Management and Organizational Theory Exam
Review
Course Introduction
This course introduces students to the foundational principles of management and organizational theory, examining how organizations function, adapt, and succeed in complex environments. Through the exploration of classical and contemporary management frameworks, students will analyze topics such as organizational structure, leadership, motivation, decision-making, communication, and change management. Emphasis is placed on understanding how managers can effectively align organizational resources, culture, and processes to achieve strategic goals. Case studies and real-world examples are used to illustrate the challenges and solutions in managing diverse teams and dynamic organizations.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as ____________________.
Answer: leading
Q2) Which of the following is an informational role, according to Mintzberg?
A) Entrepreneur role
B) Leader role
C) Monitor role
D) Disturbance handler role
E) Figurehead role
Answer: C
Q3) A(n) ____________________ would be responsible for performing ceremonial and symbolic duties such as greeting visitors and signing legal documents.
Answer: figurehead
Q4) One of the roles that a non-profit manager may emphasize over their counterpart in a for-profit organization is ____________________.
Answer: spokesperson
Q5) Conceptual skills are especially important for ____________________ managers.
Answer: top
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Chapter 2: The Evolution of Management Thinking
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167 Flashcards
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Sample Questions
Q1) Elements of TQM include
A) employee detachment.
B) focus on profits.
C) benchmarking.
D) accidental improvement.
E) all of these.
Answer: C
Q2) Max Weber felt selection of employees should be based on:
A) education
B) competence
C) connections
D) management skills
E) efficient systems.
Answer: B
Q3) During difficult times, managers look for ideas to help them cope with environmental turbulence and keep their organizations vital.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) President Clinton's signing of the telecommunications bill in 1996 deregulating the industry is an example of the legal-political dimension of the general environment.
A)True
B)False
Answer: True
Q2) McDonald's "We Love to See You Smile" represents a A) ceremony.
B) symbol.
C) ritual.
D) slogan.
E) political activity.
Answer: D
Q3) When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing in a Global Environment
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212 Flashcards
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Sample Questions
Q1) The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
A) Mark
B) Franc
C) MFN
D) Euro
E) Pound
Q2) The ____________________ is the single European currency that has replaced 12 national currencies.
Q3) The social value of uncertainty avoidance is evident in countries like Japan which support beliefs that provide stability and conformity among its citizenry.
A)True
B)False
Q4) Countries that value high power distances normally have cities that are geographically separated and so have the need to transport electrical energy over large distances.
A)True
B)False
Q5) List the four dimensions of national value systems identified by Hofstede.
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) People making decisions based on an internal set of beliefs that has more meaning to them than the expectations of others
A) are in the preconventional level of moral development.
B) are in the conventional level of moral development.
C) are in the principled level of moral development.
D) do not care what people think of them.
E) none of these.
Q2) ____ matches with the preconventional level of personal moral development.
A) Work group collaboration
B) Task accomplishment
C) Empowered employees
D) Full participation
E) Transforming
Q3) ____ is not part of the structures and systems pillar of an ethical organization.
A) Corporate culture
B) Code of ethics
C) Ethics committee
D) Whistle-blowing mechanisms
E) Rewarding ethical behavior
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Page 7
Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Managers use ____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
A) strategic goals
B) operational goals
C) growth goals
D) financial results
E) internal business process goals
Q2) Numerous ____ are likely to be part of an overall ____.
A) programs, project
B) policies, project
C) standing plans, program
D) projects, program
E) programs, rule
Q3) ____ is primarily responsible for operational goals/plans.
A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management
Q4) List the five characteristics of effective goals.
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Chapter 7: Strategy Formulation and Implementation
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158 Flashcards
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Sample Questions
Q1) Flush Away, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as
A) an external opportunity.
B) an internal strength.
C) an external threat.
D) an external weakness.
E) a congressional chaos.
Q2) The standardization of product design and advertising strategies throughout the world is called ____________________.
Q3) Strategic decisions at the business level concern amount of advertising, direction and extent of R & D, product changes, new product development, equipment and facilities, and expansion or contraction of product lines.
A)True
B)False
Q4) The ____________________ strategy involves an attempt to distinguish the firm's products or services from others in the industry.
Q5) Briefly describe the five competitive forces identified by Michael E. Porter.
Q6) List the four components of a SWOT analysis.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) ____ is the last step in the decision making process.
A) Evaluation and feedback
B) Development of alternatives
C) Implementation of chosen alternative
D) Selection of desired requirement
E) Recognition of decision requirement
Q2) Nonprogrammed decisions are made in response to situations that are
A) unique.
B) unstructured.
C) important to the organization.
D) all of these
E) unique and important to the organization.
Q3) All of the following are characteristics of administrative decision making model EXCEPT
A) vague problem and goals.
B) conditions of certainty.
C) limited information about alternatives and their outcomes.
D) satisfying choice.
E) all of these are characteristics of administrative decision making model.
Q4) Briefly describe the four major personal decision styles.
Page 10
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) The ____________________ structure occurs when departments are grouped together based on organizational outputs.
Q2) Which department performs tasks that reflect the organization's primary goals and mission?
A) Line
B) Staff
C) Primary
D) Functional
E) Strategic planning
Q3) Which of the following refers to the deployment of organizational resources to achieve strategic goals?
A) Planning
B) Controlling
C) Organizing
D) Leading
E) Strategic management
Q4) A(n) ____________________ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.
Q5) Division of labor is also known as ____________________.
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Chapter 10: Managing Change and Innovation
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Sample Questions
Q1) Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?
A) Disagreements about the benefits
B) Self interests
C) A lack of understanding and trust
D) Uncertainty
E) Goals and rewards
Q2) Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields.
A)True
B)False
Q3) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.
Q4) The ____________________ model is an approach to product change that emphasizes shared development of innovations among several departments.
Q5) Describe the tactics for overcoming resistance to change.
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Orientation tests may include intelligence tests, aptitude and ability test, and personality inventories.
A)True
B)False
Q2) An exit interview is an interview conducted with departing employees to determine the reasons for their termination.
A)True
B)False
Q3) Unfortunately, today's organizations offer universal, "one-size-fits-all" benefits packages, rather than pay-for-performance.
A)True
B)False
Q4) While interviews are ____, they are generally ____ predictors of subsequent job performance.
A) rarely used, not valid
B) widely used, not valid
C) rarely used, excellent
D) widely used, valid
E) painful, excellent
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Chapter 12: Managing Diversity
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114 Flashcards
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Sample Questions
Q1) The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.
A)True
B)False
Q2) All of the following are changes that are reshaping our workforce EXCEPT
A) aging workforce.
B) growth in Hispanic and Asian workers.
C) minority purchasing power.
D) growth in foreign-born population.
E) younger workforce.
Q3) The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
A)True
B)False
Q4) What are the 5 steps in implementing a change to develop a truly diverse workplace?
Q5) According to MANAGER'S SHOPTALK in Chapter 12, Americans pay close attention to appearance.
A)True
B)False
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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Sample Questions
Q1) ____________________ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.
Q2) Which of the following describes a person with the learning characteristics of being good at implementing decisions and carrying out plans?
A) Diverger
B) Assimilator
C) Converger
D) Accommodator
E) None of these
Q3) The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the
Q4) Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.
A)True
B)False
Q5) Describe the three factors that influence whether an attribution will be external or internal.
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Chapter 14: Leadership
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159 Flashcards
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Sample Questions
Q1) List the two dimensions used in Blake and Mouton's Leadership Grid.
Q2) The highest level in a hierarchy of manager capabilities refers to level 5 leadership. A)True
B)False
Q3) Within a single individual, management and leadership reflect the same sets of qualities and skills that frequently overlap.
A)True
B)False
Q4) The pragmatic survivor is a follower who participates actively in the organization but does not use critical thinking skills.
A)True
B)False
Q5) Two types of personal powers are expert and reward powers.
A)True
B)False
Q6) A situational variable that counteracts a leadership style is known as a(n)
Q7) Differentiate between a substitute and a neutralizer.
Page 16
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Chapter 15: Motivating Employees
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Sample Questions
Q1) The degree to which the job is perceived as important and having impact on the company or customers is referred to as
A) task complexity.
B) task identity.
C) task significance.
D) task structure.
E) task simplification.
Q2) The job characteristic of autonomy influences the worker's experiencing meaningfulness of work.
A)True
B)False
Q3) Which of the following is based on the relationships between effort, performance, and outcomes?
A) Equity theory
B) Expectancy theory
C) Reinforcement theory
D) Two-factor theory
E) ERG theory
Q4) List the four content theories discussed in your text.
Q5) ____________________ combines a series of tasks into one new, broader job.
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Chapter 16: Managing Communication
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Sample Questions
Q1) A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.
A)True
B)False
Q2) Communication is defined by the text as the process by which information is
A) shared.
B) exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
C) received.
D) transmitted to others.
E) stored.
Q3) Learning occurs, in the new workplace, when managers use evaluation and communication to help individuals and the organization learn and improve.
A)True
B)False
Q4) ____________________ refers to the messages and information sent from top management down to subordinates.
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Chapter 17: Leading Teams
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Sample Questions
Q1) Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?
A) Compromise
B) Follow
C) Reduce tension
D) Harmonize
E) Summarize
Q2) Which of the following is a formal team composed of a manager and his or her subordinates?
A) Vertical team
B) Horizontal team
C) Self-managed team
D) Special-purpose team
E) Social team
Q3) The tendency to go along with others for the sake of avoiding conflict is described by the Abilene paradox.
A)True
B)False
Q4) In a(n) ____________________ team, team members take over managerial duties.
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Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) Which of these is based on a set of international standards for quality?
A) Quality circle
B) Corporate governance
C) ISO certification
D) Open-book management
E) Balance scorecard
Q2) A quality circle is a group of ____ volunteer employees.
A) 2 to 4
B) 6 to 12
C) 10 to 20
D) 15 to 25
E) 30 to 50
Q3) The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.
A)True
B)False
Q4) An organization wide commitment to infusing quality into every activity through continuous improvement is called ____________________.
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which is not a manufacturing organization?
A) Ford Motor Company
B) McDonald's
C) General Motors
D) Levi Strauss
E) All of these are manufacturing organizations.
Q2) The fixed-position layout is necessary for
A) long production runs.
B) when the organization is producing in huge volumes.
C) custom orders.
D) mass production.
E) small miniature items.
Q3) A computer network that uses internet technology but limits access to all or some of the organization's employees is referred to as a(n) ____________________.
Q4) Groupware is a software that displays documents on more than one users screen and allows all users to see changes or comments as they are made by one person.
A)True
B)False
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Q5) ____________________ are unsummarized and unanalyzed facts and figures.
Chapter 20: Managing Small Business Start-Ups
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Sample Questions
Q1) The ____________________ provides shared office space, management support services, and management advice to entrepreneurs.
Q2) ____________________ firms are groups of companies or individuals that invest money in exchange for a stake in the company.
Q3) Borrowing from family and friends is a common source of debt financing for a start-up business.
A)True
B)False
Q4) Borrowing money that has to be repaid at a later date in order to start a business is ____________________.
Q5) Melissa is a very good middle manager. However, she has long wanted to open her own business. Which of Melissa's characteristics is not consistent with entrepreneurship?
A) Taryn has high self-confidence.
B) Taryn tends to put things off till later.
C) She is untroubled by uncertainty.
D) She has a high energy level.
E) She has high need to achieve.
Q6) What is a business incubator? How can it help a business?
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