outcomes of interest to OB researchers are:
A)job performance and organizational commitment.
B)organizational culture and organizational structure.
C)team processes and team characteristics.
D)personality and ability.
E)stress and motivation.
Answer: A
Q3) Personality and cultural values reflect the various traits and tendencies that describe how people act.
A)True
B)False
Answer: True
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Chapter 2: Performance and Commitment
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60 Flashcards
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Sample Questions
Q1) Behaviors that focus specifically on reducing the efficiency of work output are known as:
A)political deviance.
B)property deviance.
C)personal aggression.
D)personal assertion.
E)production deviance.
Answer: E
Q2) Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.
A)True
B)False
Answer: True
Q3) Sometimes neglect can be even more costly than exit because it is not as readily noticed.
A)True
B)False
Answer: True
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Chapter 3: Job Satisfaction
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Sample Questions
Q1) According to the job characteristics theory,the degree to which the job has a substantial impact on the lives of other people,particularly people in the world at large,is known as:
A)responsibility for outcomes.
B)significance.
C)autonomy.
D)identity.
E)meaningfulness of work.
Answer: B
Q2) Jennifer is at a point in her career where she feels a need to find an outlet for her creative expression.Which of the following work value categories would be more important?
A)Environment
B)Work itself
C)Coworkers
D)Altruism
E)Supervision
Answer: B
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Page 5
Chapter 4: Stress
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Sample Questions
Q1) Research reveals that strains have _____ effect on job performance.
A)no
B)a strong negative
C)a strong positive
D)a moderately negative
E)a moderately positive
Q2) According to the text,which of the following jobs is rated as the most stressful?
A)U.S.President
B)Attorney
C)Registered nurse
D)Musical instrument repairer
E)Accountant
Q3) Work-family tension is a special form of:
A)time pressure.
B)daily hassles.
C)role overload.
D)role ambiguity.
E)role conflict.
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6
Chapter 5: Motivation
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Sample Questions
Q1) Thomas is considering his efficacy level for making a Christmas dinner for 24 people.Thomas takes pride in his cooking skills and is always enthusiastic about cooking and entertaining dinner guests.Thomas's efficacy is dictated by which of these?
A)Past accomplishments
B)Vicarious experiences
C)Verbal persuasion
D)Emotional cues
E)Instrumentality
Q2) The cognitive groupings of outcomes that are viewed as having critical psychological or physiological consequences are known as:
A)instrumentality.
B)valence.
C)equity.
D)expectancy.
E)needs.
Q3) Identify and explain some factors that alter the effects of goal setting on task performance.
Q4) Define self-efficacy and identify and explain its determinants.
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Chapter 6: Trust, Justice, and Ethics
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Sample Questions
Q1) Over the years,Jason,a district manager at Books-R-Us has developed a reputation that he is a "man of his words." His employees and coworkers know that he can "walk the talk," follow through on his promises,and have honest motives and intentions.These aspects describe which element of trustworthiness?
A)Affect
B)Competence
C)Benevolence
D)Trust propensity
E)Integrity
Q2) _____ reflects an authority's degree of commitment to the moral course of action.
A)Moral intent
B)Moral awareness
C)Moral judgment
D)Trust propensity
E)Distributive justice
Q3) Define trust.Briefly explain the relationship between trust,justice,and ethics.
Q4) Define interpersonal justice.Explain the two rules that foster interpersonal justice.
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Chapter 7: Learning and Decision Making
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Sample Questions
Q1) At a World Issues Conference,all the participants were asked to develop responses to two case situations.People naturally split themselves up into teams based on their occupations.Which of the following helps to explain why the participants acted this way?
A)Self-fulfilling prophecy
B)Bandwagon effect
C)Social identity theory
D)Projection bias
E)Needs theory
Q2) Define the term heuristic.Give an example of a heuristic.
Q3) Which of the following is NOT a characteristic of explicit knowledge?
A)Easily transferred through written communication
B)General information
C)Can be learned through books
D)Highly personal in nature
E)Always conscious and accessible information
Q4) For positive reinforcement to be successful,an employee needs to see a direct link between his/her behavior and the desired outcome.
A)True
B)False
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Chapter 8: Personality, Cultural Values, Ability
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Q1) Citizens of the United States tend to be high on individualism,low on power distance,high on uncertainty avoidance,high on masculinity,and low on short-term orientation,according to Hofstede's dimensions of cultural values.
A)True
B)False
Q2) Which of the following refers to the use of general rules to solve problems,and is important in any job in which people are presented with a set of facts that need to be applied to make effective decisions?
A)Deductive reasoning
B)Originality
C)Problem sensitivity
D)Spatial orientation
E)Mathematical reasoning
Q3) Write a short note on verbal ability and its dimensions.
Q4) Deductive reasoning refers to the ability to consider several specific pieces of information and then reach a more general conclusion regarding how those pieces are related.
A)True
B)False
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Chapter 9: Teams
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Sample Questions
Q1) As the level of task interdependence increases,members must spend decreasing amounts of time communicating and coordinating with other members if they want to complete tasks effectively.
A)True
B)False
Q2) Production teams and sales teams are specific examples of which of the following types of teams?
A)Management teams
B)Action teams
C)Parallel teams
D)Project teams
E)Work teams
Q3) A high degree of _____ interdependence exists when team members share in the rewards that the team earns.
A)task
B)goal
C)sequential
D)outcome
E)reciprocal
Q4) Differentiate between surface-level diversity and deep-level diversity.
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Chapter 10: Leadership
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Sample Questions
Q1) With a(n)_____ decision making style,the leader gives an individual employee or a group of employees the responsibility for making the decision within some set of specified boundary conditions.
A)Consultative
B)Autocratic
C)Delegative
D)Facilitative
E)Negotiative
Q2) Sandy believes in the philosophy of "If it ain't broke,don't fix it." She feels there are no actions needed until she receives complaints about someone's performance.Sandy can be described as which of the following?
A)Laissez-faire
B)Contingent reward transactional
C)Passive management-by-exception
D)Active management-by-exception
E)Transformational
Q3) Transformational leadership has no effect on continuance commitment.
A)True
B)False
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Chapter 11: Organizational Structure
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Sample Questions
Q1) Define matrix structure.Identify a strength and a weakness of such a structure from an employee's viewpoint.
Q2) Differentiate between functional and multi-divisional structures.Provide a diagram of each.
Q3) Bureaucracies are designed for efficiency and rely on high levels of work specialization,formalization,centralization of authority,rigid and well-defined chains of command,and relatively narrow spans of control.
A)True
B)False
Q4) When Candies R Us groups its business units according to where they do business such as North America division,Europe division,Asia division,and Africa division,it is creating which of the following organizational structures?
A)Client-based
B)Product
C)Geographic
D)Functional
E)Simple
Q5) Describe the three multidivisional structures.
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Chapter 12: Organizational Culture
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Sample Questions
Q1) Which of the following is NOT a disadvantage of a strong culture?
A)Makes merging with another organization more difficult.
B)Allows employees to identify themselves in the organization.
C)Can be "too much of a good thing" if it creates extreme behaviors.
D)Makes adapting to the environment more difficult.
E)Attracts and retains similar kinds of employees.
Q2) The values of the marketing department culture at 3-in-1 Disk Manufacturing,Inc. ,do not match with those of the overall organization and it consistently challenges the values of 3-in-1 and signifies the need for change.This marketing department's culture can be described as which of the following?
A)ASA framework
B)Countercultures
C)Safety culture
D)Networked culture
E)Culture strength
Q3) A positive service culture has been shown to reduce accidents and increase safety-based citizenship behaviors.
A)True
B)False
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Page 14